Dr. Obenchain herself is excellent--professional, knowledgeable, and someone I trusted for my care…read moreover the past three years. Unfortunately, the billing office completely undermines that experience. After a routine visit on March 19, I received a bill right before leaving for a family vacation (April 3-17). When I returned, my entire family came down with COVID, which delayed me from going through my mail. As soon as I reviewed it, I immediately called and paid the balance on May 1. Despite that, I received a letter from the billing office claiming no payment had been made and stating I would now be required to pay in full at the time of service. The tone was unnecessarily harsh and accusatory, especially given my consistent history of paying my balances over the past three years. Including a policy as if I were unaware or negligent felt condescending and completely disregarded the reality that sometimes life happens. There was no attempt at understanding--just a blanket, impersonal response. It's unfortunate because the quality of care from the doctor is not reflected in how patients are treated on the administrative side. In the end, the billing office's approach was enough for me to take my care elsewhere. If you choose to go here, be aware: the medical care may be great, but the billing experience can leave a very different impression.

Wonderful business owners. Great place for dental cleaning. Staff needs more training with people…read moreskills, and denture fitting.

I waited roughly a month to write this review so that I was certain of my level of satisfaction and…read morelet me tell you I am thrilled beyond my wildest expectations. I had two partial dentures installed and I anticipated there would be a period of adjustment and in fact Dr Kloch told me there would be. But the dedication of the Dr , Rebecca, Melissa all played a role in making this an absolute enjoyable experience and who saids that about dentist? But this was an awesome experience for me and a special thanks to Wendy for handling the appointments and paperwork. I would highly recommend this dental office to anyone in need of a dentist. Kudos to all involved. Tom Vantine.

Followup visit was very unpleasant. Waited a long time but never saw Dr Kloch and got runaround…read morefrom front office staff. Plenty of other dentists around so will not use this place. Do not recommend.

I can't say enough good things about Surfside Smiles gental family dental. From start to finish,…read morethe experience was outstanding. The staff was incredibly friendly and welcoming, making me feel comfortable the moment I walked in. What really stood out to me was how thorough they were. The hygienist and dentist took their time and looked at everything closely--more so than any other dentist I've ever been to. They explained things clearly, answered all my questions, and made sure I understood every step of the process. Their knowledge and attention to detail gave me a lot of confidence in the care I was receiving. The facility itself is spotless, modern, and well-organized, which only adds to the overall great experience. You can tell everyone there truly cares about their patients and takes pride in their work. If you're looking for a dental office that combines professionalism, friendliness, and top-notch care, Surfside Smiles is the place to go!

I had an unexpected dental emergency when I broke my front tooth on a Friday afternoon and was…read morehonestly very anxious about what to do. I reached out to the office and Kathy Terrell, the Office Manager and Patient Coordinator, responded immediately. She arranged an appointment for first thing Monday morning and took the time during our text exchange to check on whether I was in pain and offered helpful suggestions to prevent further discomfort. What truly stood out was that on Monday morning--before the office even opened--Kathy texted again to confirm the last-minute appointment time worked for me. Her responsiveness, professionalism, and genuine concern were exceptional and incredibly reassuring during a stressful situation. When I arrived at the office, I was greeted warmly by the team. After I shared that I hadn't been to a dentist in years due to severe dental anxiety, Chettele Hoyle, the dental assistant, immediately focused on helping me feel calm and comfortable. She suggested bringing a headset so I could listen to music and shared several thoughtful techniques to help ease my nerves. Her compassion and attentiveness made a huge difference. From the moment Dr. Alexis Patel entered the room, her calm and reassuring demeanor immediately put me at ease. She carefully walked me through the procedure step-by-step so I knew exactly what to expect. Her bedside manner was outstanding--gentle, patient, and incredibly reassuring. This entire team turned what could have been a very stressful experience into one that felt supportive, professional, and genuinely caring. I am incredibly grateful to Kathy, Chettele, and Dr. Patel for the outstanding care they provided. If you are looking for a dental office that truly prioritizes patient comfort, responsiveness, and exceptional care, I cannot recommend them highly enough.

I recently had my first appointment here, which I scheduled as a routine cleaning. However, I was…read moretold they needed to do an initial exam first. I was assured everything would be covered by my insurance and that I wouldn't owe anything at checkout. A few weeks later, I received a bill for what was labeled as a major care procedure--even though all I had done were X-rays. It turns out they used a panoramic X-ray machine that isn't considered preventive care, but this was never explained to me during the visit. When I called to ask for clarification, the staff member simply said, "you should know that," which was very unprofessional. I'm now hesitant to return for a cleaning and will likely be looking for a new dentist in the area. Clear communication and transparency about billing go a long way--unfortunately, that wasn't my experience here. -Update 10/08/2025 I went in today for my scheduled cleaning, checked in, and waited about 10 minutes in the lobby before being told that my appointment was canceled--solely because I had left a negative review the day before. This kind of unprofessional behavior is unacceptable. Rather than addressing patient concerns, they chose to retaliate against honest feedback. Between the surprise billing from my first visit and now being refused service for sharing my experience, I can't recommend this office to anyone. Don't go here unless you want to waste your time and money. Transparency and professionalism clearly aren't priorities here.

The worst dental care, or any care for that matter, that I have ever received. Firstly, I was told…read moreI was fully covered by my Medicare and Medicaid Insurance, and would have nothing to pay. 30 minutes into my first treatment and the owner comes in and says I owe $322. After a few minutes of to and fro she agrees to half it. Then my dentures were made and they were more gums than teeth. I don't know how they altered them, probably re-made them, but now they look like rabbit teeth. They are very painful and I have been back 6 times to have them slightly altered. Now, 3 months later, I can just about wear them for about an hour a day. Still very painful, also loose. I can't eat anything with them, can barely talk, they've fallen out completely a few times. The dentist said to me, rather than keep coming back, why don't you just use Polygrip. That said it all to me.

Found them on Google and boy did I luck out ! I am like many others very anxiety stricken when I…read morego to the dentist. This office has a group of the nicest people I have ever met in a dental office ! They all put me at ease from the front desk to the dentist and everyone in between. The lady that did all my X-rays was wonderful and I thank her

I could not write Dr Reinhardt any higher than ratings can go. I am Dale McCormick from Conway and…read morefirstnet Dr Reinhardt in my twenties or early 30s after an accident in which he wired my job together from being broken. He did an excellent job then. Yesterday, 70 years old now I went to have some bad teeth extracted in his professional attitude is outstanding. Before the surgery he came in and we talked and he asked if it would be okay if he prayed for us and the surgery to go well. I agree and I've never had another doctor do that. He did ask first and prayed for the surgery to go great and the healing enough to just be great in life. When he said amen I said amen also. The most positive experience in a dental office I've ever had. I am on my second day after having five extraction and I do not have any pain and no pain medicine was prescribed. Just ibuprofen. Anyone scared of dental work like I was he is outstanding!

This dentist seems friendly. The lobby is super cute and has the eye appeal for a child. I took a…read morechild I nanny for here for their filling. No child likes the dentist, so I was shocked to find out that they do not other the gas option for children who need to be calmed from their horrible dentist anxiety. Location is insanely convenient! Right in market common next to the parking garage by the movie theater! The parking garage and the dentist office is connected!

I was a patient here for 3 years and was pleased with the service, until my last visit and when…read morethey tried to charge me $50 for missing an appointment .....that I DID NOT MISS! Actually I was at my appointment and the office was closed and the door was locked, I called to reschedule (figured wires got crashes somewhere) and went to that appointment and scheduled next appointment. When they called to confirm they informed me of a balance for missing my last appointment‍ I told the girl that I didn't miss it and she refused to take the balance off so I canceled and would not recommend them! it's really too bad because I did like the dentist.

Dr Maser and his staff are angels who answered my prayers. I told them how horrible my previous…read moredental experience had been and how sensitive my teeth are. They have been the most gentle ever. Both hygienist I've had the pleasure of meeting were nice and so very gentle. They continued to ask me throughout the process how I was doing and if I had any pain. I truly appreciated that. Then today I had my first filling with Dr Maser. He heard my concerns about feeling everything while he filled my cavity. I never felt anything. His dental assistant made sure to keep checking to see how I was doing and well as Dr Maser. It was so refreshing to not feel any pain and my teeth look beautiful I could just cry. If you are contemplating coming here just do it. Dr Maser and his staff are amazing human beings. I can't wait to get the rest of my teeth filled!!

Amazing customer service ! Everyone really seems to care and this was not for just a small dental…read moreproblem. We had a huge amount of dental work needed and they took the time to show us several options. They called to follow up to see if we had any questions. Truly everyone here is one of a kind.

The only dental office I'll use! Everyone in this offices cares about the patients and Dr. Alina is…read moresuch a great dentist!

If I could give Dr Alina and Dunes Dental 6 stars I would. She's the best! Her hygienists are…read morecaring and very professional. Joe E.