Rich Comacho delivered outstanding customer service when I went in to the dealership today. I have…read morebeen shopping around for cars for quite some time now and not only did I get the best rate out of the places I have been, he made the process of financing the car a breeze. If you are looking for I car I cannot recommend Ford of Kirkland enough.

I bought my car from Kevin Auld. Kevin refused to sell me the car unless I purchased Gap insurance…read morefrom him for over $900 claiming it was a stipulation made by the lending bank (this was not true). Kevin lied to me and even told me "you're free to leave without the car" and "if you don't buy the Gap there's no deal" Kevin knew my car (used for my driving job) was totaled and he had the only one in the area, unless I was able to wait a month for one to arrive at another dealer in Yakima. He took advantage of that because he could and because it got him a few more bucks on top of his commission. Shame on you Kevin Auld and the management that encourages that kind of behavior and mistreatment. Kevin also assured me that the car was certified by the manufacturer. When I asked about the certification agreement while signing paperwork, Kevin told me the certification from the manufacturer was built into the sales agreement because of the arrangement that dealership has with Hyundai. The car is not certified, that was another lie from Kevin Auld to make a sale.

Liz was very kind and patient. I appreciated that she wasn't pushy or aggressive and gave me time…read moreto consider. She got me a great deal on a Toyota Corolla. Thank you!

Unbiased review!…read more Pros and Cons: Pros: Jessica Strand went above and beyond to find a car that we wanted. We came in looking for a good used car but ended up buying a 2026 Corolla Cross XLE. Jessica helped us look at all our options. She has a quiet and non-pushy demeanor which I appreciated. She stayed late and even came in on her day off when we came to pick up the car. This 5 star review is for her. Another Pro: Maxwell in finance dept. He is no BS fast and awesome! We found him very honest and easy to work with. Another pro: Nice bathrooms and free fountain drinks. Lol, hey, those perks matter to women. Now for the Cons: As other reviewers have said, this place has "hidden markups" but they aren't hidden, just arrive with your brain and be prepared to walk away if they force ANY aftermarket's on you. For example, our car was $31K roughly, when we went to sign there was almost $5K in "after markets". Things like door and cup protectors and Pulse (the flashing brake lights feature). So you think the cost of your car is the $31K but it's not. We fought every single aftermarket charge and it went down from $5K to $499.00. We kept the aftermarkets. Question everything on that sheet. The extended warranty: get it. Just don't pay full price. Negotiate that down. The service maintenance plan for 5 years for $1800. That's a steal. Get it, but again, negotiate it down. They give on the lower end for trade ins. For example, we were offered $14K for a 2018 Honda Odyssey Elite trim with 110K miles. KBB is $18K. So that's just a reference for you. Overall, this dealership is fine if you know what you're walking in to. Jessica isn't going to help you lower the price but she will go back and forth as many times as needed to her manager to make it happen. Be prepared to walk away if they don't make it happen for you. I give it 5 stars because Jessica was so pleasant and low pressure and easy to work with and Maxwell in finance was stellar! I have zero experience with the service dept so I cannot comment on that.

Dignifi needs to properly vet their clients. I was over charged for motorcycle work and the bike…read moreshop owner waited for me to get approved above and beyond the amount that was reasonable. So a $4300 bill and a good portion I did not give prior approval. I think that business should be flagged and watched for unscrupulous behavior.

They did not credit a payment i made in May 2026 and told me to make an additional payment and i…read morewould be refunded when their new computer system was finished. To date no refund. I over paid by 240. so i would not be charged with a late fee. I have been on the phone with customer service twice and they have not been able to resolve the problem. Think twice before borrowing from this company.

Mike Littleman (Sales Manager - sorry if I got your title wrong) is the best to ever do it. He took…read morecare of my auto needs with thoughtfulness, humor, precision, and most importantly with a good deal! Kyle Burnside (how cool is his name, btw), was my sales person and honestly couldn't believe how informed, pleasant, and kind hearted he was. And how much we have in common! lol Kyle even left a rose on my dashboard yall! Super sweet. Buying a car can be super stressful - at least for me. Mike, Kyle, Ken (Finance) and the team at Kirkland are awesome. I was never pressured, knew what to expect from start to finish (thanks Mike!), and got my first ever brand new car. Hands down some of the most professional, courteous, genuine guys I've come across in the car sales business. Highly recommend them and am telling my friends and neighbors!

Every time I come to this dealership, the level of unprofessionalism from the sales team surprises…read moreme again. Today I came with my husband with the intention of buying a car. I won't mention the name of our salesperson so as not to harm him personally, but unfortunately, he didn't know even basic information about the Ford Bronco, misled us on the way and caused us to drive off route, and on top of that took a car with no gas -- which wasted our valuable time. This isn't the first time I've encountered unprofessionalism here; last time I asked for a leasing quote and was given a purchase quote instead. Bottom line -- we will not return to this dealership. A disappointing experience and clear lack of professionalism.

Super quick response when I called to get some information about my used Jeep. Very friendly and…read moreinformative, they routed me internally to someone who could answer my questions. I had called and attempted to contact several other dealers with no luck, but these guys were there! Much appreciated

If I could give this place zero stars I would. I'll grant that some of this is the fault of the…read moremanufacturer (RAM) and their crap design and not issuing a recall to fix said crap design. Basically, anything that allowed water to get into the cab failed. I first brought the truck in and they replaced the 3rd brakelight assembly and sun roof seal. They also said they tested the other known issues (notice the plural meaning more than one) and everything was fine. A couple weeks later it rains fairly heavily and I've got a pond in the back seat of the truck. Back to the shop we go. This time they replace the sliding rear window and cab vents. That pretty much covers all the major known leaking issues. A couple months go by and I try to open my sunroof as we had some really nice weather. It will only open a couple inches and it took me some effort to get it to close. Back to the shop we go. Now, they have to replace the entire sunroof track assembly. On top of that, I have to pay for it. They did include a little note about some rust in there from the initial fix, but did they actually tell me about it when I picked up the truck and possible impacts. NOPE!! Not only that, but the last repairs took over a month. Some of that was waiting for parts, but it was another 2+ weeks after the parts arrived that it took them to fix my truck. Now I'm fairly annoyed (that's putting it mildly) and out almost $9K for all this. They did say they submitted my claims for "goodwill" with RAM, but nothing came of that. They didn't even attempt to advocate for me with the manufacturer noting it was known issues that NHTSA has published TSBs on and said warranties should be extended for this. However, they won't honor them That was really the final straw. I've had terrible service reps in the past, oil changes that took over 2 hours, and just never have had a pleasant experience with Rairdons. Even buying the truck at the Monroe dealership was a pain in the ass. Never will I go back to this place. I'm shocked they have even a 2 star review with how bad this place is.

I had an exceptional experience purchasing my new Chevrolet from Chevrolet of Bellevue, and I can't…read moresay enough great things about my salesperson, Mike. From the moment I contacted him, he was professional, knowledgeable, honest, and incredibly patient. He answered every question I had, kept me updated throughout the entire process, and made buying a vehicle completely stress-free. What impressed me most was that Mike never pressured me into making a decision. Instead, he genuinely wanted to make sure I found the right vehicle at the right price. His communication was excellent, and he went above and beyond to make everything easy from start to finish. The entire team at Chevrolet of Bellevue made me feel valued as a customer, but Mike's outstanding customer service truly made this one of the best car-buying experiences I've ever had. I absolutely love my new Traverse and highly recommend both Chevrolet of Bellevue and Mike to anyone looking for an honest, enjoyable, and hassle-free car-buying experience. Thank you for everything!

Dan and Taylor at Chevy Bellevue helped us land a deal on a 2026 Chevy Colorado that ultimately…read morefelt very good to us. They matched a local dealer's best price on a WT (with towing package and bedliner), removed add-ons where they could, honored the Costco Executive rebate, and even worked to import a vehicle from Idaho at their cost to make the deal happen. There were a few bumps along the way--one dealer backed out of a trade, and the next option required extended negotiation--but they stayed engaged and kept working toward a solution. Like any dealership, there were moments of the usual back-and-forth ("we're losing money on this," etc.), so I'd definitely recommend coming in prepared and advocating for yourself. That said, we did our homework, and I'm confident we ended up with a genuinely strong price. Overall, they put in a lot of effort on our behalf. They were professional, patient, and respectful throughout the process, even while being firm negotiators. We felt included and informed every step of the way, and they took the time--both in person and over the phone--to help us get to a place we were comfortable with. As first-time new car buyers in our mid-thirties, we appreciated that and are grateful for the experience. Always a win to walk away knowing ya didn't get [totally] screwed! Thanks, Dan & Taylor.

Big thanks to Tony and Tristan for helping me, even though I wasn't driving a Volkswagen. My car…read moredisplayed a low coolant warning, and I had to pull over. I happened to stop on the street across from the Volkswagen dealership, so I went in and asked if someone could help. Tony came out with a big smile, and brought me to Tristan who topped off my coolant, and didn't charge me a thing. Their kindness truly made my day for two reasons: I was able to drive home knowing my car was safe, and they restored my faith in the kindness of people. Thank you, Tony and Tristan, for going above and beyond to help a stranger.

I spent close to two hours sitting in the waiting room after making a confirmed appointment well in…read moreadvance for a recall airbag on my VW. After the almost two hours, I was told that they didn't have the part I came in for and they would call me if it comes in. What could improve? Obviously everything.

My boyfriend and I were looking to trade my 2012 Honda civic in for an AWD vehicle. I found an…read moreawesome Murano online at Lee Johnson Nissan of Kirkland. We showed up, were greeted by Brian and others with a smile and a short amount of time after, drove off the lot in our new Nissan Murano. The folks, especially Brian and Lucian were ABSOLUTELY AMAZING, supportive and informative and we absolutely LOVE our (new to us) car. We can now weather the winter storms more safely, and drive our new Nissan with pride. Brian and Lucian were not only wonderfully customer service focused, but made the whole car shopping experience feel painless, including the great deal they got us on our car loan. We will definitely return to Lee Johnson Nissan of Kirkland for future car purchases and also refer friends to this family owned, super efficient and cost effective business. Thank you all SO MUCH!! Shirley Hubbard

Took my 2012 Nissan Frontier in for repairs. When they called me to tell me my truck was ready, I…read moreask the Service Advisor what the total was and she told me it was $1,151.75. When I went in to pick up my truck the total was $1,616.98. The last time I had my truck in there for repairs they over charged me $47.00. When I pointed out the error in the bill, they admitted it was a mistake. It took over a month to get them to return the money. They are very deceptive when it comes to billing and charges for repairs.

Thanks to Stephen and the gang for wonderful assistance and service in purchasing a new vehicle!read more

We got an outstanding deal on a 2024 Hyundai Tucson and am thrilled with the car and the sale. In…read moreparticular, our salesman Aris was PERFECT - he was very knowledgeable about the car and its features, very friendly without being pushy, and really seemed to care about our priorities. He was fun to work with and made us feel comfortable and at ease right from the start. I would be happy to work with him again! As I think must be an industry standard now, the finance guy at the end did try to slip some expensive warranties in before I signed paperwork, as if I wouldn't notice the monthly payment was $140 higher than I had been shown in the other room. This really rubbed me the wrong way, but I think all dealerships must do this now. In the end, I repelled all those and got an outstanding deal on a nice vehicle, and had an excellent salesman...so the dealership gets an overall positive rating, and I would be happy to do business there again, just with the one cautionary reminder.

Purchased a Lexus here and was excited at first, but the dealer didn't have the keys to test drive…read more This was the SUV I've been searching for these past few weeks and trusted there wouldn't be any lights coming on. After making the purchase, I noticed the TPMS light on, so I had to replace all the sensors as well as replace the spare tire that was blown. A/C refrigerant needed replacing as well. There was also a wood chip stuck on the blower fan after cleaning it out. Looks like a mouse lived here before, so I had to replace both the engine filter and cabin filter. This wood chip damaged the blower, so I have to replace this next. I should've gotten a bigger discount than the $500 I wanted. All of the work costs about $1k just to get this running well. I hope they do a better job with vehicle inspection and not always rely on a Toyota/Lexus dealership to help with this, which was shown on the carfax. Any Toyota/Lexus dealership should obviously look at the filters and TPMS and see the issues quickly. Perhaps this dealer should go back to Toyota/Lexus and complain to them for not doing a good inspection on the vehicles and charging another dealer for a bad job. Looking at filters is easy access and can see if there have been rodents living there. Also, if a spare tire is completely damaged, this should be a notified to this dealer/customer. The staff here were friendly and had a good amount of vehicles to choose from. There's a nice lobby with a TV and refreshments inside to make customers feel comfortable. I don't mind coming back here again, but will caution anyone to do their inspections on site regardless of what is shown on the carfax or any receipts shown. I'm all for a dealership trying to make a profit off any vehicle, but perhaps they should do more thorough inspections when accepting vehicles from people coming in for a trade. Most people don't maintain their vehicles well

These people don't return phone calls or emails…read more I have been in touch with Max regarding a GAP claim, he told me he would in touch early that week, it's been weeks and I have heard nothing. I have called and sent emails as this is a time sensitive situation and there is no response. They even changed their phone number They legally have to provide these documents. I will be contacting the AG and DOL if I don't get a response. Filing a claim against their surety bond.