Excellent experience -- Michael & Son sets the standard for quality plumbing and customer service! I had a truly outstanding experience with Michael & Son Services and feel they deserve every bit of praise they get. From the moment I called, their customer service was courteous, efficient, and genuinely helpful. The person who scheduled my appointment took the time to understand the problem, explained their pricing structure clearly, and set realistic expectations for arrival time -- something many companies fail to do. The technician who came to my home arrived exactly on time, was well-prepared, and greeted me with professionalism and respect. He wore protective shoe covers, treated my home carefully, and immediately went to work diagnosing the issue. Within minutes, it was obvious I was dealing with a true professional who knew plumbing inside and out. He explained every step of what he was doing, outlined all my repair options, and made sure I understood the pros and cons of each choice before moving forward. There was no pressure, no upselling -- just honest advice based on experience. Once we agreed on the solution, the work was completed efficiently and with real attention to detail. The results were excellent. The repair was done right the first time, the area was left spotless, and the plumbing system has been working perfectly ever since. What stood out most to me was the level of pride and integrity Michael & Son puts into their work. They truly live up to their reputation for professionalism, skill, and respect for their customers' homes. Their pricing was transparent and fair, and they provided full documentation and warranty information before leaving -- a level of organization and accountability that gives me total peace of mind. If you're looking for a plumbing company that combines experience, honesty, and top-notch workmanship, Michael & Son Services is absolutely the one to call. They've earned my trust completely, and I'll be recommending them to friends, family, and neighbors without hesitation. Five stars all the way -- thank you, Michael & Son, for setting the bar so high! read more

The tech was great. No complaints there. This review is a 1 star because the total incompetence of their customer service center who schedules the services. I'm a gold member and I've stuck with them because the techs are great. This is however at least the 2nd time in less than 2 years that they didn't schedule 2 people or mention to the tech that a ladder is needed. You would think they have a system that list the customers information - past history since I'm a member etc that you'll require ladder. On top of that, they mentioned needing 2 people to check the rooftop terrace but will then send out 1. So it's just a shit show and I'm searching for another hvac company. I'd gladly pay double for services to avoid this time consuming inconvenience and incompetence. Michael and Son, I don't care to have a call back or response. Just send the right amt of techs out with the appropriate tools next weekend. read more

I had a very positive experience with Josh Lee who came to my home to evaluate a leaking toilet repair. He was professional, knowledgeable, and extremely thorough throughout the visit. He took the time to clearly explain the issue, walk me through the possible solutions, and present practical options without any pressure. What I especially appreciated was how thoughtful and considerate he was in helping me make informed decisions based on the condition and age of my home. In addition to addressing the plumbing issue, he also shared very helpful advice regarding the HVAC system and water heater, which I found valuable since my house is over 20 years old. His honesty, clear communication, and customer-focused approach made the entire experience reassuring and informative. I truly appreciate the time and care he took, and I would gladly recommend him to others. read more

Mr. Hanmin Kim from Michael & Son delivered an exceptional level of service that truly stood out. His professionalism was evident from the moment he arrived--punctual, prepared, and carrying himself with a calm, respectful demeanor that immediately put me at ease. Throughout the visit, he demonstrated a disciplined, meticulous approach to his work, taking great care to diagnose the issue thoroughly and explain each step with clarity. What impressed me most was his communication style: clear, patient, and empathetic. He acknowledged the stress and cost associated with the damage and spoke with genuine understanding, never rushing the conversation or glossing over details. His combination of technical expertise and human-centered service made a difficult situation far more manageable. Michael & Son is fortunate to have a technician of his caliber. read more

After receiving a shockingly high quote for extensive electrical work, I sought multiple second opinions. I am so grateful I did. The initial company claimed my home needed a new electrical panel and extensive repairs, totaling nearly $10,000. Fortunately, I canceled the work before the full job began. Two independent contractors, including the technician from Michael & Son, Luis, quickly confirmed my suspicions. They both performed a thorough and honest evaluation, determining there was absolutely nothing wrong with my electrical panel or GFCIs. I am particularly impressed with Michael & Son for their integrity and professionalism. The peace of mind they provided is invaluable. I highly recommend Michael & Son to anyone in need of an honest and reliable electrician. Their commitment to doing what's right for the customer is truly outstanding. read more

Today, we were dealing with excessive humidity in our home and reached out to Michael & Son Heating and Cooling for assistance. To our appreciation, they promptly dispatched a technician, Sameer Hashimi, that very same day. Sameer arrived well-prepared, professional, and highly knowledgeable. He carefully assessed the situation and recommended several effective steps to reduce the humidity, including the use of a dehumidifier. He also installed UV lights in our ductwork to help eliminate bacteria, mold, and viruses such as COVID-19. His expertise and courteous manner truly exceeded our expectations, and we sincerely hope this level of professionalism continues. A heartfelt thank you to Michael & Son for sending such a dedicated professional and for maintaining such a high standard of service. read more

I am very pleased with the plumbing inspection performed by Michael & Son. As I had had a major leak and subsequent damage from my washer, I wanted to get a plumbing inspection to assure there were no hidden leaks anywhere in the house. Will Carlin called ahead to indicate his ETA and arrived right at the scheduled time. He had his shoe covers on and after scoping the bathrooms and kitchen, he proceded to check things out... there were three items he needed to change / service, and he explained everything that he was to do. He was thorough, professional, respectful of property, articulate. I was very pleased with the quality of service and found it worthy of the cost. Michael & Son installed my furnace last Fall, and I was very pleased with their work on that project also. read more

Working with a service technician from Michael & Son was something I had never done before today... and, lucky for me, I had the pleasure and privilege of having both a plumber -- Rene Bertrand -- and an electrician -- Darwin Lobos -- filling needs in our new (to us) home today. Both of these gentlemen were two of the kindest people I have met, as well as extremely professional, knowledgeable, and talented. Truth be told, it felt like a blessing to have them and their talents here... taking care of the issues at hand, as well as offering advice and assistance for future needs. I could not recommend either of these men more highly and I honestly look forward to the opportunity to have either one of them help us again. THANK YOU SO MUCH, Rene and Darwin! You rock! read more

Had an incredible experience. We were concerned about a gas leak, and Dimas was the person who came to our house. We DID have a leak and needed to replace a faulty gas valve. It was late afternoon on a Friday, and he was leaving in just a couple of hours for an international trip. But he took the time to drive to Chantilly, get the part, and come back and fix it so that we would have heat over the weekend. I know he could've easily put us on the calendar for the following week to have the repair finished, but he seemed to take the project so personally and did everything he could to help us. My dad is disabled, and having this level of care during an emergency made me so grateful. He was absolutely professional and communicative, and he went above and beyond. read more

We were questioning whether or not our water softener was working as well as it should. We called Michael & Son and they sent Justin Garcia to check things out. He tested the water coming into our home and found that it didn't have iron or other contaminants but that it was very hard. Then he tested the water after it was treated by our softener and he said it was as soft as even a brand new water softener would be able to get it, and we didn't need to replace or repair anything. He was honest and didn't try to sell us a service or new equipment that we did not need. Because we have a yearly contract with Michael & Son we didn't even have to pay for the service call. Both the company and Justin are highly recommended. read more

We had an unplanned electrical issue come up today and did a quick Google search for local businesses. Michael & Son was the top suggestion, so we gave them a call based on their good reviews. Our technician, Logan showed up and was easily able to identify our issue and offer us suggestions based on our budget. He quickly resolved the issue we knew of, as well as fixed a couple of other things that could've become future issues. We really liked that he took the time to listen to our concerns and didn't feel like he tried to upsell us on a bunch of unnecessary items. I didn't realize they were a one stop shop for plumbing, electrical and HVAC, so I was able to sign up for a membership today and ended up saving money! read more

I booked online late over a water leak that was happening briefly after using our tub. Jonathan Gwin arrived next day and quickly assessed the issue, stating that since our house is older it was likely the overflow in the tub and could be issues with copper pipe. He tried doing a fix that was not so costly, and when that didn't work he provided several other options that could fix the issue. When we agreed on one that wasn't going to involve either demoing the wall or replacing the tub entirely, he and a colleague were able to fix the issue in under 2 hours the next day. Would highly recommend requesting Jonathan, he explained everything so simply and helped me understand the issues. Thank you Jonathan! read more

William McCormick performed plumbing services in my home replacing valves on my 44 year old copper pipes. The job was tedious and complicated by the deterioration of the old valves. Mr. McCormick was outstanding in his knowledge and experience, worked quickly and confidently, was very personable and explained patiently what he was doing and why he was doing it throughout the afternoon long process. I was delighted by the high quality of his work. Having been a customer of Michael & Sons for many years Mr. McCormick's services on my behalf were in line with the high quality and value offered by the company. Should further plumbing work be required in the future I will request him to do the wirk. read more

On February 8, 2026 a pipe burst in our attic flooding upstairs and the bedroom on the first floor. We contacted several companies for emergency assistance and spoke to a representative, who assured us someone would be at our home. We'll 3 days later NO SHOW, NO CALL BACK. We had no water for 4 days. Thereafter, we contacted Michael and Son Service. They set the appointment and came the day of the appointment (early). There technician came from 58 miles away, and the technician (Brian Jurkowski), is nothing less than absolute exceptional customer service and service acumen. Came in and completed the job in 1.5 hours. I give 1000 stars Thank you Michael and Son Service read more

Happy note! -Polite, professional, proficient plumber and his trainee/tech, Joshua and Conner arrived on time and got our job done in less than maybe 45 minutes. Their task was the annual flushing of our 30-gallon condo-size water heater. Josh observed its serial number indicated it was now 10 years old and in the middle of the 8-12 year period when replacing is in order. His estimates were reasonable and convincing, but we chose to go with just the flushing. And we were assured the estimate will remain good until we decide to replace. -Reasonably priced, we are happy with today's visit as we have been for the past 10 years with Michael and Son. -Thank you. read more

We have called Michael & Son for emergency plumbing, always responsive and competent. Today, a Sunday, we called with an electrical emergency, sparks coming from our circuit breaker panel. Michael & Son sent an electrician who opened the panel and showed me how the bus bar was damaged by arcing. The panel is 37 years old and clearly had reached its expiration date. He replaced it with a modern panel, added whole-house surge protection (which is now required by code), and labeled all the circuits. I highly recommend Michael & Son for plumbing and electrical work (and probably anything else they advertise). read more

I hired Michael & Son for the first time yesterday, and from ease and professionalism of scheduling to the actual services provided by a very friendly, knowledgeable tech Byron, I was completely impressed. Byron fixed longstanding issues with my HVAC that my preceding company simply wasn't. Byron communicated en route to my house then throughout the over 2 hours he spent patiently and thoroughly rectifying my issues. For the first time in YEARS my upstairs is cooling adequately- I'm so impressed and grateful, and will definitely use Michael & Son and specifically Byron again. read more

Although we have not completed this particular task yet -- Eric was quite helpful in supplying me with the correct information that lead to a manageable outcome. I am looking forward to working with him on this project very soon. He was engaging, knowledgeable, courteous, kind and very attentive to the little things, which is huge in my opinion. Again, Michael and Sons deserves high praise for hiring the right individuals to keep their "brand" in the forefront of their core competency as reliable leader for HVAC, Plumbing, Electrical, etc. Thank you read more

AJ Rayyan was the electrician sent by Michael and son to perform our included electric inspection. He arrived exactly when he promised to be here. From the moment he arrived he was extremely courteous and explained each step of the inspection. He found one correction that he explained would be a benefit to our system and we decided to have that done. He was able to do that work while he was here saving us from needing an additional visit. We were very pleased with his work and pleased using Michael and son for our HVAC, plumbing and electrical needs. read more