We've recently moved to Columbus, Ohio from New Jersey. And we rented a property via this company…read more It's been three months so far and we are very pleasant with our choice. There were some fixes needed during our stay. The management and maintenance team responded to our requests in a very timely manner. For example, There were two ceiling fans that makes weird squeaking noises in the house. After we reported the issue they immediately contacted the property owner and brought two brand new fans for installation. No hassle, no extra charge, no back and forth arguments. We are very glad that we chose this company instead of renting from a private landlord. I think they are very professional and have a high quality of customer service.

The landlord is very friendly, so I initially thought that he would be a great communicator,…read morethereby making the living situation pleasant. However, I feel quite betrayed. The house was advertised to be noise-proof but I can hear the neighbor's conversations. Not to mention the sounds of their dog walking around the house. It's not the neighbor's fault-- they are just living their lives. But wow, I have lived under at least 5 different housing management teams before and it has never been this bad. Maintenance requests do not get done until couple months later, and even if they come over to fix the said problem, I can't tell that it was properly fixed. I honestly can not WAIT until I can move out of this house. EDIT: Bijan (the landlord) and I had a conversation. We came to the consensus that there was quite a bit of miscommunication on both sides of the party. Bijan definitely cares about the tenants' well-being. Once a distinct & straight-forward maintenance system is placed, I have no problems with this management company.

My boyfriend and I rented with Columbus Realty source from July 2022 to June 2024. Our service…read morerequests were always promptly addressed and we had no issues with communication! We cleaned our place thoroughly after move out and got our entire security deposit back!

I've had a great experience with an employee named Brittany. She was very helpful and explained…read moreeverything thoroughly. I'll definitely do business there again.

I've had a really poor experience with my lease so far. Pests like roaches and wasps, little to no…read morecommunication from the team (including maintenance requests going unanswered and unacknowledged for weeks), previous work crews leaving garbage behind and dropping nails in my parking space, loud construction sessions that start at 10pm and keep me up through midnight, and sometimes having my water shut off on me with no warning are just some of the things I am spending money to experience from this team. I've been leasing this unit for about eight months now, and each month gets more frustrating and disappointing.​

I am an out-of-state owner of six rental properties in Columbus. I found Kevin Coffey (and his…read moreteam) online and chose them after meeting with Kevin and two of his competitors. After almost 3 months of management, I found Kevin (and his team) to be very honest, forthcoming, and hardworking. I feel very fortunate to have chosen them. I trust their ability to properly manage my less-than-perfect tenants and protect my properties. Please feel free to contact me if you wish to find out more about my experience with them.

Changing from two to one stars because this update finally occurred and everything was fixed. I…read morestill have a sour taste in my mouth because it took so long, but it *was* done, and it was done satisfactory. Also, other small maintenance requests are always fixed promptly, but this huge issue was just so slow and it seemed like they didn't care.

absolute worst rental company to exist. NO ISSUES WERE EVER RESOLVED IN A TIMELY MANNER. Me and…read moremy partner were left with no air conditioning for over a month in the middle of summer. maintenance Crew would show up to our building with less than 12 hours notice and leave our yard a complete mess with empty chip bags and soda cups and leave our gate wide open when they were done. It takes WEEKS to even get a hold of them. I wouldn't recommend my worst enemy to rent from this company. Absolutely no professional standards are held with this company. -1000/10. Way overpriced for a literal 1 bedroom apartment, absolutely not worth the money spent in any way shape or form.

It would be a gross understatement to call Abbeyhill Realty "slumlords." I'm 55 years old and have…read morelived all over the U.S. and found these people to be the rudest, most unprofessional property management company I've ever dealt with. Aram and Jaime were both grossly unprofessional and rude when I called to complain about our furnace not working (it's currently 30° outside and 36° inside our home) and to complain about them raising our rent RETROACTIVELY (for two months) and Aram told me they will proceed with eviction proceedings, claiming we were late on paying rent. We've lived here for over a year and have NEVER been late paying rent and the past few months have been no exception to this. I contacted the OWNER of the property and he assured me that we will NOT be evicted and he agreed that Aram and Jaime were very unprofessional. If you want threats of eviction for making a complaint, these might be the folks for you. If not, you might want to look elsewhere. We are absolutely going to be filing suit against this slumlord management company. Their ONE STAR rating on Yelp speaks for itself. When was the last time you saw a ONE STAR review for ANY business?! I don't think I've ever seen that until now.

This company is terrible very nasty and rude told me they don't give a fuck and the man staff that…read moresaid he was a manager was very rude he question my ability said I was not who I said I was when I told him who I was he laughed very unprofessional and should not be work there I have proof now my client is so discourage six on your side will be called and according to the reviews No one should be treated like that it is very sad to receive customer service like that. my client received a letter stating that he was denied for not meeting income requirement.

I had to update my review because my experience was worse than previously described…read more I moved into a unit in Hilliard, Ohio in late August, 2015. Fact: There was a small black spot in our closet when we moved in that had become increasingly larger over time. Result: It was a slow leak from the bathroom. Maintenance opened the ceiling to reveal black mold. He "cut it off" and sprayed bleach on it. Peep the photo on yelp. Fact: Our upstairs toilet is (and has been) faulty. Result: Maintenance used a bread twisty tie to make a repair for one of the many service orders. We had to flush it 3-4 times each time we used it and It was eventually replaced 6 months later. Fact: We had bees (in addition to all the other bugs) and Panzera's maintenance used home defense spray. I questioned their methods, but they insisted the spray would work. Result: After our family friend (a PROFESSIONAL maintenance tech) took a look at the dozens of bees that were dying, he confirmed it was a live bee hive. I wrote "I still have bees" on next months rent check and they reluctantly sent a professional. Fact: Our furnace was unusually loud and rattled a lot. Heat wasn't thorough. We had to turn it WAY up to get moderate warmth. Result: It needed to be replaced, it was 30 years old. It took 12 hours for the repair and we weren't offered that timeframe upfront. I have a small child and had to unexpectedly remove her from the home due to the below freezing temperatures that day. AND...the HVAC rep stayed it died out because we had the heat too high. Fact: We had mushrooms, growing out of the carpet in April of 2016. Yes, mushrooms. Result: Maintenance "plucked them" and sprayed bleach on the spot. Maintenance touched the drywall around them and it was mushy. He confirmed there was a leak/moisture and adjusted the dirt outside in hopes that the water wouldn't come in so much! (Yes, smh...) Note: MUSHROOMS HAVE GROWN BACK IN THE SAME EXACT SPOT FEBRUARY 2017. Understandably, I was frustrated and contacted Panzera. They nonchalantly created work orders! I advised David Panzera about how unreal my experience has been and expressed a perceived lack of ownership because of reoccurring issues, poor maintenance decisions and no empathy, compassion or compensation. I don't think they care, at all. His reply was everything I expected. He said if I disagree, move out...with notice of course. (See photo in yelp) Good tenants shouldn't have to fight so flippin hard to get stuff done!

I would give zero stars if possible. I was using Edison Self Storage, which is owned by Panzera…read moreRealty. Without sending me an email, certified letter, or phone call, David Panera sold my belongings at auction. The Ohio Revised Code states that notice must be in the local paper for two weeks. This did not happen either. My attempts have been a waste of my time. BEWARE!

Desperate times calls for quick thinking. Today my son sent me an email that he wasn't selected for…read morethis upcoming school years on campus living going into his 3rd year. As a parent I had to think quick and come up with a resolution. So, I said ok son we have to look for an apartment off campus. He said that several of his friends were freaking out and that they felt lost as they also received similar emails. Give me a second so I can search the web for living arrangements I told him. So many places, so many five bedroom, four bedrooms.... I was lost myself. That was until I came upon offcampus.Osu.edu. The first place that I saw within our budget I clicked on and immediately saw from the drop down menu "parents". Clicked on it, read the passage, and honestly teared up when reading it because I said my husband and I need a place like this for our son. They had a slogan and it read "who you rent from matters more than where you live". And those words spoke to my heart and said "Home". I reached out to "Venice Properties" and spoke to, Anna. She was kind, thorough, and after me making multiple calls she remained responsive, and truly dedicated to her craft of initiating care, support, and understanding. On this day! Today! My husband and our son filled out the applications and on this evening, today! Were approved. I don't say this lightly but Anna again and again thank you as who we communicate with during a busy day also matters. And Anna took care of all our needs and we are thrilled to meet her in person and work with her for the duration of our son's first apartment endeavor. Huge shoutout to Anna and Venice Properties.

We lived at Drayton Park Ct for one year, during which new management under Anna Dauer took over…read more First of all, this property is highly overpriced at $2,695 plus a dog fee, especially considering there are absolutely no amenities. No pool, no gym, no community space. Nothing that justifies the price. Unfortunately, Anna was the worst part of living here, and dealing with her was consistently frustrating. When we decided to move, she was showing our apartment while we were out of town; we had a dog sitter staying with our dog. We asked her to simply let the dog sitter know when she would be showing the apartment so they could be prepared to keep the dog secured and ensure everyone's safety. She refused to do so. I genuinely don't understand why something so simple had to be made so difficult. We also accidentally paid our rent twice one month due to a miscommunication. Instead of returning the duplicate payment, she kept the money and applied it to the following month. While that may technically be convenient for management, the rent here is extremely expensive, and we could have absolutely used that money sooner rather than having it tied up for the next month's rent. The plumbing is also horrendous. Our sinks and tubs constantly had drainage issues. We only lived there for one year, are minimalists, and kept the apartment in pristine condition. Despite this, they still took approximately $1,000 from our security deposit. There are so many more affordable options in the area with better amenities and, in my experience, better management. If you can avoid dealing with Anna, do your best to do so and save yourself the headache.

Not sure why my original review was removed, it may have been a bit brutal, but was completely…read morehonest. Shame on you YELP for removing the review, the publuc cannot depend upon your site if you are going to censor the reviews.

Most of us know how dizzying and mind-boggling searching for a new rental can be…read more First you have to determine in what area you want to live. This decision is based on an array of factors including consequential information and mundane details. Next you have to envision your future home. Is it a studio apartment with great hardwood floors or a two-bedroom condo with an excellent view of the park? Is the rent in your price range? Does the landlord allow pets? Are the neighbors friendly? What is parking like? Where do tenants dispose of their trash? It's a lot to think about. I know; I just went through this experience myself. Fortunately, the Internet makes this information a little easier to gather. You can answer many of your own questions with a few simple left-clicks of your mouse button. Heck, you can even house-hunt in your pajamas if you like. But even Internet searches can be time consuming...unless, like me, you happen upon Metro-Rentals.com. Metro-Rentals.com is an ingenious website that acts as the perfect tool for apartment owners and managers to help lease their available units. Having a web-based site allows Metro-Rentals to keep content fresh, relevant, and accurate. Metro-Rentals.com provides all of the photos, descriptions and maps you need to help you make an informed decision about a potential new home. Available units are advertised in a clean, easy-to-read, information-rich format. Metro-Rentals.com is also neighborhood-centric meaning it stresses the importance of finding a home based on where you want to live, not because of price point or number of bedrooms. Clicking over to sister site Think-Urban.com was dizzying - in a good way. This site differentiates one Columbus neighborhood from another. As a newbie to the Columbus scene, I found it easy to tune in to what sets the Arena District apart from the Short North or Campus Gateway or Clintonville. I can easily see how residents of each area use the site as resource tool for urban living. The information listed ranges from where to put your rubbish, park your car, and curb Fido, to where to find the cheapest gas. Furthermore, special topics like urban parking, urban transportation, urban restaurant reviews, and Columbus outdoor venues and festivals make the site visitor-friendly. One more positive: each site has a look that both distinguishes it as its own entity and shows the connection to sites within its family (also check out Suburban-Rentals.com). One negative: the editorial could be rotated more often to maintain user interest. The kicker? Metro-Rentals stays in business by making landlords pay to put their information on the site. This keeps the content unbiased and means no ads and no subscription fee for you. Life is good.

The studio building I moved into was conveniently located, quiet, and clean. If there were ever any…read moreissues (non-emergency) maintenance had it fixed within 24-48 hours. I loved that there was on-site laundry at no cost. Sophie made the sublease process stress-free and was so kind and wonderful. Communication has much improved in the leasing department. -2 stars for the trouble that comes along with parking and the cost for a parking spot- it is absolutely OUTRAGEOUS and one of the most expensive in the area by hundreds of dollars. It's 1000x cheaper to pay for a street parking permit for an entire year.

Updating my review from last year. I would rate them 0 if I could. They will pinch every penny out…read moreof you and there will be nothing that you can do about it. They don't respond to emergency maintenance requests, even when our ceiling was leaking and our toilet was flooding. They scheduled around 10 apartment tours in our final month of renting and when one of us had Covid, they charged us 100 dollar "refusal of entry" fee when entry wasn't even refused (which they acknowledged). The next day we received an email that our lease was ending that day and we had to leave (we had another 2 weeks left, we never heard back about that either). Management/ staff are rude and condescending--they will ignore multiple emails/ calls before getting back to you and they are intentionally vague so as to confuse you and get more money out of you. The best example of this is when they made us switch gas utility into their name and claimed that they would pay the final month's utility bill before the switch. Then, they refused to pay our final month's utility (even though they clearly stated that they would) which caused a late payment + fees. Now I have to pay a deposit on my new apartment's gas because of said late payment caused by Hometeam. They use AI for their apartment listings because our apartment listing looks nothing like the trashy patchwork, paint, carpet, and rotting windows that actually exist. They make the rooms look bigger and there are parts of our apartments listing that don't even exist lol. Our complex's mailboxes have not been able to lock since we moved in and they just showed up to fix them 3 days before our lease end. They refuse to fix the washers (there are 3 for the entire unit) and they just let the broken ones sit there for months before they fix it, just for it to break again within a week. Don't even get me STARTED on the roaches and mold. One unit above us had literally hundreds of roaches and now they are trying to list it as "newly remodeled" within a month of the previous tenants eviction. They throw fees on literally everything and they will make up reasons to fine you. They will pinch every penny out of your deposit. They will accuse you of damages that you didn't create/ were present at the beginning of the lease, even if you have proof. They lie to prospective tenants all of the time and none of their staff are well versed in their policies. Misinformation goes out all of the time and you have to pay the price for it. Please do not rent from these people. Choose anybody else. Save yourself the headache, time, and money because these people want to abuse you and your pockets. They will lie to you about everything and they will barely respect your rights as a tenant. These apartments are cheap for a reason. Choose somewhere else, don't be another victim.