Dr. Obenchain herself is excellent--professional, knowledgeable, and someone I trusted for my care…read moreover the past three years. Unfortunately, the billing office completely undermines that experience. After a routine visit on March 19, I received a bill right before leaving for a family vacation (April 3-17). When I returned, my entire family came down with COVID, which delayed me from going through my mail. As soon as I reviewed it, I immediately called and paid the balance on May 1. Despite that, I received a letter from the billing office claiming no payment had been made and stating I would now be required to pay in full at the time of service. The tone was unnecessarily harsh and accusatory, especially given my consistent history of paying my balances over the past three years. Including a policy as if I were unaware or negligent felt condescending and completely disregarded the reality that sometimes life happens. There was no attempt at understanding--just a blanket, impersonal response. It's unfortunate because the quality of care from the doctor is not reflected in how patients are treated on the administrative side. In the end, the billing office's approach was enough for me to take my care elsewhere. If you choose to go here, be aware: the medical care may be great, but the billing experience can leave a very different impression.

Wonderful business owners. Great place for dental cleaning. Staff needs more training with people…read moreskills, and denture fitting.

I recently had a crown put in that did not fit properly, I was told to wait till I return for my…read moreCleaning to have it addressed. The day of my cleaning the doctor was not in the office and I was rescheduled to see her on another date. Dr. Wilson and her assistant are the most unsympathetic rudest group of people I've ever met. After I was in tears from them digging and probing and asked her to stop is when she asked me if I needed to be numbed. From when she walked into the office until I left, I felt like she was annoyed by me being there. Stay away from this practice.

The billing and people that do the appointments, absolutely horrible. Will give you a treatment…read moreplan price, bill you another price and bill insurance another. Won't answer phones and won't get a phone call back.

Don't go to this dental practice. It is a factory dental office owned by corporate whomever. Dr…read more Shapiro examined my mouth told me I needed a lot of crown which was BS. I have seen other people post that in reviews. The biggest weakness I see in this practice is inconsistent with care. I went every 6 months for dental cleanings and yearly x-rays. Dr. Shapiro doesn't come in and do an exam on you every 6 months. That was my first red flag! My old dental practice in Mt. Pleasant the young dentist examined you every 6 months. Then I decided to do InVisaligns with them, BIG MISTAKE!!!!!! You have to change your trays out according to your treatment plan. I remember I gave them a big down and took 2 months to get me started. I went in to get my trays changed and Dr. Shapiro hadn't ordered them. The ones I had were cracking and worn down, what good was that doing me? Then they switched dental assistants on me because the other one quit. This girl wasn't half as good as the other. @ one cleaning that Dr. Shapiro didn't check my teeth on a six month check-up. The hygienist told me my tooth was cracked, so she called him in there. He told me I needed 2 crowns, lo and behold my old dentist said " I only needed one." I had a friend that went there, she was supposed to get 2 and ended up with 3. I wanted out of the practice so bad, but once U do Invisalign's with a dentist, they hold the treatment plan. The last straw for was when I had a 10:30 am appointment, I got there @ 10:15 and watched everyone go on. The front desk told me I had to wait because the back was full and they had an unannounced inspector there. The medical assistant tried to get me to sign a treatment plan and I refused. I am in the medical field and don't sign anything unless read. The icing on the cake when I didn't get to go in for appointment when the inspector was there. I told them I needed to pick up trays. I was brought trays for the bottom half of of my teeth and was never told that I need to keep wearing the top, so when I went back my teeth had moved from instruction the was never given to me. I was @ the end of my Invisaligns when this happened. When I went for the next appointment, I had a sharp dental hygienist and she told I should have been wearing the tray for my uppers from the last week. I schedule d to get the attachments off and get trays after that and have moved on. I found another dental practice I am very happy with. NO CONTINUITY OF CARE @ THIS PLACE. AVOID IT LIKE THE PLAGUE. Whomever answers this the management, U should take heed to your continuity of care because it fails horribly. I have been in the medical field for 45 years and your dentistry is nothing but a FACTORY!!!!!!!

So unbelievably disappointed in this dentist. Waited nearly 3 months from the time we moved here to…read moreget an appointment to be told that I have a cavity, and then I have to wait another 2 months in some pain. My cavity was just filled last week. A week later I had a little bit of pain on the bottom of my mouth on the same side put on the bottom and the VA finally gives dental coverage due to being 100% disabled now. So the VA gives me a few choices of where I want to go. After not even a week, I went to a different dentist who also has good reviews. This dentist just found I have two more cavities he said one would have been hard to see and the other one was clear as day but he said it's just a little sticky but it's still a cavity. Although the dental hygienist was nice, my wife and I both felt she was a little rough. Farrow Parkway dentist missed both of these cavities from not even a week ago. My wife and I both thought the dentist was way too fast and did not give enough time to make sure we were okay. My wife is also going to be looking for a new dentist as well. Something else to note. This dentist office uses the old archaic x-ray system where you have to put your mouth on this little device that crunches your gum line or whatever and they take an x-ray then they go to another place and they take an x-ray then they go to another place and they take an x-ray each time making you bite down on this hard plastic thing that typically hurts. The new dentist I just went to has the updated device, which goes all the way around your head with one great x-ray. The only reason why I'm giving two stars instead of one is that I felt like the office was very clean, and they sent the x-rays to the new dentist's office. I wouldn't have even looked for a new dentist if I didn't get VA Dental benefits. I'm so happy I went to a different dentist, I really wanted to love this dentist as my wife and I met someone , right when we moved here, that said the female dentist is awesome, but the male dentist is kind of a jerk. We had no experience with the guy, It's apparent this dentist office does not use yelp. I was a business owner, and I valued every review I got even if it wasn't perfect it gave me the opportunity to grow as a business and fix that damaged relationship if there was damage

They only care about money and are not compassionate about their patients. I come from MA, where…read morethey go out of their way to help you.

i would do zero stars! stay da f away from aspen dental! i am disabled and i'm on social security…read moreand medicare. i went in for my one "free cleaning" and left with $1,305 bill! they are crooks! stay da f away! they charged me for a "deep cleaning" that i never asked for! made me pay $670 because the billing lady at aspen guaranteed to me it is my part to pay!!!!! they are scum! stay away from this aspen dental in myrtle beach and all of them! they suck! do you think they take your phone call or the phone call from my insurance company to make things right? noooooooooooooooooooooo!!!!!! they do not give 1 fox! stay da f away from aspen dental!

if you're looking for a job-- BEWARE! this office is constantly hiring. why? because they only give…read morehygienists 50min to complete FMX, PANO, Perio charting, Patient education, cleaning, processing X-rays (not digital!) taking infra oral photos regularly , writing chart notes, must be in room for all Exams (which is unnecessary and should be done with a Hygiene assistant this office won't spend the money on to hire), cleaning rooms, setting up rooms, making decade appointments and making goodie bags. ITS INSANE. Patient cleanings are 15min at best! RDH's run run run all day, and get burnt out. Dr. Mills needs to start respecting the hygienists and each RDH deserves her own assistant! period. And that's just to ensure the workplace abuse at a tolerable degree. Pay the hygienists what they are worth, like $55/hour + an assistant and maybe they'd put up with it longer. I personally believe Dr. Mills fails to see how he contributes to the negative office environment and if he'd have greater respect for his colleagues (and yes that included the RDH!) his staff would be happier. I can't speak to the DA's but they look Burt out. If you are a RDH, and attempt working here, be prepared to walk on egg shells, have the OM tell you how to do your job even though she's not a licensed provider of care, have the time clock thrown in your face and be chastised if you're 2-5min behind schedule. YouTube won't enjoy your career, you'll be a slave to Dr. Mills bottom line.