This is my repeat visit five years after my first. I had an excellent experience when I was there…read morelast time. And today's visit is nothing short of outstanding. What are some of the things that made the visit better. First of all, the preregistration and all the questions and forms that you fill out are done ahead of time online and on their phone app. When I got to the clinic, I scanned the QR code that was sent to me. Within minutes, an assistant placed a band with my name and number on my wrist and directed me to the second floor. After a very short wait, a nurse called my name, checked my wristband, and took me back to my room. Within a half hour, I was undressed, and the monitors placed IV started, and I was ready to head out to the procedure room. My doctor came into the room, asked me the usual doctor questions, and had me sign the consent form.

Had my scheduled colonoscopy procedure done yesterday at the Digestive Health Center. Due to my…read morefamilial history and prior personal results I am on the 3-5 year plan for colonoscopies. I've had about 6-7 prior colonoscopies using the monitored sedation method. All were relatively pleasant experiences including my two prior procedures also at this facility. Yesterday, a few minutes before I was wheeled into the room where the procedure was to be performed the physician checked in with me and explained that he would be using the "conscious sedation" method. I explained my trepidation with this form of sedation given past negative experiences I witnessed with my parents. The doctor stated that the conscious sedation would cause fewer issues after the procedure. I responded that I have never had any post-procedure issues with the monitored sedation. By his reaction, It was obvious that the decision had been made and that my input did not matter. I was wheeled in to the procedure room. What followed was the stuff of nightmares. Despite being dazed and unable to speak I was an unwilling (albeit mute) participant in the doctor's running commentary with the two nurses assisting him. I felt the insertion of the probe used for the procedure as well every push of the instrument as it proceeded further through the colon. To say that this was an uncomfortable experience would be an understatement. Adding to the unpleasantness is the fact that it felt downright humiliating. I am mostly troubled by the fact that I was given no input whatsoever in the form of sedation that was used. I am aware that there are medical considerations that factor in when a physician decides on how to sedate a patient. However, I informed the physician that I have had absolutely no adverse issues with the monitored sedation used during everyone of my other colonoscopies. The patient should be informed and have some input on what is being done during any medical intervention. The news of the sedation method to be used was presented to me at the last minute, almost as an afterthought. I believe that the ONLY times a doctor should unilaterally decide are: A) If the physician is paying for the procedure, or B) If it's their colon that is being explored. I strongly suspect that the physician's employer may be dictating the "conscious sedation" on it's practitioners. My doctor mentioned that prior to my afternoon appointment he had already done 11 procedures, and still had one more after mine. With "conscious sedation" there is no need for the recovery time usually associated with other sedation methods, so post-procedure patients can be ushered out the door a lot quicker. This would allow for one doctor to do many more procedures in a day thus increasing the clinic's profitability.

Professional care with compassion. Waits are reasonable. Everyone takes good care to be informed…read moreand capable to achieve the best care possible. Everyone helps from first treating you and helping you to your next appointment.

Discharge planning was a disaster. RN Care Manager Deborah is unprofessional in her responses. RN…read moreCare Manager Darcy stated she is not trained on mental health, yet she was assigned to this type of patient. You could benefit greatly from having Social Workers on your units!

Worse service ever. They made me feel like a burden the lady that checked me in had so much…read moreattitude I wish I got her name. Also my doctor Jessica was incredibly rude as well. I asked for a wrap for the splint they gave me for my finger and they said no and kicked me out basically. DO NOT WAIST YOUR TIME COMING HERE !! They do not care about you !

This urgent center was great - very efficient and professional. Pleasant ambiance as well,…read moreespecially for an urgent care facility. Took care of my strep infection right away. Reception was very nice. The nurse was slightly brusque, but businesslike and not unfriendly. I saw Dr. Gamez, and he was very good...skilled, courteous, and transparent about the examination and treatment process as he went along. I would come back (but hopefully I won't have occasion to).

In October 2023 I went to SSM Health Dean for a Mohs procedure to remove a basal cell cancer on my…read moreface. The dermatologist removed the basal cell and then I went to the SSM Aesthetic center so the plastic surgeon could close the site. I expected skilled care and a good outcome. Unfortunately, my experience was far from that. The procedure left me with unnecessary scarring and complications. I sent photos of the botched site and returned to the surgeon's office in fall 2024 seeking advice. They recommended a scar revision with a different plastic surgeon. That appointment was scheduled for late February 2025. I went to the appointment. After waiting 45 minutes, I had to leave. I was told at the scheduling desk that this surgeon often double books. If I wanted to reschedule, the next available appointment would be in May. I typically don't leave reviews, but people deserve to know what kind of experience and outcome they might expect. I regret choosing this practice for such an important procedure, especially on my face. If you are considering Mohs surgery, I strongly recommend researching other doctors who have a proven track record of excellent results and compassionate patient care. You might want to avoid SSM Health's plastic surgeons.

saw podiatrist colin t connell -- complete waste of time and money. he didn't even bother to seem…read moreinterested in the issue & didn't ask questions. go somewhere else $$$

This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

I've been a WELL-CARED for member with GHC since 2019. When I first moved to Madison in 2018, I had…read morea different service provider that was... questionable. As soon as open enrollment for insurance was available, I made the move as fast as I could. I have never had a bad visit here. I've ALWAYS received the best care possible. As someone who is a zebra when they typically treat cows (referencing my very complex medical history) they've handled it with superior care, concern and streamlined servicing. I've had everything done from physicals, lab work, physical/cognitive therapy, specialized treatment plans and about anything else you can imagine-- including surgeries contracted through UW Health Systems. Yes, there are preapprovals required for certain types of concerns, but I've never had an issue with paperwork going and has been done with little to no effort on my part. My doctor is Kyoko Felland and I ABSOLUTELY love her attention to detail and focus on my overall health. She always knows me and my concerns without having to look up my chart. I enjoy seeing her so much, I'd consider her a friend if it wasn't awkward. :) My husband had another PCP but after my stellar experience with her, decided to make the witch to GHC as well. She spends a good amount of time with us each visit and even catches up with our personal life mentions from previous visits. My children all see

Disappointing Experience - Inflexible Policies & Rude Staff…read more I recently had a frustrating experience at Capital Clinic that has led me to take my business elsewhere. I scheduled an appointment for Saturday, March 8th, at 11:20 AM due to serious breathing issues--potential pneumonia or bronchitis--on top of moderate to severe asthma. Despite my medical condition, I was turned away for being just nine minutes late due to unexpected traffic, likely caused by a UW event. By the time the front desk staff located my appointment in the system, it was 11:31 AM, and I was informed--rather rudely--that I had "violated" their 10-minute late policy and would not be seen until 2:00 PM. No consideration was given to my urgent respiratory issues, the traffic conditions, or the fact that we drove 30 minutes to get there. Given the clinic's inflexible policies and unhelpful staff, I will be taking my healthcare needs elsewhere. UW urgent care facilities not only have more accommodating scheduling policies, but they are also covered by my insurance. If you're looking for compassionate, patient-focused care, I'd recommend avoiding Capital Clinic.