I had the oddest experience when I popped into MiaJon Salon today (11/22). I was having coffee next door and rather than drive to Medford to regular place, I was short on time and needed my roots colored... yes, I have them colored grey. Not really.
I asked the very nice young man receptionist if someone could color my roots 'right now', I didn't have a lot of time. He said he'd ask, and slipped away, came back and said, "yes! We can!"
Great. Someone took me back, put me in a chair with a smock...and I waited for 15, maybe 20 mins before I was acknowledged by the owner who was going to color my hair. Ok, finally.
She colored my hair, and after the timer went off the original girl who seated me then took me to wash my hair. Afterwards, she said, "you asked for your color when you came in, do you also want a blow out?" Ugh, more and more salons are charging to dry your hair after coloring it... what a joke. I told her, "no, I'm in a hurry and don't want to pay extra, so if you could let me use a blow dryer, I'll dry my bangs and then I have to run. She said," oh, I'll help you with that. She asked if I wanted product and then dried my bangs...fine, that was about 3 minutes. Then I thought to myself, "self, you always like a good blow out, just go for it". So I asked the blond helper girl who seated me, shampooed me and dried my bangs..."well, you know, maybe a blowout would be nice, how much do you charge?" She responded, "$35".
Are you crazy? $35 for a 15 min blow dry? After spending 60 on my grey roots? I told her, "oh, no thank you, that's too much for me, I'll be on my way." I gave her my credit card and went to get my things. At the check out my bill was for $95... I asked to see the ticket, $60 for single process color and $35 for a blow out. I said, "oh gee, this is a mistake, I didn't get the blow dry, but she did spend 4 mins on my bangs, so can I leave a nice tip on my credit card?" He slipped away a few seconds, came back and he said, "Well, even though your ticket says $60, it's actually $68 because she had to use extra color (on roots? Really?) and then $28 for the (4 min blow dry, and my hair was still sopping wet), so your total is still $95".
I asked for root touch up, agreed to 60, had warm air blown on my head for maybe 3, no longer than 4 minutes... $95. I told the receptionist to please let them know I was not leaving a tip because they were charging me for something I didn't really get and left, not wanting to make a fuss because there were customers standing around.
How is my color? It's "ok"... and they overcharged me $35...great day! read more