Just the very best place to buy jewelry and watches. The owner Shoti is always there and he helps…read morewith anything you need. Prices are amazing . No tax so its the best place in New England to buy. The watch selection is incredible. He has it all . These folks are kind and experts. Its my only go to! They stand behind their products . They replace stones . Get there before Christmas!

After visiting multiple jewelers, I visited Hannoush Jewelers in Salem NH and boy was I glad I did…read more I finally purchased an amazing set of top quality lab grown diamond stud earrings for my wife and at an amazing price! But more importantly, I learned so much from Tiffani, who spent the time to help me to really understand diamond quality and other attributes of diamond earrings, so that I felt comfortable with my purchase. I can not wait to see my darling expressions when see opens this gift on Christmas!

TITLE: SO we did it again stopped into visit our FAVORITE Jeweler's and people well now they are…read morefamily: Beth, Ashley and Sascha just the entire team!! This time we are here for the entire weekend for Ed's 4th of July Bday and guess what? He purchased the David Yurman double necklace and Beth was fantastic as always!! so Like he brought something on my bday he returned the favor!! The Rosa was a great hit also for lunch!!! Again thank you all for the laughs and conversation we stayed there for 2 hours never felt the great warmth and hospitality of a store like this in a long time!!!

I had a great experience there today buying a pre-owned Jaeger-LeCoultre watch. The entire staff…read morewas super friendly and made the transaction not only easy, but truly a pleasure. I'll buy there again. A++

Absolute pleasure doing business with this family run small shop. They are very reasonable and…read morequick with repairs. Highly recommend. You can tell they love their job !!

What a positive experience to do business with Waltham Watch and Clock! I had 3 watch batteries…read morereplaced on the spot and had such and enjoyable conversation with the owners. Just standing in the shop with the gentle ticking of the clocks was a bonus.

Such a positive experience today....Parting with our parents treasures can be challenging.....The…read moresensitivity and service I received today was beyond a five star......Thank you so much for your professional assessment and sensitivity to my emotional attachment to the couple of things I parted with today.

Best deal in town for batteries but so much more. Some great pieces, very knowledgable and…read morepersonable, Tom knows his stuff. Opening new store at corner of Sharpners Pond Road in North Andover.

I took several pieces of 14 K and 18 K jewelry for repair. I also had a battery change. Steve is…read morevery nice and professional. Explaining what he would do. I was very satisfied with his work and will return again.

Excellent customer service! They had a necklace that I was looking for that I couldn't find…read moreanywhere else. Great price!

Stopped in on a whim last week and had a great experience. I happened to be at the wholesale club…read morenext door, and forgot that Long's was right in the same drive. I've been researching a possible timepiece purchase, and thought this would be a great opportunity to see some of them in person. From the friendly doorman, to the knowledgeable sales staff, everybody treated me very kindly and professionally even though I'm in the beginning stages of my research. Will definitely be returning.

tl;dr came engagement ring shopping. started off slow but was able to show us around. however, no…read morefollow up. will not be going back Came here to go engagement ring shopping on a Saturday. This was our first time looking at engagement rings. I chose Longs because it was a well known chain that I was familiar with because of their watches. store was pretty empty but we were not immediately greeted, took a couple minutes for someone to come help us. At first, the associate felt a little impatient but my girlfriend and I both felt things improved after a bit. In total she spent about an hour with us, showing us all the different settings. We got her business card after and I reached out. First time took her 9 days to respond, said it was because she was on PTO. No big deal, said she would get me information Friday. Information never came, I followed up the next day but still no reply after a week. While I do appreciate the hour she spent with us, respectfully will be taking our business elsewhere as trying to buy an engagement ring should not be this hard.

My sister went there after a friend suggested she try them. The friend's experience was positive so…read moreshe took her coins there. They were friendly and were able to evaluate and offer a fair price. It's not as much as if you sold them by yourself but she wasn't interested in doing that and was done within an hour

Loved coming in here and seeing people with scraps they're getting quotes on, others looking for…read morejewelry, and a lengthy collection. I know absolutely nothing and told the staff that and they went out of their way to give me the best deal possible with tips for the future and next time I come back. It was a very random trip but I'm glad I went, and highly recommend to anyone considering silver or gold who wants a great place to buy from and interact with. The price seemed fair and I'm a big fan.

I wonder if anyone reads yelp reviews to decide their next watch purchase?…read more My wife and I have purchased from Tourneau | Bucherer thanks our amazing sales associate, Asya. She has made our buying processes so simple and pain free. She let us try on multiple pieces and gave suggestions based on our wrist sizes and preferences. She was honest about how long it would take to get certain watches and didn't lead us astray in the buying process. I refer all my friends to her.

Frank provided outstanding service from start to finish. He was incredibly knowledgeable about the…read morewatches, made our experience feel special, and was extremely professional throughout the entire process. What impressed us most was how quickly he was able to get us the exact watch we wanted. If you're looking for a great experience and someone who truly knows their products, ask for Frank. We will definitely work with Frank again.

Royal Jewelers is a family run and operated luxury business since 1948. I had the immense pleasure…read moreto have visited their store in Andover and had a wonderful experience. During this unprecedented time of COVID-19, they were able to craft an environment that is both comfortable and personal. Associates wear face shields and masks, following CDC protocols for proper handling and sanitation. The associate I worked with was Dan. He was extremely helpful with my inquiry on timepieces. Attentive, patient, and knowledgeable, I was even more impressed that he took the time to help me on his day off ( since the associates are not commission based) to help me find/purchase a Grand Seiko. Royal Jewelers is the only authorized dealer of Grand Seiko watches( my personal favorite timepiece) in MA. I have had multiple experiences both online and in person at authorized dealers of Grand Seiko in NYC, Texas and Florida but never had the as thorough enjoyable of an experience as I had with Dan at Royal Jewelers. I would highly recommend him to anyone. I also had a brief opportunity to speak with one of the owners of the shop. He was friendly and pleasant to speak with. I was impressed with the care he has for his business. It is rare these days to find people who truly love what they do and at Royal Jewelers, you could tell that they care about the customer and the services they provide. I've purchased several timepieces before ( mainly Rolex and Omega) and Royal Jewelers is without a doubt the best luxury watch shopping experience I have had. If you are in the market for luxury watches, ask for Dan and he'll hook you up. You should visit Royal Jewelers.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

I have been looking for a specific Rolex Datejust for a few years now. Paul Duggan had just what I…read morewas looking for at an excellent price! I live in New Hampshire, so I was able to see the watch "up close" before purchasing. Exactly as described and pictured on the website. Without even asking, Justine put the watch on hold for me, and I was able to pick it up at my convenience. Excellent service and perfect merchandise. Thank you so much for everything!!

Pretty sure they sold the item I was going to buy. Said I was essentially "fraudulent". Tried to…read morebuy it for over a week while they were on vacation. Then ignored me after I said I could use a different card. Explained that my credit card company had called me for authorization because my credit card company was protecting me against fraud itself. Even offered to use other cards to pay for the item. Offered to provide identification in multiple ways as well as proof of residence. Offered to keep the item until payment cleared. They ended up just ignoring me which made it clear they sold it to another person even though it shows on my credit card as a pending transaction because I had approved it. Would not work with me at all and were hard to communicate with.