My dentist Dr. Kim and the dental hygienists I saw were great (Mario is so nice!). I had a cleaning and x-rays, then came back for follow-up work. I appreciated how clear the dentist was about what was urgent vs. what was aesthetic or could happen later. I found the front desk to be super helpful and comprehensive in giving me information on the costs and what my new insurance would cover before I scheduled. Dental insurance is always confusing, so having them confirm and explain in advance was really nice. The office is nice, clean, and you can watch Netflix during longer appointments (a nice distraction). There is some construction in the reception area right now, but it didn't impact my visit. In both visits, Dr. Kim was excellent. She is very empathetic and took time to explain to me what was going to happen / how long things would take / etc. read more

They are very knowledgeable at answering my questions about Invisalign They made me pay a $75 consultation fee just for the doctor to talk to me. Other orthodontist places scanned and x-ray my teeth before consulting with me This place is definitely priced higher than other places read more

I scheduled an emergency appointment because I was in significant pain. The dentist identified the problem through X-rays, and I appreciated the cleaning that was performed. What I don't appreciate is learning after my exam and cleaning that the provider needed to perform the recommended treatment wasn't even in the office. That is information I should have been given before I took time off work and came in for an emergency appointment. I left with a diagnosis, cleaner teeth, yes...and the exact same pain I arrived with. This was my first visit, and that wasn't my only issue. I was perplexed as to why I was forced to put a debit card on file when I wasn't using a debit card to pay for my visit. If your office cannot provide definitive treatment during an emergency visit because the necessary provider isn't available, patients deserve to know that before they arrive, especially when the whole purpose of the visit was an emergency. read more

Been here a couple of times and have had good interactions with most of the workers. I've had issues in the past with dentists offering me unnecessary service to make money, but these guys are honest. They told me the truth and haven't offered anything unnecessary. My low rating only stems from one Russian hygienist who was incredibly rough and slightly rude when I went in for my cleaning. If I ever get her again I will immediately ask for someone else. My gums hurt for hours after her service. read more

Definitely got scammed at this office. The dentist hardly checked my teeth yet started listing off 13 cavities based off the X Rays. Would have been $3k in appointments they scheduled out. I Went back to my hometown dentist with the same XRays and they explained that I may only have one actual cavity. Got billed over $800 on my first visit, with no reason to why. First time going here and will not return. Definitely do not recommend. Not trustworthy, at least in my experience. read more

Two stars because I had good experiences before, especially the hygienist who was very gentle. But this time they refused to see me because I declined the X-rays (which have been correlated with increased cancer risk in a massive study by the NIH). And by admitting it's a liability issue they are admitting that my health is not the main variable. Very disappointed. https://pmc.ncbi.nlm.nih.gov/articles/PMC6341170/ read more

Terrible, stay away. One of the dentist replaced one of my fillings and mistakenly drilled too deep causing me to need a root canal. Dentist never owned up to the mistake, just claimed he didn't know what was wrong. Fast forward 5 months, the office auto enrolled me into a cleaning appointment that I never made. I texted them and said they made it by mistake and they continued to call me the day before my appointment to tell me I still had the appointment and that I couldn't cancel it without paying $50 cancellation fee. They finally waved it after spending 5 minutes too long on the phone being told that I made the appointment and I never responded to their text saying it was a mistake. See photo of my text... If a patient says they never made the appointment it's probably best to assume they never did and just cancel the appointment without fighting me on it. I want those 5 mins of my time back and the nerve I had removed from my tooth... read more

Metropolitan Dental Arts - General Dentistry Near Me - Brooklyn, New York

They were :25 minutes late. And this was only my second time there. Disregard for my time is never ok with me. Good luck with your business read more

I have no words for how horrible my experience here was. Yesterday I came in. I have photos and voice recordings . I experienced scamming at its best. I came for a free consultation for braces. They asked of a debit or credit card upon arrival. Something never heard of before. I know what I need to get done and I just wanted a second opinion and pricing. They didn't take imaging , pictures. Which is fine but they brought in Emmy. Who Im assuming is Part of their finance department. She came in with an orthopedic agreement which ill be posting later. I asked why im signing anything without actual information as to what would be the procedure and time. Nothing but a paper to sign that I would liable for 8500. GOD HAVE MERCY, for those who get scammed into this. $400 in filing fees. Unheard of . 400 if your cancel. The list goes on. DONOT SIGN ANYTHING HERE. PLEASE READ WHAT THEY ARE ASKING YOU TO SIGN. Ive been to a few consultants braces related, nothing this absurd. I dont care about the cost but I cannot believe what I experienced here. I hope no one else has to. Dr. LIDIA MOHAVIDIAN helped me. read more

Requiring SSN or payment in full up front is shady as hell. Not legally allowed to require SSNs and payment up front is exclusionary practice for those with confirmed insurance. read more

I had a terrible experience here in 2021. This office is fear-mongering, money-hungry, and hires inexperienced dentists. During my time going to this practice, Dr. Kim replaced 3 amalgam fillings and did 1 new filling. I had to get 2 of the 4 fillings she performed redone by other dentists at the practice, because Dr. Kim had missed a crack during the amalgam replacement and had allowed water to enter another filling. One of the dentists also tried to sell me on a $700 porcelain filling as a solution. The practice also insisted that I need a tooth extraction and implant with a quote around $6000. The tooth was not causing me any pain and I had no symptoms. However, Dr. Kim insisted that the matter was so urgent that it was dangerous for my 5-month-old baby for me to continue breastfeeding while the infection was untreated. I got a second opinion from another dentist who said I did not have any signs of infection, did not need a tooth extraction, and that it sounded like the other practice I saw was "reaching" for work. I really wanted to like this place; the hygienists were great and the front office staff was always helpful, but I suggest looking elsewhere for dental work. read more

The billing department at this place is awful. You'll learn that things that are covered under your policy (and in fact things they tell you are covered when you visit) were not covered by insurance and that you have to pay for them when you visit the next time. This has happened twice to me now - something as simple as a routine cleanup (that 100% should be covered) as well as dental X-rays. The worst part? You'll be notified about these billing issues the next time you visit and not in a timely manner so that you can help figure out what the issue was with the insurance It's a shame because the quality of care here is good read more

Super clean, staff is super efficient and nice and thorough! answered all questions and was on time!

Something has happened to this practice over the course of the past couple of years. I've been coming here for about six years now and really did love the practice. Since they've grown they seem to have a lot of problems. My last visit I had to wait a while, and then I could tell the hygienist was rushing through and she tore my gums and left them bleeding for days. I have never felt more pain from a cleaning than I did that day. I decided since I've been going to this practice for so long to give them yet another try. This time around they called me a day before my appointment to ask me to come in 15 minutes earlier which I said was fine. I proceed to wait over 30 minutes (even though they asked me to come in earlier - like why????) Then another patient comes in saying his appointment isn't for another 15 mins, yet they immediately call him in for his cleaning. At which point i just left. Do yourself a favor and don't let the fancy looking office fool you. Go to a practice that doesn't tear through your mouth because they're rushing for more appointments, also has better patient service. read more

I wish I knew in advance that there was a $400 cancellation fee. Seemed a bit high. I had a sinus infection but showed up for the appointment anyway. read more

Metropolitan Dental Arts - An email. - General Dentistry Near Me - Brooklyn, New York

This is my first time ever writing a bad review! And I want to make clear that I have nothing to say about the dentists and their assistants neither the receptionist Monica who was very professional and helpful. This review is solely based on my experience with the billing department and the manager Dvora Biderman. I have never felt so disrespected and insulted like that before. My treatment plan wasn't matching with what I was charged and I called them to try to understand why. The person in charge, Mrs. Dvora Biderman , sounded like she was having a bad day from the beginning and was not willing to help me at all! I finished the call with her and called my insurance to try to understand what went wrong. They told me that the dentist who provided me with treatment was out of network and for that reason I wasn't covered 80% as it showed on my treatment plan. I was never told that my dentist was out of network so I called them back and informed Ms. Dvora what they've told me and she said she could not do anything about it and hang up on me after putting me on hold. I have a very thick south American accent and I feel like Ms. Dvora got very frustrated about not being able to easily understand me and threw a "clearly you don't know how insurance company works". At this point my Latina blood just boiled up to my head and after many back and forth with Ms. Dvora talking over me I decided to leave them a honest review. At the end of the day I called them back with all the informations I've collected from a 40 minutes call with my insurance company and Ms. Dvora threatened me saying that she would only call the insurance to fix the mistake if I took the review down! She said in those words "I have no obligation to help you" and would only do it with that condition. I was in shock! Like literally in shock! I'm honestly still very sad about all of this interaction with Ms. Dvora. She was beyond unnecessary and mean! It turned out that the Metropolitan Dental Arts gave me the wrong estimated cost for my treatment. They never apologized, never gave my money back and I'm left with half of the treatment done. So BE AWARE!! This clinic will do everything to overcharge you and if you try to question them that's the response you'll get from them. I wonder how many bad reviews were taken down by Ms. Dvora threats. read more

I switched jobs recently, which means my dental insurance also switched. After searching through my new insurance's portal for a new provider, I found Metropolitan Dental Arts. I always make sure to cross check a new provider with Yelp, so after checking out their glowing reviews, I decided to give them a shot. I had a great experience from beginning to end. First off, I emailed the office to double check they still carried my insurance and was promptly emailed back, confirmed my coverage, and was able to book me an appointment for the following week. The office itself is pretty standard for a dentist's office. For new patients, you should arrive a couple minutes early to fill out the "paperwork" on an iPad. I waited maybe 5 minutes and was taken back to my room at the start of my appointment time. My dental hygienist, Helen, went above and beyond to make sure I felt comfortable and informed with what she was doing. She even taught me the correct way to floss. Before she did the cleaning, she took pictures of my mouth with a small camera, which I'd never seen before. At the end of the appointment, the dentist reviewed the pictures with me, it was pretty cool. Pretty much every other experience I've had with a dentist is about 3 minutes in length and a bit rushed. Not the experience with Dr. Turchiano. He spent, what I felt was, adequate time with me asking questions and my dental history, looking at my teeth, and reviewing the x rays and pictures taken earlier. It was a pleasant surprise. I left the appointment feeling clean AND informed about my dental health, which was cool. A great experience all around. One thing that did throw me off was $150 (or something around that amount) fee for a missed appointment or rescheduling 48 hours before -- I totallyyy get that there are fees for that type of thing, it just felt a bit steep and seeing that during my initial intake form made me a bit hesitant... because life happens. Other than that, I'd highly recommend this dentist office for anyone in the Williamsburg area. Ready for my next cleaning. read more

Metropolitan Dental Arts - General Dentistry Near Me - Brooklyn, New York

Ridiculous $400 fee for rescheduling or cancelling an appointment within 48 hours. Dental care has always been good but cannot continue going somewhere that charges such an insane rescheduling fee. read more

Great dental office with attentive care and reasonable prices. My hygienist was gentle yet thorough. I especially appreciated my doctor's emphasis on minimally invasive dental work, preserving the healthy tooth structure as much as possible. The office is brand new and sparkling clean. My favorite dental in Williamsburg! read more

Super rude receptionists. If you want to be yelled at, go here. Dental care itself was very fine but impersonal.

They were honest about what needed to be done! They didn't try to rip me off by saying I need unnecessary work done to my teeth just to make extra $ like other places. read more

The most unprofessional, lying, and deceitful people work there with the manager Dvora Biderman in charge. I came to help out as a temp hygienist and had a very bad experience because she mishandled my workday and with her staff( hygienists) doing me wrong behind my back and even disrespected her order( that shows you how much they value her) and the manager made it sound like it was all my miscommunication and later tried to dishonor me professionally on work platform- not happening lady!Completely appalling behavior from these people calling them self's "dental professionals". Never to be trusted again ! Think twice! read more

Place was really nice I was happy to go in and see a dentist that actual have a clean dentist area Ans a nice waiting room the wait wasn't long at all everything went fine the person on the phone misunderstand me I ask how much for a crown Ans a exam she said 150$ immediately I was happy that I found a place to fix my infection in my tooth which I already knew , but the end cost came out to 4,000 even after 3 times on the phone how much is a crown I recommend if your rich , but if you a minority I don't recommend to expensive read more

Excellent dental care. Quality experience in all regards. Highly recommend Dr. Tam! 10/10

Had some tooth pain so tried this place. I don't have dental insurance so paid $150 for a consultation, which is not bad. They found 3 cavities which they quoted me almost $2000 to have them filled which seemed insane to me. Went to my family dentist for a second opinion and they only found two cavities and quoted me a quarter of the price. read more

The dentist is great--but if you have insurance, beware their front office staff. I could go on forever but I'll try to keep it brief: My insurance changed in 2020, after my mom died and I lost my coverage under her. I provided the front desk staff with my new dental insurance card shortly after a visit in November of 2020. I never heard a thing from them until a Collections Notice email in October of 2021, asking me to pay the whole bill. I immediately called the front desk and they said that when they ran the claim, my insurance stated I was ineligible--only it turns out they were *still* using my late mom's insurance card. Again I provided my correct insurance card, and again I got radio silence until another Collections Notice email in December. After a ridiculous back and forth, it turns out the front desk STILL was not using the correct insurance; they had, every time, been submitting my claim to the insurance I previously had under my late mom. It took me correcting the claim, detail by detail, before they got it right, despite my having provided them with the correct information from the start. What would have been a basic procedure at any other doctor became a year long debacle. Not once did they apologize for or acknowledge their error. Their emails were nearly incoherent. They refused to call the insurance provider line, as any other medical office would. If you're looking for a seamless insurance experience, or for basic human decency, this is not the place for you. read more

Had a consultation. Clean and modern office. Attentive and knowledgeable staff. Efficient.

Maybe they're great once you're in an appointment. Unfortunately never got to find out. I made an appointment on Zocdoc and arrived 10-15 minutes early. When I tried to check in, the receptionist told me I was double booked. She blamed Zocdoc and said they've been having trouble. But if they're having trouble, how do you not someone go through and check this so that I don't waste my time off? Or don't use the platform. Either way, it's absurdly bad management. read more

Fee for a missed appointment is absolutely absurd at $400, especially considering the winter weather made transportation to the office unsafe. The times I've had cavities drilled, I had rough edges to my teeth for weeks before they finally dulled. read more

They mis-charged me and gave me false information about my coverage. To start off I do have to applaud how beautiful and clean the dentist office was. My service was great and went smoothly however it was not until 6 months after my visit that the problems began. My visit was in May of 2021 and I paid my bill at the office as I normally do. I would receive text regularly from the office inviting me to come back in for another cleaning even though I was very clear that this would be my only visit as my dental coverage would be done at the end of the month. Then I received a text (in December 2021) saying I had an outstanding balance with them that needed to be paid. I thought it was odd but was going to wait until I received a bill in the mail to see what I was being charged for. About a week had past and I had still not received any bills in the mail and I got another text, on December 14th, saying my outstanding balance on my account would be sent to collections at the end of the month it would be sent to collections. So I went to the link they provided me to see my balance and it was over $450. Not knowing what these charges were for I called to request an itemized bill. They charged were for a cleaning and a night guard my insurance would not cover. I knew this was not correct because my insurance referred me to them so I knew the basic cleanings should be covered and when I was in office they had called my insurance to see if the night guard would be covered and they said it would be covered at 80% meaning I would have to pay $150 out of pocket. I called the dentist office back and questioned why my cleaning would not be covered they admitted they had made a mistake and wrote in the wrong code for the the cleaning and they would fix their mistake and I would not be charged for that. Then I called my insurance about the night guard and they explained that they never confirm coverage over the phone. So when they came to me that day in the office and told me I would be covered at 80% I feel like they were. trying to bait and switch me knowing once I took home the night guard I would not be able to get a refund. I also find it extremely weird that they would only send me a text about my outstanding account and never send an email or letter in the mail. What if I had changed my number or was not vert tech savvy. $450 is not a small chunk of money and it is odd that they expect people to pay that via a thurd party site that gives you no information about where the charges are coming from. read more

DO NOT come here. A dentist here told me that I needed 3 fillings and a $200 night guard. The receptionist scheduled it and charged me for the filling after I clearly said to them at reception I do not want the fillings. As someone who never misses a day of brushing teeth and flossing, I found the need for fillings ridiculous. I was harassed on the phone and through email by the terrible office manager and receptionist, all for asking them to right their wrong of refunding something I did not want. I have since found a much more professional new dental office. And guess what? My new dental office told me my teeth are healthy and fine, no need for fillings at all. read more

All I can say is I am happy I came across this office, and met Dr. Helller. He is extremely personable and knowledgable. I have never felt so comfortable with a dentist before. I had been seeing my old dentist in the area for the last 10+ years, but recently had begun having some problems, and went to metropolitan to get a second opinion. Dr. Heller took a detailed medical/dental history, and some new xrays for me. After going over my treatment plan with the doctor, it was apparent that there was alot more options for me then I had discussed with my old dentist. My former dentist is closer to retirement which makes me weary about if he know about all the new modern options I learned about with Dr. Heller. His office is clean and up to date. Its easy to make appointments through the website so I didn't even need to call. If you area looking for a clean modern office with a younger intelligent dentist, I would stop in here. read more

Highway robbery. Waited til I was in the chair to tell me my procedure changed and that it would be DOUBLE the price after already changing my original plan due to cost. The lady looked at my after my tooth was removed a rudely asked "why would I get the procedure done if I didn't have the money?" I don't know, maybe because you waited until I was already receiving treatment ands I have an infected face that needs serious attention. Rude, classless, no consideration for patients. read more

I had a poor experience here, pretty much ruined my day. I have used the services here for about a year and a half. The receptionist frequently failed to provide basic information and was rude on most visits, I have witnessed her be this way this with other patients as well. However, all 3 dentists that worked with me are pretty good, the dental assistants are very helpful, which is why I went back. At my most recent visit, the receptionist failed to communicate essential information about procedures & insurance coverage. Rather than resolving the matter, the office manager raised her voice, threatened & harassed me for money when I asked her to send me the bill. The manger did apologize after I reiterate the fact that they had failed to communicate with me, but her demeanor clearly showed she could clear less. I would look for good dentists elsewhere. read more

When my dentist retired I decided to try this practice and found their service really impersonal but during the pandemic wasn't up for shopping around for a new dentist. Note that you will not see the same dentist/hygienist across visits. I made an appoint for a follow up visit to perform some basic tooth fillings and they covered costs which were agreeable to me. On the morning of my appointment, I received a text at 7:30am for a 9:45am appointment requiring I sign a waiver giving up my medical rights prior to service. The waiver says you essentially are relinquishing your rights if you end up with nerve damage among other things. When I called inquiring why this was not presented to me when I was in their office a week ago, they had no response. Moreover they made signing a condition of getting service. If I refuse, they would charge me a late cancellation $400 fee! I plan to fight this but want to warn anyone that is considering going here of this unethical practice. Uploading images of the waiver as evidence. I know people suffering from nerve damage and it is no joke. No one should be signing this agreement. They send it with short notice knowing that you will likely sign without reading it which is really dishonest. read more

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Love love love. Everyone is absolutely awesome here, from Catalina at the front to Helen the Hygenist to Dr Heller. I was so comfortable the entire visit and I'm actually looking forward to my next appointment! I've been searching for a new dentist closer to home and im thrilled with them! read more

Took me exactly on time, virtually zero pain (why i hate going to the dentist) and my insurance covered it all! Dr. Heller and his team were kind, courteous and well informed. read more

I went to Metropolitan Dental Arts for the first time for my annual cleaning and the hygienist was competent but not very friendly. That's fine. My issue is with the incorrect diagnosis by Dr. Heller. He identified 6 cavities that he wanted to fill as soon as possible and said that I was on the verge of many more. As someone who has had two fillings in my whole life and takes very careful care of my teeth, this came as bit of a shock. Went for two additional opinions elsewhere and they found no cavities or "almost cavities" at all. I might add that the front desk was kind while scheduling my appointments and kept pointing out my great insurance that covered 100% of the procedures, but now see that this office is greedy and willing to unnecessarily drill into people's mouths for money. read more

Very pleasant visit to deal with a broken tooth. Very friendly staff and dentist and they were able to prep my tooth and make the temp crown right in the same visit. Would recommend! read more

Unfortunate to have to leave a bad review, as I enjoyed my visit to this dentist. The office was very clean and I appreciated how light handed the dentist performed my cleaning. However this place just wants your money. I inquired about wanting to get my wisdom teeth removed, and were trying to charge me for two separate consultations ($200 each) with their orthodontist that my insurance apparently does not cover. The bill literally said for the second consultation "second opinion"... ridiculous read more