Just left this store. The girl stocking shoes was very rude. I was looking at shoes that were on a…read morerack and she came to me said "excuse me" ripped off the sticker that was on the shoes I had. I told her "oh sorry about that" she replied with a tone saying "it's fine". The vibe I got from her was extremely negative. It did seem like she was some type of manager, the way she was working trying to get something done and not giving customer service. I work in customer service as a store manager, that type of customer service will scare away customers, and is a huge No no for me. I would rather go to the store with less shoes. The only person that greeted and gave great customer service was the cashier.

Great one stop shopping experience. With wide selections and great helpful staff…read more Clean place Organized and easy to shop

So many boots in here, where do I begin? (Oh-oh-oh) I seen…read morethis one, I'm 'bout to go in (oh-oh-oh) Then she said, "I'm here with my friends" (oh-oh-oh).... This ain't no club, no boots with the fur. Just some steel toeing two stepping boots. 5/5 Selection So many boot options. Different brands, colors, you name it. They don't have your size, they can check another location and mail to your house or another store. 5/5 Service Had to try on 4 different pairs of boots to replace my old worn out work boots. Took one that felt way better, poor feet. 3/5 Parking Limited spots but I was able to find one up front. No matter how many boots there are, you just need to begin by heading to Shoeteria. Psalm 31:17, God bless

They have a stupid return policy where you need to have the actual hardcopy receipt to return or…read moreexchange anything even if it's a manufacture issues. Even though they have your purchase information connected to your number and they know that you did purchase it through your phone number they can pull up about your last purchase, but they still won't return or exchange anything so I honestly would suggest not buying anything here at the store I mean any store anywhere take anything back or give restore credit which I didn't mind but they will not do anything without the original receipt because they don't know where you purchased it or where it came from obviously it's in their system. I can show them proof of my purchase via bank information, but they won't take it.

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !

I love spin boutique, the staff there is definitely friendly and helpful once you walk in the…read morestore. They have the cutest dance wear for every holiday. The staff in spin boutique go above & beyond to satisfy your needs even if an item is not in stock they will definitely order it for you or recommend different items. I highly recommend spin boutique for all your dance/sex life items/needs !!

Came in to look for flats, but I didn't see many options in the clearance section. They still have…read morea lot of other shoes to choose from though. They have 60% off yellow tags right now. Not a big selection for those though. Friendly staff. They allowed me to put a pair of shoes on hold so I can come back for it later on the same day or next day. Love their rewards system. I love being able to donate shoes and earn points!

I started buying from DSW about a year ago. I like all the options they have, but I never buy in…read morestore. I am in size 5 1/2 woman and I can never find my size if I'm lucky I'm a find a size 6, but most of the size 6 doesn't fit me. Please start carrying some size 5.5. So I just try and store for style and I usually just buy on the website. It is very easy to return in store.

Came for a quick swap and the customer service was impeccable. Whoever worked the closing shift…read moretoday thank you for your assistance. I normally never shop here but the new Mickey merch had me coming in. I had to swap sizes and I was in and out quickly all because the customer service was on point. In a market where online shipping is preferred this customer service keeps us consumers shopping in person.

Bad customer service can be frustrating and disappointing. When companies fail to meet our…read moreexpectations, it's not just about the issue itself, but also about how it's handled. Responsive, empathetic, and proactive communication can turn a negative experience into a positive one. Every interaction is an opportunity to build trust, loyalty, and satisfaction and more importantly more customers.

local socal chain serving well to moderately priced shoes and shoe accessories…read more stopped in to check out their mini sale and found a nice pair of sandals for my partner at a great price. i also grabbed some cool croc jibbits for regular price. the service was ok, the associates were nice enough. the store was very quiet with no music playing. i would partially recommend stopping in, its a shoe store like journeys or dsw but locally owned

This review is not for the staff but the two stars for the overly priced shoes. Located on Azusa in…read morea plaza with plenty of parking. Found parking right away. Was greeted right away. The price however, is questionable. A pair of kids Nike dunks goes for $74.99. Vans is a little over priced as well. If you need something now and willing to pay the price, this is the place for you. Otherwise, you can find the same shoes for a cheaper price online or at the mall.

I like going to this store, there's a girl there who is always so nice. I get my kids all their…read moreshoes there which is helpful. One stop for all, with a big family that's the way to go. But last Sunday the guy that I checked out with, seemed so impatient. Almost like he didn't want to help me. I had questions he told me to call customer service. Put the girl back at the front, I don't know her name but she is customers service you want. I've been going there for a long time and he didn't use my rewards because he said it didn't match what he had. I said can you input it again he said I did, I can't help you. Today I downloaded the app and was able to access my rewards account , i really think he didn't feel like helping me.

I love this WSS they have very good selection of shoes! The staff is very nice and attentive. It's…read morea very wide store as well and it's always clean in there! Good deals on shoes and clothes. I love how they have their own wss tshirts . I think it's 3 for 25 not to bad they look like pro clubs. Overall great store good customer service big parking lot! We came for a Christmas event they had toys and Santa clause and it was all coordination from management and staff to make it happen very wholesome

WHAT HAPPENED?! I…read morehad a great experience here a couple years ago and was looking forward to coming back for another pair. But this time? Total disappointment. I went recently and found that the original location had vanished without a trace. No email, no heads up, nothing. After digging around, I finally found out they had moved... into a gym? Really? When I walked into the new setup, it felt chaotic and unprofessional. I was ready to drop $200 on shoes, but I was completely ignored. The staff seemed disinterested and borderline rude. No greeting, no offer to help, not even eye contact. It's shocking how far this place has fallen. From top-notch service to a total mess. What a shame.

To be honest, I was really interested in getting a pair of Hokas since my job requires me to be on…read moremy feet all day. I used the HOKA store locator to see what retailers would have them, and it led me to Run Republic. Much to my surprise, I never realized that I passed this store all the time, as I'm in the plaza to get food from next door all the time. I walked in and was immediately greeted by Jude. Jude provided excellent service, and recommended the Saucony's to me. I ended up trying a pair of HOKAs along with the Sauconys, and found the latter pair to be really comfortable. You will pay a bit for the shoes, but take it as an investment in your personal well being. Overall, I would highly recommend this store for all your running needs, as this is what they specialize in.

I will never return to this shoe city ever again!! Rebecca who claims to be the manager doesn't…read moreneed to look me up and down when asking for a application someone appearance has nothing to do with looking for work! Furthermore, I will also stop shopping here for shoes!

Never had a problem with customer service here. The staff is a little quiet (the entire store can…read morebe kind of awkwardly quiet), but they've always been attentive and happy to answer my questions when I have them. I take a star off because their selection feels somewhat stagnant, but if you need a simple pair of Converses or running shoes, this is a good place for it.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

The prices.To expensive. And the quality of some of the shoes are not the greatest. Please have…read morecheaper prices .