The only vets I will ever use. I have taken dogs, cats and rats here and they have been treated…read morewith respect every single time. This is the only vets I've used that does every single thing in the best interest of your pet and isn't money grabbing. A lot of places see rats as less important to cats and dogs but I can honestly say I've never felt this way at all, even when needing emergency appointments I have been told to take them up straight away and have done straight in no matter the species. Even during covid when we weren't allowed in the room, I never felt anxious about the vets taking them inside without me because I knew they would be treated and cared for no matter what. The vets, receptionists, nurses, everybody who works for Johnson & Wood are immaculate and really do care for your pets. Thank you.

Between 18th November 2023 and 23rd February 2024, I took my beloved cat, Oscar, to Rutland House…read more22 times. That's right. Twenty two separate times - desperate for help. He was suffering from hypersalivation, constipation, severe lethargy, and his mouth smelled unmistakably of rotting flesh. Each visit, I was told it was a 'gastro issue' though no one could ever tell me exactly what kind. He was repeatedly given anti-sickness medication, antacids, and several enemas but nothing improved. Despite my constant concern, I was made to feel like an over-anxious owner. I was literally told by one vet that I was 'stressing him out by bringing him into the vets repeatedly and un necessarily' and even advised not to return for 3-4 weeks, despite clear signs he was deteriorating. I begged them to check his teeth, but I was told every time that they were fine. Only after I booked a routine scale and polish suggested by a sympathetic receptionist who could see how desperate I was did anyone finally look properly. During that procedure, five teeth were removed along with what they described as a root abscess. The wound, however, would not heal afterwards. They booked him in to have the wound re-stitched, but before the operation could take place, a visiting vet called Erica intervened (thank god). She phoned me personally and said she had stopped the procedure because, in her professional opinion, there was clearly something far more serious going on than a simple dental abscess. Following her advice, I took Oscar to a different, specialist veterinary centre, as by that point I had completely lost trust in Rutland House to continue his care. It was there, after proper investigation, that Oscar was finally diagnosed with an extremely aggressive squamous cell carcinoma - a cancer that had been missed for months. By that stage, he had already endured two general anaesthetics, three sets of blood tests, an ultrasound, endless misdiagnoses, and over £5,700 in costs. He had also suffered months of unnecessary pain that could have been eased far sooner if anyone had truly listened. Unfortunately, Oscar had gotten to such a bad state, I had to put my beautiful boy to sleep, and it destroyed me. To be told that I was making my cat ill from stress after everything I had done to get him help was devastating. Oscar was my world. Gentle, intelligent, and trusting. He deserved care, not dismissal. Appointments were often delayed or missing entirely. Once, I arrived with a written appointment card only to be told my appointment hadn't been put on the system, and we then had to see a nurse instead of a vet. It has taken me nearly two years to write this because of how traumatic it was to lose him this way. But after today, I couldnt stay silent any longer. I called Rutland House today desperate for help for my other cat, who recently had a leg amputated and was in visible distress. I was told they wouldn't see him because he is registered with another vet. Even after I explained and asked for any advice at all to help him, they refused to help and simply deflected responsibility. This pattern shows a disturbing trend: profit and procedure appear to take priority over the welfare of the animals. There seems to be little willingness or interest in actually helping pets in genuine distress, and empathy is notably absent. For a practice that calls itself a hospital, their lack of accountability, compassion, and duty of care is shocking. I expected at the very least a formal apology for the neglect Oscar endured. Because it was NEGLECT. Instead, I have been met with silence and now, further indifference when another animal needed urgent help. High prices do not equate to quality care here. Please, think very carefully before trusting this practice with your pets life.

we were seen by the vet Sarah who was very professional and helpful…read more Thoroughly impressed with the service and the nursing staff.

Nice staff, helpful vet nurses, caring for you and your pet. High quality service all brand new…read more Interest in exotics.

Been with this vet for over five years…read more Recently I attended their tiny surgery for one reason - to have my dog expressed. This was a return visit. I had been in the week before, however they were only able to do half a job. When I arrived they started weighing him, and began prepping his vaccinations. I told them very clearly this wasn't why I was there. She seemed bewildered. After paying over £150 I questioned the charges. I was basically told to suck it or go elsewhere. Lovely. £50 for 20 seconds .It doesn't matter how "professional" you pretend to be nobody is worth over £9000 per hour.

We were with Claire back in the days she was a mobile vet, and we stuck with her because she's a…read moregenuinely great vet and caring dog lover. I can't recommend her highly enough. I felt compelled to leave a review because someone gave 1 star, and this is not a reflection of the care our 3 dogs had with her over a 15 year period. Sadie, Megan and Poppy send love and kisses from the rainbow bridge !

We had an awful experience with Ashcroft when our 18 month old Labrador cross dog died 8 days after…read moreher spay. We are pragmatic people and we understand that sometimes animals die unpredictability, so we don't leave this review lightly. We knew our dog was very unwell and getting worse during the 8 days following the operation and we took her back to Ashcroft 3 times during this period and phoned them multiple times too. On the morning of the day she died we were so worried about her and the perceived lack of interest in her from Ashcroft that we arranged our own referral to a specialist, but they needed Ashcroft to assess her for the referral. We told Ashcroft we were worried for the survival of our dog and asked Ashcroft for an emergency appointment. Ashcroft assessed her as not an emergency, so her appointment was pushed to the next day. She died overnight that same night. We put a complaint in to Ashcroft about how they had treated us when we tried to raise our concerns about our dog. Our complaint was not about the fact that she had died, it was about how we felt efforts made to save her life were poor and we felt we had not been listened to when we knew she was very ill. Ashcroft quickly engaged a third party Defence Service and refused to answer any of our questions about our dog's death. What was even more devastating was that without even addressing the issue we raised which was regarding how we were treated during her illness, the majority of their response to us inferred that we had allowed our dog to eat poison, or even worse been fed something poisonous by us. This was truly an awful thing to do to a pet owner. I can assure you that we absolutely did not let our dog eat poison and in fact there were other possible explanations for her death, but Ashcroft and their Defence Service refused to speak to us about any of it and did not even look at her clinical history from her previous vets. We had no idea how to get the answers we wanted so we hired an Independent Expert Vet to review our case and he gave us our answers. He also independently looked at our complaint and found that there were multiple occasions where the veterinary practice and our recollection of events and conversations differed, and unless there is audio or video recording present in the consulting areas or of the telephone conversations then our complaints could not be investigated further. This is despite both my husband and I being present at the vet appointments and having the same recollection of events and conversations. The Independent Expert Vet also stated that it was clear from the many appointments and phone calls that we were very concerned about our dog, and that he believed it is likely that many veterinary surgeons would have clearly advised taking blood samples or admitted our dog for supportive care during the appointments leading up to her death. We have no way of knowing whether her life could have been saved had that happened. However, the bar for professional negligence had not been reached. We then asked the RCVS's impartial mediation service the VCMS for help to conclude our complaint, but Ashcroft immediately refused to engage in the mediation. If you use this vets I would recommend you record all appointments using a voice recorder because without this you have no way to prove what was said to you during your appointments and phone calls without recordings. Ashcroft are not a local independent business they are owned by a large company called Independent Vetcare Ltd who own 100s of vet practices in the UK https://ivcevidensia.co.uk/

What can I say about this vet they was amazing with my dog it was our first visit with her but…read moreunfortunately not a very happy ending due to her age and illness I had to make the worse decisions of my life to have her put to sleep. The staff was amazing with me with the comfort and very kind words and they said they will take very good care of her. The prices are very reasonable £198 that was for seeing her putting her to sleep having her cremated and coming back to me in her own little urn with her name date of birth and age on it. Will definitely recommend this vet's.