If I could give 0 stars, I would. We sought out other companies, but came back and were attracted…read moreto the fact this company has advertised 30% and had availability. This was my biggest mistake. When we were ready to have the sale, other companies were booked out (and now I know why), and we wanted to try to get the house up for sale. So we called back and essentially asked if we could deal with someone else. We dealt with the son, who was kind, gentle, and understanding. He charged us less for set up (an extra $100 because we had boxes- even though the whole house was sorted through) and promised that the estate sale would be well controlled, and we would be provided an itemized list. He did warn-- when there are items in the kitchen - like multiples plates, or glasses, it would be listed as "Misc Kitchen." We were ok with that.
When the photos came up, not only was I shocked, but disappointed. Barely anything had been done for set up- I had already separated most of the house.
After the sale, I went to the home and was disgusted. There was food in the fridge, open drinks in there as well. Sellable office items were mixed in garbage bags with wet garbage and McDonalds bags.
Clothes that I had separated were thrown into a huge pile in the garage (that has oil on the ground). All mixed together-- sizes, styles, etc. Then I recognized that it was so high because there was a COUCH under the items. A couch to be sold. Just sitting under a pile of clothing.
When I got the list, I was even more disappointed. There are MANY items UNACCOUNTED for. The answer? $700 of Misc. This was NOT told to us, and in fact indicates not only was the sale not well-controlled, but they did not correctly itemize the list. Vintage typewriter, vintage toys, vintage lamps, vintage lunchboxes, VR set, my dad's tools that he had worked his whole life to save, lamps, etc. etc.
The son blocked me when confronted, and the owner just called to talk down to me and said everything they did was legal, and she was so pleased with their service. I hung up on her as she disagreed with me and said adamantly said they were the only company that provided an itemized list. EVERY company I talked with provided an itemized list, and likely an actually well-controlled sale. I was done with the rudeness. No one deserves to be talked with that way. Supposedly they have before and after pictures, which makes me laugh because the house was disgusting. The bathrooms were piled high with things that were all sellable. The empty crawlspace that we had carefully taken items out of--was refilled with things. SO many of the items left were in disarray. DO NOT EVER HIRE THIS COMPANY. I should've trusted my gut. I will live with the guilt that I dishonored my family and their possessions by trusting them. I know they will rebuttal this, as they are defensive for every bad review, but to be proud of this is so utterly disgusting.
UPDATE: Response to "owner"
After our setup was completed...
-- This is accurate. All those who helped plan the sale were shocked at how little planning went into it, but said if I felt comfortable selling my family's belongings with you, then it was a right fit and it would be ok. We waited because I trusted Bill and felt the outcome could be great.
There were several issues that existed prior to the sale that we had already discussed...
-- Several is generous. One is accurate. The house was vacant. The garbage was not full. Leaving it all around the house and mixed with items for sale is unacceptable. Not just in the garage- In the front closets and in the bathroom. There were 5 bags total. TWO in the garage. The garbage, also, was still mostly empty when I arrived. Mixing with sale items- unacceptable. The pile of clothes to the ceiling was in broken and wet boxes.
Regarding the items that were placed in the bathroom...
- Appreciate that, but drawers were full-most items had 0 personal connection. I appreciate the effort, but there were many items still sellable in both bathrooms. Also-most of the personal photos were the "stock" photos that came with the frames.
I also contacted you regarding a strong and unpleasant odor coming from one of the bedrooms...
- Accurate. But as I told you, it was due to neighbors spray. It lasts minimally and is not dangerous.
Also- Fallacy frenzy here-- None of this has anything to do with the MANY unaccounted for items, garbage everywhere, MISC list, lack of full set up, packing the crawlspace with boxes and bags, not taking the 5 large sellable items out of the crawlspace, and the horrific customer service by the actual owner. Bill, you are a gem. We adored you. But we can't ignore the disservice done.
Response 2: I appreciate that Sonny edited and added to the response from Bill. Horrible customer service by Sonny is a GENEROUS description.
-same applies to amounts listed as miscellaneous...SMALL items?
Share your documentation. BY ALL MEANS. I will share mine too. You should be ashamed.
