We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

It's important to have reliable transportation from the airport that you know will be there when…read moreyou step out of the doors. Carm is that company. We use their services whenever we need a ride to the ferry terminal or a private Marina, or a hotel. You can trust them. They are flexible and reasonably priced. The communication/ customer service is great. And you can prepurchase drinks for the ride, and ferry tickets, too... it doesn't get any better than that IMO.

Good service, on time, drivers are professional and easy to contact. Also easy to find at the…read moreairport.

We stayed at the new Xcaret resort in Playa del Carmen and the tours were included in the all…read moreinclusive price for the hotel. I must say that the tour bus was amazing! It was huge, air conditioned, included lunch, beer, drinks and even breakfast. Our tour guide spoke perfect English and was great. They even had another guide who did the tour in Spanish. We loved our guide Fabian! He made us laugh and was very knowledgeable about the Mayan culture. We went to Chichén Itzá and also had another stop at a ancient Cenote. I highly recommend Xcaret for their tours!

Two and a half stars...WTH?! Ok, let me first start off by saying that we did two tours with this…read morecompany when we were in Cancun and both were AMAZING! First, we did the Chichen Itza experience, which brought you to a Mayan Village, a sink hole you can swim in and then to Chichen Itza to do a tour of the pyramids and such. Chichen Itza is about 2 1/2 hours from Cancun and it's nothing short of amazing! Our tour guide was funny and SUPER knowledgeable and it was an incredible experience. It's tough getting up that early in the morning but it's worth it...and every penny we paid to do this. The next thing we did was the Xcaret Park. This place is COOL! They have a bird area that's huge and you can get up close to the birds. They also have a butterfly area with the most beautiful butterflies that fly all around you. So cool! We also did the underground river, which allows you to swim in...well, an underground river. It was tons of fun. There's also a little beach area with sand and hammocks so you can relax and listen to the waves crash. They thought of everything at this place. It's really amazing and I highly recommend it. I'm not sure why this company has poor reviews...their prices are reasonable and the tours are awesome!

Our group of 8 friends booked the excursion with the cenote and sea turtle snorkeling recently…read more Booking was easy through Viator, a bit pricey but worth the experience. We were picked up from our resort right at 7 am and then we made our way to the Cancun Adventures office to wait for two other couples from other resorts. This ended up taking quite a bit of time, but thankfully there is a coffee shop next door where we got some caffeine and a snack. They did offer us cold bottled water and bananas on the bus (I would bring extra snacks because by the time we finished at the cenote I was starving and had to pay $6 for a small bag of chips at the cenote). The bus was pretty crowded with 12 people, and driving back into the jungle to the cenote was VERY bumpy. Be sure to take some dramamine if you get car sick! Omar was our guide and he was amazing. He told us about the area of Mexico we were in, and talked about the cenotes and what we could expect at each stop. Once we got to the cenote, we were offered a Mayan blessing, showered off, and headed into the cenote. They do not allow any photos or devices in the cenote. (They provide a locker for your stuff.) Once you get into the cenote they take your photos, which was kitschy and VERY expensive ($50 for one photo), but I get it's part of the tour. I absolutely loved the cenote experience itself - it was so cool to learn about and Omar's background in biology made it very informative. This part was about an hour, then you could shop a bit (they are pretty pushy but you can politely decline). Then we headed on to the snorkeling portion. I personally don't really love snorkeling, but it was fun to see the turtles! We saw about 4 or 5, but it was a bit chaotic with other groups everywhere. Then we headed to the beach club for lunch. This private beach was peaceful and the food was delicious. I personally loved the beef burrito. Mix the hibiscus and lemonade half and half for a tasty beverage. There are some areas to relax and changing rooms, so bring dry clothes to change into if you want. Pack a towel! Overall the tour took much longer than I was expecting, so be sure to plan for that if you have a dinner reservation or other evening plans. But I loved the experience and Omar was awesome.

Catamaran tour! This was so much fun! Cancun Adventures…read morecame and picked us up at the hotel, drove us waaay across town to a beach, where we boarded a catamaran, which took us to and from Isla Mujeres, while they jammed American rock music, and served up free beer and tequila shots. Along the way, we stopped at the underwater museum, where we snorkeled up to some of the artwork, and took in the sights of bright, vibrant coral reefs and amazing fish. On board, they served up sandwiches, and sweets, and snacks. The staff was super friendly, and got through the drunk as touristas as fast as possible. They provided all the equipment needed for snorkeling. There were more people on board than expected. I'd say maybe 65 people on board each catamaran. It wasn't exactly a private tour.

SCAM ALERT!!! Booked…read moreat the front desk in the lobby of our hotel. The sales person showed us photos of the tour we booked... ended up nothing even like the photos.. went to a crappy park where we were stuck for hours with no way out. We told the sales agent when we returned and he denied everything.. said we misunderstood. Also the hotel says they are a 3rd party and not responsible. It was a total scam!

This travel agency was one of the best places we could have ever come across! We were lucky that…read morethis very professional and accommodating business was a short walk from our hotel. We walked past it daily and visited almost frequently! Featuring fun travel locations by Xcaret, it is conveniently located in the "hotel zone" of Cancun, Quintana Roo. We received great service by Sergio Manyolejo and Karen (who's last name I didn't get). We went on several great trips during our stay in Cancun, which included: Xcaret Plus, Sea Trek Encuentro Con mayas Xcaret, TiBurones Aventura Interactiva Xcaret, and Cena Gran TLaChao Xcaret. Each trip deserves a review of it's own. So I'll just say here, that this is THE place to schedule your tours. We got personal service from beginning to end. They made all the planning arrangements to pick us up from our hotel, transportation to our chosen theme parks, complete with guides & maps, and of course getting us back safely to our hotel again. Each adventure is not cheap, but it is money well spent. After all, it's a vacation! We deserve to splurge sometime! The most memorable parts of our vacation was made possible by Excursion Travel! Don't leave your hotel without them!

It's too bad there isn't a negative star for scam artists. These people appear professional have a…read morewebsite and offer a receipt for services they intend on providing. Your credit card will be charged and you will wait for a bus that never arrives. This was the seventh wonder of the world and we were excited about seeing the Mayan ruins. We paid 55 dollars each for the ai tour. We were told to wait for the tour bus and be there at 10 til 8. We did just that. We called and they did not speak English suddenly and when we went over the garage door was closed and locked.

Didier was AMAZING. I will be completely honest I was extremely skeptical at first. I wasn't sure…read moreif this could be true 296 for 3 parks? That's basically $100 per park. $100 isn't cheap but for all you get at each park to me it was worth it. All parks included transportation to and from my hotel. Two parks included one meal (Xcaret & Xenotes) and the third was all inclusive - all you can eat and drink (Xel-ha). He was very professional and courteous but I had to be extra careful. I mean my friend and I are the easiest targets! Two women first time in Cancún with limited time to book activities. He let me take a picture of his ID and allowed me to look up the # of the company online to call and verify he actually worked for the company. He answered all my questions and was patient until I did all my research. Well I didn't get scammed! I did all 3 parks and LOVED every second of it. Thank you Didier!!!

When finding an excursion for Cancun is really difficult. There's so much to do so little time…read more After a couple of days of looking, my Mr found this one from Amigo tours. We booked it on trip advisory. Plus you have to pay Mexican tax, so that's separate from the purchase you made online. It's a two hour drive so make sure you pack alot of water, sunscreen, towels, extra clothes. Please make sure you pay attention to the guides and what they have to say. There are rules. Each destination has a time limit. One more thing, they do pick you up at your hotel depending where you are staying. You go to three places. Here is the itinerary: -Valladolid, a colonial town in the Yucatan Peninsula (1 hour behind) -Sacred Cenote - refreshing, enchanting underground sinkhole, sacred to the Mayan people. -Lunch at Cenote grounds (Restaurant-Buffet style. -Tequila Tasting (Chichikan Tequila) ONLY found at this location. -Chichén Itzá, a UNESCO landmark and an important relic of the Mayan civilization. One of the seven wonders of the world. My favorite was swimming at the Cenote. You are required to purchased a life jacket separately and it's required. You have to shower before you go in. They want to keep the water clean so no sunscreen. Third was the ruins. I absolutely love the history behind it. I forgot about the tequila tasting. It was short but the tequila was so good. They only make it for Chichikan, no other place. I wish we could've had more time at the colonial town of Valladolid. I would've liked to explore more. What a great experience and my Mr and I had a blast. Hats off to Romeo, Juan and Hugo. They were amazing guides. They looked out for us and made sure we were okay. I would highly recommend this trip! It's worth it!

I had a terrible experience with Amigo Tours on October 30th and would not recommend them. While I…read moreunderstand that unexpected issues can happen, the level of unprofessionalism I experienced was completely unacceptable. Their vehicle broke down, which I was patient and understanding about. I waited over an hour for pickup, even rearranging my evening plans to accommodate the delay. Despite this, communication was awful -- I asked multiple times for an update and got no clear response. When they finally arrived, they didn't bother to call or text me to say they were outside. Instead, they left without me, after I had been waiting in the hotel lobby the entire time. This was a complete waste of my time and money. I didn't receive the service I paid for, and the poor communication and lack of basic customer service made the situation even worse. Amigo Tours needs to take accountability for how poorly this was handled.

If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.