Last month had the pleasure of meeting a lady by the name of Kyle, at the store in Glenelg. After she proceeded to be of absolutely no help, she belittled me in front of 20 customers, told me how she had been working there for 12 years and how I was abusive. All the while doing nothing to solve my issue with the automated check out.
Then after I returned to the store (as I was a bit short to pay the due amount) I was greeted by her at the customer service desk, she tried to ram the trolley into my leg. She missed the first time but got me the second.
Coles, while apologetic, have really done nothing in the way of getting me to return to the store. Instead of getting the lady to apologize they offered me a $20 then $100 voucher to make it go away.
The lady abused and assaulted me in the store and I cannot even get her last name to get a restraining order against her.
Now me and my family do not go to this store and never will again.
The most disgusting customer service I have ever come across. read more