They only care about money and are not compassionate about their patients. I come from MA, where they go out of their way to help you.

i would do zero stars! stay da f away from aspen dental! i am disabled and i'm on social security and medicare. i went in for my one "free cleaning" and left with $1,305 bill! they are crooks! stay da f away! they charged me for a "deep cleaning" that i never asked for! made me pay $670 because the billing lady at aspen guaranteed to me it is my part to pay!!!!! they are scum! stay away from this aspen dental in myrtle beach and all of them! they suck! do you think they take your phone call or the phone call from my insurance company to make things right? noooooooooooooooooooooo!!!!!! they do not give 1 fox! stay da f away from aspen dental! read more

An enjoyable experience with staff willing to help out in any way possible. Even with getting teeth extracted you are kept as comfortable as possible even without anesthesia. read more

Overpriced secretary rude! Never go there, rob you and your teeth still look bad every time I would wait on an appointment almost every person that walked through the door. Had something negative to say about them. It's like they are up charging for everything not very professional crew. read more

DO NOT GO TO ASPEN DENTAL. The office is very dirty, I was horrified. I wish I would of taken pictures. By the sound of everyone else's comments. we all have gum disease, we all need deep cleaning. And they waste your time with BULLSHIT and don't even clean your teeth. When going into a dental office as a first time patient usually you get your evaluation a dental plan then you get your teeth clean. This place will waste your time will shamelessly ask you to pay first before they get you scheduled. You'd think with all the money there taking from patients they would hire a cleaning person. Please read all the reviews before going to Aspen Dental, you'll see the same complaint from patients. I would give it zero stars but you can't. read more

Do yourself a favor and avoid at all cost. Without knowing your history I can tell you they will say you need a deep scaling and be on a periodic 4x or 6x times a year program. They will want to sell you services you don't need up charge your insurance and the overall professionalism is very lacking. I could go on but I think you get the picture. Stay away read more

Burning hair? A disgusting odor that is so bad I couldn't breathe in their lobby! 0 Stars! I called Aspen Dental in extreme pain. They seemed helpful and told me that I could be seen right away as they accept walk-ins. My husband took the day off to help me due my excessive gum and tooth pain. However between the omg gag odor and the receptionist canceling the *walk-ins* for the day, I would never recommend this dental office. Literally try being in horrible pain, the dental office knew that and then they cancel the time allotment and you can't breathe the moment you step inside! I am a very understanding, resilient person however, this particular smell is just so bad it would not have mattered if they paid me to be seen there - not happening- blah! read more

I was outraged by this office when I showed up for my cleaning appointment! I was told my cost would be over $1,000 despite the fact my insurance covered 100% of the service. They don't consult with you or inform you ahead of time about their costs. I would never go back!!!! This place is a ripoff! read more

They want over 2000 dollars for a teeth cleaning on top of what my insurance pays. That's crazy !!! They also had a high pressure appointment scheduler that said they also require a deposit on the cleaning. The deposit is at least half of the total cost. They also try to sell you other treatments. I got to say this is the most money hungry dentist you could ever go to. Avoid this place at all costs !!! read more

Went to have a broken tooth taken care of in N. Myrtle. Dentist Wouldn't see until I had a cleaning and mouth full of X Rays? I explained I was there for a broken tooth, Nothing else. I was told the dentist WOULD NOT SEE ME UNLESS I had the cleaning and FULL XRAYS. I've NEVER heard of such a scam. Why not X Ray the broken tooth only?? Why the need for a cleaning FIRST? I would RUN AWAY FROM HERE FAST. Big Money Grab read more

I am in shock. They canceled my appointment because it was never confirmed. However, they never called to confirm! I cannot believe how unprofessional this business is! Avoid! read more

I went back in 10/23 . I paid with my insurance and balance on care credit . Every Visit I went to Blair said it was all set for money . My husband and I sat down with Blair and we figured our cost to borrow from care credit and what insurance money would that I had . We did all four when doing the pricing . I only needed one done . But I was " talked into getting 4 done ". According to my husband and I we were told all set . Upon leaving on my last visit when getting ready to leave and put my coat on Blair says in front of everybody in office out loud do you want to pay balance on your card credit card ?? I said I don't owe you anything according to our records and conversation. We argued , she cried and I finally tossed my credit card at her and gave it to her to pay the balance . The balance at the time was 4 or 5 hundred and she used my card to pay the balance . Maybe 3 0r 4 months I start getting bills for thousands . I didn't want to call them because I knew she wasnt very good at keeping records or doing her job right . I avoided the place and thought they would find their error . Months later I get a call from a collection company and they are telling me I owe Aspen Dental 4,023.00 !!!! It's all fraud . Another friend he went to get 7 teeth repaired and ended up being told to take all his teeth out . They put in dentures and this poor elderly gentleman went back twice a week for a long time to get them adjusted . Right now he has a bill with care credit to pay and the poor man walks around with no teeth . I have so many horror stories from Aspen Dental . My Biggest mistake I should of got from Blair what she showed us printed in writing . Especially i only went there or needed one crown . Ask on any local town group . Example what's happening in Loris or Conway groups and they will tell you their horror stories . Now I asked for an itemized bill and she said it can only be done by email . First she said she couldn't supply one . Now I am getting one . My fun begins to prove these crooks I don't owe them anything . I am so angry !!! I just am in shock that a large company needs to get money this way from people . Well I have a lot of work to do to prove to these idiots I don't owe them anything . read more

This chain of dental clinics should be shut down. It's all about money and financing, taking advantage of those who have the least. My companion's visit, for example. First, a blood pressure reading off the charts which was so high, he would have been in full attack if it were accurate. Then, an exam by a 'Dr.' who could easily pass as an inquisition torture specialist; prodding and pulling at teeth and bridgework in what seemed to be an attempt to dislodge. My guess is so he could charge to replace the broken work. Cost, quickly quoted, from his sugar sweet assistant, was the national debt of most dictatorial nations; even with my insurance. I made leave post haste and found a private dentist that is, how do you say in dental corporate speak? Yes, 'patient forward.' I'll leave my visits to Aspen for Colorado skiing. read more

The perfect example of how corporate medicine ruins healthcare. Patients are not involved in decisions that affect their care. Everything is standardized to save them time and money. read more

I have insurance. Came in to do a workup of dentures and follow-on Dental Implants. I know my teeth aren't exactly perfect but they are mine and don't cause me pain. The office "hygienist" came in talking loudly (almost screaming). I advised her to be gentle as I've had terrible dental experiences in the past. The hygienist then began measuring my gumline using the tooth probe/pick. She used the sharp tip to basically poke and prod my gumline til she heard me moan. After expressing displeasure four times and asking her to be gentle, she doubled down and continued to see how hard she could poke my gums. I told her I was done. She yelled in a loud voice she would get the doctor. Doctor came and recommended I have my entire mouth of teeth pulled.... good and bad and recommended dentures to the tune of over $28K AFTER insurance. After the doctor left, the "hygienist" came back in and stated in a loud voice that my teeth were "a challenge" and that's why she "called the doctor in." I said I hope you are happy with your victory lap. I have 2 supplemental insurance coverages, the last quote I got was 10K cheaper. Run....don't walk. read more

I would give this place a 0 they don't look after the patients and are all about money. I had a root scaling and they charged me $1000 for this if they just scheduled me two months later insurance would have covered it. I had a pre written estimate which wasn't nearly that cost. Also they do a full mouth xray that's very uncomfortable when you first visit that they say is required! I honestly wish I never went there!!!! They wouldn't work with me at all. Just terrible!! read more

After making appt online and then talking to 3 people, explaining i wanted denture repair, I showed up, went through x-ray and exam, was told they wouldn't do repair because they only do repairs on dentures made by then. They knew I wanted repair. They knew I was new patient, so n obviously they knew aspen had not done my denture. This all ook almost hour and half. read more

My husband went there a few years ago. They told him he had gum disease & quoted $9000 to treat!

It has taken me well over a year to write this but please stay away! My tooth was literally ground out of my mouth. The dentist had to stop to allow my blood pressure to go down! I don't have high bp normally. I was given 13 shots for numbing! To think I paid cash out of pocket for this trauma! read more

billed for a cleaning, cost $427 . ask for some kind of discount, was told they would reduce fee. when checking my statement and, never deducted. very hard to talk to. very very confusing office. done with Aspen Dental. . read more

I have NEVER been to a dental office where you need an "assessment" before they'll give you a cleaning. I was told I have 8 cavities (Not true, given you can feel when they hook a cavity) and that I had the early stages of gum disease and if I didn't do something right away my bones would start eroding. They even sent in a dentist who had gun disease when he was younger to scare me into paying for an expensive treatment. During the price consultation at the end of the visit our consultant was switched from a man to a woman when they realized my husband and I would be discussing prices together. Our consultant started saying very unprofessional things, like how she wonders if she could kill her husband and get away with it (obviously in jest but still an odd line of conversation). I was very uncomfortable with the entire procedure and ultimately declined further treatment to look for a second opinion. read more

The dental assistants are rude particularly Madeline. She basically bullied me by scooting her chair across the room and leaning over me laying down and raising her voice wth her teeth clintched . I had Dr. Mills did a crown and cap on me only 2 years ago. They both fell out. He does shoty work and didn't seem to care . I felt that these teeth replacements should last more than 2 years and when i called to make an appointmemt they said they wouldnt charge me to put them back in as they shouldve lasted better . But Dr. Mills wanted to charge me 240.00 for his mistakes. Also they feel they can yell at you and you are supose to just take it. When i said i don't appreciate how Madeline is talkimg to me Dr. Mills said to bad and he doesn't want to put my teeth back in. It was Friday and they didnt even want to clean my teeth before cementing them back on . That's gross. They were more worried about getting to happy hour and closing than their clients. And they told me to just leave ams Dr. MILLS wont work on me now. Then Dr Mills hurried out the door to start his weekend not concerned at all abput the crappy work he does. read more

The best dental office EVER, from the front office to the dentist. Very friendly and caring. And I have been to a lot of dental offices, most of them are not very caring. So thank you ,for being so nice ,Myrtle Beach Aspen Dental . read more

Trying to rip off my husband.Thank god I didn't go. Over 9000 worth of dental work wanting to pay up front.We live in Myrtle Beach you think we have money coming out of our ears. Don't go here. read more

Just had the worst experience and made to feel absolutely unimportant and worthless at the Myrtle Beach office. I lost a filling and a piece of a front tooth a week ago. They made the appointment "as soon as they could" a week later, as they advertise dental emergencies. Got there for a 9 am appt. Waited over an hour as people came and went and finally someone asked my name and went to check why I was forgotten about. I get in and the dentist says, "well nothing we are going to do today. We will follow up with a cleaning and go from there another day." So in other words, they forgot about me. Now they didn't have time to do a thing for a painful broken front top tooth. NEVER WILL I EVER RECOMMEND OR RETURN! COMPLETELY RUDE AND UNPROFESSIONAL! I understand that there needs to be other work done however when you advertise and take an appointment for an emergency and that was the understanding from the first phone call, this is absolutely unexcusable! Don't waste your time money or energy and please look elsewhere where it isn't a bunch of young inexperienced chain dentists that aren't in a practice and do not care. To let me walk out of there in pain and not helping with an emergency situation at all is RIDICULOUS! read more

Great experience overall! I was looking for someone with SC dental plus coverage would accept and help pay for my wisdom teeth to be removed and Aspen Dental popped up! I got to come in and meet with Mike (who was awesome!) we scheduled for all four wisdom teeth to be taken out, I knew exactly what I was paying, my date and time and instructions on how to prepare in 1 hour. Everything went very smoothly, I arrived, did minimal paperwork. Spoke with the dental aid, the doctor, and asked all the question I needed to and was in an out in about 1.5 hrs. The procedure it self took about 20mins. I would highly recommend Aspen Dental and Dr. Porter for your oral surgery needs. read more

I only got as far as calling and speaking to the receptionist. I was trying to get info about what Insurance plans they may accept and get prices for specific treatment and I had the dental codes. She was rude and did not want to help me. She even said that she didn't know anything about dental codes...however I told her that the Dental plan I had spoke to said to give her the codes so that I could get a idea of prices. Finally she looked up the codes for me and gave me "some" info. I definitely will not go to them based on the way I was treated. I was already having dental issues and it would have been nice if she had been kind. read more

Horrible place, horrible service - wish I could give less than 1 star. Spent thousands of dollars there and they did not provide work promised and then LATER said that the procedure only works for 25% of people...something they NEVER said up-front. Oh, and they cancelled my Saturday appointment on me the week before which had been scheduled months in advance. After talking to someone at the front desk and setting up another appointment, I continued to get calls from their robot dial system saying I had to call to confirm my appointment (which had been cancelled) or I would be charged...or something to that effect. Ridiculous! Patients are just numbers here, they are all about the $$ - and after reading some of the other reviews, I see that they pull that crap about gum disease with everyone. Interesting. DON'T GO HERE!! read more

I went to this location for my first appointment using a dental discount plan. They gave me free first appointment and x-rays and I paid for the cleaning with the discount. Everyone was super nice and the office is clean and welcoming. It worked out that I had to wait a little while since there was some issue, but I was kept informed and treated with respect. read more

Worst experience!! The x-ray technician jammed the bitewings in my mouth which hurt a great deal. Then they objected to giving me my 6-month cleaning because they detected gum disease, which was a lie. My teeth and gums are 97% healthy and perfect according to last dentist with over 30 years experience just told me three months prior. Their plan was to get me to believe them and agree to the treatment that would put money in their pockets. While I was waiting in the lobby I heard two other patients that were receiving gum disease treatments which requires several cleanings specified to gum disease versus my basic teeth cleaning. This was already a red flag before I even was seen. Now, I go to Surfside Family Dentistry and I am very satisfied. read more

Just got back from there. Needed a cleaning was told they had to xray, tooth exam. Told I needed two teeth pulled and refused to clean my teeth until teeth were pulled. They need to be put out of business. read more

Don't Go There! Total Rip-Off... they are a scam machine. When in for a cleaning and they said I needed $1000 worth of work on my gums for gum disease. That wouldn't include the $187 per visit needed every 2 months thereafter to prevent other areas from gum disease... Went to a different dentist and they said my gums were fine and that there was no treatment needed. This place is just a racket! read more

I rarely write online reviews, however it is also rare that I am so thoroughly pleased with a business as I am with Aspen Dental. I needed extensive dental work done and have dealt with numerous people who all have different responsibilities. Every single person exemplified professionalism and friendliness. The work Dr Mills did has me smiling from ear to ear again. Aspen Dental also had the opportunity to prove to me whether they stand by their word and whether they operate with integrity or not. They passed with flying colors. I could not be more happy with the service I received from top to bottom and am happy to publicly espouse that anyone looking for a dentist go to Aspen Dental. read more

Place was horrible. Seems like a scam. Went in for a basic cleaning and they said I was starting to get gum disease and it would be $575 for the cleaning I needed. Went to another local dentist and they said my gums looked great. Glad I saved my money and went elsewhere. read more

At first it seemed like a normal, functioning dental office with a nice staff. I came in with a broken tooth and severe pain. They scheduled me for an extraction later that week. So later that week I came in and they refused to treat me because my blood pressure was too high, most likely because of the pain. This is the first time my blood pressure has ever been checked at the dentist's office before. So then I had to go to urgent care to have a medical release signed. It is clearly more important to not be a liability than an actual patient who needs immediate treatment. Then I scheduled the tooth extraction for the next day, hoping they can remove it without surgery. I arrive and the dental hygienist immediately points out my skin and makes me feel self-conscious about my psoriasis. The actual dentist comes in and is trying to up-sale other procedures to me like a used car salesman. He barely tries to remove the tooth without surgery before opting for the more expensive procedure. He is very rough, the hygienist is too busy talking to her colleagues and I had many tooth fragments in my mouth when I left. And to put a cherry on top of this terrible and expensive ordeal, they sent me home and told me to take some Advil for the pain. It has been several days and I am still in pain and have to talk a lot for my job. This is not a real dentist office but a scam to make as much money off of patients without any consideration for the actual patient. After calling other dentists around the area, I become fully aware how unorthodox their treatment is. read more

Took my daughter to get her wisdom teeth extracted. The staff was friendly and helpful. The procedure was very fast. HOWEVER, when we made the appointment for the extraction we were told the total cost would be approx $2600.00. Our insurance paid some and we paid the remaining $1800.00 that was our out-of-pocket cost. So, suprise, suprise, on the day of her appointment we were presented with an additional bill of $224.00. What were we supposed to do? We waited over a month to get the appointment, then we're hit with an additional charge for one of her teeth being impacted. read more

Yup! It's a major league scam...you go for the free X-rays and exam. But when you want to make a follow up appointment for a cleaning you're told you can't!! You first must have the "scaling and planing" deep cleaning for $1500.00!! IF I COULD GIVE NO STARS I WOULD!! Shame on them... read more

If I could give NO stars, I would. Went for a root canal, and wound up with a butcher job of an extraction that took an hour and a half - pure torture. On top of that, she left a root and piece of tooth, AND hit a nerve, causing numbness in my upper lip and part of my nose. I was told to come back, and given a 4:00 appt. I waited until 5:30 to see the dentist, he took an x-ray and confirmed the problem, but said he didn't have time to fix it, and I would have to come back the next day! Are you kidding me?? This is the WORST place I've ever been to. They don't even have rinse cups at the dental stations. Oh, and I almost forgot to mention the dried blood stains on the floor, and the disgusting tv monitor covered with spray. Yuk! read more

I have dental insurance and gave them my information. They said the xrays and first appointment was free. Took a very long time for the dentist to look at me. The hygenist was not so nice. After that, I was sent to the office where they go over the costs. He told me the cost and I asked if that was with insurance. He didn't even know I had insurance! I asked that he just mail or email me the quote and he said he would. After about 2 weeks, I didn't receive anything but an invoice for the xrays and office visit. I called the office and they said they didn't have my insurance information! ugh!!! I gave the information to them again and asked if Trenton (I believe) would send me the quote. She said she would ask him to. I've still not received that. VERY disorganized and I won't be going there again! They shouldn't even bill my insurance since the initial xrays and exam are supposed to be "free". Apparently NOT. read more

The "worst" I explained from the start what "I" wanted Not one single person not one would listen 2 me at all Then they all came in the room & herded me up against the wall & spoke 2 me like I was a jerk I wanted a cleaning through my INS so they thought let's get whatever they'll pay 6000.00 later Scam Scam Scam They said if I didn't pay all that they won't do a cleaning I said thank you bye bye read more