First time visiting this medical group and I was so impress with all the staff of friendly…read more professionals. I had no wait time, all greeted me with a smile. The PA Lisa Snegosky was right on with all my symptoms and explained in detail the next procedure, answered all my questions. I had never had such a fast referral. Everyone as in Jacob and Dr Simon, help with preparing me for addition screening. Wow so happy with their service. I highly recommend this facility of Doctors and medical group the anyone in need. L.Rangel/Realtor

I'm updating my review because level of care I have been receiving at the Camarillo office has…read moresince changed. I called the office last week and was treated extremely rudely by Sara, who said she is Dr. Simon's medical assistant. My concerns were dismissed even though I have been leaving messages in the portal for over 2 weeks and I have a medical condition that needs to be treated. It's always a chore to speak to someone at the office and being treated rudely and without compassion is unacceptable. Dr. Simon is very friendly and I believe she is a very skilled doctor but the lack of communication and her staff is making her look very bad. Currently in the process of contacting the corporate office to hopefully get some resolve.

Gastroenterologist. Highly recommend Dr Rohany. Take time with his patients. Good doctor!!read more

Great doctor. Very thorough. Involved with patient concerns Explains what needs to be done and whyread more

Had a procedure done last Monday, 25th. Dr, Walia and the rest of his staff works very efficiently…read more My profound gratitude to all.

I had to visit Dr. Walia five years ago and get my procedure done....Because of the great…read moreexperience I had with Dr. Walia; I insisted to go back to him a couple of months ago (and not another referred doctor). Not only that Dr. Walia was professional, efficient and knowledgeable in his field but also caring for his patient and a good listener to your problem. I visited his Camarillo office and I must say all his staff members that I dealt with were efficient and pleasant. I will definitely remain with Dr. Walia as my Gastroenterologist specialist.

This is more a review for his office staff, but since he's responsible for their behavior, it has…read moreto be for him as well. I made an appt in Sept for November 3. Today, October 27th, the office calls me and says since my insurance changed, they have to reschedule the appt. Now mind you, I told the scheduler back in Sept that the insurance was going to change. She said it wasn't a problem because he accepts both insurance companies. And actually the insurance didn't change, I had both in place, I was just going to drop one of them. Then today, the very rude and egotistical office Manager Elizabeth, says that there's no way that I can keep the appointment and kept saying that I didnt' tell them the insurance was going to change. But I did, and since she wasn't on the conversation, how the heck would she know??? When I asked why none of the other specialists I have appts with are having this problem, she said "I'm not going to argue with you." and hung up the phone, leaving me without a much needed gastro appt (I suffer from gastropareses from 3 failed hernia surgeries). Is this appropriate Dr Miller?

Such a respectful professional office! Several of my family members continue to attend this office…read more I will always refer this office as they are all so professional, well educated, and always to there research. So grateful to all of them.

The dr I had & all the medical stuff when I got my procedure done were amazing, compassionate and…read morereally nice people My problem along with other peoples reviews I'm seeing is the communication and treatment from this office staff. I want to remind everyone that the medical staff are trained professionals, and the people that work in the office are not trained licensed professionals & totally lack any kind of training that deals with customer service. The online portal is BS too because there is an option where you select "yes" to receive updates and messages about upcoming appointments. I have never ever received not 1 message in my portal regarding appointments ever in my few years here. Please like this post if you're reading this and also agree with this statement! I was completely appalled of the age discrimination I received after I had to go into the office and figure out why my prescription wasn't getting filled. I called five times during business hours, and every time I got voicemail. I don't care how busy you are at the office, I'm busy too! I have to take time off my work to drive down to the office and figure out what's going on because I'm calling five times during business hours and no one's answering the phone to answer my questions. Turns out Vanessa was blaming me for not being responsible for not scheduling a follow up appointment to refill my prescription? "Oh yeah, we called you to let you know" " you haven't been in a year" Not one "sorry this is going on" not one "hey will sort this out will help you out." Vanessa was so defensive and completely unapologetic when I confronted her about putting the blame on me about everything going on. Then, as I'm waiting to schedule another appointment, an old man comes in the office and he gets help first instead of the younger woman that was sitting there before both of us. Vanessa then comes out and talks to this old man in a completely different tone I received, and also help this older gentleman before a younger woman that has been sitting there before both of us got there. The younger women even said, pointing to me " hey we were here first?" So now what I've experienced while I was there in the office is age discrimination at this office. They cater to & have more compassion for elderly older patients way differently than younger patients. This office staff is incompetent and completely unprofessional. I will not tolerate being treated differently or receive a different customer experience because of my age. Also, I just found out they just sent my refill prescription to the wrong pharmacy even though I've been going to Costco for the past year? I wonder what BS excuse reason they have now for that happening? After years of these issues of not getting reminders to schedule appointments (remember it's my fault tho like Vanessa said) Always having issues refilling my prescriptions! every year I get the runaround pharmacy-call insurance insurance-call your doctor. Age discrimination from the office staff. (Technically this can be a lawsuit if I wanted to take that far.) All these reasons are why I actually did find a different G.I. doctors office this week. I don't care how far I have to drive! I will never ever do business with any Insite Digestive Helth center across the country ever again. Think about it, I'm in my 30's. This doctor could have had another 30-50 years of business from me as a customer. Too bad the office is at fault for the doctors losing lifetime customers here at this office If these doctors don't want to continue to lose patients I highly advise they all meet to discuss and review : -invest and improve communication of upcoming appointments or forgotten about appointments/ issues filling prescriptions All we get is a phone call from my phone number that's not the office number. Send a postcard? send me a message in the portal! I thought that's what the portal was for. We're not getting messages about our appointments in the portal. -require anti-discrimination training, including age, discrimination -also investing in customer service training specifically regarding the medical field for your office staff If you're thinking about using this facility, please run as far away from you can. If you're a former patient or a current one with issues from this office please visit the medical board of California website, under the consumers section, and learn about your patient rights and also learn how to file a compliant against this office if you need to!

Location- 4005 Mission Oaks Blvd Unit A, Camarillo, CA…read more I was referred by my primary doctor to get a procedure done at this facility. I have called a total of 3 times waiting for a person to talk to. As I waited approximately 15 minutes on the phone it sends me to voice mail in which I left my name, number and doctor referral. I did this for the 3 calls with the same results. They have not bothered to call me back to this date. I have called and left messages for the past 3 weeks. Calling my primary doctor and telling him this place is garbage...

Walking here, it is a nice facility. I heard that since writing the review, the office has moved…read more I wished the receptionists here were more friendly. They looked as if they can be bothered. Additionally, they contradict themselves when you ask them a question and two of them answer, sitting next to each other. They give opposite answers. However, Dr. Jay Guan is 5/5. He's a young, intelligent doctor that has good bedside manners and talks to you in a non-condescending way. He's very good at explaining things and working with you to understand your ailment. Overall, I would go here but the receptionists make it difficult for me to give a 5/5.

I like dr guan. Only been with him about a month. But I seriously dont know if I will continue…read morewith him as his staff is inept! They put me through a month long ordeal with multiple issues. Gave me faulty information and the equipment they lent me for the test was faulty. Both devices!!! It was an awful harrowing , constant, practically daily "job" ( ordeal)!!!! The absolute worst experience I've ever had with a Dr's office ever!!! And I have many decades of dealing with Dr's and their staff!!! Absurd !!!! Outrageous

Very thorough explaining the whole procedure and giving me clear instructions to prepare for my…read morecolonoscopy.

I don't think anybody answers the phones or returns calls…read more This is my second attempt at care here. I made an appointment with Dr. Lyche, both for my spouse and myself to get exam and prep for colonoscopies. I intentionally made the appointment with Dr. Lyche. When we got to the room, the PA was the one who met with us. I LOVE a good PA, they are usually attentive and one saved my Mom's life! But this time I wanted to see the doctor. I told the assistant we had intentionally made the appointment with the doctor and was told "oh he's not even in the office and this is the way we always do these exams". What in the bait and switch? I have a GREAT PA in another office, who works with a doctor (Neurosurg) and when I schedule with the doctor, I see the doctor. When I schedule with the PA, I see the PA. But making an appointment with one provider and then having someone else take their place without letting you know in advance is a HUGE red flag. My husband scheduled his colonoscopy but had to cancel due to getting called back to Jury duty. I called a week in advance to let them know. I left messages for surgery scheduling team, for the doctor's assistant and finally at the front desk. NOBODY returned my call. On my 5th call, someone at the front desk finally said "Oh it's in his chart that he cancelled." (they stated the 4th date I called and left a message at the front) Ok. Nice to know. Finally, I am now trying to pay the invoice for the visit mentioned above. No one is answering in the billing department. I've tried about 10 times now. It's 3 p.m. on a Tuesday in the middle of April. This practice is terrible. I can't even imagine having a serious issue and trying to deal with this level of complete indifference. Moving my care elsewhere. Previously, I was a patient here in 2018 when I was having some issues, they performed an endoscopy on me and it took 10 weeks to get the results because no one called me back and when the doctor finally did he said something about his assistant being on vacation and that was the reason for the delay. For 10 weeks?

Dr. Covington was my doctor for over 15 years and retired in December 2022. He was not only my…read moredoctor but a friend. He was never too busy to talk to you and explain things in detail about your problems. He has compassion for all those entrusted in his care. He was my twins doctor and my daughters. Dr. Covjngton will be missed by many of his patients. Dr. KIP LYCHE has many of Dr. Covingtons patients. He is also a warm and caring doctor. Doctor's like Dr. Covington are few and far between. He deserves the best retirement and many years of family outings

Dr. Covington is the best Doctor in town. He is caring, compassionate, thorough, explains…read moreeverything to you in a way you can understand. Answers all questions you may have. Thinks outside the box. Always returns all calls even on a weekend. His Medical Assistant Regina is also very caring and helpful. She has been with Doctor Covington for more than 20+years. Dr. Covington is my favorite Doctor and believe me I see quite a few Doctor's. I love him and respect him. Thank you Doctor Covington and staff for taking such good care of me. You're the best!!

It's almost impossible to reach someone at this office by phone or text and when you're at the…read moreoffice for your appointment, the front office staff are incredibly rude. I've been with this office for over four years and actually have a colonoscopy scheduled (which I'm sure will be incredibly difficult to cancel) but because I can't reach anyone, I'm changing doctors. I'm done.

Lack of follow up. I had to change Drs. Same office. Really nice person. Wish I could say…read moreotherwise.

Very nice people, Dr Perez always goes out of her way to help. Nurses are cheerful and get me in on…read moretime.

This place is the worst. Read all the one star reviews. They are all true. I came at 8AM when…read morethere was literally nobody there and waited an hour because doctors don't come in until 9. If I made an appointment there and came in an hour after my appointment, they would have refused to see me.