Thank you, Jim, for making my policy transfer easy and seamles. I appreciate all your…read moreprofessionalism over the last 18 months. You have been nothing short of exception!

This is a nice local agency. it is not too big that you feel like a number. It provides great…read morefull service. Jim is very knowledgable and profesional. He help me in selecting the right coverage for my condo.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!

Richard Serino, Revere, MA I have been a customer of Matt…read moreCooper Insurance for over 50 years. Matt was the best agent a customer could have. Whenever I had a problem, he would do his best to solve it and he usually did. Since his passing, his son Barry has taken over the agency. Barry, like his father, worked his best to help me with any problems. I recommend anybody that wants an great insurance company, with great agents, there is no better than Matthew Cooper Insurance.

I can say my experience started with checking out another well-reviewed insurance agency out of…read moreFresh Pond but felt the service was a little impersonal. First the owner sent me one agent that made first contact with me by asking me to review an auto and renters policies despite originally stating I was seeking only renters at the time. No policies were attached to the email and after I asked a few days later if they were actually mailed instead I heard nothing for several weeks until I reached out to their main email again. The owner then sent me another agent that also set up an auto and renters policy combo but this time actually attached it. Then the first agent came back out of nowhere with her own policies. Good grief. I told that story to tell this one, Alexis at Click Insurance is an all-star MVP and I'm wicked happy I went with my gut after seeing the other reviews. I knew there was potential bit of savings to be had by bundling auto and renters and after speaking with Alexis for no more than five minutes I knew she was going to find me the very best coverage for me. Floored by the thoroughness and transparency. Multiple comps were run and I ended up with a new insurance company once she showed me how I could get better auto coverage all around, plus renters, for less than what I was currently paying for just my auto policy! Can't beat that! She answered all my questions and took care of everything. Making it even easier, all I had to do was digitally sign some documents by email and, voila, done!

Their service was great when I first signed up. However, the next year, when I have questions about…read morerenewal my policy, I emailed the agent who helped me to sign up several times and never heard back from her. I then call their office line - it always goes to the voice mail and I am still having a hard time to talk to a real person who can actually help me with a simple question. Very poor service. I need to find another insurance agency next year.

Dependable, smart and honest. Highly recommend them. They helped me so much getting through an…read moreaccident. Reassurance from them was great knowledge. I highly recommend Tanya.

I have brought all of my insurance policies to this agency. They are prompt and…read moreknowledgeable--always there when needed. They do not provide only auto insurance but business insurance as well.

My family has used this agency ever since before I was old enough to be a licensed driver...he has…read morebeen my agent for decades, and now I am old enough to register my own teenage driver here. Bob always goes above and beyond answering questions and even passing on helpful life advice. Couldn't recommend this agency enough!

Unfortunately this agent was very arrogant and unpolite. He mentioned to us a new insurance will be…read morevery expensive. In that case we considered getting an other opinion, so Bettinson refused to give us an offer. I consider this not trustworthy and a poor customer service.

I came to this area from a small community in Vermont. I had to find an insurance company to cover…read morebusiness insurance, car and rental. I walked into Paul T. Murphy Insurance and they immediately attended to me. I asked many questions and by the time I left, I knew I would chose them to do business with. They have been very accommodating and always contact right away when reaching out t communicate by email or leaving a message. I recently had a issue with my past Workmans Comp insurance and they had me covered and took so much stress of in just one afternoon. I highly recommend this agency. You will not have the same authentic business relations as you will with Paul T. Murphy.

I have had nothing but great experiences with Paul T Murphy insurance. My husband and I have used…read morethis agency for about three years. We have worked with Thomas who is super attentive; more than happy to explain all aspects of coverage and ensures we have the best deal available. Our current policies are through Preferred Mutual but we feel confident that annually the agency makes sure we are getting the best bang for our buck & doing the leg work for us! Highly recommend.