Time to update my review.
"This is my original review fomr Dec 13, 2023
I have been here a few times now. The food has been good, the service very good.
The noise is an issue especially when the mariachi band is playing so if you are looking for good food, good service and quiet you'll only get 2 out of the 3"
The food is stool solid. It's American Mexican, not real Mexican. But it's good well, has positive flavor and will in in a pinch if you have a desire for almost Mexican food.
The service takes a hit after tonight's experience. The server and expediters were friendly and efficient.
Now follow along, I will get back to the server.
There was a Mariachi band playing. As shared in my last review, the noise is an issue especially when the band is playing. Well, Mi Pueblo has taken LOUD to new heights. The Mariachi band, which walks the entire resturant, stopping at tables to play in a pretty small area, has added MICROPHONES and SPEAKERS to its bag of tools. I have NEVER been in a resturant where this level of sound was acceptable or even remotely enjoyable. It was so bad if they were playing when I got there I would have left.
I have left resturants not feeling well because of lousy food. I left tonight with a raging headache that had me feeling sick to my stomach.
Now back to the service.
I asked our server to get the manager. This was my exchange with the Manager after she stood less than 2 feet from me
Manager: You wanted to talk to a manager?
Me: Yes. I wanted to let you know that the food is good,the service as always has been very good.
Manager: That's nice to hear. Thank you.
Me: But there is a problem (The band started playing again half way across the the resturants). The band is SO loud that I am walking out feeling ill, with a massive headache.
Manger: WHAT?
Me: EXACTLY. You can'at hear me and you are standing next to me. That is the problem. I can't have a conversation with the person across from me and you standing right next me can't hear me. The band is always loud, but their inclusion of mics is just overkill.
Manager: Thanks for letting me know.
and she walks away.
No real care. No real concern. No nothing.
When the server came back I told her that I asked to speak to the manager to talk about the noise, reassuring her that she recieved praise. I know what it's like to have a job where people ask for the manager. 90 out of 100 times its to complain about something service or order related. I just wanted her to have peace of mind. She did offer a half hearted apology about the noise, but we both knew she couldn't do anything about especially since the manager didn't care.
Let me bottom line it.
If you want good Pseudo Mexican food made the way most American's like it, you will enjoy this place.
If you want good service, you will appreicate this place.
If you want to have a conversation, call first and find out when the band is playing. If they are playing when you want to go, go elsewhere.
For the record, the band is very good. Lots of talent, near great vocals. But this restrurant is NOT a concert hall. It's a resturant.
Star rating changes from a 4 to a 1.
Any place that makes you sick just be sitting in their establishment doesn't get more than 1 star. read more