I had purchased a gas log set for use in my fireplace which had a gas line which hadn't been used…read morein at least 12 years. I contacted All Valley. Leland, who was very courteous and professional, explained pricing and I set an appointment. Tristan came out to install the logs and gas line. I have to give kudos as the old gas connector was melded to the pipe from the heat of previous use. Took ALOT of work to cut off. As the job included gas there is always that trepidation about leaks, etc. I felt 100% confident that Tristan knew gas log sets and their installation, and he took the time to explain things to me. Most importantly, I had confidence that the set-up would be safe.

Sorry Leland I should have done this long ago. Folks, I was on a quest for a great grill plus…read moremore. I emailed All Valley through their website. I drove Leland up the wall w ideas and questions. He patiently walked me through and helped me make a great decision - Fire Magic. His prices are as competitive as you get. I researched. Plus instead of the $1200 FM cabinet, Leland said take this one for $500. You will never notice the difference. True! A year later am still loving it and the grill! We had a time estimate after FM had confirmed delivery. So I had hired a contractor to build the island. All of a sudden he wanted the unit in three days to make his final measurements! The builder was grumpy. I called the shop, it was close but another day or so. Well Leland had Erik drive for 4 hours return to get it so that my contractor would not walk! All got installed. The hood was a bit out of line. FM wanted us to pull all out and ship back? I knew it was minor so called the shop - Erik came over and adjusted it in 15 min. A year later it is perfect. Take my word, these people are as good and honest as it gets!

We are local residence in Palm Springs and needed to replace an older DCS barbecue…read more I think this team was wonderful... And identified the right replacement and execution to replace the barbecue for us. We had a couple bumps in the road in terms of the barbecue fitting into the space that was available... And yes it was on their responsibility to know that. But in the end, there's always bumps when you're spending thousands of dollars on anything. I felt that they dealt with it very professionally, and without emotion and I totally respected their professionalism to correct and fix the disconnect. These are the type of companies that you want to deal with, because not everything goes perfectly... But they were wonderful, supportive and we love our final product. Please buy product from them and you will be super happy

This company could do a much better job respecting customers time. I asked tor a quote and to…read moredesign build an installation. Instead of an appointment they give you a window of time, which already is annoying. After waiting for them, patiently, at the end of the window they then sent me a text. At that point they informed me, without an apology, they would be at least another half hour. The information came at the end of the window not before. No thank you.

I went here out of curiosity just to see what the store had to offer in ways of upgrading my…read morefireplace. I was absolutely amazed at the variety of top tier bbq grills. I had no idea such beautiful bbq's existed. The staff were friendly and helpful. Next time i need a high grade bbq, i will for sure head to this great store.

Couldn't be happier with the job just completed by The Fire Place…read moreNick was our service technician. He was on time, courteous and professional. Fireplace looks terrific! Just in time for Christmas. Bob

Incredible job. Roy was completely responsive and came by to show us a book of past fireplace…read morerenovations. Within three days he returned and did a fantastic renovation. I strongly recommend.

The transformation of my fireplace is incredible . Roy did a great job. It looks like a whole new…read morefireplace

When planning to start a house project, it's very important to hire a knowledgeable and responsible…read moreperson/company. I am glad that we found SoCal Fireplace Services on Yelp. We got a fast response and quote from Justo. He is very knowledgeable and explained all our options. We are unfamiliar with fireplaces and all the variety of options that are possible. Justo was very patient and thorough with us, especially whenever I changed my mind about something or had additional questions. Justo was there to answer our questions and further explain the process. Their prices are definitely reasonable. You will definitely get your money's worth. We are very happy with the results of our beautiful fireplace. We highly recommend using SoCal Fireplace Services. Thank you again Justo & Lizette.

Great communication, showed up on time for the appointment. Very professional and knowledgeable…read more Very Reasonable in pricing! Definitely recommend!!

Leland, we certainly understand issues regarding COVID. However, we spent 15-20 minutes in the shop…read morereviewing different options and then proceeded to schedule the appointment We offered multiple contact options and all agreed on a date and time Wasn't a COVID issue that prevented the agreed upon visit

Today is Wednesday I made an appointment with you last week to come to my house between eight and…read morenine no one showed up also nobody answers your phone or returned any calls so my fourth call to you is to cancel my appointment

Absolutely horrible customer service. No follow-through. Overpriced. We finally just decided to…read moreorder our fireplace from a store in Arizona. Drove and picked it up with a trailer. Saved like 5k compared go this place. No one answers the phone. No one there during business hours. Isaac was nice but not responsive. Very unprofessional company. Don't spend your money here!!!

Expensive, and not very responsive to inquiries. I wanted to buy our fireplace and I did a lot of…read moreresearch and had many questions and they just were not that responsive. Any time I called them or any time I stopped them. The sales people were rarely there and the person who works the front desk says that only the sales people can answer questions or deal with sales

We hired all Seasons to inspect and clean our chimney. They were very polite and professional. We…read morehighly recommend them.

Rick and Nathan came out and did a great job cleaning and inspecting my wood burner! Highly…read morerecommend! Thanks fella's!

I had a great experience with On Fire! Our gas-powered fireplace was not working, so I reached out…read moreto them for a visit to see if they could provide a quote. Jason came out and was able to diagnose the issue immediately. He explained what needed to be done and was able to perform the service in the same day. Fireplace looks great and is working as expected. Overall incredible experience and will use them for future maintenance on our fireplace.

Friendly and very helpful in referring me to another company for the repair of a propane firepit.read more

Eric and colleague were here to fix fireplace. They didn't have the right testing instruments…read morebecause Eric said it was too expensive. They didn't even have the tool to remove the clamps on the glass. Lots of talk about what it could be. Eric wanted to order one part to see if that would solve the problem, and if not, then a control module would be ordered. After 45 minutes I knew it was time to cut my losses. Service fee for the 45 minutes was $199. I paid it and dismissed them before any additional fees they charge of $30 for each additional 15 minutes. I even had to tell one of the men to please not sit on the white sofa. Unbelievable. Worst experience I've ever had with service. Save yourself the headache.

OMG - what a nightmare. I called for an estimate to repair of my recently installed Napoleon…read moreLuxuria Series 50" Direct Vent Fireplace due to a known venting problem. The first appointment was a no-show. The second appointment showed up too late for the 45 min appointment but still wanted to charge the absorbent fee of $185 but refused to provide the estimate for repair stating that he is not a licensed contractor. I would not recommend this establishment or any other of its subsidiaries in the Coachella Valley and Orange County areas. I finally had the opportunity to recently meet the owner and less than impressed. He seemed more focused on his revenue than on the quality of services rendered. What a headache and waste of time!