Very disappointing experience with this office's surgery scheduling and insurance verification…read moreprocess. My wife's surgery was cancelled because the office claimed our insurance was not active "on time." In reality, our COBRA payment had already been made 10 days before the surgery and Blue Cross/Blue Shield was able to perform an urgent manual eligibility override, confirming that the plan was active. The issue was not that we were uninsured -- the issue was that the office relied only on the initial system status and did not know how, or did not try, to handle the COBRA eligibility situation properly before cancelling the surgery. This created unnecessary stress for our family at the worst possible moment. A surgery should not be cancelled because the administrative staff cannot navigate a temporary COBRA processing delay, especially when the insurance company was able to resolve it quickly once contacted correctly.

I had appoinment for Medical eye check up not for the vision examination and after I finished with…read moredoctor for the checke up and came out to the front desk, the multiple staff turning to me with rude and hostile manner around me demanded the cost of the vision examination fee to pay at that time and office manager came to offer me discount of the charge if I pay at that time with nasty arrogant attitude. I felt that had been tricked by the paper they give me to sign then later on told me it's not nesscery to have vision examination when have medical eye check up done but they didn't explain to me at the beginning and I told them it's medical eye check up appointment only why they had me to sign the paper to do something else unnecessary after I already had vision examination prior this visit from another eye doctor who recommended me to see special doctor for medcial reason eye check up. These staffs had knowlege and manipulating to misleading the new patient to sign the paper of the service that not necessary then charge for that and I had been told if I want to despute this charge, have to go to the Doctor. Horrible experience from these unprofessional staff and office manager in this office.

My first visit today. A wonderful experience, OK, like anything good the practice is in demand and…read moreyou have to be patient, both for an appointment and while you are there, but when it was my turn I did not feel rushed at all. Dr. Bern is a great doctor and a gifted teacher. He explained everything so well and patiently. I really appreciated his time and effort in educating me to become a more informed patient. He seemed to anticipate almost all the questions I had floating in my head and answered them before I even asked them. This shows two very important traits in a physician, experience and empathy. The staff are friendly, efficient and considerate. The office has a good atmosphere and seems to be managed very well. I look forward to my next visit, seems like I will need new glasses ;) Tips: Being near downtown San Mateo to be on time make allowance for finding parking. If your first visit allow 15 to 20 mins before appointment to get the paperwork done.

This office is in chaos. I spent an hour waiting for a scheduled appointment as people stacked up…read morein the waiting room. The doctor was fine, but they seem to want to run a high-volume, instead of a high-service operation.

My daughter sees Dr Patel and she's the nicest ophthalmologist! I see Dr Sandra Cheng who is also…read moregreat and highly recommend. We see different drs because I just needed to get my daughter into the soonest appt for contacts before she started playing sports at school, but I'm happy with both. I highly recommend both

P. E. P is an amazing clinic, ran by very passionate and driven professionals that are fully…read moreprepared to help you. I can say this for sure because of the care and how that care in conveyed. A smile for greeting, soft and compassionate tones to welcome you and to ask what you need assistance with or whom you are here to see today. People these days do not understand that tone of voice is one of the most important aspects to feel welcomed in a space where maybe your not familiar with or simply put, maybe you are just scared of what is to come when you do get that eye exam. They have a great selection of frames from different brands as well. And will be able to style you properly too. I recommend coming here for your next eye exam or something more detailed orientated regarding your eyesite. Thank you Oliver and team

Dr. Drinnan recently performed a very successful cataract surgery on both of my eyes, and the…read moreresults were remarkable! I now have 20/20 vision in both eyes and it has been life changing. I also want to recognize the entire office staff. They were incredibly helpful and professional throughout the entire process, from my initial consultation to my post-operative appointments. They did a fantastic job of keeping me on track with my appointments and all the necessary preparations, which made the whole experience seamless and stress-free. I am very grateful for the exceptional care and expertise. Susan Schaukowitch

Age caught up to me, was told my eyes needed cataract surgery by my optometrist. Gave me a couple…read moreof choices, glad I chose Dr. Drinnan. His group practice is busy-either a good sign (lots of satisfied patients) or bad (lots of patients indifferent to the care they receive). Fortunately it's the former. My first visit seemed thorough, tests were performed, eyes dilated, another exam to confirm what had been diagnosed, which is good, they didn't just accept what they were told. Dr. Drinnan explained what he found, he even used my phone to take a video of what he saw as evidence for the need for surgery-in my case the lens had yellowed and also was causing an incorrectable vision. Very cool to see the reason why. I also could correct my astigmatism in the replacement lens, and he explained the pros and cons. Dr. Drinnan gave me new knowledge of the eye-structure, lens replacement, how yellowing gave things a yellow tinge and surgery meant things may become brighter and colors truer. He was reassuring to say I'm a routine case with a high chance of success, assuming everything would go OK being that I've never had any surgery ever. On the day of the first surgery it went as smoothly as his staff described. Treatment took 30 minutes of a two-hour appointment. In the recovery room, what I could see through the protective eye shield was clarity for the first time in 40+ years without glasses. Dr. Drinnan provides drops to take 3 days before surgery and I continued them 3x/day for two weeks-followed pre-and post op instructions to the letter. What's a little inconvenience for a lifetime of clear vision? A few days after surgery, I noticed how a new lens made a huge difference-colors were true instead of a yellowing hue, lights were brighter as a result, and vision out of that eye was now 20/20 the next day. Went back a week later, and second eye was done, same results, 20/20 for both eyes the next day. I should caution that the correcting lenses put in are an additional cost toMedicare, plus copay, but that was explained by Dr. Drinnan and Staff. If one can rave about an ophthalmologist Dr. Drinnan would be my choice. Thoroughly professional, compassionate and skilled treatment, he even personally called me the evening after surgeries to make sure I was doing ok and to answer any questions. He and his Staff do a great job preparing for the procedure both medically and financially. Thanks, Dr. Drinnan I would highly recommend you, from one health professional to another!

Following my eye exam with Dr. Nguyen on May 6, I received a new prescription and purchased a pair…read moreof glasses. Unfortunately, the glasses did not improve my vision, so I returned them and ordered another pair. After trying those glasses for a couple of months with no noticeable improvement, I scheduled another appointment--this time with Dr. Filer--on July 15. During that visit, Dr. Filer confirmed that a stronger prescription could be written, but also noted that due to the cataracts in my eyes, a stronger prescription likely wouldn't help. He did not recommend surgery at that point, as the cataracts were not severe. I continued wearing the glasses from June in the meantime. Still struggling with my vision, I later purchased a pair of reading glasses using the same prescription, hoping it would help. That pair also failed to improve my vision. Out of continued concern, I sought a second opinion on September 15. After a thorough exam, the new doctor confirmed that my cataracts were not yet serious enough to warrant surgery. When I showed her the prescription I had received from Dr. Filer's office, she expressed disbelief and stated that it was essentially reversed compared to her findings--including the astigmatism correction. I used her corrected prescription to order a new pair of glasses, which finally provided the clear vision I had been seeking. I'm sharing this experience not only to express my frustration and disappointment but also in the hope that it might help prevent a similar experience for others. Note: When I requested Dr. Filer reimburse me for the glasses I had purchased using the 'wrong' prescription, I was met with silence.

His office staff is feckless. I have called a couple of times to receive a copy of a medical record…read moreand NOTHING. In the 3rd attempt, she stated they would send a message release form--2 weeks later STILL NOTHING. I agree with the other reviewers--it is unfortunate that Dr, Filer is so great and yet his staff leaves an extremely negative impression. Not going back. If Dr Filer does not have the time to pay attention to these reviews--it is a disservice to himself and the practice.

Dr Vinca is an amazing physician & surgeon . She is compassionate , competent & skilled . We are…read morevery fortunate to be under her care.

Had my cataract surgery and extremely happy with results. She was very detailed on my options and…read moreboth the procedures and healing process went smoothly. The entire staff are professional and friendly. Highly recommended!

She canceled my surgery the night before at 7pm. She mentioned something about my MRI results…read more I had the procedure done two weeks prior to surgery. She had plenty of time to look at . But she didn't. She waited until the last minute to call me at work. I was so excited, happy and was looking forward to it. And the fact that it was a medical issue and the insurance company approved it. And so I was all in. I was well prepared for this. I did my own research online on what to expect and what not to do after the surgery. I had to pay my full deductible prior , and I have no idea what the total cost is. I did everything what the nurses said for me to do, and to be at the hospital on time. I mentioned to my manager , I will be out on medical leave and disability, Then to tell him the bad news. He was shocked. What am I supposed to do. He already removed me from the work schedule , that has been prepared 2 weeks in advance. He gave me the day off of the supposed to be surgery, and will figure out on how to get me back on. Until that is fixed, if not I'm out of work for that time and no pay. I had my disability form on my end filled out, and went to her office to drop it off, and it was closed. So I slipped in the paperwork under her door. This is very unprofessional, and not acceptable to me. We're not talking about a simple procedure that can heal in a week. We're talking about my eyesight. She was highly recommended and I trust my doctor's opinion. And to tell him what happened and to refer me to another surgeon. It's a totally waste of my time, effort, stress and money of going back and forth to her office and to be on time for my appointment.

Dr. Nguyen saw my 6 yr old daughter after she was referred by my ophthalmologist. I was looking…read morefor a pediatric ophthalmologist and she was great with making my daughter feel comfortable and explained everything very well to me. I was concerned about lazy eye. I'm really impressed with her knowledge and the friendliness of her staff as well as her bedside manner.

Dr Koo no longer has the ability to be available for the patients needs. she also did not relay an…read moreincrease of pressure in my eyes until it was too late. I have glaucoma and could have been taking drops sooner. I of course am angry and left the practice. SA

I became Dr. Koo's patient when another physician from this office retired and I was assigned to…read moreDr. Koo. I have seen Dr. Koo 3 times and generally I find her to be a very good physician, but she has no consideration of patient time. Of my 3 visits, wait time has been no less than 30 minutes and generally over 45 minutes before even being seen by her. If you don't work or have hours to kill at this office, Dr. Koo would be a very fine physician for you. I assume she either has too big of a patient load now that she has taken over for the retired physician or simply fills her schedule without regard for your time.

​I cannot recommend Dr. Moscato highly enough! I have been a patient of hers for many years, and…read moreher care is truly outstanding. ​What makes Dr. Moscato so unique is her holistic approach to medicine. She is that rare doctor who possesses a deep understanding of both the aesthetic and health aspects of patient care, ensuring that you not only feel your best but look your best, too. ​A few things that set her apart: ​Deep Listening: She never rushes. She takes the time to truly listen to your concerns and makes you feel heard. ​Problem Solver: She is incredibly dedicated to finding the right solutions for her patients. ​Compassionate Care: You can tell she cares deeply about the well-being of the person sitting in front of her. ​If you are looking for a physician who is brilliant, attentive, and genuinely invested in your long-term health, look no further. She is excellent!

I have been a patient of Dr. Moscato for quite a while and I feel so grateful to be under her care…read more She is incredibly competent and able to communicate so clearly what treatment will best suit my needs. I am always pleased with the results of her work. I cannot recommend her services enough!

Somebody got greedy. This doctor joined a new medical group called MDVIP starting 1/1/25. In order…read moreto continue seeing him, you would have to pay a membership fee of $2k+ a year. Yes, even if you have insurance and all the benefits in there are covered, this is a "membership fee". Wow! Never thought he'd make a decision like this. Time to say goodbye.

Dr.kuo I've been seeing you for years. Now i can't because i don't want to pay you 2500 a year x 4…read morefor my whole family that sees you. Horse shit ! Your a great doctor, but this new vip crap is a stupid career move. Well now i need to find another doctor ,good luck