I received email from Dr Simon office to scheduled my appointment. Which I did called last Aug 2025…read moreand they scheduled me for Dec 12 consultation. Comes this day went to Wenkle way turned out the office moved, looked on line for new office at Gonzales . Went there to find out they canceled my appointment because my phone number was incorrect. I do not have a valid phone on there file.

I am literally in tears writing this review. I cannot make up the way I was so badly treated from…read morethis so called " health CARE" provider. Please young ladies beware!!! I was referred to this office by my main physician back in October of 2024. I went through the whole process of being approved, which took months (totally normal). Once April comes around they finally call me to set up an appointment and just like everyone else in America I was working when they called. They left me a voicemail and I called them back everyday for 3 weeks! Yes 3 weeks, I have call logs to prove it, I finally get an answer and schedule an appointment. Once it's time for the procedure I was instructed to get one of their kits . I arrived to their office off of Lombard in Oxnard, ca. The office was closed down and no one was there. They failed to mention to their patients that they were moving locations. Thank god they had the decency to leave a note because I would've been so confused (lack of communication). I go the other office and the girl in there was so rude she literally was treating me like I was a disease. Had a blank stare when I asked questions and just handed me the kits not explaining anything to me! This is all new to me, I am 35 years old I shouldn't even be in this office because I feel I am too young to be having issues. So I am already feeling scared and completely helpless and to come into this office and get treated like a disease is completely un empathetic . These people are supposed to have compassion and empathy. This girl with colored eyes didn't care if I am completely scared or am feeling helpless. On top of all of this I have my 2 year old son with me trying to be friendly with her and she is just giving him dirty looks. So I left upset, not feeling confident at all about the place that has me under their care, and full of unanswered questions. Now it's over a month after the procedure and I have crickets. No follow up appointment, no confirmation that I am cancer free, most importantly, no confirmation that I am going to be okay. So I call today trying to get some answers because obviously the issues I have aren't going away with just a biopsy. It took me 4 calls today to get ahold of someone to the point where I am literally crying my eyes out because all I want are some answers. On the 4th call they finally transferred me to the nurse who works with the actual doctor and she told me that everything is in my portal. That's funny I didn't even know I had a portal. So they send my information to a place where I have to figure out on my own with documents that I can't understand. When I asked her to please explain the results because this is all terminology that I do not understand because this is not my line of work. She said just come back in 10 years. So what I am getting from all of this is, I am not worth anymore money to them so they not only didn't take the time to call me about my results that I have been so desperately waiting for but now I realize that I am worth no more effort to them because of the results. These so called "healthcare" providers who are literally paid to care about people and their state of being couldn't care less. They couldn't even call me to tell me they sent me a prescription. I still till this day don't know what it's for. I pray these people gain some empathy for people who walk through their doors because I was treated less than human. My employer who I have been with for 15+ years pays a pretty penny for my health insurance so this isn't something for free! If these are the people who are in charge of peoples health and well being, god help us all.

Had a procedure done last Monday, 25th. Dr, Walia and the rest of his staff works very efficiently…read more My profound gratitude to all.

I had to visit Dr. Walia five years ago and get my procedure done....Because of the great…read moreexperience I had with Dr. Walia; I insisted to go back to him a couple of months ago (and not another referred doctor). Not only that Dr. Walia was professional, efficient and knowledgeable in his field but also caring for his patient and a good listener to your problem. I visited his Camarillo office and I must say all his staff members that I dealt with were efficient and pleasant. I will definitely remain with Dr. Walia as my Gastroenterologist specialist.

Dr. Shah has an amazing bedside manner, I felt comfortable with him from the moment I met him…read more He explained everything very well and was so personable throughout my visits. I feel very fortunate to have met him and would recommend him highly to everyone. Great physician! Derek

My wife is under the excellent care of Doctor Shah. He makes us feel like a friend. Sorry i can't…read morewrite it any better than Theresa P. wrote.

This is more a review for his office staff, but since he's responsible for their behavior, it has…read moreto be for him as well. I made an appt in Sept for November 3. Today, October 27th, the office calls me and says since my insurance changed, they have to reschedule the appt. Now mind you, I told the scheduler back in Sept that the insurance was going to change. She said it wasn't a problem because he accepts both insurance companies. And actually the insurance didn't change, I had both in place, I was just going to drop one of them. Then today, the very rude and egotistical office Manager Elizabeth, says that there's no way that I can keep the appointment and kept saying that I didnt' tell them the insurance was going to change. But I did, and since she wasn't on the conversation, how the heck would she know??? When I asked why none of the other specialists I have appts with are having this problem, she said "I'm not going to argue with you." and hung up the phone, leaving me without a much needed gastro appt (I suffer from gastropareses from 3 failed hernia surgeries). Is this appropriate Dr Miller?

Such a respectful professional office! Several of my family members continue to attend this office…read more I will always refer this office as they are all so professional, well educated, and always to there research. So grateful to all of them.

The dr I had & all the medical stuff when I got my procedure done were amazing, compassionate and…read morereally nice people My problem along with other peoples reviews I'm seeing is the communication and treatment from this office staff. I want to remind everyone that the medical staff are trained professionals, and the people that work in the office are not trained licensed professionals & totally lack any kind of training that deals with customer service. The online portal is BS too because there is an option where you select "yes" to receive updates and messages about upcoming appointments. I have never ever received not 1 message in my portal regarding appointments ever in my few years here. Please like this post if you're reading this and also agree with this statement! I was completely appalled of the age discrimination I received after I had to go into the office and figure out why my prescription wasn't getting filled. I called five times during business hours, and every time I got voicemail. I don't care how busy you are at the office, I'm busy too! I have to take time off my work to drive down to the office and figure out what's going on because I'm calling five times during business hours and no one's answering the phone to answer my questions. Turns out Vanessa was blaming me for not being responsible for not scheduling a follow up appointment to refill my prescription? "Oh yeah, we called you to let you know" " you haven't been in a year" Not one "sorry this is going on" not one "hey will sort this out will help you out." Vanessa was so defensive and completely unapologetic when I confronted her about putting the blame on me about everything going on. Then, as I'm waiting to schedule another appointment, an old man comes in the office and he gets help first instead of the younger woman that was sitting there before both of us. Vanessa then comes out and talks to this old man in a completely different tone I received, and also help this older gentleman before a younger woman that has been sitting there before both of us got there. The younger women even said, pointing to me " hey we were here first?" So now what I've experienced while I was there in the office is age discrimination at this office. They cater to & have more compassion for elderly older patients way differently than younger patients. This office staff is incompetent and completely unprofessional. I will not tolerate being treated differently or receive a different customer experience because of my age. Also, I just found out they just sent my refill prescription to the wrong pharmacy even though I've been going to Costco for the past year? I wonder what BS excuse reason they have now for that happening? After years of these issues of not getting reminders to schedule appointments (remember it's my fault tho like Vanessa said) Always having issues refilling my prescriptions! every year I get the runaround pharmacy-call insurance insurance-call your doctor. Age discrimination from the office staff. (Technically this can be a lawsuit if I wanted to take that far.) All these reasons are why I actually did find a different G.I. doctors office this week. I don't care how far I have to drive! I will never ever do business with any Insite Digestive Helth center across the country ever again. Think about it, I'm in my 30's. This doctor could have had another 30-50 years of business from me as a customer. Too bad the office is at fault for the doctors losing lifetime customers here at this office If these doctors don't want to continue to lose patients I highly advise they all meet to discuss and review : -invest and improve communication of upcoming appointments or forgotten about appointments/ issues filling prescriptions All we get is a phone call from my phone number that's not the office number. Send a postcard? send me a message in the portal! I thought that's what the portal was for. We're not getting messages about our appointments in the portal. -require anti-discrimination training, including age, discrimination -also investing in customer service training specifically regarding the medical field for your office staff If you're thinking about using this facility, please run as far away from you can. If you're a former patient or a current one with issues from this office please visit the medical board of California website, under the consumers section, and learn about your patient rights and also learn how to file a compliant against this office if you need to!

Location- 4005 Mission Oaks Blvd Unit A, Camarillo, CA…read more I was referred by my primary doctor to get a procedure done at this facility. I have called a total of 3 times waiting for a person to talk to. As I waited approximately 15 minutes on the phone it sends me to voice mail in which I left my name, number and doctor referral. I did this for the 3 calls with the same results. They have not bothered to call me back to this date. I have called and left messages for the past 3 weeks. Calling my primary doctor and telling him this place is garbage...

I looked around a lot before I found Dr. Guan. I had a bad experience with my previous…read moregastroenterologist. Dr.Guan is excellent and extremely knowledgeable about all aspects of his profession. He treats me and now also my wife with kindness and respect. His office is beautiful and his staff is great. We are patients for life. Thank you Dr.Guan for taking such great care of us!

Walking here, it is a nice facility. I heard that since writing the review, the office has moved…read more I wished the receptionists here were more friendly. They looked as if they can be bothered. Additionally, they contradict themselves when you ask them a question and two of them answer, sitting next to each other. They give opposite answers. However, Dr. Jay Guan is 5/5. He's a young, intelligent doctor that has good bedside manners and talks to you in a non-condescending way. He's very good at explaining things and working with you to understand your ailment. Overall, I would go here but the receptionists make it difficult for me to give a 5/5.

Dr Pedraza is the best. He cares about his patients. He's compassionate and highly knowledgeable.read more

I don't think anybody answers the phones or returns calls…read more This is my second attempt at care here. I made an appointment with Dr. Lyche, both for my spouse and myself to get exam and prep for colonoscopies. I intentionally made the appointment with Dr. Lyche. When we got to the room, the PA was the one who met with us. I LOVE a good PA, they are usually attentive and one saved my Mom's life! But this time I wanted to see the doctor. I told the assistant we had intentionally made the appointment with the doctor and was told "oh he's not even in the office and this is the way we always do these exams". What in the bait and switch? I have a GREAT PA in another office, who works with a doctor (Neurosurg) and when I schedule with the doctor, I see the doctor. When I schedule with the PA, I see the PA. But making an appointment with one provider and then having someone else take their place without letting you know in advance is a HUGE red flag. My husband scheduled his colonoscopy but had to cancel due to getting called back to Jury duty. I called a week in advance to let them know. I left messages for surgery scheduling team, for the doctor's assistant and finally at the front desk. NOBODY returned my call. On my 5th call, someone at the front desk finally said "Oh it's in his chart that he cancelled." (they stated the 4th date I called and left a message at the front) Ok. Nice to know. Finally, I am now trying to pay the invoice for the visit mentioned above. No one is answering in the billing department. I've tried about 10 times now. It's 3 p.m. on a Tuesday in the middle of April. This practice is terrible. I can't even imagine having a serious issue and trying to deal with this level of complete indifference. Moving my care elsewhere. Previously, I was a patient here in 2018 when I was having some issues, they performed an endoscopy on me and it took 10 weeks to get the results because no one called me back and when the doctor finally did he said something about his assistant being on vacation and that was the reason for the delay. For 10 weeks?

Dr. Covington was my doctor for over 15 years and retired in December 2022. He was not only my…read moredoctor but a friend. He was never too busy to talk to you and explain things in detail about your problems. He has compassion for all those entrusted in his care. He was my twins doctor and my daughters. Dr. Covjngton will be missed by many of his patients. Dr. KIP LYCHE has many of Dr. Covingtons patients. He is also a warm and caring doctor. Doctor's like Dr. Covington are few and far between. He deserves the best retirement and many years of family outings

Dr. Covington is the best Doctor in town. He is caring, compassionate, thorough, explains…read moreeverything to you in a way you can understand. Answers all questions you may have. Thinks outside the box. Always returns all calls even on a weekend. His Medical Assistant Regina is also very caring and helpful. She has been with Doctor Covington for more than 20+years. Dr. Covington is my favorite Doctor and believe me I see quite a few Doctor's. I love him and respect him. Thank you Doctor Covington and staff for taking such good care of me. You're the best!!

It's almost impossible to reach someone at this office by phone or text and when you're at the…read moreoffice for your appointment, the front office staff are incredibly rude. I've been with this office for over four years and actually have a colonoscopy scheduled (which I'm sure will be incredibly difficult to cancel) but because I can't reach anyone, I'm changing doctors. I'm done.

Lack of follow up. I had to change Drs. Same office. Really nice person. Wish I could say…read moreotherwise.

Very nice people, Dr Perez always goes out of her way to help. Nurses are cheerful and get me in on…read moretime.

Don't use this clinic unless your desperate and have no others doctors to go see in Ventura County…read more My husband is in a wheel chair limit access, had telehealth for 1110am. Pre call was at 1056am while I was in transit to Care Center. No call from Dr by 1110am. At 1111am I called office to see if doctor was calling, staff stated "He will be calling you shortly." 1140am got text from office "We Noticed you missed your appointment, to reschedule." Sent text reply "You did not call us, we are still waiting" Received reply "Apologize attempt was made" Not on our call log. Called back office at 1142am was advised "I took time off work for this telehealth call to go over my husbands labs." The reply I got 'Would we like to reschedule". Absolutely not. No longer wasting out time. 1258pm "We will be escalating concerns with the clinic manager" We will be contacting insurance so not billed for a DR No Show!! Contacting VCMC & Magnolia administrators, such bad service & lack of communication amongst office staff..