Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!

We had a good experience with BD Experience (or "BDExperience"), a business line of Best Day Travel…read moreGroup, based in Cancun. I'm surprised to see an average 2.2-star Yelp rating for this business (137 reviews), at the time of writing this review. Our experience was a solid four stars. Side note: Based on some of the pictures here, I'm also surprised to see that Best Day Travel hosted what appeared to be an official Yelp event back in March 2016. My wife and I booked a vacation package to Grand Velas Riviera Maya resort, located in Playa del Carmen, through Costco Travel. As part of that package, BD Experience was our ground transportation between Cancun International Airport and the resort. The arrival and departure transfers went well. Both ways, we were safely and efficiently transported in nice, air-conditioned, private vans with music. Each way, it was just us and a dedicated driver. Getting from the airport to Grand Velas took about 45 minutes. The return trip from Grand Velas to the airport took less time, about 35 minutes. Upon arrival to Cancun and exiting the airport, it was very easy to spot the BD Experience employees holding Costco Travel signs. There were many BD Experience employees, wearing red shirts, and BD Experience branded vehicles. This appeared to be a popular service with a lot of American customers waiting in groups, clustered near the vans. We waited about 5-10 minutes outside before we were led to a van, our luggage loaded in, and on our way. Going to the resort, we rode in a BD Experience branded van. Going back to the airport, we were picked up in a sleek, luxurious, black Mercedes van. Both drivers were great. One of the drivers spoke very little English while the other spoke good English. Communication with BD Experience was done via WhatsApp. I mostly messaged with BD Experience's business account at +52 998 321 5963. I also messaged with Hugo Figueroa regarding our departure confirmation. I had a pleasant experience with Hugo. We had a good laugh about my WhatsApp profile picture with "Nature Boy" Ric Flair. Woooo! But seriously, everything with BD Experience went smoothly. Pickup times and other details were well communicated in advance. We had no issues. Bring cash to tip your driver. I suggest $5-10 USD each way. Tip more if you have a larger party with lots of luggage. In case we had any issues, Costco Travel gave us the following phone number for BD Experience: +52 998 113 1814. Check out BD Experience on Instagram at https://www.instagram.com/bd_experience/?hl=en

Avoid BD Experience -- Especially If You're Traveling with Kids or Want a Stress-Free Trip…read more We recently traveled to Cancun and booked BD Experience as part of a Travelocity package. I strongly advise avoiding this company if you're traveling with children or simply want a smooth, reliable experience. To confirm your shuttle, you're required to reach out to BD Experience about 24 hours in advance -- but they don't make it easy. You have to contact them through WhatsApp Business, and even then, they redirect you to a different number because the first one supposedly has issues. I followed the instructions and confirmed our arrival. No one ever reached out to me directly. Upon arrival in Cancun, we located their kiosk and were told to wait 30 minutes. Eventually, we -- along with several other groups -- were shuttled to our resorts without issue. The problems began the day before our return flight. I messaged them to confirm our pickup, only to be told that our booking only included a one-way trip to the resort. This was incorrect -- my itinerary clearly showed a round-trip transfer. I even sent them a screenshot as proof. Still, they insisted I contact Travelocity to obtain specific voucher numbers. After wasting time tracking those down, BD Experience finally acknowledged our round-trip booking. I requested a 10:00 AM pickup for our 1:00 PM flight. They refused, saying we had to leave at 9:00 AM because another guest was scheduled at that time and we'd have to share the shuttle. This change effectively cut short our last day -- our kids couldn't even use the pool before leaving. We were ready in the lobby by 8:30 AM. Multiple shuttle drivers arrived and called out guest names, but no one ever called ours. By 9:10, still no driver. I messaged BD Experience -- no reply. Ten more minutes went by. I asked the Hilton staff for help. One kind employee tried calling BD Experience (he speaks Spanish), but they didn't answer. At 10:14 AM, an hour after our scheduled pickup, BD finally responded via WhatsApp saying the driver was there and we weren't -- a complete lie. They didn't even attempt to send another vehicle, just told me to contact Travelocity for a refund. At that point, we were stranded with two small kids and no ride to the airport -- and already late. Thankfully, the Hilton staff stepped up. One of the lobby attendants (guy in a black t-shirt -- please thank him!) called us a taxi, which cost us $60 USD. We barely made it to the airport on time. If I hadn't insisted on leaving early, we might have missed our flight -- with a 3- and 5-year-old in tow. Can you imagine missing your flight, having to rebook last-minute, possibly being separated from your children during seating? Travelocity -- why are you partnering with a company that provides such unreliable service? BD Experience -- you caused us stress, wasted our time, and left us scrambling with young kids. If anyone wants proof, I have the WhatsApp chat log.

From the owner: Vive Cancún Tours & Travel ofrece a nuestros visitantes un catálogo extenso de Tours Económicos y…read moreVIPs con traslado desde Cancún, Playa del Carmen y Riviera Maya: Chichen Itzá, Tulum, Cobá, Isla Mujeres, Cozumel, Holbox, Contoy, Xcaret, Xel Há, Xplor, Las Coloradas y más de 40 atractivos en el Caribe Mexicano y el Mundo Maya, México

It's too bad there isn't a negative star for scam artists. These people appear professional have a…read morewebsite and offer a receipt for services they intend on providing. Your credit card will be charged and you will wait for a bus that never arrives. This was the seventh wonder of the world and we were excited about seeing the Mayan ruins. We paid 55 dollars each for the ai tour. We were told to wait for the tour bus and be there at 10 til 8. We did just that. We called and they did not speak English suddenly and when we went over the garage door was closed and locked.

Didier was AMAZING. I will be completely honest I was extremely skeptical at first. I wasn't sure…read moreif this could be true 296 for 3 parks? That's basically $100 per park. $100 isn't cheap but for all you get at each park to me it was worth it. All parks included transportation to and from my hotel. Two parks included one meal (Xcaret & Xenotes) and the third was all inclusive - all you can eat and drink (Xel-ha). He was very professional and courteous but I had to be extra careful. I mean my friend and I are the easiest targets! Two women first time in Cancún with limited time to book activities. He let me take a picture of his ID and allowed me to look up the # of the company online to call and verify he actually worked for the company. He answered all my questions and was patient until I did all my research. Well I didn't get scammed! I did all 3 parks and LOVED every second of it. Thank you Didier!!!

I hadn't received a receipt for my purchase and only had the booking reservation confirmation so I…read morestarted to worry the night before my stay, especially after seeing so many negative reviews here. I called the hotel and the clerk verified my reservation and the prepayment and even waived the destination charge for me. Perhaps there are some problems, however, I believe in giving good reviews when they are deserved. Except for not receiving a receipt, nor reminder of my purchase (I did receive a couple of emails from Ticketmaster who referred me to PriceTravel urging me to book a room), I am satisfied with the reservation and booking service provided by PriceTravel.

Very disappointing and unprofessional experience. My…read moredaughter made a confirmed hotel reservation through this company a couple of months ago, and they cancelled it without any notice the same day that she was supposed to stay there. I personally called to find out what happened, but it was almost impossible to reach anyone. I called countless times -- sometimes they would just let the phone ring endlessly, other times they would answer and hang up right away. When I finally managed to speak to someone, they put me on hold for more than 25 minutes. The representative who eventually answered couldn't give me a clear explanation or offer any kind of solution. They simply said the offer had sold out, even though we had already received a confirmed booking. The company is completely unreliable, and their customer service is disastrous -- practically nonexistent. The lack of communication, empathy, and professionalism is unacceptable. I would strongly recommend avoiding this company and booking elsewhere. I'm giving one star only because it's not possible to leave a review with zero.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.