Susan Lungar is the rudest, meanest medical "professional" I ever encountered. First of all, Susan…read morewas over an hour late for our scheduled appointment. Then, the second I walked into the room, without any apologies for her tardiness, Susan immediately went on a rant, screaming at me, denying me health care! Susan wouldn't let me get a word in. This appointment was clearly between her and her computer screen, NOT with the human patient sitting before her. She jumped to many unsubstantiated conclusions before ever meeting me prior to this nightmare of a visit. Susan completely failed to deliver patient centered care. Zero empathy, compassion, or understanding. Susan literally threw a cruel tantrum. It was all about her ego and biases. Never attempting to actually treat or exam me. Once her dismissive behavior became clear, I left immediately. I refused to sit there and allow her to yell at me. Susan completely lacks the ability to behave like an adult, let alone treat her patients like adults, or with dignity and respect. What a shame. Please retire and let young, competent professionals in to care for patients who are attempting to bring business to Farallon. You're clearly not able to keep up with the work load any longer.

Dr. Longar and her staff are amazing! From the front desk to the coordinator (Tess) to seton…read moresurgery center (Lila, anesthesiologist and nurses) all top notch medical providers. I had my cataract surgery and was so happy with the results, my vision improved significantly and colors are brighter. The surgery was minimally invasive and was over in 10 mins! Dr. Longar is definitely top notch in her profession. I am forever grateful to ever who assisted in this procedure. Thank you!

I had a quick eye exam with Dr. Holland, and she was really friendly. I was in and out in under 30…read moreminutes, and still had time to check out some glasses. Great experience overall! Also there is a parking lot, which makes it very convenient.

I've been going here since they were in Macy's at Serramonte. Great customer service. Great eye…read moreexams for myself and daughters. Glad they were able to put us all together. Loyal customers are offered perks for out of pocket contact exams. Dr. Bronsan is personal and great. Front office staff is amazing. They even adjusted my eye glasses and sunglasses for free. THE BEST! Will definitely return.

This place sucks. They canceled my appointment twice. They waited till the last hour to notify me…read more It's not easy to schedule appointments and took weeks and months for my appointments make. Zero star.

The woman who assists clients with eyewear selection and ordering is borderline rude. She exhibits…read morea perfunctory attitude as if one is impinging upon her precious time. Considering the significant cost of eyewear, it would not be asking much for common courtesy, attentiveness and positivity. We live in a society where respectful client/customer service is seldom provided. This is the disheartening reality of our age. In future, I will obtain my eyewear at another site.

My experience with Bernd Kutzscher, MD in 2019 was a nightmare. Dr. Kutzscher should have honored…read morehis Hippocratic Oath and performed an eye exam as he was paid to do, billing insurance under the doctors' name while ignorant technicians are the ones doing the work of the MD is wrong, perhaps he should retire if he is tired of performing eyes exams. The technician assessed my eyes through an array of lenses and enter her data in the computer, Dr. Kutzscher came into the room, exchange pleasantries and signed off on the RX without preforming an eye exam. The new RX had a huge change and I was concerned. I bought 2 pairs (clear/dark = $1,400) of glasses with Kutzscher's optician. It took 4 weeks to get the glasses and when I got them, I had a horrendous pain in the eye with the huge change on the RX and had a hard time reading/seeing. I called several times to speak with Dr. Kutzscher, he finally returned my call and said my eyes needed to adjust to the new lenses and agreed to see me three weeks later. Once more the technician assessed my eyes through some lenses and asked me to read some charts which I did with lots of errors but she said it didn't matter. Dr. Kutzscher walked in the room read her notes in the computer and said to keep using the glasses until my eyes adjusted to the change, without performing an eye exam or regard for the pain that I was suffering. I asked him to change the RX, he said there is nothing wrong with the RX, but how does he know if he never performed the eye exam. He should have honored their re-do policy as offered at the time of purchase if the glasses didn't work. The office staff and the optician are very rude, perhaps they believe if they intimidate the clients, they get paid and the problem goes away. Five months later, since the pain continued and I couldn't read or see I went back to my previous eye MD, a true gem, who stands by his work. The doctor performed a comprehensive eye exam and said the pain on my eye was due to the wrong prescription. He assessed my eyes and wrote a new RX. He said if there is any problem, he will re-do my glasses at "no cost". My new RX was a gift sent from heaven I was able to see and read without pain.

I scheduled to see Dr. Kutzscher after suffering what seems to be an ocular migraine and wanted to…read moreconfirm this. I was able to see him within the week after having the symptoms. The doctor himself had great manners, took his time to really understand my symptoms (unlike another ophthalmologist I had seen in the past who rushed me), and was also making conversation getting to know me and such. He was super friendly and professional but had to knock off a star due to wait time. My appointment was scheduled for 1:30PM and I waited until 2:20PM before he got to me. Probably because he is chatty and likes to get to know his patients...so scratch that I'm giving back the star. 5 STARS! Highly recommend!

I'm so glad I moved my business from awful Pacific Eye Associates to here! From the front desk, to…read morethe tech and Dr.Buckley interaction was great. And best part is he is so much closer. He has great bedside manner and appears to really care for you as a patient. He is really nice, engaging, and he listens to his patient. One of the best doctors I have met!! I really like him and hope he doesn't retire soon.

Dr. Daniel Buckley really takes good care of his patients eyes, he thoroughly examines both of…read moreyour retina and take pictures of them to show his patients the condition of your retina , how good they are , if your vision is 20/20, if you need prescription he will honestly tells his patients .the reason why I highly recommend him is that he explains everything thoroughly what he sees when he examines your eye's with his latest machines.., it takes months to book an appointment in his clinic, so what are you waiting for!? make an appointment now, to a very good eye specialist doctor, I recommend him 101 ARACELI S. AUJERO

(Reporting for my senior citizen uncle) First of all, the equipment is older and the waiting room…read morewas not clean. the services that he had scheduled was not preformed. He was told that there was no time to do the procedure. All he was asking was to have his prescription updated. They said if he wanted to have his prescription updated, he would have to reschedule. Instead, they did a diabetic eye test that he had to insist on and a normal vision test.

This is by far the worst company that has ever been. Always miscommunication between the staff. And…read morewhen this lady doctor said they will call me back they won't call me back again. I have been waiting for my contacts to come eversince. Never again I will come back. The service is horrible!

My wife Lynn & I plus our youngest son Joseph are very happy patients of Dr. Tony Villanueva. We…read morehave been patients for at least 10 years & we recommend him to all. He is not only very competent & very professional but also has a very pleasing personality. He is very detailed with regards to our vision- making absolutely sure about our contact lenses & eye glasses prescription are accurate. One time I had my right eye badly infected & severe contamination was evident, his office accommodated me the same day I called. We have been highly recommending him to all our friends & relatives and they are all very happy with him.

Dr. Anthony Villanueva received his MD FROM the Univ of Wisconsin, one of the top ten medical…read morecolleges for ophthalmology in the USA. Our family has had him fir our eye doctor for over 30 years. During that time he has performed cataract surgery on me ( and I no longer require any intact or glasses) retinal laser surgery and once when I had a bad fall and got a huge black eye he came to my house to check on my eyes! He also treats my husband Jeff for pre-glaucoma condition. I trust him. He and his staff have always given our family great care. I travel from Belmont to Daly City to be his patient. I've found his equipment to be top flight. All indications are that he deserves five stars! Dr. Villanueva has gone on missions to other countries to donate his time and professional expertise to help people in need for surgery, e.g. Cleft palates. He's quite a loving, giving doctor!!

Dr. Bocci was recommended to me by a friend. I had severe cataracts, which I was told had to mature…read morebefore I could have them removed but I could hardly even drive anymore. I went to their Union St. office and met with Barbara, who is the manager and is so professional and sweet. I am very light sensitive and when I went into the room with Dr. Bocci, he was very accommodating to me. He told me I could have them removed and they will never come back again. I was more than relieved. We set the date for the surgery. He is quite professional and a very competent doctor. The surgery was quick and amazingly seamless. He told me, "The comfort of the patient is very important to me during surgery." This was done in Daly City. When went back to the office, he took off the bandage and I shouted, "Hallelujah!" I could see again. We scheduled the next eye to be done and that was very successful, also. This eye was done in SF at St. Mary's. He suggested in the other eye that I have a small amount of near eye site in the new lens, so I could read a menu without my reading glasses and that has been a big help! Now, I have 20/20 vision again. I am an artist and couldn't see the difference in the colors anymore but everything is perfect now. If you have been waiting to have your cataracts removed, I would urge you to contact Dr. Bocci. I recommend him and his staff overwhelmingly.

I had bad cataract surgery in another state. Dr. Bocci corrected everything and is the top Dr. for…read morecataracts and eyes in general. I had my vision checked , in another state, as we had moved. The Dr. gave me a pamphlet about "eyes". I looked at the author and it was Dr. Bocci. His wife, Barbara, is wonderfully helpful too. Sue W.

I've been trying to find this medical group on Yelp for a while. I only wanted to let everyone…read morewithin an earshot of this location know how much I appreciate what they do for their patients here. If you have glaucoma like me, or cataract, or macular degeneration you owe it to yourself to make sure you schedule an appointment with doctor Louis Chang. He's honest, straight forward, sincere, and he knows his specialty well. He's the consummate professional. My own ophthalmologist, Doctor Edward Koo, referred me to him, and he speaks highly of him as well. I can't end this review before I comment on how professional the office crew at this location are. Cristina, Elena, Sue and Olga are all extremely competent at what they all do. From running the front desk, to scheduling appointments, to checking with my insurance company for the best coverage, to pre-testing, to prepping for my scheduled injection procedures. Everything is done with the utmost care and respect. I'm so grateful for having this service available to me.

They deserve 5 stars , my experience was excellent . The doctor is so nice so good the staff at the…read moreclinic are great people especially Sarah

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.