This store is participating in fraudulent activities. Unfortunately, there is incompetent staff working there that wont take responsibility for making a mistake and owners who refuse to make it right. I have been going to that store for about 5 years now. After leaving a comment here, I will be contacting the Better Business Bureau as well. Just to give a quick background- I came in to the store with my own empty bottle of Initio Absolute Aphrodisiac to show the staff what I am looking to purchase. The young man who helped me wasn't sure what box and allowed me to smell the fragrance which is not usual for this store. I confirmed the scent from the two he had me smell from the same brand and walked to the register to pay and left. After bringing my empty bottle and even confirming the scent, the young man still gave me the wrong fragrance. I only noticed 10 minutes later when I went to go put it on and the smell wasn't right. It was the wrong fragrance and I went right back. I informed the young man that I received the wrong fragrance and he proceeded to tell me that since I already opened the box, there's nothing he could do about it. After some back and forth and coming back the next day, I finally received what I asked for in the first place on the notion that I can no longer return to the store again. A loyal customer of about 5 years and I've recommend them countless times. Shame.
Then putting fake reviews up on their Google review section, funny. All you have to do is check the timeline.
Here is a pic of my bottle that I brought into the store for reference. The "beat up bottle".
As well as a pic of the new bottle to show an easy comparison for an employee of a fragrance store could make.
Also, to reference the comment of how I became belligerent and upset. I felt mislead and taken advantage of! I was also standing up for myself from a mistake on the stores behalf. Is it good business to make a mistake, argue against the mistake, try to send me off with a sample bottle (well actually sold me a sample bottle b/c I didn't get any money back) which I brought back to finally receive what I came for originally? Nope.
Stay away. Not trustworthy. read more