If you are considering trusting Miami Hand Center with your needs here are a few things to consider. My experience was unsatisfactory from start to finish. 1. The surgeon instructed me that the surgery for my son's broken hand would take 10 minutes. Then the coordinator called me to schedule and collect money. My insurance policy requires me to pay 20% (which is acceptable). The issue is, 20% would be $4,000 which is the same as the entire self pay amount. When I asked how much self pay is for the entire procedure it was almost the same exact cost. That means they were billing my insurance company over $20,000 but still demanding I pay the $4,000 up front. I decided to do self pay. Due to the amount I would pay being the same and avoiding them from collecting unreasonable funds from an insurance carrier. This procedure took 10 minutes. I understand they are entitled to charge what they charge, but ethically I can't support them and they should be called out. We suffer with Insurnace policies because they are over charging for medical procedures. 2. When we arrived on time to surgery on a school day during school hours, they made us wait 4-5 HOURS in the waiting room. Unacceptable. 3. When we arrived for post op follow up, the wait room was jam packed and the lady at the front desk said the doctor was not at the building yet. They forced us to wait 3 hours for a follow up. The lady said the doctor was "stuck in traffic". Again, demanding too much money, penalizing you if you are late to an appointment, but have no problem making their paying customers wait for hours. No apology whatsoever. The doctor finally called us in, talked to me for 40 seconds and left. Charged me $150. 4. They made it impossible to schedule the final follow up after my son's pin was removed. The lady said that the doctor only sees post op on Monday. Which was a lie because we saw the doctor on a Thursday for the original same post op or follow up. My son had his final procedure and they still have yet to call me back as they promised to schedule appointment. My son has no rehab scheduled. read more

Miami Hand Center - Broken hand surgery. - Orthopedists Near Me - Miami, Florida

Overall my experience wasn't horrible. I had a cyst on my finger that had to be removed and they got the job done. But they are in desperate need of customer service professional development! Wow! During my surgery the doctor spent the entire time complaining about interns and other stuff...this did not put me at ease. Then when he was sewing me up he called one of his assistants to finish. I think he saw the look of panic on my face and sewed me up himself. When I came in for a follow up I had to wait over 2 hours. Not sure if I would come back here, the experience left much to be desired! read more

Amazing therapists Jorge, Sandra, and Elizabeth who treated my wrist and hand after surgery and got it looking and working almost to 100 percent within 6 weeks! They are friendly and give you great advice on exercises to do when at home. Highly recommend! read more

Dr. Khouri is a great hand surgeon. Supposedly the best in Miami. I have had pain in my left hand for years and did physical therapy in 2019. Now I have pain in my right hand with pins and needles/tingling at night that wakes me up. Came to the Miami Hand Center to check it out. Dr. Khouri confirmed that I had carpal tunnel in both hands. He told me that I could do the surgery on the hand of my choice the following week at the surgery center on Key Biscayne. The day before the surgery, they called to postpone the surgery because their air conditioner wasn't working so I had the surgery the following Tuesday. I was super nervous but everything went well. They put a curtain between you and the doctor so you can't see what's going on while the doctor is cutting you. I got to go home immediately after. My hand was well wrapped for a week. Went back to the Miami Hand Center to remove the bandage the following Wednesday. My hand was shriveled and weak. Dr. Khouri said that I needed physical therapy, which they offer on site but it's far from my house and the hours aren't convenient. Be prepared to wait 1.5 to 2 hours to be seen. Minus one star! Don't arrive early (like me) because you'll have to wait even longer. read more

AVOID AT ALL COSTS. This place is a joke. Run like a factory. Made me wait 2 hours to be seen, forced me to take redundant x-rays and then failed to give me the medication they mentioned in the appointment. They don't know what they are doing at all read more

Make sure you have plenty of time to wait and wait and wait To be seen Waiting 1.5 hrs past appointment time read more

My son broke 2 fingers his freshman year of high school in a wrestling tournament. Thanks to Dr Khouri he was back and in great shape to play football and wrestle. Would recommend him and I have to many others. There may be long wait times but sometimes you have to wait for the best! read more

Third time visiting facility and this time it's for my post op visit. Dr. Cortes was extremely helpful and he explained everything that was wrong with my hand. The Dr. was patient and polite. The only downfall was the long wait time I'd experience, other than that, staff was helpful and attentive. read more

This place completely scared me off and made me get a second opinion for hand surgery on a broken wrist. They left me with way more pain than I had before going in almmost like if they didnt care. I had a splint on a broken wrist which was placed by jackson hospital and this place removed the splint to take x-rays and replaced it with a loose flimsy splint that did nothing and had me hurting way worse than when I left the emergency room at jackson! This place looked at my x-rays for 10 seconds and concluded that I needed surgery and tried to charge me a copay of $1500 which my insurance said was an error and that there was $0 Copay. This office then told me that they did make a mistake and the copay is $0. I said the heck with this place and I went and got a second opinion and ultimately a successful surgery at University of Miami hand surgeons with a really good surgeon. Thank god for that. read more

The staff was very helpful and super nice. The doctor made me feel very comfortable and calmed my anxiety about surgery. The medical assistant was in the room with the doctor and was extremely kind, disregarding how much pain i was in. The office manager spoke to me one on one and she was one of the nicest people I've met. Overall loved the place and the environment. Everyone was extremely awesome. Would recommend to anyone with any hand issues. read more

Good afternoon, I was sent by Dr Cortes, to get a CT SCAN 09/20/2021. I finally was able to get an appointment at De La Pedraja Radiology. Since 10/06/2021 they had faxed my results. Per whomever answers your phones no faxes have ever been sent. I have been calling and dealing with Briana and Kamila, I finally called again today and spoke with another young lady who did not provide her name just said I am not Briana and she is not available. After 4 calls since this morning. I now get a response of (I am nor Briana) receptionist (Kayla) is her name by the way .That they will now also need a CD. Well, this is very inconvenience for me. To say the least it was never mentioned to me. I asked for the Office Manager (Marlene). She is not available after 10 minutes on hold, she will not be back for the day. Kayla proceeds to say that no one else is in charge. Of course I know better than this?? At 21 minutes for a conversation that I need to speak with someone else than her (Manager). She stated that (Mabel) is out to lunch. Now acknowledging someone else is in charge. I am pretty upset to say the least. How can a patient communicate to the Doctor or anyone else for that matter this is a bit disconcerting? read more

It takes a good doctor to repair a hand, but it takes a great doctor to repair a hand and still calm a scared patient's nerves. I was introduced to the Miami Hand Center when Yamel showed up at my bedside in Mercy Hospital to look at my injury. I had slipped in my kitchen and fallen on a glass. I didn't know it yet, but my injury was extremely severe. They call it spaghetti hand, where 4 tendons were severed along with the main nerve and artery. At the time, all I knew was that I had lost a lot of blood and was stuck in the hospital because of it. With an acute fear of the sight of blood or injuries, I was immediately light-headed when Yamel came into my room. I was TERRIFIED. He was very kind and gentle and reassured me that everything would be ok. I had no idea how severe my injury really was because he kept calm and calmed me. I will always thank him for that. When I was finally released from the hospital, I had to go to the Miami Hand Center in Coral Gables to see what can be done to repair my hand. It made me feel more calm because I saw Yamel was there again and it was nice to have a familiar face, but I was TERRIFIED again because at this point I had learned that my hand was really messed up. Dr. Khouri was able to diagnose my condition with just a glance at my hand. 4 severed tendons, the artery and nerve. Ack. Surgery was scheduled for the very next day. Dr. Khouri has a great bedside manner and sense of humor, so despite my fears, I handled it well. Fast forward to post-surgery and I met Jorge in the physical therapy department. Despite having called him every derogatory name in the book and in 3 languages during our physical therapy sessions, I credit Jorge with basically everything I can do today including typing, opening doors with my injured hand, buttoning my pants, tying my shoes, changing my baby's pamper. Everything. I credit Dr. Khouri also, but I never called him names the way I did to Jorge during Physical Therapy. Most people don't realize how your life changes if you have a non-functional hand. If you have hand problems, even if they aren't as dramatic as mine, go to the Miami Hand Center. I'm fully functional again after one of the most severe hand injuries possible because of these people. Yamel, Dr. Khouri & Jorge THANK YOU read more

All of the staff was great. I was so nervous going in and everyone that passed by my room expressed how easy and fast my surgery would be to help calm me down. I feel so blessed surgery went well and I was so well taken care of. Thanks! read more

Dr Calva has hands the "hands down best bedside manner" I've ever experienced. He is compassionate and caring. I had an infected middle finger and had to have a minor surgery. I was really scared but he did a great job. read more

Dr. Cortes seem knowledgable enough but the office is terribly managed and you will clearly wait at least 2.5 to 3 hours to be seen. The office staff clearly does not care. Is not well trained and has no respect for patient's time. They overload the apt's and just let you burn your day at your expense to make more money. One assistant had no clue about anything in terms of office protocol, appointments etc. Apparently, if you believe what you read on this and other websites, I am not the only one with this experience. I arrived, by the way, exactly on time for my apt. When I asked why I was not called in advance to inform me the doctor was running 2 hours behind they just looked at my blankly as if the concept never entered their minds. This was not a day when the doctor has surgery simply an average clinic day at their practice. Another patient confirmed he has the same experience every time he goes there. 2 to 3 hour wait time. The general bad attitude of the office staff just adds to the overall negative experience which is too bad because Dr. Cortes took his time to explain what might be going on with me but was way too eager to perform surgery or offer up a procedure that would bring money to the practice rather than attempt less invasive steps first. These days, with mobile phones, texting software and many kinds of office support appointment management systems there is no need for mismanagement of office appointment schedules and time to the extent that Miami Hand Center mismanages the office and patient's appointments. read more

I read the reviews about the office and hopefully his review meant something to the staff. My experience has been nothing short of reassuring, professional, polite and understanding. I waited no time to be seen and I was treated wonderfully. Dr. Cortes explained everything that was wrong with my hands and offered solutions. His assistant Steven was nothing short of patient and understanding. The front desk was equally polite, patient and understanding. I had so much pain in my hands when I first showed up that she assisted me in completing my paperwork. Thank you to the Miami Hand Center, all employees, for a positive experience. read more

Where to start... the only reason I gave this place 3 stars is because Dr Khouri is amazing, knowledge and very nice. Unfortunately, I can't say the same about the service and some staff. If you don't have a full day to spare, do NOT go there. I've been there three times already and on a good day my wait was an hour and a half. Aside from the wait some of the staff are rude and very unorganized. The front desk is a mess. They gave me a 5:40 pm appointment and confused it for a 6:40 pm. On top of that, they were running an hour behind and when it was finally my turn at 7:40 they told me the doctor was leaving and couldn't see me. I didn't get home until 9:30 pm... UNBELIEVABLE! Thankfully, the doctor stuck around and made his way to my exam room. Now to my third visit, I had to get my cast readjusted... I got here at 1:45pm for a 2:10 appoint. It is now 3:45 pm and I'm sitting here staring at the roof. Mind you.... I don't even need to see the doctor!!! Again if you don't have a full day to waste do not come here. read more

Miami Hand Center - Orthopedists Near Me - Miami, Florida

If you have a hand injury, don't waste your time with urgent care. Make an appointment with Miami Hand Center straight away. Everyone in the facility, from the Physician's assistants to the x-ray technician, nurses, clinical scheduler and other support staff were helpful and professional in their demeanor. Awesome experience. The doctor's office facility was beautiful, spotless and well maintained. The staff use the latest and greatest medical technology so that they are efficient. read more

It's funny because I always assumed only weirdo's review doctor's offices. Like those people who review Publix....its Publix people not much to tell. Yet here I am proudly reviewing the Miami Hand Center. A little background: I broke both my ulna & radius on freak 4th of July boating accident. My ER doctor paged Dr. Daniel Alfonso to the hospital, he came in and saw me that night and scheduled me for surgery the next day. Fast forward 3 weeks and here I am publicly divulging my crush on Dr. Alfonso. Lol but in all seriousness he was awesome. Very attentive and understanding, I have minimal scaring from the procedure and upstairs is where I do my weekly therapy sessions. Not only super convenient, I'm a cripple the less driving the better, but the therapist there are also great. I would highly recommend the Miami Hand Center to anyone that breaks an arm, wrist or hand! :) read more

Had a 6:30 appointment and when I arrived there where 15 people ahead of me. The nurse advised me that I would not be seen until around 9pm. The waiting room was packed, no place to sit. I left with my broken finger to see a doctor that has more respect for patients....stay away!!! read more

Dr. Khouri and his staff are an impressive group. There are a lot of workers comp claims they service which creates long wait times and a very busy waiting room. But beyond that, every visit I've had to this office has been a pleasant experience. I believe I am receiving the best care for my recent injury which is not what I expected initially when I arrived at the office for the first time to see 20 people in the waiting room. Many of us will wait to sit down at our favorite restaurant even with a reservation. The way I now see, sure I may have to wait to be seen but I'm receiving the best care I can imagine. Worth the wait. I am now receiving physical therapy here and that staff is just as kind and professional. read more

Review is solely based on wait time. I understand that appointment times might crawl over to someone else's appt. This place takes it to another level. A 3:30 appointment time and I didn't leave the office until close to 7:30. I feel bad for those with 6:30 appointments. The specialist didn't arrive until 6 and the staff didn't notify anyone ! And by the looks of the waiting room the doctors severely overbooked everyone for today. Not enough chairs or space for people. I understand why half the patients left. Do yourself a big favor and do not bother making an appointment for this center. They need to respect your time. Inexcusable. read more

First time patient and I can say my experience was great. Dr. Khouri and his staff where all very nice and professional. We definitely referral my friends to Dr. Khouri. read more

Referred via Work Comp for CMC Arthroplasty of my thumb. Waited over 4 hrs on my first visit. Every follow up appointment I waited a min of 2 hrs plus. Surgery went well but now have a permanent disability of that thumb. read more

I was hooping it up with the Bros and I went for the steal and got all ball but I heard a snapping of my left index finger. Rather than go to Emergency or my doctors, I made an appointment at Miami Hand Center in Coral Gables. After a hours of ice, I found myself in their waiting room. There were a room full of people with hand injuries. I've never seen so many people in casts in one place. When it was my turn, the X-Ray Technician took several shots of my finger (commented on its nice color) and by the time I returned to the patient room, my X-Rays were displayed on the flat screen for Dr. Roberto Miki, M.D. I was worried about wearing a cast, but luckily I only tore one of the three ligaments. He wrote me a prescription for a splint and I went upstairs to their Therapy Center. Their Physical Therapist created a custom plastic splint for my finger and the only decision was the color of the velcro. I heard that two of the biggest causes of finger injuries is basketball and flag football. I am relieved that I will still be able to use my index finger during the recovery period. Although I may not be able to hoop, I will be able to use my keyboard. There is a large private parking lot in back. If you have a hand injury, the Miami Hand Center in Coral Gables is the place in the 305. read more

I aspire to become a dentist and prior to going to dental school I went to Dr. Khouri to speak to him about my tendinitis. He told me I might not have dentist hands. What type of doctor says that to his patients. Afterwards I went to another doctor and he gave me helpful tips and encouraging words to keep on pursing my dreams. He also told me he knows a bunch of dentists and doctors who have tendinitis. Dr. Khouri is a horrible doctor!! He definitely doesn't care about his patients and is so unprofessional. He does not think before he speaks to his patients. He will say things that can hurt your feelings. He is not the type of doctor that encourages you to keep on fighting and he doesn't even give tips on how to help with your condition. He deserves zero stars. read more

Very helpful! Waiting time was pretty long. But overall assistance was very preoccupied and made us feel well. Thank you doctors!

I am pretty pleased with my visit here, and am happy to have found a place in Miami that specializes in "hands". The office has an onsite xray tech with equipment - and they seem computerized so they can get their images pretty instantly. While I had to wait FORTY MINUTES for each appointment with the doctor, there was no wait for the xrays. My doctor had no problem ordering the MRI we needed, and it was great that he ordered it because we found things that were not detected on the xrays. Unfortunately I needed a brace for my thumb and they only carry a one-size-fits-no-one. The "brace" was way to big and I could move my thumb all around in it - which defeated the purpose of wearing a brace in the 1st place. One of the only other cons is that the treatment room walls are extremely scuffed and dirty - which was distracting from the doctor's expert care. I always wonder if someone can't take care of their surroundings, how will they take care of me? While the doctor and xray tech were very very nice, the office staff could have been nicer. The outside reception area is extremely isolated, and they have a note asking patients to "not tap" on their window while you sit in a different room. I sat there for over half an hour each time wondering if they have forgotten about you, or if they even know that you are waiting there at all. They do have a fantastic television with ample comfortable seating to make their extensive wait times more pleasant. The parking was a little confusing as well. The Miami Hand Center is on a busy street where the cars travel fast and it is hard/scary to cross the road. They have a really weird/narrow drive through their building for their parking lot (you'd have to see it to understand), and of course their parking lot was full. There is a pass in their parking lot where I thought my vehicle would be struck on one side or the other - thankfully it was not, and I was advised to go to the park across the street instead. I did and there was ample parking - and I would simply park in the park across the street instead of try for their parking lot again. All in all - I would definitely recommend the Miami Hand Center for anyone who needs specialized care for their hands. It might not be a 1st rate service experience, but for this area, it just might be the absolute best Miami has to offer! read more

Don't let the bad parking and sketchy location fool you. This is an organized, clean, well run medical practice with professional, friendly staff who seem to genuinely care about the patients. Unlike most offices in Miami, I've never had to wait more than 10-15 minutes to be seen. After many attempts and alternative treatments, I had to have had surgery. Dr. Miki performed surgery and I am very pleased. He has excellent bedside manner, is conservative in his treatment plan, and is available to answer all questions and concerns in detail before and after treatment. I hope you never need surgery, but if you do, this is definitely a practice to consider. read more

Great people working there, friendly environment. #pain on my therapy. But when your there all the crazy stories are Being shared while your enjoying the pain from your therapy. read more

This office has the worst management and business organization I have ever witnessed. If you make an appointment, prepare yourself to wait 4 hours (I'm not exaggerating at all)! My boyfriend went in at 9am for a dog bite and he was not called in until 1pm! The worse part is the doctor only saw him for a 10 minute consultation! My dad just had hand surgery for a tendinitis in his finger and he went in at 3:30pm for his follow up and was not called in until 6:30pm, again for a 10 minute consultation. Horrible! I will NEVER go back here again! read more

After waiting 2 weeks for an appointment with Dr. Khouri, I was told upon arrival the wait would be well over an hour for him to see me. The waiting room was very overcrowded and untidy,the office personnel uncommunicative, and the atmosphere felt mismanaged and unprofessional. After receiving no answer when I asked why they overbooked patients, I abruptly left. I would not recommend this clinic to anyone. read more

My 14 year old son broke his thumb 3 weeks ago playing football and a friend of ours referred Dr. Alfonso from the Miami Hand Center to us. We are so impressed with the care we have received at each visit from the x-ray technicians to Dr. Alfonso. Dr. Alfonso is patient, thorough in his explanations and allows us to ask as many questions as we have at each visit. He is never in a hurry to get us out of his office. Our wait time is always very short. I would recommend Dr. Alfonso and the Miami Hand Center to anyone with a hand injury. read more

I fractured my finger in a boating accident but didn't realize how bad it was. After a few days of not getting better I came here. I was hesitant since I read a few complaints about the wait time. I still went since I read about Dr Khouri's skills. I'm so glad I did. Yes, I had to wait 2 hours, but it's my finger we are talking about! I need it to work! If I'm willing to wait 2 hours to get on a ride at Disney World you better believe I'll wait two hours to get the best hand surgeon. read more

I want to start by saying that I have NEVER come across a more disturbing employee than the surgery coordinator, Cristina Puentes. To begin, scheduling my appointment for surgery has been quite complicated due to available dates/ times and coordination between the office on 37 Avenue and the surgery office located in Key Biscayne. I have been trying to reach Cristina for a couple of days now with no success. Today I finally got her to return my call only to receive offensive behavior. It's sad that one individual can ruin such a nice office with other professional individuals that really do love their job. I have been assisted by the doctors and assistants without a problem BUT the surgery coordinator is unprofessional, vulgar and has the worst customer service skills I've ever experienced. Hopefully this message is considered and can serve as a fair warning to those that will need to deal with her since she is the only coordinator there. read more

This might be a great company but if I had a doctor waiting in my office to see me for 3 hours 45 min he would have left. We have been waiting for 3 hours 45 min to get a cast off. It appears that they set group appointments. Just inexcusable service. There are plenty more Doctors that are just as good they have respect for my time. I am greatly disappointed in this place. read more

This location runs several dr.s office out of the same location. Although some of the Drs are good the other are really really really bad. So if you go to see a good one, and then have a problem and have to follow up with someone else be prepared to wait hours, get terrible medical care and not even have a seat to sit in while you wait for hours. In our case the cast was so poorly put on it wiggled off 12 hours latter!! ( cast was put on by a Dr! Not a tech) read more

First of all they place is in a ridiculous cheap looking.you will be lucky to find a place to even sit. Staff is very rude. This place is always over booked.. Doctor Alfonso is like a robot .. Will not answer your questions .. Shows lot of attitude and doesnot explain the problem or procedure .. Will never go back again read more

Review based on office staff. Doctors moved to new location and failed to notify me of the change. Drove almost an hour to my original appointment only to find out that they had moved. I called the new office and was told to come in that the doctor would see me right away. After arriving to the new office, I was not called to fill out paperwork or to be seen for a very long time. Too long. I tried to speak to office staff but was told I'd be called soon. Continued to wait. Very unprofessional office staff. read more

the attention of the surgery staff and the actual doctors was remarkable but it has been the worst experience i have ever had in a doctor's office with the office staff. natalie and cristina were unprofessional and not helpful at all. it was not until i was able to speak with an office manager that i was able to get my issue resolved after a week and a half of calling both natalie and cristina, the office manager rosy, was able to resolve my issue within 2 hours! i am grateful to her for that. after i had my stitches removed i went to get a splint for my hand and was told to wait. i was then told i had to wait an hour for them to go and come back from lunch. i had to wait with a raw wound to my thumb after stitches were just removed while in pain with my hand in the air for an hour because the staff had absolutely no urgency for their patients. horrible experience!!! read more