Avoid Dr. Edward Koo -- Poor Communication and Unprofessional Conduct…read moreWe visited this clinic for immigration medical exams for our family. The office was severely understaffed, with only two nurses handling everything for all patients, with no apparent breaks. After waiting over two and a half hours, we were informed that our lab results had not yet arrived at the clinic -- something that could and should have been caught at check-in, not after 150+ minutes in the waiting room. When we raised this concern, Dr. Koo came out and responded defensively, blaming us for submitting our lab work too late rather than acknowledging the failure in their internal process. More troubling: he discussed our test results out loud in the hallway, with no regard for patient privacy. We asked for a simple apology. Instead, he became increasingly dismissive and offered only a refund -- apparently to end the conversation rather than address the complaint. A civil, professional response to patient feedback should not be this difficult. We do not recommend this clinic for immigration exams or otherwise.

I see Dr. Koo over 10 years. he is very knowledgeable.patient and thorough..I feel so comfortable…read morethat under his care . The health of my eyes have improved over time and he has made me aware of my chronic dry eyes.. I highly recommend him

Dr Vinca is an amazing physician & surgeon . She is compassionate , competent & skilled . We are…read morevery fortunate to be under her care.

Had my cataract surgery and extremely happy with results. She was very detailed on my options and…read moreboth the procedures and healing process went smoothly. The entire staff are professional and friendly. Highly recommended!

Very disappointing experience with this office's surgery scheduling and insurance verification…read moreprocess. My wife's surgery was cancelled because the office claimed our insurance was not active "on time." In reality, our COBRA payment had already been made 10 days before the surgery and Blue Cross/Blue Shield was able to perform an urgent manual eligibility override, confirming that the plan was active. The issue was not that we were uninsured -- the issue was that the office relied only on the initial system status and did not know how, or did not try, to handle the COBRA eligibility situation properly before cancelling the surgery. This created unnecessary stress for our family at the worst possible moment. A surgery should not be cancelled because the administrative staff cannot navigate a temporary COBRA processing delay, especially when the insurance company was able to resolve it quickly once contacted correctly.

I had appoinment for Medical eye check up not for the vision examination and after I finished with…read moredoctor for the checke up and came out to the front desk, the multiple staff turning to me with rude and hostile manner around me demanded the cost of the vision examination fee to pay at that time and office manager came to offer me discount of the charge if I pay at that time with nasty arrogant attitude. I felt that had been tricked by the paper they give me to sign then later on told me it's not nesscery to have vision examination when have medical eye check up done but they didn't explain to me at the beginning and I told them it's medical eye check up appointment only why they had me to sign the paper to do something else unnecessary after I already had vision examination prior this visit from another eye doctor who recommended me to see special doctor for medcial reason eye check up. These staffs had knowlege and manipulating to misleading the new patient to sign the paper of the service that not necessary then charge for that and I had been told if I want to despute this charge, have to go to the Doctor. Horrible experience from these unprofessional staff and office manager in this office.

Second the other comments about the rudest front desk. She didn't not listen and completely ignored…read moreme trying to explain the situation. This place does not deserve my business.

The rudest ffomt desk person who set the totally negative tone. She has no concept of welcoming a…read morenew patient and explaining services. she asked me what kind of glasses I wanted and I said I did not know, I would rely on skill of optometrist to recommend based on Dr Prescription. She raised her voice in derision... "No! You choose."! When I said I did not know she kept pushing that isn't their problem. I said I wanted to speak to optician first. She said I had to commit first. totally unprofessional demeaning experience. I was visibly shaken by the receptionist screaming at me. when I met with optician Diane she was calm explaining pricing but was not knowledgeable about lens options. I could not in good conscious endure giving these people one more minute of my time. I advised optician I was extremely uncomfortable. She said she understood. I walked out and will not be returning.

My experience with Bernd Kutzscher, MD in 2019 was a nightmare. Dr. Kutzscher should have honored…read morehis Hippocratic Oath and performed an eye exam as he was paid to do, billing insurance under the doctors' name while ignorant technicians are the ones doing the work of the MD is wrong, perhaps he should retire if he is tired of performing eyes exams. The technician assessed my eyes through an array of lenses and enter her data in the computer, Dr. Kutzscher came into the room, exchange pleasantries and signed off on the RX without preforming an eye exam. The new RX had a huge change and I was concerned. I bought 2 pairs (clear/dark = $1,400) of glasses with Kutzscher's optician. It took 4 weeks to get the glasses and when I got them, I had a horrendous pain in the eye with the huge change on the RX and had a hard time reading/seeing. I called several times to speak with Dr. Kutzscher, he finally returned my call and said my eyes needed to adjust to the new lenses and agreed to see me three weeks later. Once more the technician assessed my eyes through some lenses and asked me to read some charts which I did with lots of errors but she said it didn't matter. Dr. Kutzscher walked in the room read her notes in the computer and said to keep using the glasses until my eyes adjusted to the change, without performing an eye exam or regard for the pain that I was suffering. I asked him to change the RX, he said there is nothing wrong with the RX, but how does he know if he never performed the eye exam. He should have honored their re-do policy as offered at the time of purchase if the glasses didn't work. The office staff and the optician are very rude, perhaps they believe if they intimidate the clients, they get paid and the problem goes away. Five months later, since the pain continued and I couldn't read or see I went back to my previous eye MD, a true gem, who stands by his work. The doctor performed a comprehensive eye exam and said the pain on my eye was due to the wrong prescription. He assessed my eyes and wrote a new RX. He said if there is any problem, he will re-do my glasses at "no cost". My new RX was a gift sent from heaven I was able to see and read without pain.

I scheduled to see Dr. Kutzscher after suffering what seems to be an ocular migraine and wanted to…read moreconfirm this. I was able to see him within the week after having the symptoms. The doctor himself had great manners, took his time to really understand my symptoms (unlike another ophthalmologist I had seen in the past who rushed me), and was also making conversation getting to know me and such. He was super friendly and professional but had to knock off a star due to wait time. My appointment was scheduled for 1:30PM and I waited until 2:20PM before he got to me. Probably because he is chatty and likes to get to know his patients...so scratch that I'm giving back the star. 5 STARS! Highly recommend!

She canceled my surgery the night before at 7pm. She mentioned something about my MRI results…read more I had the procedure done two weeks prior to surgery. She had plenty of time to look at . But she didn't. She waited until the last minute to call me at work. I was so excited, happy and was looking forward to it. And the fact that it was a medical issue and the insurance company approved it. And so I was all in. I was well prepared for this. I did my own research online on what to expect and what not to do after the surgery. I had to pay my full deductible prior , and I have no idea what the total cost is. I did everything what the nurses said for me to do, and to be at the hospital on time. I mentioned to my manager , I will be out on medical leave and disability, Then to tell him the bad news. He was shocked. What am I supposed to do. He already removed me from the work schedule , that has been prepared 2 weeks in advance. He gave me the day off of the supposed to be surgery, and will figure out on how to get me back on. Until that is fixed, if not I'm out of work for that time and no pay. I had my disability form on my end filled out, and went to her office to drop it off, and it was closed. So I slipped in the paperwork under her door. This is very unprofessional, and not acceptable to me. We're not talking about a simple procedure that can heal in a week. We're talking about my eyesight. She was highly recommended and I trust my doctor's opinion. And to tell him what happened and to refer me to another surgeon. It's a totally waste of my time, effort, stress and money of going back and forth to her office and to be on time for my appointment.

Dr. Nguyen saw my 6 yr old daughter after she was referred by my ophthalmologist. I was looking…read morefor a pediatric ophthalmologist and she was great with making my daughter feel comfortable and explained everything very well to me. I was concerned about lazy eye. I'm really impressed with her knowledge and the friendliness of her staff as well as her bedside manner.

My optometrist took a look at the image of my retina that popped up on her screen and said, "You…read moreneed to go straight to the ER, don't go home first, they need to operate on you tonight. Your retina is detached." I froze in the moment - it was around 530p. I had stopped by after work since the very bottom of my field of view was cloudy starting the previous day. I was expecting to hear that it was due to my allergies and would clear up on its own. No such luck. I ferociously searched for retina detachment treatments (something about a gas bubble in your eye?!?) and recovery rates in the Uber on the way to the Stanford ER, where I was admitted and checked out a few times as more of my field of view started to go dark. Dr. Rahimy was on call but not at the hospital. I spoke to him on the phone a few times as he walked me through some options, trying to plan around the potentially chaotic nature of the operating rooms at the ER. He (and the rest of the staff at the hospital) made me feel confident in the diagnosis and treatment plan (the works - a plastic buckle around my eyeball to maintain shape, a carbon-fluorine gas to take the place of my eye liquid, and some lasers), and I was scheduled for surgery at 11p. At 3a it was all over, and my wife drove me home. I didn't get to meet Dr. Rahimy that night; the anesthesiologist had put me under before he was there. I have to say that despite the freaking out that had been going on earlier in the evening, everyone I interacted with made me feel comfortable. Thanks to the nurses for getting me a warm blanket before I got wheeled over to the OR. I am completely in awe of the treatment as well as my body's ability to heal. I've done my complete regimen of eyedrops (4 different kinds, one starting at 8x/day) and worn my rad sunglasses (which block light from different directions). For the first few weeks I taped an eyepatch onto myself every night and showered very carefully to avoid injury and infection. No lying on my back. I've gone from only being able to detect patches of light and dark and color to regaining full vision in my injured eye, seeing all the changes as the gas has been replaced with eye liquid. A month in I was allowed to do light exercise again, with the eye about half full of liquid; whenever I would jog, tiny bubbles would form in my eye and hang out at the gas-liquid boundary. As of this afternoon around 4p, the bubble has disappeared completely, right on schedule. I'll kind of miss it; it was a good reminder of how the eye perceives the world upside-down, the spherical nature of my eye, and to have better posture. I finally got to meet Dr. Rahimy at my 1-week and 1-month checkups. He and his staff are excellent at what they do and very attentive. I've had a clear understanding of what I need to do and what to expect. And over the past few months I've heard that Dr. Rahimy is the best at what he does - from my optometrist, from a neighborhood friend, and from a mutual friend of ours. I'm amazed that I have fully regained vision (slightly worse, as expected, due to the change in my eye shape). He also said there was no scarring (thank you and great job, Doc!). There's been minimal discomfort for me - some very infrequent slight soreness in the first few weeks. I feel incredibly fortunate that Dr. Rahimy is my ophthalmologist. He also practices out of the San Carlos Sutter Health location, which is a very familiar office to me, just a few minutes from my house. Two months has gone by quickly - in that time we've canceled a vacation and I haven't been over the Santa Cruz mountains (couldn't go over 1000 feet in elevation). Excited to be able to do some of this again. Tonight I cut off my green bracelet that I've been wearing for the past two months. People ask me if it's from a concert and I've had to tell them it's so that medical professionals don't do anything to me that would make my eyeball explode. Looking forward to getting some new glasses and my 3-month checkup!

Thank you Thank you/ I cannot Thank you enough Dr. Rahimy for correcting my retina. I can now see…read morecorrectly. I would recommend him highly! Great bed side manners and explains thorough.

I had a great experience at All Eyes on you. Dr. Mangat was friendly and knowledgeable. I felt…read morecomfortable asking all of my questions which she answered patiently and in a simple way. I also picked a pair of glasses I really love. I recommend this place and will be coming back next year.

I just had the best experience at All Eyes on You! It started in the front office with Melissa. She…read moreis so welcoming. Then, I met Dr. Stasko! She is personal and professional. I immediately felt comfortable, and cared for when I worked with her. I will trust my eye sight to her forever!