Finding skilled craftsmen who enjoy their work and take pride in it has become a rare treat, and I can't recommend these guys enough! When all was said and done: The only sign left behind was the new, perfectly fit, shower door.
I spent a lot of time ogling photos of the detailed work on Facebook and their webpage. Unfortunately, I am not one of those clients. No fancy angles for me, just a straight slider.
You wouldn't have known that I'm not a "million dollar client" from the way I was treated. They were patient with my timeline (life happens). They're a small business and are keeping busy. If they can't answer the phone right when you call, leave a message, text or send an email. They're quick to respond and WORTH IT. Their web store is very well designed and I was able to give Robin and Robert a general idea of my layout, what I wanted, and the budget I had to work with.
I owe Robin a BIG 'thank you' for having the integrity and intestinal fortitude to warn someone who was only a potential client that she was about to make a huge mistake!
My initial idea was to put two 14" benches on either side...because I thought that's 'just how things are done these days'. Everyone else (plumbers, general contractor, and tile guys) said nothing. Mia Shower doors would have had a bigger ticket install if they had also kept silent while I had those benches installed. Robin took one look at my specs., stuck her neck out and told me: "get a friend, two 5gallon buckets, and go into that space with them".
She was absolutely right. It would have been terrible!
If you've not done a shower enclosure installation before, whoever you're working with should be adamant about taking measurements themselves, and only after all the tile work is finished. Mia does this. I thought "that's nice, they're obsessive about attention to detail". It wasn't just that. Not all walls are perfectly plumb from top to bottom (especially after tile work). They showed up to take detailed measurements with a 4' long level and digital angle finder to make sure everything fit perfectly.
On installation day they were careful to lay out floor and ground coverings everywhere they were working and minimize back & forth traffic. Throughout the whole process they were pleasant to deal with and very conscientious!
After dealing with gouging contractors who inflate prices and resent inquiry, tile guys that think cutting a straight line is 'premium work' and all the other assorted headaches I was just about ready to burn my house down and call it a day. Working with Robert & Robin was a much needed breath of fresh air. read more