I've been going to the Mews Vet Centre for 14 years. I did switch to another vet one time that was closer to my home, only for the vet to yell at me for putting a dog sweater on my long-haired Lhasa Apso to keep his hair from getting matted in a very deep snow. (It was only on for the two blocks it took to walk to the centre.) I promptly returned to the Mews dispite the distance. So not everyone gets on with every vet. I think the Mews prices are high, but I think the service is outstanding. My opinion of the negative reviews here are that I have, too, have sometimes felt I wasn't treated very well, but in all honesty that was when I was told something I was doing was causing the problem (and it was the truth). I had to accept that just as people are different, vets are different in the way they actually speak and I needed to listen to what was said to me rather than how it was said. I now take our three cats, our dog and our bunny to the Mews. If I don't want a treatment, they don't force me. I took one cat there that I got from someone who got it from a rescue centre and the vet wanted to give the full needles as if it was the cat's first time at the Mews. I stated (nicely) that I was not willing to pay for that as I was confidence the year-old cat had had his needles a year before at the rescue centre. The vet wasn't happy and advised me it was my responsibility for the cat if only the boosters were given. I agreed and a year later my cat is fine so my decision was good. I think they are better at dogs than other animals, though. I took another cat there who had red gums and red toes. We discussed a number of options and I was given medicine that didn't help. When I thought about what I had been told, it came down to the cat was allergic to certain things. Once I changed the litter and washed his favourite mouse in plain water instead of soapy water, his feet and mouth cleared up. Was I mad at myself for spending money on an office call and medicine when it was that simple? Yes. But it was my choice to take the cat and the hard fact was the litter and mouse washing had been my mistakes. My bunny had to have her teeth ground down and I was told that was because she wasn't eating enough hay. My fault again. I had a misunderstanding with one of the staff and both she and Mr Dunn called me to apologise. In the end, I had to admit I had overreacted and the whole thing was my fault. But they didn't blame me and are always polite and respectful when I come back (and they let me come back). If you are patient to listen and polite in your own manner, they will treat you well. As is the case everywhere you go. Taking an animal to the vet is stressful and costly; respect, however, costs nothing and reduces stress. Not everyone gels with everyone in this world or there wouldn't be choices. Leaving a bad review means you didn't get on with the staff; go somewhere else where you feel comfortable, but don't blame the vet if you don't like them. No one will help you if you don't treat them with respect and accept their help. I hated that 'other' vet who yelled at me. But I am sure other people loved him. It's you who likes or dislike something and you get the treatment and reaction you deserve based on that and what you are (a) willing to pay and (b) willing to do. This is my opinion. read more

As our closest local surgery, Mews became our first stop in 2000 for our Shih Tzu dog. She was naturally healthy throughout her life, so we rarely visited the vets and so were not largely familiar. After 10 years, she began to deteriorate, and so we visited Mews, who diagnosed an abscess in her mouth, drained it, and then sent her home. Unfortunately, she got no better. After another two drains and about 8 visits in a single month (charging us considerably each time, despite no more than a poke in her mouth for a few minutes on every occasion and nothing more), the vets continued to say it was an abscess which was healing. The bills slashed out savings, and after another unsuccessful visit, we stopped at another local vet on the way home for a belated second opinion. Within moments of being seen, this vet had examined her (mouth and all) and took a blood sample. It was the colour and consistency of treacle. Our dog had suffered with a cancer that (with little observation) could be detected by professionals. Instead, Mews had insisted that no further treatment or check was needed, as they had definitely removed the cause of pain. With the state of our dog's blood and the sickening smell that oozed from the needle opening, the second opinion vet explained that it was best to put her down as the cancer was far too developed. Had her state of illness been revealed earlier, our dog could have been saved weeks of suffering and distress from numerous vet visits and anaesthetics (not easy on an older dog, or on the wallet). I am sad to say that I would not recommend a visit to this centre, and to consider getting a second opinion if you are even slightly unsure of the well-being of your pet. Our Shih Tzu was put down the day after we learned of her advanced cancer, and by the second vet. This he did free of charge due to our receipts from Mews revealing the extent of our investment in the health of our dog which was squandered. Our guilt in not being able to assist our dog earlier led to us not wanting another dog at all. However, two years on we decided to adopt two more dogs, and be more selective of who we trust them with. For the past three years, we have been taking our two new dogs to the vet who correctly diagnosed and euthanised our Shih Tzu and have never looked back. Please do be careful. I'm sure there are many people who have positive experiences here, but if you are concerned, it is not wrong to follow-up with another vet. It is your pets' health and happiness which isn't to be sacrificed. read more

Awful. Just AWFUL!!! We moved to this vets as we were disappointed with the lack of services ie, scanning equipment, x rays etc of our previous vet & we were told when enquiring this vet can offer all of these. This afternoon we took our bitch in for an ultrasound scan. Receptionist was one of the rudest people i have ever met. Not just to myself but to every other customer while i was waiting in the reception. There was no concern for any customers or pets, all we heard while waiting was we will take payment nowwe will take payment now!! We will not EVER be returning!! Vet hasn't got a clue. Paid £40 for a scan for him to say i don't know come again next week ( & PAY AGAIN!!) I might know then!!! RIDICULOUS!! Sounds like a few others have been treated the same according to previous reviews. Looks like they are losing a lot of customers. I am just pleased that it was a routine scan & not an emergency as i would not trust them with my dogs. DO NOT TAKE YOUR PETS HERE!!! i would have given a zero rating but it can't be left blank so had to give it 1 stardoesn't even deserve that!! read more

I highly reccomend this veterinary centre. I have taken both pet rats and dogs here and all were treated very well. When my dog had to be put to sleep they were very kind and did everything they could to prolong her life and when the day came they were very paitent while we made the very difficult decision. With my rats they operated twice to remove tumors on one of my females (they were never keen to put them down as other comments here suggest they are they always tried to save them). It is always sad when your pet gets sick or passes away and I think some people are finding it easy to take it out on those in this business. Animals can't tell you what is wrong with them so it must be difficult diagnosing sometimes. read more

Absolutely fantastic vetinary practice, had exemplary service from Robert Dunn and the team on several occasions. Could not commend them highly enough, particulary in relation to a broken limb on my daughters Pomeranian which was dealt with on Christmas eve 2009 diagnosed, treated, referred and operated on an plated same day, amazing care and commitment. A more recent treatment saw them diagnose and treat Addisions disease on the famiily Cross Collie, Paul in particular a more recent addition to the team at Mews has show a commendable level of commitment care and treatment to Bella during this time. Admittedly hard to initially find for new visitors, but the level of animal care and commitment is second to none. read more

I have been going to the Mews Veterinary Centre with my pets for the past 20 years. Every one of my pets under the care of Mr. Dunn and his wonderful team of vets and nurses have been treated with the utmost care and attention. I have never been rushed out of the surgery during a consultation, Mr. Dunn has always listened to my concerns and given good advice. He would never recommend euthanasia unless it was in the very best interest of your pet and he helped maintain a good quality of life for my beautiful Peggy who sadly passed away last year. I would never ever go any where else and my best advice to everyone is go to the Mews Veterinary Centre the best on Merseyside. read more

We have been clients of this practice for years, all our cats have been lovingly cared for all of their lives by Rob Dunn and the team and I can't recommend them highly enough, in fact have done so on several occations. They are lovely with the animals and also with people, they have comforted us when the time came to say goodbye to Mitten in 1997, Smudge in 2000 and only last Friday to Barnaby. We hope that they will be around to continue to care for Willow and Merlin and any others that may follow them. The building is irrelevant, it could be a mud hut and we would still go there, it is the standard of the care for the animals and their owners that counts. read more

I have used this practice for over twenty years, and I cannot rate it highly enough. They were absolutely wonderful when one of my cats developed a very rare cancer at an early age, and made sure that she had the very best of investigations and treatment right up until the very end. They also made sure I was aware of all the options and gave a fair and unbiased opinion on treatments and prices. I have taken all my pet cats and dogs here over the years, my blind cousin uses the practice for her guide dog and the local animal rescue (of which I am a volunteer) also uses the practice. Not for nothing are they called 'The Caring Practice' read more

Robbie Dunn has been our Vet ,going back to his earlier years when he was in partnership with Mr Petchey He has always been an excellent vet,both kind and compassionate to all our boxers over the years.His advice in both good and bad times has always been good with the dog's welfare being paramount in his mind.We trust both him,Ruth and all the staff,who have been lovely with Lucy our boxer,and would not hesitate in recommending this Practice to anyone who asked.I am very surprised at any negative remarks made and feel that they do not reflect this Surgery in it's true light. read more

I have been going to the Mews Veterinary Centre for 15 years now and could not rate it highly enough! I currently have my 3rd pet registered with Mr Dunn and can honestly say that I would never go anywhere else. I have always been treated with compassion and honesty regarding the health of my animals and respect Mr Dunn's opinion as those of his staff 100%. I personally have never been treated with anything other than understanding and the dedication to my animals has been second to none! read more

We have been using this vets for our three rescue cats for the last 2 years and have always found the staff to be very helpful and friendly. We have received treatments (treatments were not always necessary in the end, nature took its course) and found that they have been appropriate and effective. I would firmly recommend this vet to anyone who cares for their pet. Mr L, Waterloo read more

I will never recommend this place to any one; it's the most depressing building, more suitable as an army bunker than a veterinary. Anything but hygienic, no ventilation, dark and gloomy, one must hold breath throughout or die of suffocation My cat had the most traumatic experience, with the tough handling and unfriendliness Avoid if you can or go at your own risk read more

Excellent. We have used this vet's for many years for our various pets. We have found the vet's and staff helpful, friendly and polite. They have all the necessary kit digital xray/ultrasound etc and we have found their knowledge and professionalism second to none, even in difficult circumstances. Highly recommended. read more