Our experience with Bespoke TC started out with assistance on a personal computer. Ian, the owner,…read morecame to our home to help set up a new computer and convert everything over from the old one. We received a great tutorial on how to maintain the effective antivirus software and back up the hard drive regularly. We also called him for help with our business computer, which had a virus. He's been responsive and follows up to make sure his work is effective. We highly recommend Bespoke TC.

I hired Bespoke TC to assist our staff with the production of several videos. Ian Smith at Bespoke…read morewas very professional, calm (which was needed with a bunch of people who had never been on camera before) and was very adept with all of the equipment - no delays or glitches due to technology - just due to long-winded staff people who became too comfortable with the camera. Bespoke gave us a fair quote and produced an excellent result. When we had to reshoot due to some program changes that needed to be edited out, Bespoke came back and helped us again and we experience the same great personality and responsive service! Would definitely use them again.

Able to get my problems fall and injured for me very quickly. Service was pop not just like the…read morefollowing thing. I'm very grateful to have these guys through My belt

Ever since I took my phone to this shop for repairs, it's started malfunctioning a lot. I don't…read morerecommend it.

*This review has been EDITED, as the service I received has been TERRIBLE.*…read more My phone was originally repaired on August 23rd, and I was pleased with my service. It soon became clear that my phone was not functioning properly - the screen was not responding, I was using more pressure on the screen, etc. I contacted Caymen, who referred me to the warranty form; it was filled out and approved within a few days. Caymen was able to replace the screen within another few days; it took a little over a week to have the screen repaired a second time. Unfortunately, my phone is STILL NOT WORKING PROPERLY. I have contacted iCracked and Caymen several times. Caymen says he's unable to help. iCracked customer service has been slow and unresponsive - they want to repair my phone for a THIRD TIME. At this point, I know I'm going to have to visit another service provider. iCracked email customer service takes several days to respond and requires several follow ups in order to receive a response. I attempted to call their service number - it is 4pm on a weekday, and they are apparently unable to take my call - the only option is a voicemail. Please do not use this service - you will regret it! *** This was an AMAZING service! I woke up in the morning to a cracked iPhone, and I knew I needed it repaired. I ended up scheduling an appointment right away - I didn't need to leave my house! Caymen arrived and my iPhone was repaired in 10 minutes, AND it was cheaper than a repair at a traditional store.

I cracked my screen the day after the Apple Store in Green Hills closed for renovations. So I…read moresearched for other options and found iCracked. Based on the good reviews, I made an appointment. The first screen repair for my cracked screen went great. I met with the tech at Starbucks, and the screen replacement was fast and easy. The colors weren't quite right though, so through iCracked's warranty, I had a second appointment and the tech replaced the screen for free. Now my phone is completely broken. I don't know what went wrong during the repair, but half my screen now has a gray shadow over it. My phone overheated and I couldn't turn it back on. There was a super funny smell from it as well (I don't know). The left side of my phone can be popped in and out of the iPhone frame as well. The tech has suggested that the adhesive used on the screen is peeling up from the frame and/or that the iCracked parts damaged my phone's motherboard, so great. They even admit these aren't quality replacement parts. I immediately let iCracked know the first time the screen had the shadow and the phone overheated--via email since I didn't have a phone. Using a borrowed phone, I've been calling iCracked customer service, which seems to be a croweded call center. It's nearly impossible to hear any of the reps you talk to over all the other reps talking to other customers, so that adds to the frustration. The rep told me it was up to the tech to refund me for my screen and replace my phone. The tech says it's up to iCracked. I don't care or want to mediate this between them. I just want a working phone and a refund. Bottom line: don't use this company. They'll shuffle responsibility between the company and the tech as well as basically ignore you if the repair goes wrong. I've been out a phone for almost two weeks and they still haven't even processed the refund for the initial screen replacement. I should have just driven out to Cool Springs for the Apple Store when I cracked my screen. It's more expensive, but clearly you get what you pay for. Avoid, avoid, avoid this company.