I was at the ER on July 14, 2023 because I cracked my head and needed 7 staples. As other reviews…read morehave stated, it was a long wait to be seen. I arrived at about 245pm and was discharged at 720pm (when I left, the waiting room was more than double than when I arrived). That being said, my experience is that hospitals range from 2-12 hours wait, so although I felt like I was in crisis, I was sitting near the check in desk and the people they triaged before me FOR SURE were in more of a crisis that I was. Everyone was very nice to me. The check in person, the triage nurse, the RN who gave me my tetanus shot, and the doctor who treated me were all very nice and attentive (even when I was in the waiting room, when I needed more gauze or ice, they were very quick to give it to me). Maybe when I get my bill I will have something bad to say, but I thought I was treated well at this hospital.

What could you improve on? Are you kidding me? I've been here in the ER for 7 hours. My son had…read moreserious abdominal pain. In that time they took blood, got a urine sample and finally a Cat scan. We are still waiting for results. Have only seen a PA for about 3 minutes. I just watched our nurse leave because her shift was over. I'm still waiting. Most ridiculous experience I've ever had and it's not over.

Here's a secret I am letting out right here: This place is an amazing gem. It is now known as a…read moreMass General facility but has been run by Newton Wellesley for years. I have come here for 10 years(?) for lab work and imaging. The receptionist is super nice, she's been here for several years. Every tech I've met here has been super nice and highly skilled. Every appointment I have ever had has been on time, never over booked. You are in and out in no time. Parking is free and plentiful. I can't say enough good things about this facility. Thank you!

The receptionist is the best! I don't know her name, but she has been there every time I visit and…read moreis just wonderful. Team is also great - but she is exceptional.

I've had a few procedures here at University and they are so good, and the staff are amazing. The…read moreviews of the river are really cool. I would definitely recommend for anything Endoscopy or colonoscopy. Just found out I have cysts on my pancreas, they were caught it early. I had a lot more questions for the Dr but I only saw him for 2mins.

genuinely horrible. my right to receive mail wasn't respected for no reason, human rights officer…read moresaid he would look into it and then never addressed it again. I was drawing in a public room with two staff in the room when they started talking about how they both knew this girl and one of the staff had sex with her, meanwhile im a victim of sexual assault , and a minor. care was horrible. I was left in my room crying/ having panic attacks often, with no one checking in on me. I was told by the social worker Alfonso he couldn't help me b/c he was off the clock, and he was frustrated. my sink didn't work, my room felt like it was a refrigerator, and there was constant screaming from other patients when I have PTSD with loud noises. staff hardly ever deescalated situations, making patients even more mad, and at only point I witnessed a fight between a patient and staff because a patient was mad and staff instigated it by being rude back. Rather than treating me for PTSD, this place made it so much worse. Anything that even remotely reminds me of here sends me into panic mode. I cannot stress this enough, do not go here. Just about any other option is better, and especially for minors, this place only leads to worse anxiety and depression. My treatment team didn't even know what there were treating half the time, confusing me with other people, and would skip days and use random dates for my birth control, a very simple med to take everyday in order. At one point during my stay another patient started asking me to marry them, and would touch me without my consent (again, I'm a victim of SA so touch is hard for me), and staff would often see this, and how uncomfortable I was, and not do anything. The only saving grace was the occupational therapist Caroline, she is amazing, super sweet, very attentive. Doctor Richard, the school teacher on the unit, was also great. I learned so much, he's a super sweet man, and he looked after my needs (like stress, hunger, and dehydration) more then the nurses and counselors did and that's not even his job. Sharon, one of the counselor, was pretty good though. She was someone I can say definitely helped. When it came time for discharge Alfonso sent my parents ANOTHER mental hospital I would have to stay at just like this one when I was recovering, fully functional, communicative, and ready to return to school after suffering trauma. He did this without me knowing, and told me that the plan was going to be outpatient afterschool hours with me back home while I finish long term healing. Luckily I have parents who respected my autonomy to decide to go home, otherwise I would be in a cycle of more and more hospitals, when I was NEVER a danger to myself or others, only traumatized and needing to heal. I cannot express this enough, Alfonso has ZERO care in the world about the kids he treats, and shouldn't be in this line of work. To be a social worker you need to care, Alfonso didnt even know what I was being treated for half the time, and was going to go against my wishes and what he told me to put me in a different hospital when I was already healing fast, and not a threat to anyone at all. Metrowest medical center- if you're reading this- genuinely fire Alfonso. This place didn't respect my rights as a patient, worsened my PTSD, and was just a horrible environment no one deserves to experience. dont come here. And Alfonso i really hope you can one day learn not to size up victims of assult as "crazy teens" who you exclude from communication about their own treatment.

I made my decision to come here today based on the Yelp reviews I read. Based on my experience, I…read moredefinitely recommend this outstanding medical facility for anyone. I needed two bags of iv fluids. It was so nice to be able to receive them here (rather than in a busy ER). The doctors, nurses, techs and all of the care providers are truly stellar. A very special thank you to Ana!

They disappointed me today. After rushing to get here and getting people to cover for me at work…read more.. for an x ray... they told me they didn't have an xray. It was 3 PM. I mean... why? Isn't this "urgent care" -- that would seem pretty important to an "urgent care". Ok you don't have them for the entire day but it should be a 9 to 5 job. I went someplace else. Now I see why people just go to the ER.

Dr Nurnberger is an excellent doctor. Very caring and listens to all I have to say. The office…read morestaff is efficient and cordial.

I found a great GP in Dr Correia and have been seeing him for 5 years now. Whenever I have an…read moreissue, he's either available for urgent care or one of the office's many wonderful nurse practitioners will see me same day. I get the best care here and they even set up referrals for me. My health has improved dramatically in the last year thanks in no small part to this office.

I was turned away from AFC waltham for a drug test at 4pm on a Sunday afternoon, even though I had…read moremade an appt through my future employer for that location. I went to AFC Natick as quickly as I could but I still only got there seven minutes before they closed at 5pm. Natick was about to close and lock the doors but they let me in and took care of me ! Thank you Aline for staying late to take care of me

In general, I have found the medical staff at AFC Natick to be kind, thoughtful, and efficient…read moreevery time I've used their services. However, their billing service is, I think, not very capable. I'm still trying to piece through what exactly happened, but here's what I've gathered so far: it seems like AFC Natick changed billing services sometime between late 2021 and early 2022. A visit I'd made in late 2021 seems to have gotten incorrectly submitted to insurance and they never got paid. We ended up sorting it out online in the start of 2022. In the spring of 2022, their billing service sent the (already paid) bill to a debt collection agency. Since then, we've been back and forth trying to get the billing service to correct their records: by phone (AFC Natick refers you to the old billing service, which refers you on to the new billing service. Still.), they say to pay online (doesn't work) or to email customer service (no response). I just had to throw an absolute tantrum over the phone to get the billing service to even confirm in writing (by finally responding to the email thread) where we were in this process. Still not resolved. So... I'd say involving a debt collection agency and months of phone calls and e-mails for a $150 bill that has already been paid is too steep a price for a couple of stitches. Maybe try somewhere else. I know I will.

Where do I begin? HORRIBLE EXPERIENCE having my NEWBORN Baby!!! It was my first one and was…read morehorrible. My OB that went through at Boston OB was awful too. She didn't deliver my son, she didn't check on me after I had him until the day we got to leave the hospital! She did not detect that I was a high risk pregnancy(even though I told her ALL of my symptoms) and then I find out the hard way that I have preeclampsia (which can be detected in my urine) which leads to all sorts of complications and possible very serious birth defects. Then, when I get to the hospital having insane contractions, I have all these "students" Doogie Howser wannabe doctors (that I don't remember giving the okay to being there) and they kept asking me the same questions over and over again!!! My name, address, if I had a history of this and that over and over again while I was in excruciating pain and could barely talk!!! The nurse that help deliver my son was awesome and some of the others but the nurse I had to deal with the most was the worst! She was very rude and scolded me about how I was breastfeeding and not doing it right!!! Well maybe she should do her job right? Like, maybe when you act on top of the world and you're checking my sons and I vitals 50 times a day, you might've noticed while he was sleeping he had low oxygen levels?!?! Maybe then when I made plans to go home after 4 days of being there with her stank ass...I would've been able to take my son home! Because she wasn't doing her job(in my opinion) we don't know he had to be put into the baby NICU!!!!!!! (On our take home day) My son is big and healthy NOW but has to have an eye surgery (maybe caused by the preeclampsia) but there is no proof. My symptoms were so bad I could barely stand up or walk during pregnancy and was forced to have a c-section(because he was breech) then my c-section scar felt Infected so I called the hospital and told them how sore and infected it looked and they had me send pics instead of come in! They acted like it was all normal until it started oozing!!! Yea, pretty gross I know. Hurt like crazy took forever to heal and I couldn't even wear pants without pain. Besides my handsome, perfect, smart and adorable son being born...was hands down the worst experience of my life!!! Should've stayed at South Shore hospital like everybody told me and stayed with my original OB at crown colony in Quincy! For, a big thing like child birth...you sort of want doctors that know what they're doing. Or better yet...even show up?! ‍‍‍

Dr. Yoo overbilled me for my visit and did not care that he did so. I do not recommend him or Beth…read moreIsrael Deaconness. They do not disclose what is covered and what is not - additionally, they said that by signing off on the disclaimer when I sign in (which no one reads!) that I consented to this.

I unfortunately have no other choice but to use Reliant Medical Group and it's always a nightmare…read moreof an experience. I went to see "Dr" Darshaak Patel concerning a swollen nymph lodes. "Dr" Patel couldnt even recognize the characteristics of a swollen nymph lodes, lol. He then accused me of using Fentanyl and believed the bump was side effect due to fentanyl use. I eventually went to the ER and the ER doctors told me my PCP needs to be referring me to a specialist at this point. So, I reached out to Patel, asking to be referred to a specialist, and he denied. He believed he knew more than the ER doctors at Newton Wellesley hospital. It this Patel guy is a doctor, then I'm an astronaut

I have an overall 4 out of 5 experience here. I like Dr. Bean. I did see someone else today and…read morethere was a specialist I saw two a few months back and I got interrogated a few times about Mucinex with the specialist and my iron with the lady doctor I recently saw. For the Mucinex, I was at a follow up visit and I had no cold symptoms at the time and I was asked why I didn't take Mucinex and I said, today I do not have any cold symptoms. Today it was why I didn't take iron. I just transferred from another doctor who never prescribed me iron but gave me the infusion so I didn't have to have the side effects of the pills and they never prescribed the pills. There was no non-compliance on my end with either of the situations. I felt with both of those doctors I had to break the ice a little bit and trust them a little more after listening to them talk for a bit and trying to have nice communication with them. While the bed side manner is a little challenging and blunt with the interrogation, I understand that a doctor's job is to diagnose and that is all that matters. For that I have to say, I am very grateful for them being very thorough and explaining things as well. So I can't say my experience was bad at all only a little intimidating at first.

Terrible experience - I strongly recommend avoiding this practice. I've been a patient since 2019,…read moreprimarily due to Dr. Grey, but I've had nothing but issues since. There have been consistent problems with appointment scheduling, and I had to wait over a year for my annual appointment. After my car accident, I was placed on a waiting list when I needed to be seen urgently. When I found out Dr. Grey left, I called and was told I could be seen by Dr. Sullen Duque. I called again in the fall of 2024 to reschedule my annual appointment with the new provider, and I was given a new appointment for January 2025. However, when I showed up, I was charged $200 for what was considered a regular office visit. The staff claimed I was informed about the type of visit by phone, but I was never told this. Of course, it's easy for them to say that to cover themselves. Please do not go to this practice. Find another doctor. Especially now, with so many staff members leaving, they seem to have very few providers, and it's not surprising. I know the doctors have not been happy with the practice management either.

This place is the absolute worst. Changed my doctor over as my previous one had left and called a…read morefew weeks later to find out it was never done and now I have no primary care and they weren't taking any transfers over. I recommend staying away from this awful place.

I've been going to doctor Rockett for years, he's done a couple of surgeries for me and many other…read moretimes not recommended surgery, explaining the pros and cons and weighing the potential outcomes. I never feel like going there means I'll definitely be scheduling surgery, but that I'll get a thorough exam and have recommended to me what the best options are.

I saw Dr. Finno for sciatica. People said chiropractor but takes a long time. Called Dr. Finno,…read morecourteous, efficient and knowledgeable. Had shot, immediate relief. Secretary got right back to me. Couldn't be happier.