Salesperson - Great! Matheus Gava was definitely helpful and knowledgeable about the vehicle I…read morepurchased. Vehicle - Three years old, off-lease, very clean apart from some scratches and dings you would expect in a used vehicle. No problems here. Financing - After initially being unsatisfied with the financing rate I received, the general manager reached out to me personally and brought the rate down to something much more agreeable to me. My family has bought multiple vehicles here and I would not hesitate to come back in the future.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Let's start with the website is well organized and each car has many many pictures. All cars also…read morecome with car fax which is always a plus. The cars they have are all nice and priced very well which is why my boyfriend decided to purchase his truck here. I originally went in first to checkout a truck while he was at work and the sales person came back after his shift ended to show my boyfriend the truck. We had been looking for a while and this particular truck hit all the marks and some and I knew it was it. My boyfriend fell in love with the truck and decided to purchase it. A couple employees stayed late to help us out which was nice but it wasn't the most friendly experience we've ever had when buying something for a lot of money. This was all done on a Wednesday and we were told we'd get the truck Monday. We drove and hour to give money on Sunday so we could pick up the truck Monday. We couldn't pick up the truck on Monday. Disappointed we called our bank to see why the loan hadn't gone through and they said they didn't receive the paperwork until Saturday even though we filled everything out Wednesday? So annoyed at this point we had to wait and extra two days. We also had to get the plates ourself and ended up at the wrong RMV. Natick does not do plates so don't go there. Once we got the plates we were in out with the truck in under 15 minutes. It's clear they sell many cars monthly which is awesome for them but the overall experience was more stressful than it should have been. This isn't your typical dealership where you are catered to and made sure you are happy with your purchase like the big dealerships. I guess you can justify the price for the experience because their prices are just to good and hard to beat. My boyfriend loves his truck and it is very nice but there were times in the process he was extremely frustrated and disappointed with the overall process. Come here for the prices and the quality of the vehicles because they are worth it. Just be prepared not to be blown away with customer service but for sure with the ticket price!

Dont buy the over priced extended warranty and honestly don't buy from them at all. Checked to see…read moreif they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn't overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it's been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it's running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You've been warned.

I had a pleasure working with Bostonyan Auto Group recently. They are very knowledgeable, nice and…read moreprofessional. I'm very pleased with my purchase. Car drives very well. Thank you Bostonyan Auto Group.

We just bought a car from here, we got great customer service and the car is in great shape, very…read moreprofessional owner

At first glance, the Genesis of Framingham building may not stand out architecturally, but don't…read morelet that fool you--what this dealership may lack in curb appeal, it more than makes up for with exceptional service and an incredibly smooth car-buying experience. From the moment I stepped inside, every interaction with the team was professional, courteous, and efficient. Most notably, Derrick Smellie went above and beyond to make the entire process of purchasing my new Genesis GV80 not only easy but enjoyable. Derrick was knowledgeable, transparent, and truly focused on delivering an outstanding customer experience. His approach was consultative rather than pushy, and he took the time to walk me through every step, answer all my questions, and ensure I felt confident in my decision. The process of building and buying the GV80 was seamless from start to finish. The dealership handled everything with a level of organization and clarity that is rare in today's car-buying landscape. No games, no surprises--just excellent service. I would absolutely recommend Genesis of Framingham to anyone in the market for a new vehicle, and without hesitation, I'd suggest asking for Derrick Smellie. He sets the standard for what a luxury car buying experience should feel like.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

Refuse to sell to anybody outside of Mass…read more I don't know why they advertise their cars on the internet since they will only sell to residents of Mass. I told them to get their cars off the internet then and just list them in their local paper being Massachusetts to such a tiny state .

From the owner: family auto sales and repair ben on bussines for over 24 years and wee do towing repair brakes…read moreexhaust oil change and much more

Traded in my car with Jose in Nov. 2021. Biggest mistake I've ever made. Car I got from them…read morewouldn't even pass inspection, whole suspension system needed to be replaced. CV axles needed to be replaced. Coolant system was messed up...the list is never ending. They sold me this car fully knowing this as Jose himself had the same car. Brought the car back in to Jose a week later because no shops would look at the car any sooner, Jose would not trade me my car back even though he put me in a death trap. Should've called the cops on the spot but didn't know better. This happened over 2 years ago and still keeps me up at night. Unless you have 0 other options, or are a mechanic and know exactly what you're getting yourself into, do yourself a favor and go somewhere else.

Rodrigo was very helpful when we stopped by to test drive a 2012 Scion. The car was clean, and…read morestarted right up, after Rodrigo said that it had been sitting for a couple of weeks. He pointed out a previous body repair to the passenger's side front quarter. Better in person than over the phone. Would recommend.

These guys saved me today. I hit a rain-covered pothole near WalMart and blew 2 of my tires out. I…read morecalled for a tow and they showed up within 15 minutes in the pouring rain to tow me to a tire repair shop. They were super nice and quick. Would definitely recommend their services.

From the owner: MGM Auto Sales and Service is located on 138 Waverly St, Framingham MA and has been proudly serving…read morethe Metrowest area for 40 years. We sell a variety of used makes and models at reasonable prices. If there is a specific car that a customer has in mind, our sales team will go out of their way to find it for them. Not only are cars sold, but they are also fixed. Visit our shop with automotive repair issue and we'll have our high qualified mechanics fix them. Our repair shop has a reputation for high quality repairs and services, the the latest diagnostics and equipment ,and only use the highest-grade replacement parts, filters, oils, and components so your vehicle will run properly. Our goal is to provide you with the best customer service because we want customers to obtain the best purchase or experience.

Be consistent!! Good one day bad the next. Squirrel the car…read morethen don't. Dirt still on car after wash

Had limited time and a lot of bird poop on my car, so swung by this place for a quick drive-thru…read morecar wash, which I usually never do (prefer to use self-service bays for both cheapness and thoroughness) but I wanted the underbody wash since I'd forgotten to get that done after the last snowfall a couple months ago. Cheerful and professional attendant helped me with the ordering menu and in I went. Carwash took maybe 3 minutes tops, and car was about 90% or so clean on the outside, not bad for the sixteen bucks paid, and about all you can realistically expect from any automated wash. (I always chuckle at the grumpy OCD freaks who act like it's the end of the world that their drive thru carwash wasn't perfect, lol.)