I live locally and regularly shop at the Unley shops and often buy from Metropolitan, but no more. I bought a bunch of flowers for my wife on Saturday before Mother's Day. Not for Mother's day but because I often buy her flowers, and often fro metropolitan.
I bought delphiniums which looked lovely and she was pleased. By Sunday morning, the majority of the leaves had wilted and half of the petals had fallen off! Because it was Mother's Day and we had family and friends visiting I did not have time to go back with them. By Monday morning they had to be binned. I returned on Wednesday, the first opportunity I had to report this. I spoke with the unnamed "manager" who advised they were aware that growers had been cutting flowers in some cases a couple of weeks early in order to get enough into store. I pointed out that I did not pay for 2 week old flowers and there was no sign saying they were reduced in any. Effectively he admitted they were selling produce not of merchantable quality. I was just met with a shrug and told if I had the flowers and a receipt he might be able to do something. Who keeps a receipt for a $20 bunch of flowers, and who keeps a dead bunch for days?The so called manager obviously had no idea of consumer laws, or even customer service. It wouldn't have been so bad as I wasn't looking for a refund, just to let them know. An apology would have been plenty. read more