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Mi Secreto Spa

4.0 (1 review)

By appointment only

Mi Secreto Spa Photos

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Cassandra Cassou - Copy of contract

Cassandra Cassou

1.0(1 review)
13.0 kmSupermanzana 2

I booked with this company about a month prior to my wedding date they agreed and provided me with…read morea contract. I paid upfront for the service (full amount) through paypal which is what saved me. Anywho, the date of my wedding comes, on the contract it stated they will arrive at 10am-5pm. My ceremony started at 5pm, this was a reserved time for me and my mom. I had informed them the earliest I could check in was 1130am at my condo. No reply or anything. They emailed pretty fast that morning stating they were there I explained my situation and told them I was on my way, event was in Islas Mujeres, I was in Cancun. I arrived late at 12pm I do recognize that mistake on my end. However, the lady kept saying how she had other clients to work on. Which doesn't make sense since I already paid upfront for the service from 10am-5pm. I arrive to the condo and I'm blowing up the lady and no response. She sends me an email stating I violated the contract and they had to leave due to me being late. On my wedding date I had to scramble to find another professional make-up artist hours before my wedding what company will do that to a client on their most special day!!! On the contract provided on the pictures state, "if client arrives late they can't promise completed work". Which is what I provided to paypal and they decided to refund my money back as the company pretty much took my money and did not follow their own contract!! Yes, I was late so finish what u could from 12pm-5pm. Please ladies this day is the most important day ever to pay a person to be unprofessional on your big day is a hell no! do yourself a favor and look elsewhere!!!!!

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Cassandra Cassou - Proof that PayPal also agreed that she violated her own contract and decided to refund me

Proof that PayPal also agreed that she violated her own contract and decided to refund me

Cassandra Cassou - Proof of contracted time!

Proof of contracted time!

Cassandra Cassou - Copy of contract

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Copy of contract

Mi Secreto Spa - othersalons - Updated May 2026

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