From the owner: Vive Cancún Tours & Travel ofrece a nuestros visitantes un catálogo extenso de Tours Económicos y…read moreVIPs con traslado desde Cancún, Playa del Carmen y Riviera Maya: Chichen Itzá, Tulum, Cobá, Isla Mujeres, Cozumel, Holbox, Contoy, Xcaret, Xel Há, Xplor, Las Coloradas y más de 40 atractivos en el Caribe Mexicano y el Mundo Maya, México

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

SCAM ALERT!!! Booked…read moreat the front desk in the lobby of our hotel. The sales person showed us photos of the tour we booked... ended up nothing even like the photos.. went to a crappy park where we were stuck for hours with no way out. We told the sales agent when we returned and he denied everything.. said we misunderstood. Also the hotel says they are a 3rd party and not responsible. It was a total scam!

This travel agency was one of the best places we could have ever come across! We were lucky that…read morethis very professional and accommodating business was a short walk from our hotel. We walked past it daily and visited almost frequently! Featuring fun travel locations by Xcaret, it is conveniently located in the "hotel zone" of Cancun, Quintana Roo. We received great service by Sergio Manyolejo and Karen (who's last name I didn't get). We went on several great trips during our stay in Cancun, which included: Xcaret Plus, Sea Trek Encuentro Con mayas Xcaret, TiBurones Aventura Interactiva Xcaret, and Cena Gran TLaChao Xcaret. Each trip deserves a review of it's own. So I'll just say here, that this is THE place to schedule your tours. We got personal service from beginning to end. They made all the planning arrangements to pick us up from our hotel, transportation to our chosen theme parks, complete with guides & maps, and of course getting us back safely to our hotel again. Each adventure is not cheap, but it is money well spent. After all, it's a vacation! We deserve to splurge sometime! The most memorable parts of our vacation was made possible by Excursion Travel! Don't leave your hotel without them!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!

During our vacation in Playa Del Carmen we booked a private tour with Living Dreams for a morning…read moreexcursion to Telum. Daniel Alvarez was our tour guide. We were picked up on time in a nice big clean car. Daniel was very friendly and was giving us history and information about the area during our ride. We parked and got on a tram to the main entrance. We entered the ruins with no issues as Daniel had all our tickets already. We were able to walk all the grounds and Daniel gave us all the amazing history and was able to answer all our questions- even the ones about the wildlife. When we retuned to the car he had a cooler with cold towels and a big variety of cold drinks for us. The excursion included lunch at a place of our choice and we asked for Daniel's suggestion as we wanted something local and not a tourist spot. He took us for some street tacos that were amazing! He was also kind enough to stop at a store so we could grab a few souvenirs and a mango stand for some fresh mango. Daniel was amazing and we will definitely use Living Dreams again and will be asking for Daniel!

Such a great experience. Claudia was so knowledgeable as a guide and Charlie was a great driver. We…read moretoured the Mayan ruins, swam with turtles and explored a private Cenote. Claudia took care of everything so we didn't have to get our own tickets or wait in lines. If looking for a tour Living Dreams Mexico is an amazing option.

We had a good experience with BD Experience (or "BDExperience"), a business line of Best Day Travel…read moreGroup, based in Cancun. I'm surprised to see an average 2.2-star Yelp rating for this business (137 reviews), at the time of writing this review. Our experience was a solid four stars. Side note: Based on some of the pictures here, I'm also surprised to see that Best Day Travel hosted what appeared to be an official Yelp event back in March 2016. My wife and I booked a vacation package to Grand Velas Riviera Maya resort, located in Playa del Carmen, through Costco Travel. As part of that package, BD Experience was our ground transportation between Cancun International Airport and the resort. The arrival and departure transfers went well. Both ways, we were safely and efficiently transported in nice, air-conditioned, private vans with music. Each way, it was just us and a dedicated driver. Getting from the airport to Grand Velas took about 45 minutes. The return trip from Grand Velas to the airport took less time, about 35 minutes. Upon arrival to Cancun and exiting the airport, it was very easy to spot the BD Experience employees holding Costco Travel signs. There were many BD Experience employees, wearing red shirts, and BD Experience branded vehicles. This appeared to be a popular service with a lot of American customers waiting in groups, clustered near the vans. We waited about 5-10 minutes outside before we were led to a van, our luggage loaded in, and on our way. Going to the resort, we rode in a BD Experience branded van. Going back to the airport, we were picked up in a sleek, luxurious, black Mercedes van. Both drivers were great. One of the drivers spoke very little English while the other spoke good English. Communication with BD Experience was done via WhatsApp. I mostly messaged with BD Experience's business account at +52 998 321 5963. I also messaged with Hugo Figueroa regarding our departure confirmation. I had a pleasant experience with Hugo. We had a good laugh about my WhatsApp profile picture with "Nature Boy" Ric Flair. Woooo! But seriously, everything with BD Experience went smoothly. Pickup times and other details were well communicated in advance. We had no issues. Bring cash to tip your driver. I suggest $5-10 USD each way. Tip more if you have a larger party with lots of luggage. In case we had any issues, Costco Travel gave us the following phone number for BD Experience: +52 998 113 1814. Check out BD Experience on Instagram at https://www.instagram.com/bd_experience/?hl=en

Avoid BD Experience -- Especially If You're Traveling with Kids or Want a Stress-Free Trip…read more We recently traveled to Cancun and booked BD Experience as part of a Travelocity package. I strongly advise avoiding this company if you're traveling with children or simply want a smooth, reliable experience. To confirm your shuttle, you're required to reach out to BD Experience about 24 hours in advance -- but they don't make it easy. You have to contact them through WhatsApp Business, and even then, they redirect you to a different number because the first one supposedly has issues. I followed the instructions and confirmed our arrival. No one ever reached out to me directly. Upon arrival in Cancun, we located their kiosk and were told to wait 30 minutes. Eventually, we -- along with several other groups -- were shuttled to our resorts without issue. The problems began the day before our return flight. I messaged them to confirm our pickup, only to be told that our booking only included a one-way trip to the resort. This was incorrect -- my itinerary clearly showed a round-trip transfer. I even sent them a screenshot as proof. Still, they insisted I contact Travelocity to obtain specific voucher numbers. After wasting time tracking those down, BD Experience finally acknowledged our round-trip booking. I requested a 10:00 AM pickup for our 1:00 PM flight. They refused, saying we had to leave at 9:00 AM because another guest was scheduled at that time and we'd have to share the shuttle. This change effectively cut short our last day -- our kids couldn't even use the pool before leaving. We were ready in the lobby by 8:30 AM. Multiple shuttle drivers arrived and called out guest names, but no one ever called ours. By 9:10, still no driver. I messaged BD Experience -- no reply. Ten more minutes went by. I asked the Hilton staff for help. One kind employee tried calling BD Experience (he speaks Spanish), but they didn't answer. At 10:14 AM, an hour after our scheduled pickup, BD finally responded via WhatsApp saying the driver was there and we weren't -- a complete lie. They didn't even attempt to send another vehicle, just told me to contact Travelocity for a refund. At that point, we were stranded with two small kids and no ride to the airport -- and already late. Thankfully, the Hilton staff stepped up. One of the lobby attendants (guy in a black t-shirt -- please thank him!) called us a taxi, which cost us $60 USD. We barely made it to the airport on time. If I hadn't insisted on leaving early, we might have missed our flight -- with a 3- and 5-year-old in tow. Can you imagine missing your flight, having to rebook last-minute, possibly being separated from your children during seating? Travelocity -- why are you partnering with a company that provides such unreliable service? BD Experience -- you caused us stress, wasted our time, and left us scrambling with young kids. If anyone wants proof, I have the WhatsApp chat log.