When finding an excursion for Cancun is really difficult. There's so much to do so little time. After a couple of days of looking, my Mr found this one from Amigo tours. We booked it on trip advisory. Plus you have to pay Mexican tax, so that's separate from the purchase you made online. It's a two hour drive so make sure you pack alot of water, sunscreen, towels, extra clothes. Please make sure you pay attention to the guides and what they have to say. There are rules. Each destination has a time limit. One more thing, they do pick you up at your hotel depending where you are staying. You go to three places. Here is the itinerary: -Valladolid, a colonial town in the Yucatan Peninsula (1 hour behind) -Sacred Cenote - refreshing, enchanting underground sinkhole, sacred to the Mayan people. -Lunch at Cenote grounds (Restaurant-Buffet style. -Tequila Tasting (Chichikan Tequila) ONLY found at this location. -Chichén Itzá, a UNESCO landmark and an important relic of the Mayan civilization. One of the seven wonders of the world. My favorite was swimming at the Cenote. You are required to purchased a life jacket separately and it's required. You have to shower before you go in. They want to keep the water clean so no sunscreen. Third was the ruins. I absolutely love the history behind it. I forgot about the tequila tasting. It was short but the tequila was so good. They only make it for Chichikan, no other place. I wish we could've had more time at the colonial town of Valladolid. I would've liked to explore more. What a great experience and my Mr and I had a blast. Hats off to Romeo, Juan and Hugo. They were amazing guides. They looked out for us and made sure we were okay. I would highly recommend this trip! It's worth it! read more

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I had a terrible experience with Amigo Tours on October 30th and would not recommend them. While I understand that unexpected issues can happen, the level of unprofessionalism I experienced was completely unacceptable. Their vehicle broke down, which I was patient and understanding about. I waited over an hour for pickup, even rearranging my evening plans to accommodate the delay. Despite this, communication was awful -- I asked multiple times for an update and got no clear response. When they finally arrived, they didn't bother to call or text me to say they were outside. Instead, they left without me, after I had been waiting in the hotel lobby the entire time. This was a complete waste of my time and money. I didn't receive the service I paid for, and the poor communication and lack of basic customer service made the situation even worse. Amigo Tours needs to take accountability for how poorly this was handled. read more

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My lady and I were looking for a great excursion while in Cancun when I happened upon this place giving one of the Mayans ruins of Chichen Itzá. The tour also included buffet-style lunch and a tequila tasting so we were all in. The price for it all was nice too including local tax. We were picked up from out resort which made it easy. The staff were all very friendly and helpful. We started out at the little town of Valladolid, a lovely little place with lots of character and charm. From there, we went to a beautiful cenote park. They require a full shower and life jacket to get into the waters of the cenote but it's definitely worth it. This park is also where we enjoyed the lunch buffet and the tequila tasting featuring tequilas you can only find there (definitely try the 12 year anejo). After that, it was on to Chichen Itzá Park. I've seen this place in pictures and in movies, but nothing compares to seeing it in person. I definitely saw why it's considered one of the seven wonders of the world. It truly is a marvel to behold. There are also a plethora of vendors selling all sorts of different souvenirs. I had to get a personalized Mayan calendar while I was there too. I'd truly recommend pace, hydration, and lots of sunblock while you're here. Keep yourself safe. After that, it was back to our resorts. This was a great experience and one my lady and I won't soon forget. The sights, the sounds, the sips, the souvenirs (some including MORE sips). If you want an unforgettable day trip, take in this one for sure. read more

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We arrived at the designated meeting spot well before our departure time. No one called our name. We texted prior to their departure. No one came looking for us. The next text informed us they left without us. We called and the man on the read more

Had a great and very informative tour of Chichen Itza, Valladolid, and the Chichikan cenote nearby. Excellent facilities to visit and fantastic drive, guide, and care by Eddy, Kevin and Ismael. Fun extras were included and gentle, but clear management of our large group by Kevin! I highly recommend booking with this team specifically and with Amigo Tours generally out of Cancun. read more

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Though the temperature was over a whopping 100 degrees, our group of over 20+ absolutely loved their time with Rodrigo and Efraim for the Chichen Itza VIP Tour! They couldn't stop raving about how engaging and knowledgable Rodrigo & Efraim were. Rodrigo & Efraim were so great, our group truly learned so much about the Mayan culture and shared the wealth of knowledge with the rest of our group that couldn't attend! Also, bonus for Rodrigo and his pro-IG pointers for the perfect Chichen Itza photo ops! The Chichen Itza Tour VIP includes: hotel pickup, bilingual guide, a visit to Chichen Itza and Valladolid (a traditional town/rest stop), tequila tasting, an opportunity to swim in a cenote, and lunch. A few notes that caught us off-guard. The payment made to Amigo Tours DOES NOT include entry to Chichen Itza, a life vest rental fee that is required to enter the cenote, drinks purchased during lunch, and tip (optional, but highly encouraged). Expect to bring cash &/or cards! The tequila tasting. I was disappointed with the tiny little shooters they were offering... but wow. So delicious!! I thoroughly enjoyed all the flavors offered (strangely and particularly the corn flavored tequila!) and would recommend buying it on-site, as you won't find it anywhere else! read more

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Avoid this tour company. Their customer service is a joke. They let me book telling me my hotel was in a pick up zone. When called to confirm they said I was out of the area for pick up refused me a refund lost out on money. Save yours. Go with someone else. Avoid at all cost. read more

We did the Chichen Itza, cenote, and Valladolid with lunch tour with our wonderful tour guide Pastor and the lovely driver Alexis - my friend and I were both so happy and loved this tour. The cenote was so magical and such a lovely time - definitely recommend taking a swim / floating around. Chichen Itza is majestic and Pastor shared a lot of great information. It was also great to go later in the afternoon because it felt less crowded and not as hot because there was more cloud cover. We also had some free time to walk around, which allowed me to walk and check out the sacred cenote at the site. It's a very full day but absolutely worth it. I was anxious about the pick-up and drop-off but it went smoothly and they answered my questions I had ahead of time and were very communicative. All of us on the tour had such a great time with Pastor and Alexis. I read through a LOT of reviews when choosing tours and I can say I'm so glad I chose this one. I absolutely recommend choosing this tour (I recommend booking directly with Amigo Tours to save money because third party sites usually charge a bit more) if you want to see Chichen Itza, a cenote (we went to Chichikan), and Valladolid. Valladolid was also an interesting town because before the Spanish built it, there was a Mayan town here the Spanish destroyed so you can see the influences in the local architecture. read more

*Summary and screenshots towards the bottom* I don't like writing bad reviews. In fact, I don't enjoy doing that all. I'm usually the type to give the other party the benefit of the doubt. If you look at my other reviews I've ever made they're generally very positive, BUT after going through what I have with this company I feel the need to warn people to spare you a similar predicament and to give you some insight before you choose to book with Amigo tours which is now proving to be a costly mistake for me. I booked a tour to Chichen Itza for me and my fiancé back in December using Expedia for January 4th. I was under the impression that nothing had been wrong with my order but on January 3rd I was told, as you can see in this chat I had with an Amigos tour employee, that my trip was cancelled. You can very visibly point out which responses were mine and which one were the employee's. Not wanting to miss out on this experience because we had only a limited amount of days in Cancun, I rebooked and again, repaid, for January 5th. Hence, I paid. Again. A second time for two of us, a little over $115. Twice for the same experience. Naively thinking they would be reasonable and issue a refund without me even having to ask, I was later informed by Expedia that Amigo tours had marked me as a "no show" for the 4th and hence, will not, be refunding me. I am extremely confused as to how I was a "no show" when the employee I had been in contact with explicitly said my tour had been cancelled. I am not comprehending how I am being held liable for this (????). I truly do not understand how this was an acceptable response. So again, I reached out to both Amigo tours and Expedia and again, explained the situation with the same screen shots and tonight (January 6th) received a response saying they STILL would NOT refund me all the while acknowledging that the tour, did in fact, get cancelled but now throwing in another baseless claim that I "had the option to rebook" which is laughable at best because I, not once, was ever contacted about a rebooking option. I am still, utterly confused and extremely disappointed in how this whole situation has played out. I will not be refunded because a service was rendered apparently, without me/us being there because again, I was informed it was cancelled. The lack of accountability has truly been astounding. TLDR: (and in conclusion) they will not be refunding me at all for an error on their part and continue to insist I'm in the wrong. Additionally, I have no idea what they're talking about (about that rescheduling stuff). I'll leave these screenshots here and as a consumer, you can decide if it's worth the gamble with your experience. And keep in mind, one person is about $50 something. So all in all I am out about $230 and will not be getting any of it back because I was somehow, some way, supposed to show up for a cancelled tour. read more

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I would highly recommend Amigo Tours for a day trip to Chichen Itza. We booked the tour for 2 adults and an infant via Viator in November 2022. There was no pickup offered from our hotel. However, the pickup point was just 5 mins away from our hotel, which wasn't too bad. The tour company informed us about the pickup 24 hrs before the tour so we could plan well. Our pickup point was at 5:25 AM, and the bus was already there right on time. Once boarded, and after a few more pickups, we were on our way to Chichen Itza. We were the first tour bus to reach Chichen Itza, way before the opening of the gates. Even the vendor stalls were not opened as yet, and this really paid off. We were first ones in the door after the gates opened. We had a local guide who was amazing and walked us through the history of Chichen Itza. His enthusiasm and passion were unbeatable. We spent about 3 hours in Chichen Itza, till we finished the tour the sun was over our head and it was hot and dry. We were glad to have started earlier, which meant we escaped most of the heat and crowds. While we were leaving, the parking lots were filled with vehicles, and the entrance was cramped with people. After the tour, we had a lunch buffet at a nearby restaurant. The buffet started with a welcome from the chief and taste of a local drink. The buffet was pretty good. After the buffet, we went to cenote Selva, a sinkhole filled with water. We had a free tequila tasting at the cenote. The water was so refreshing and a welcome break from the heat. Life vests were mandatory and available at the entrance for purchase. Overall, it was a truly remarkable day, and we had fun. Tip 1: Make sure you reach before the gates open and are among the first ones to enter. The crowds to Chichen Itza is not a joke. By reaching early, you can escape the heat and crowds Tip 2: Wear a sunscreen and keep reapplying. Make sure you carry a sun hat or umbrella and plenty of water Tip 3: If you have infants or toddlers, make sure you get a stroller with sun cover. There is a lot to walk around. read more

Amigo Tours - Tours Near Me - Cancún, ROO

**Avoid This Tour Company** I strongly advise against choosing this tour company. Our experience began well enough with our guide, who went by the name Pastor (though his tag said Guia), starting the day on time and getting us to Chichen Itza before the crowds. Despite the intense heat, being the first group provided the coolest experience possible given the circumstances. However, things quickly took a turn for the worse. The bus's air conditioning broke down, leaving 30 adults sweltering in 100°F heat. After a 1-hour drive, we were taken to a gift shop with no air conditioning, which was poorly timed given our hot, sweaty state. At the cenote, Pastor told us it would cost $7 per person for a life jacket and locker, but it was actually $7 for each item. Misleading, but we managed. The cenote itself was enjoyable, especially jumping from the platform. Our next stop was a buffet where drinks were not included. When we sat down, a server asked if we wanted anything to drink. Since we had water in our bags, we asked how much two cold waters would cost first. The server said $1 total, so we ordered it. After finishing our meal, another server demanded $8 for the water. Despite our protests and waiting for Pastor to intervene, he sided with the staff and we were forced to pay the inflated price. The staff produced a drink menu that had never been shown to us before (nowhere to be found on any of the tables in the restaurant) and insisted on the higher charge. Pastor and the staff waited until everyone else had left to talk to us, which made us very uncomfortable in a foreign country. I regret not bringing this dispute back to the tour bus where we would have felt more protected among other tour members. Pastor's lack of support and the suspicious coordination between him and the staff suggested they were all in on the scam. We felt deceived and frustrated. The bus ride back was still without functioning AC, turning it into a moving sauna with a cracked window in the ceiling for minimal ventilation. They finally switched us to a new bus after 2 hours of enduring the heat. For anyone considering this tour, insist on seeing written prices to avoid being overcharged, and be wary of potential scams. This was not the enjoyable experience we had hoped for, and we felt cheated and disappointed. It's about being treated honestly, not the money. We would have tipped for good service, but not for this kind of treatment. Avoid this company and find a more reputable tour provider. read more

Amigo Tours - Sauna Bus - Tours Near Me - Cancún, ROO

Rated high on trip advisor for a reason. This was a great excursion. Would recommend! We did this excursion on the second day of our trip in Cancun. Booking was easy on Trip Advisor. We chose the option to have them pick us up at our hotel. Being tourists and the meet-up time at 6 am, we did not want to meet up in an unfamiliar location. The day before our trip, they emailed us our confirmation for pick-up. The van arrived on time at 6:25 am with one couple already in the van and we went to pick up another who did not show up. Our van shuttle took us to a bigger bus where we met the rest of the group. There is a preservation tax of ~ $30 USD per person that is preferred to be paid by card before boarding the bus. We board the bus and off we go. We travel for about 1.5 hours before Marco (our tour guide) gets up and starts letting us know how the day is going to go (Valladolid, Chichén Itza, Cenote swim) and also that we crossed into Yucatan Peninsula and gained an hour. He then starts to give a very detailed history of l Chicken Itza and tells us about all the people in this area. We stop to see Valladolid a traditional town in Mexico for about 15 min before heading off to lunch. When we arrive at lunch (about a 15 min bus ride) we were greeted by the Mayan people who hosted the groups for lunch. We do a little shopping in this their store (they accept card) and then we're off to lunch next door. Lunch was some pork tacos and some sides. The food was decent. We board the bus and off to Chichen Itza. This place is a historical landmark and Marco knew a great deal of the history. He knew where to take us to get some of the best photos too. After about 2 hours we board the bus and off to the cenote. Once here Marco explains we will need to buy a life vest (required) and a locker (optional). The cenote is an amazing experience, it's cold at first and then you'll get used to it. There are places for you to jump off or ease your way in with stairs. It's about 150 ft deep so if you can't swim stay near the doc. Marco had the "lifeguard" give us a warning so we could change and get back to our bus to get back to Cancun before dark. The bus dropped us off at the bottom of our resort to save time stopping at 10+ resorts. Would recommend. Don't book anything else on this day. You will be gone all day. Bring snacks too, it can be a long day. Also, a big thank you to our bus driver Philippe. Felt safe the whole trip with him behind the wheel. read more

Amigo Tours - Tours Near Me - Cancún, ROO

This is a whole day tour and we were all pretty tired by the end of it. We paid more to be picked up at our hotel and it's worth it. You don't want to be stuck shuttling when you're tired. It's an early pick up and the drive to Valladolid took about 2.5 hours so we got to nap on the bus. Charter buses are all equipped with AC and a working bathroom. Masks on the whole ride! We drove a little around Valladolid and learned some history but we couldn't get off the bus to walk around because of COVID-19. Since we weren't able to get off, I didn't think it was worth it and we should've just gone straight to the ruins. At Chichen Itza, we met another tour guide who took us around the major points. The heat was sweltering and we tried to stand in shade whenever possible. Bring lots of water and wear sunscreen! At the end, we were a little confused on where to meet our bus and felt lost for a solid 20 minutes. Luckily, we weren't left behind. From Chichen Itza, we had a buffet lunch which included either a coke or bottle of water. Food wasn't bad and it was supposed to be traditional Mayan food. But I noticed flies landing on the food...still ate it though lol The cenote was next and this was such a refreshing way to end the tour. Everyone needs a life jacket and you can rent these along with lockers at the front. There's also tequila tastings! I've never had such delicious tequila before! While you're in the water, the lifeguard announces leaving times for the different tour groups. Everyone knocked out on the bus ride home and we came back with new experiences. While we enjoyed the tour, I didn't feel completely satisfied, which is why I gave 4 stars. The tour guide on the bus was a little annoying and there was all the flies on the food. Little things that added up, and it left me not enjoying the tour 100%. read more

Amigo Tours - Tours Near Me - Cancún, ROO

Very unreliable and unprofessional. They canceled a tour that was booked a month in advance only 48 hours before the tour itself. Their excuse was the weather. However, we did manage to organize last minute a similar tour and the weather was awesome... read more

Hello, first off they left us at one stop of along the tour despite having a few minutes left. Before, my aunt asked the staff how much do we have to walk around and he said 30 minutes. When we saw them past us by, my cousin had to chase down the bus and it only stopped because a police officer made them. She told the staff to wait for us as we were only 10 feet away rushing. They said no multiple times. They told her to tell us to get a taxi. Thankfully we are able to communicate in Spanish so we were able to get a taxi quickly. But it is unfortunate since we left some of our belongings on the bus. And according to some other reviews, they have done this to multiple people. Some of those who are aren't Mexican and/or aren't able to communicate in Spanish. Then on our way back, one of the staff named Maricela walked down the aisle with a QR code for everyone/every party to leave a review. But when she came to us, she didn't even offer us the code and walked past us. I wonder why. They also kept quiet when we confronted them. When we left the bus, I noticed I forgot my purse. I called the agency phone number (since the tour guides never gave us their numbers for emergencies)and they said they will contact the bus and they leave me a message. I never received anything. My sister then called but she spoke in Spanish and they gathered more information such as what did the purse look like, who were the tour guides, etc. They did not want to give us the location where they leave the staff or bus since it is "confidential." They then said they will contact the tour guides to check for the purse. After almost an hour, they messaged my sister to say they did not have my purse which is interesting considering I bought something right before boarding the bus on the last stop. We also never made any other stops since then nor did anyone of my group had it. Again there are several reviews such as people losing their wallets and only for the agency to return them with no money in it. I have to now leave cancun without my ID and credit and debit cards. It is very unfortunate and scary that this agency does not have their clients best interests and safety in mind. read more

Amigo Tours - The phone number i called to let them know about my purse. notice how the second call was only two minutes. - Tours Near Me - Cancún, ROO

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We paid for the non-inclusive option, because we did not want food and drinks at the beach club. We understood that this would mean that we would not receive food and drinks. However, we were not even allowed to sit down at the club. We first sat on a beach bed, but were told that they were for premium customers only. We then tried to sit at multiple tables, but at each one were told the same thing. In frustration we asked a staff member where we could sit, and he suggested that we could maybe sit on the ground. We were eventually helped by our group leader, who very kindly convinced the wait staff to allow us to sit quietly at a table. We don't mind, and expected, the upsell attempts. We did *not* expect the rudeness and lack of consideration that we received. On the plus side, the crew of our boat worked very hard, and our group leader was very kind and understanding. We appreciated her help. One of the crew members came around with a tip box at the end. We gave him a generous tip despite our terrible experience at the beach club, but he forgot and came around again. We told him in Spanish we already gave him a tip, and he totally didn't believe us. That left a bad taste in my mouth. I suggest waiting to do the tip box at the end when people are getting off the boat if you can't remember who tips as it will encourage everyone to tip and avoid this interaction. With the dock fees, parking fees, and just overall poor quality experience at the club and short snorkeling experience I would definitely avoid this in the future. We have a car and speak Spanish well enough so we are able to go to better places like Maroma Beach Club and Playa Gaviota Azul that this felt like a total waste of our day. read more

Our tour guide Carmen she spoke very good English with knowledgeable explaining about every place with professional and kindness. Also Driver Roberto drove smoothly with safety. My sister and me are very satisfied this Tulúm and Coba trips. We will be coming back again! Thank you so much Carmen and Roberto!!! read more

Late pick up by 2 hours. Called, no response. Driver came at 7 am instead of 5 am - the original time. The guide was good but he was given the wrong info. He was tired and during the drive would put on his headphones and sleep. Felt badly for him. He told us about how hard it was to work for tour agencies, among other problems with tourism in Maya lands. read more

EARLY ACCESS CHICHEN ITZA - Full itinerary and hints. We went on 12/11/19. What to bring: 4 bottles of water (we brought 1 each and it wasn't enough), sunscreen, hats, snacks and either pesos or credit card to pay for $406 pesos/pp entrance tax (admission was included in the tour price). Mosquito repellent was not needed in December Booking: The day before on Tripadvisor which was a lot less than their website. They will pick up at any hotel in the hotel zone. Just select " 5:15 am pickup and 3:30 pm dropoff Cancun time Tour guide & driver: Marco & Victor Bus: Nice air-conditioned tour bus with curtains and reclining seats. Great driving both ways. 6 am: 1st stop at a gas station with a convenient store where you can use the restroom and get beverages and snacks. Note: Sometime during the drive, you will go back 1 hour. Cancun is 1 hour ahead of local time so the drive from this point to Chichen was about 2 hour and 15 minutes. 7 am local time: Marco gave us some background on Mayan history which was informative. He persuaded us to fill out a form to purchase a Mayan birthday chart ($465 pesos/each) at the site benefiting Unesco which we went for. He discouraged the group from patronizing the vendors at Chichen because "some of their stuff are not even made in Mexico". Instead, he told us to wait and buy from items made by local artisans at the stop after the tour where we pick up the sack lunch. DO NOT BELIEVE THIS! Support the local vendors at Chichen; they are hard workers who are more than willing to give you a good deal. I believed Marco and this was my only regret about this tour. 7:45 am local time: We were the first tour bus to arrive. Chichen Itza opens at 8 so you have time to use the bathroom and get beverages & snacks. 8:20 am: Entered the site. The people were divided into English and Spanish groups. Wow! Despite the heat and early departure, it was totally worth it to see one of the 7 Wonders of the World. MARCO WAS AN EXCEPTIONAL GUIDE. I was most impressed with the acoustics of the compound. How does a hand clap result in a bird chirping on the top of the temple?! At the ball court, he demonstrated more acoustic magic! 10:05 am: Free time to walk 5 minutes to the Cenote. Along the way, you will be solicited by vendors as is the case at most tourist marketplaces. There was a store at the end for popsicles and cold drinks. 11:10 am: Bus left. Super glad we did the early access as the parking lot was now brimming with busses. Noon: Stopped at a department store like shop that Marco was talking about. Seriously?! We were greeted by 8 sales people! Marco demonstrated a healing rock on my husband's back then we were free to shop for 20 minutes. Many of the items were the same as what we saw at Chichen except 4x more expensive. the sales staff followed us around. I'm sure there must be some kickback arrangement. I wished I would have bought stuff at the Chichen instead. Having said that, an air-conditioned room lured my husband into looking at some overpriced bracelets. Unable to agree on a price, we picked up our sack lunches and went back on the bus. The salesman followed us and waved my husband back in. He ended up paying 60% off the initial asking price. All was not lost as I ended up with a beautiful turquoise silver bracelet. 3:30 pm: We were dropped off at our hotel, Live Aqua. We tipped Marco and Victor for a job well done! It was hard to leave the food smorgasbord, endless drinks, and royalty service at the resort, but we were glad to venture out and experience some Mexican history. We only did 1 excursion during our 7-night stay in Cancun but glad we picked this one. I highly recommend it! read more

This tour was a huge disappointment! They rip you off left and right, we're not very nice and did stuff like take you to stores that charge $50 for a rock. They were supposed to issue me a refund and said they would and then didn't when I got back to the US - I found that upsetting and dishonest! read more

Used Amigo Tours for Chichen Itzá day trip with lunch buffet, Cenote and Villadolid. Prepare yourself for a long day, but all worth it. We had Daniel as our tour guide and he was informative throughout the whole drive up. Which made the time go by a little faster. Make sure you pay attention to what the guide is saying regarding return times and locations. You don't want to be left behind! There's a timed schedule they follow and THEY follow it. We had a group that was not accounted for and about 10 mins of awaiting the bus left. The guide does say check your watch and let's you know what the next stop is in case you need to catch up. Chichen Itzá breath taking to SEE!! The tour guide gives you good information and also takes good pics for you. There are vendors on your way in and will try to sell you their items. There was some confusion at the entrance as fees need to be paid. Unfortunately the group needs to make line with the rest of the groups arriving, so it takes a minute. Also it's two separate fees, that's where a lot of people where confused. It was one fee for the entrance (about $35 USA) and one fee for taxes. Each fee is paid as a separate window. Cenote amazing! Must see in person because a picture does not compare. The water is refreshing especially after all the humidity. When you arrive there's a ritual/custom presented but afterwards you walk through a "gift shop" and we are to stay there for about 20 mins before moving on. Lunch Buffet was tasty and it did the job. Drinks are not included but are offered for purchase. Villadolid small town and it's a quick stop. It has shops and a park. The guide tells you it's for pictures only due to the time. And 20 minutes goes by fast so don't wonder too far away. Suggestions for Amigo tours would be to provide water, a snack would be nice too. Also when arriving at the Cenote I would suggest the group be allowed to continue and not have to wait 20 minutes for those shopping, not all of us want to shop. 20 minutes is a good amount of time we can be exploring the Cenote area and not be wasted standing around waiting. Not sure much can be done about the confusion at Chichen Itzá unless both additional fees can be added to the tour price or have a line just for the group. read more

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My husband and I were booked onto the early access Chichen Itza tour. Two nights before our tour they messaged to say that circumstances had changed and were going to send us on a Chichen Itza plus tour which wasn't what we wanted to do but our other days were booked up so we had no choice but to accept if we wanted to see Chichen Itza. After looking back at other reviews it seems like it's quite a common tactic for this company. Firstly, the new tour they offered cost less than our original tour so I asked for the difference to be refunded. They told me I had to contact Viator which I did. Viator have then contacted Amigo Tours who told them the tour was an upgrade and not cheaper so no refund for us. This is obviously why they cancel the early access tour...so they can force people onto a cheaper tour and keep the extra money! This new tour is advertised as no more than 40 participants but we had over 50 people on our coach meaning everything was already taking longer. Before we went when I was messaging with Amigo Tours, I asked if we would have free time at Chichen Itza and they told me we'd have 40 minutes. That wasn't very much so we asked if we could leave the guide and they told me it wasn't a problem and that we should just pay attention to the time the guide tells us all to meet back at the bus. Well on the day, the guide mentioned no time to any of us to be back at the bus and proceeded with the tour. We didn't have an opportunity to get away but carried on as we knew that 40 minutes of free time was going to be better than nothing. Well...we got to the end of the tour and the driver told us we were all going back to the bus. Zero minutes of free time. When we got to Valladolid, we knew this was only going to be a short stop of 30 minutes but we only got just over 20 minutes. I have requested a full refund through Viator and Amigo Tours have denied everything. Said we got lots of free time at Chichen Itza and the full time at Vallodid. This means I now have to do a charge back with my bank just to fight these awful scammers. There are so many tours online to Chichen itza...please do yourselves a favour and choose anyone else but Amigo Tours! read more

Exceeded every expectation we had for this trip. Marco is a wealth of knowledge, and I truly believe that he made this the experience it was for us. The pyramid was great, the cenote great, the food was great, and Marco was exceptional. Learned so much! read more

Amigo Tours - Tours Near Me - Cancún, ROO

Did the early morning Tour and it was very well worth it. You beat the crowd and the crazy traffic getting in. The Amigos Tour will pick you up at your hotel, or you can meet them at a designated hotel pick up area. Marco was our tour guide and he was excellent. Very informative tour! You will head out at around 5am, take a rest stop at a Mayan village around 7am where you will be provided a lunch (Sandwich, apple, juice, chips). You may bring your own food and water. You will have the opportunity to shop at the Mayan villages (There is plenty of shopping opportunities at the site as well as their are plenty of vendors). You will reach Chichen Itza at approximately 8am. There Marco will give you a very informative tour for about 2 hours. You will then have 1 hour to 1.5 hour to explore on your own. You will then be back at around 3pm. Beat the crowd, traffic, and heat! read more

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My wife and I had the most amazing time seeing Chichen Itza with Rodrigo and Efraim. I know there was know way of knowing ahead of time, but it just so happened that Rodrigo was the best tour guide we could have ever asked for. He was so patient and knowledgeable. It was beyond my expectation. I looked around at some of the other tour guides, and I know we got the authentic experience. We were amazed. Lunch was delicious, the Tequila was some of the best I've ever had, and the Cenote was absolutely breath taking. I almost didn't go in, but Rodrigo said I'd love it, he was right! I know this was the exact place for my my wife and I to be, and the exact person to take us there. He even took the time to make sure people were able to get their perfect Insta photos! this is the tour you want. I am forever grateful for this experience. read more

Amigo Tours - Tours Near Me - Cancún, ROO

We booked two tours with Amigo Tours in Cancun and they were both great! We booked directly through their website. December 8, 2022 Amigo Tours - Chichen Itza The confirmation email told us the bus would arrive at 5:20am at Beach Palace and only wait 5 minutes. The bus showed up at 5:19 and left at 5:26. Our tour guide, Rodrigo, was amazing. He was explaining things in both Spanish and English fluently. He gave us time to relax and let us know when we approached our destinations. He was well-prepared and organized for the tour. He dropped all the guests at their hotels. He's amazing. ------------------------------------------ December 12, 2022 Amigo Tours - Tulum Again, the bus showed up before the supposed pick up time, at 5:16 and left at 5:26. At the time of our tour, the guide, Mina, had only been learning English for 4 months. However, she was able to explain things in simple, clear English. We understood her instructions. She was very friendly, bubbly, and positive. She made sure we were all comfortable. She gave good suggestions and tips for each place we went. Overall, I'd highly suggest Amigo Tours. I am not sure why there are other reviews saying they didn't get picked up, unless they were late. The tours are affordable. Read the information on what's included and what's not. Once booked, read the emails carefully about tips and pick up time. read more

This is a great tour is you're wanting to fit several activities into one day or if you want to see Chichen Itza and don't wanna make the 2-3 hour drive on your own. This is a LONG day, so don't plan much else for your day. We were the first to be picked up by transportation at 550am and luckily the first to be dropped off at 745pm. The first stop in a small town called Valladolid was for 30 minutes which could probably be shaved down a little. It's basically a bathroom stop and to see the church. Next was the Mayan community for buffet lunch and shopping. Lunch was probably my least favorite meal during our Mexico trip besides room service at our hotel. Shopping at the Mayan community was very heavily pushed, however all proceeds go back to the local community. I also think an hour and a half at this stop was way more than needed. Then we headed to Itza which was amazing, definitely take the opportunity to go through it with the guide. There's a lot of history and things to know that isn't visible to the eye. We had 2 hours here, between getting in and going through the tour we were done in an hour and a half. A lot of cheap souvenirs around there. Lastly on our way back we stopped at a Cenote which was amazing. There was also a short and sweet tequila tasting there in the shops where they give you up to 8 samples or so then try to sell you bottles ranging from $50-200usd. We had an hour and a half here and it was good timing. It took us three hours to get back because of traffic, but we expected that after the drive in. read more

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If I could give this a negative stars I would. I booked a Chicken Itza tour through trip advisor/viator what was suppose to be for this upcoming Sunday. Instead, the website refreshed before I could process my order and I didn't realize that it changed the date of our tour to TOMORROW. It wasn't until the tour what's apped me when I realized the date was wrong. At that point I had only booked the tour an hour ago, I went back and forth with Amigos to please change the date, it was an honest mistake, but they refused, saying that I would have to pay the full price again if I wanted to change the date. I ended up calling Trip Advisor/ Viator and they were no help. Saying I didn't cancel within the first hour. (because I was spending 45 minutes going back and forth with Amigos.) I tried explaining my conversation with Amigos, I even sent screenshots of our conversation over to Trip Advisor/ Viator and they didn't care. They refused to give me my money back and so did the tour guide. Amigos purposely took there time talking to me to make sure I was well past the hour mark of getting my refund, they also didn't direct me to talk to Trip Advisor (and Im sure they did that on purpose). They refused to give me my money back/ or make things right. So now I am out $112 because I contacted Trip Advisor 45 minutes too late. I called my hotel to ask about tours and told them about my experience with Amigos and she told me they are SCAMMERS. All the locals are aware they scam people and try to tell the tourists to stay away from them. DO NOT BOOK WITH THESE DECEITFUL PEOPLE. read more

We booked a Chichen Itza day tour with Amigo Tours via Viator for $42. (Note - this does not include a 406 peso tax, which you have to pay to the tour guide in cash). Our tour guide was Antonio and he did a great job at explaining each stop in both English and Spanish. It's a smaller tour (which I prefer) of about 25 people. Our day started at 7 AM, when they picked us up at our hotel in Playa del Carmen. Keep in mind that Chichen Itza is pretty far from here (about 2.5 hours), so you'll be on the bus a lot. Our first stop after about 1.5 hours, was a town called Valladolid. There, we had about 20 minutes to explore. Not much time, but it was nice to see what Mexico looks like outside of the resort. After another 45 minutes, was a stop at some souvenir shops. They had us look around the shops for 40 minutes. I could have done without this. I get that they probably need to do this because of kickbacks, but the day tour is long enough (12 hours!). After that, we found out that lunch was actually in the same vicinity - a buffet spot, called Chilam Balam. The food was okay. It's what you'd expect from one of these tour buffets. At least there was a taco station, which was the highlight of lunch. After lunch, it was 20 minutes or so to Chichen Itza. Make sure you wear plenty of sunscreen and drink plenty of water because it is HOT HOT HOT. It was 98 degrees when we went, but at least we had a breeze. You'll also want to wear sneakers since the ground is not smooth. You also have the option of going with the tour guide if you want to hear about the history, or exploring the grounds on your own. The last stop before dropping you back off at your hotel is at the X-Cajum Cenote, where you have half an hour to swim around. We got back to the hotel at around 8 pm. Overall, it was a great tour. We got to see a lot. But again, I could have used less time at the over-priced tourist shops, and more time at the Cenote. Still, I'd recommend the tour - especially for the price we paid. read more

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I hope I could give negative stars for this company. The experience this morning was ridiculous. We were scheduled to be picked up in the lobby of our hotel at 6:15am. We were down by the entrance doors/lobby area by 6am. We waited for a while and called to ask what the delay was. First of all, their listed number has a message saying it doesn't take Calls. But we kept trying and finally got through and spoke to a female named Karina. She said they had an issue this morning and they were 35-40 min behind schedule but they were on their way. We waited some more and at this point it was past an hour. We waited some more and the bell boys in the front told us to work with concierge regarding our tour. So concierge at our hotel called and spoke to Karina again and they said they were in the hotel next door and are only 5 min out. So we waited again and after 10 min we felt something was wrong. We called again and they said they came to our hotel and they called out our name and we weren't there! Excuse me... we had been waiting in the front watching all the other tour companies pick up their people, so how could they say we weren't there! SMFH! Karina had the audacity to say they had gone there for us. Worst part is Lying to me about it. Bell Boy and concierge were aware we had been waiting there since 6:00 waiting for them. Concierge called them back and asked them if they had provided the staff with a "no show slip" which is something they must provide to demonstrate they truly went there. But of course, they couldn't because they never went for us. We were really looking forward to going to Chichén Itzá. So disappointed in this experience and with this company. We read reviews after and realized people had similar experiences. Maybe we should have read the bad reviews before we booked. Horrible. read more

Booked Amigos Tours to visit Chichen Itza and it was definitely worth it. Highly recommend for anyone that wants to visit one of the seven wonders of the world. There are a few tour times available but I recommend going to the earliest one to avoid the crowds. You have option to meet up or pay extra to have a driver take you to the meet up site. Since I opted for the earliest tour time, our driver picked us up at our hotel at 4:45 am. From there, he took us to the tour bus. Travel time from Cancun to Chichen Itza is 3 hours each way. There is a restroom break each way and in addition, they will stop at a Mayan village on the way there to pick up your provided lunch which includes juice, fruit, chocolate, mint, and sandwich. Once you arrived, the tour guide will take you around for about 2 hours then you have an hour to explore on your own. Our tour guide Marco and driver Antonio were amazing and super informative. I've learned a lot and it was worth waking up super early for. read more

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We took the Chichen Itza at Sunrise tour with the Archeologist tour guide Marco, this was an amazing tour made so informative because of the knowledge of our guide Marco, he showed us many key points and features you would miss just visiting the site without someone with his vast knowledge . It seems that Marco has made his life's studies about the Mayan culture and also the site at Chichén Itzá. Highly recommend booking your trip with them, I was amazed at how much I didn't know even after watching several shows and the research I did before going. The early trip is the time to do it, before the crowds arrive and it gets too hot. Amigo tours has the schedule down pat as we arrived at site several minutes before it opened. Marco was even gracious enough to offer to retrieve a forgotten souvenir and promising to get it delivered to our hotel. Five Stars! read more

Amigo Tours - Tours Near Me - Cancún, ROO

If I could leave zero stars I'd do that. We never made it to this tour because Amigo Tours (the tour company in Mexico that partners with Viator) never picked us up. They promised us hotel pickup said that they would confirm with us 24 hours before our tour which never happened. We booked the deluxe tour, where this was supposed to be included. We waiting outside of the Resort Scerets Moroma from 445 am to 7 am for them to come pick up us and they never showed up. We called 9 times to the number that was on the voucher and no one answered. We called Viator and they were able to reach them (somehow) and Viator told us that they said they came to pick us up and we weren't there. They also told us that they have VIDEO evidence that we weren't there. We asked to see this "evidence" but were denied. Viator refused to give us a refund for this awful experience. We had to take a taxi and pay three times as much to see Chichen Itza. We waited out side with the concierge service from our hotel and we spoke to the hotel staff about this. As soon as we said "Amigo Tours" they laughed at us, saying that they are a known scam in the area and that this is their M.O. All the locals know about these people, so it's interesting that Viator would not only partner with these type of people, but then SUPPORT THE SCAM and deny a refund. I booked 100 of tours in Mexico a year with my clients as a travel agent and I have never had the customer service or issue that we have had with this provider. read more

Such a great tour!! Have done the Chichen Itza/ Valladolid / Cenote tour 5 times now with different companies and this was by far my favorite! So well organized, well planned and just an overall great experience! Loved the fact that we did Chichen Itza first thing in the morning, to avoid the crazy heat. The buffet lunch was just okay, but that's to be expected on these tours. We got back at a decent time, around 6, which is great! It was a full day full of fun activities. Highly recommend this tour! read more

Review of: Isla Mujeres Catamaran Sailing Tour with Snorkel, Open Bar and Buffet lunch I booked this tour and was excited to go on this trip. Sadly, the tour operator did not contact me until they day before the tour after the cancellation window was closed. Based on the information provided in the operator's message, I realized this tour would not be suitable, and I tried to cancel through Viator. The Viator representative informed me that she had canceled the tour, but that because refund window had passed, I would need to request a special refund from Amigo Tours. Not only did Amigo Tours not refund any part of my payment, the driver showed up at my hotel the next morning and woke me up. Either the Viator representative lied and did not cancel my tour or Amigo Tours has serious logistical problems. Stay far away from Amigo Tours and don't trust Viator with your bookings. Find someone else. You may regret it otherwise. read more

We had a wonderful time, with Cesar & Lenny Kravitz (aka Jorge). Cesar is very handsome and charismatic tour guide. Lenny too + a great driver. We loved the little towns we drove through fascinated with the Mayan culture and the magnificent Mayan pyramid - Fernando was our great guide. Followed by the cenote - it is soooo beautiful, the water was cool & rejuvenating. Perfect after a hot couple of hours in Chichen Itza. The traditional music & dance performance during our tasty lunch was a bonus! This is a great time. 2 days ahead of your tour, contact the tour operator: Amigo Tours +52 998 100 257 or call (01 998) 898033 or ask your hotel concierge to see about being picked-up at your hotel to save an expensive taxi trip downtown! read more

10/10! This is by far the best excursion I have ever taken. The staff was terrific - especially Marco (Tour Guide) and Victor (Driver)! Marco has a true passion for the history of the Yucatan and Chichen Itza that consumes everyone. We navigated the ruins and cenote like locals because of him. It was a wonderful day, and I would use this company again. Just make sure you bring Sunblock and an umbrella because there is no shade at the ruins. We forgot an umbrella and Marco lent us him so we did not get a sunburn. read more

Amigo Tours - Tours Near Me - Cancún, ROO

We book a tour tru trip advisor and it was connected thru avitor. May have spelled it wrong. Anyways amigo tours were to pick us up at 650am st the lobby. We got to the lobby exactly at 650am. We waited till 730 and then they emailed us saying we were a no show. The bell hop and other employees were witnesses to our waiting in the lobby but amigo insist we were a no show and no refunds. They even said they took pictures of empty lobby to say no one there. Hotel said they are supposed to give "no show slips" to Hotel to prove they showed up and hotel staff were on our side and they saw us waiting for almost an hour and they didn't get any no show slips Long story short is they have some good reviews but watch out. BOOK THRU HOTEL CONCEIRGE. It may cost more but you have more rights and power. If tour companies screw with conceirge their guest don't come back. You pay more for extra security read more

Amazing tour! We had Rodrigo who was amazing, he knew so much about the history of Chichen Itza. He also showed us how to take the perfect pictures in front of the pyramids. Would defiantly recommend, its an all day tour filled with lots of history and excitement! read more

If this is your first time going to Chichen Itza, I HIGHLY recommend this tour. TL;dr - good price for what you get. Clean bus. Good tour for a 1st time visit to Chichen Itza. Two of my friends and I found this tour on TripAdvisor. We've all never been to Cancun. I was surprised at how comprehensive the tour was. The early pickup time (around 5 AM) is partly to beat the rush of other people going. If you're going from the beach strip hotels, it takes about 2 hours to get to Chichen Itza. Marco is the tour guide, and Carlos is the driver. The bus is a standard tour bus. It's kept very clean and the seats are comfortable. You sit two to a seat. Marco is very well versed in Mayan culture, and he teaches you all kinds of Mayan calendar, Mayan numbers, and Mayan artifact fun facts along the ride. The first stop was a large souvenir pit stop with restrooms and plenty of things to shop for. There, you get a standard sack lunch: apple, chips, simple sandwich, juice box, small chocolate, mints. I've definitely seen reviews of people talking bad about this, but honestly, you're not here for any gourmet food, haha. Next stop, is your world wonder! Marco is incredibly knowledgeable and makes the experience extremely fun with his expositions. It makes you marvel at how ancient Mayans constructed all the incredible architecture. You get some free time at the end of the tour to kind of wander around the Chichen Itza site to take pictures. The price is great for tour you get. Don't forget to tip them!!! read more