I'm pretty close to the Junction Road location, which is part of a medical center; so keep in mind…read morethere's a facility fee for any service here, whether it's lab work or a doctor's visit. I came in for some lab work, and the process was quick and straightforward. You don't need to check in at the front desk--just walk past the pharmacy to the back, where there's a line for the lab. Two staff members were working and called people up to check in. There seemed to be several phlebotomy technicians and my total wait time was about 15 minutes, which wasn't bad at all. After the blood draw, they even offer water or apple juice, which was a nice touch. Overall, if you're on the west side and don't mind the facility fee, this is a convenient and efficient spot for walk-in lab work.

Be aware that any physician operating at this clinic will impose a fees in the hundreds of dollars…read moreunder ethically questionable billing practices. Specifically, even if all that you do is visit a dermatologist for a prescription renewal, you will hit with medical coding related to outpatient hospital services and also a separate facility fee for the privilege of looking at the UW Health logo on your way in. To my knowledge, MERITER does not follow these practices and presents a more compelling value proposition.

In August I found myself here after I felt as though I'd broken my ankle. My suspicions were…read morecorrect, btw. At any rate after a painful drive over (yes drive.I'm a survivor by nature,) I was quickly checked in. The receptionist offered me an ice pack right away and I hobbled to a seat in the waiting room. It was busy in the urgent care that morning, so I did have to wait about 10 minutes before I was called back. The nurse offered me a wheelchair and since my ankle had swelled to baseball size, I took her up on the offer. The nurse was very friendly and we chatted about dogs and the perils of the dog park (where my ankle was broken earlier that day.) She kept me supplied with ice packs and fashioned a gauze holder to keep the pack over my ankle. After the doctor stopped in to check the damage, I was off to x-ray! Fast forward 30 minutes and yours truly was being fitted with crutches and an Aircast to stabilize a broken ankle. Both the doctor and the nurse wanted a different Aircast for me (my foot was too small? That's cool!) So the nurse wheeled me up to Therapy Services so I could be fit with a nice Aircast (and comfy sock) plus be taught how to use crutches properly. We are a Dean family and the friendly service is what keeps us in this health system.

Went to be seen yesterday in urgent care on 1/10/22 and I experienced some of the worst patient…read morecare experiences ever. I encountered nurse Linda and she was very Unprofessional, rude,brash and dismissive and she expressed some of her personal opinions. Never again.

This is a horrible company with even worse customer service...AND, THEY DON'T CARE!!! I'm a college…read morestudent with no source of income at the present time. They never billed my insurance and then turned the bill over for collection. I should owe nothing. When I call Madison Radiologists to talk to a live person to straighten this out all I get is a circular voice mail prompt over and over again. Their collection company says to call Madison Radiologists but nobody picks up the phone there. The WI Attorney General needs to investigate this company. I'm about to file a complaint with the AG's office for their unscrupulous billing practices. Avoid them like the plague!!!!

I can't get a receipt to save my life. I have called, emailed, searched my history for contact,…read moreand back to the clinic where the imaging read by Madison Radiologists was done to try to get help and they're confused. How you can collect money and not provide basic service of providing an actual point of contact to take care of things like providing receipts is beyond me. I'm very frustrated with how much time I'm dedicating to this (wasting) and I had to pay them. It seems like they can provide terrible service because they aren't directly hired by the patients they are serving.

From check in to check out, every staff member was kind and pleasant. I didn't feel rushed, I felt…read moreheard and my concerns were managed.

Went in for a reoccurring bladder infection/kidney issue, they brought me back within 10 minutes…read moreand had my lab results ready within the hour. Very very polite staff and sympathetic doctor, they also recommended different plans/tests we could run if the labs came back clear.

I would give a -5 if possible. This corporation seems to be…read morebent on using every option possible to cause individuals to lose their coverage. 1. They only offer Autopay on the 23rd of the month, very difficult for those on a fixed income with very little wiggle room in their budget to make. This is especially true when they force you to pay ahead to get the coverage already putting you over budget the prior/first month. 2. They're customer service staff seem to either be horribly under trained or trained to lie. I was told in 2019 I had 90 days to pay, only to find out, again because of fixed income check timing, it was actually 30 days. I lost my coverage for ALL of 2020, because they ACCEPTED (took the money out of my account) on Jan 7th, when the payment was due by Dec 31st. They not only accepted the Dec 2019 payment but also my Jan 2020 payment. They refused to refund my premium even after the Customer service rep I talked to in Early Jan 2019 said I would at least get my premiums for Dec '19 and Jan '20 back. Keep in mind, that at the time of this in 2019/2020 the insurance company was paying out over $5,000 a month for my wife's Multiple Sclerosis Meds, Plus over $30,000 a year for the necessary MRI's, Therapies, etc. she required for her MS. Gee, No incentive to kick us off their insurance was there? Now, after she had to go 12 months without her meds or regular office visits she has gone from being able to do basic household chores (loading the dishwasher once a day, doing 1 load of laundry once a day) and being able to cloth herself, bath herself, toilet herself, etc. SOLELY because of the lies and/or incompetence of their employees, my wife has severe Dementia, cannot do ANY household chores, can barely walk the 20 feet from the bedroom to the living room, has to have someone wipe her butt, she has a catheter in all the time else she urinates constantly all day and would have to sit in wet diapers even when I changed her 7 times a day, She cannot dress herself, and the list goes on. She is so bad I could have her committed to a nursing home but I don't because she deserves better. Now they are telling me the absolutely cannot change their Autopay date and with all the bills we have to pay and the other monthly costs, the nearly $700 needed for the premiums is often used up by the 23rd AGAIN, since they made us pay ahead to start, we were $700 in the hole from day one. FURTHER, They switched their plan to no longer accept their sister companies Dean Pharmacy for my wife's meds, so she has to be on a generic version, which has caused her relapsed in her symptoms in the past, as they will not recognize the letter from her Doctors (plural) that says she does best on the name brand. So we have to look forward to further declines in her health all because of lies or incompetence. They also got rid of their own pharmacy services which allowed for overnight deliveries since the Insurance company only gives 28 days of meds a month, not 31 days, so you have to order the day of the 1st, or else they just tell you to call back. The new pharmacy only offers 2 day delivery, and only IF you can get through before 12 noon, else it is 3 day service, meaning that unless you purposely skip dose of the meds, you will be forced to Skip doses at the start of any month your last shot didn't line up with this crazy window of theirs. Thank you Obama!

It's my first time stepping foot on this campus for a lab tour. My guide was one of the lab…read moremanagers where he was informative and friendly. I learned the process from the time a specimen is collected to its disposal. The 'Connection Kitchen' is an open concept where we got to try some food/drinks. The meeting was held on the other side where the was a 'stage'. I also saw the impressive gym with a TRX station and some rowing machines. There're gender neutral bathrooms as well as the traditional ones. Everyone I met was friendly and they seem to enjoy working there!