1. Metropolis Auto Sale

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Pelham, NH

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Metropolis Auto Sale

4.9 (7 reviews)

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Dracut's Car Connection

Dracut's Car Connection

(17 reviews)

Title: Formal Complaint - Misrepresentation and Unresolved Vehicle Issues…read more I am filing this complaint regarding my purchase of a 2016 Kia from Dracut's Car Connection on July 15, 2025. Since the date of purchase, I have experienced repeated mechanical issues, including the check engine light returning multiple times despite numerous visits to their shop. I was informed by Frank, the owner, that certain repairs were not covered under the warranty, requiring me to pay out of pocket for parts and even travel five hours to Massachusetts to obtain one myself. Despite these efforts, the same issue persists, and the vehicle remains unreliable. Additionally, the dealership refused to provide an itemized receipt for the work allegedly performed, and I have evidence that my signature was forged on certain documents. I believe the vehicle's defects were known prior to sale and intentionally concealed. I am requesting that this matter be formally investigated, and that appropriate action be taken against Dracut's Car Connection for misrepresentation, possible forgery, and failure to honor warranty obligations. Rose Keller

It was the best experience buying a used car from Dracut's car connection. We live in Connecticut…read moreand they drove the car to us so we could look at it and then drove it back to CT to register it with us. They sat at the DMV for 3 hours while we registered it (long story). There were a few minor things that we wanted fixed on the car and they were more than happy to do so. They also came down on the price to make the deal work for all of us. Frank was a pleasure to work with and incredibly fast getting the loan approved, as well as his right hand men who were so patient and great. It was a 10/10 experience working with this business. We HIGHLY recommend them!!!

495 Mazda - Rotted Brake line

495 Mazda

(48 reviews)

This review is for the Service dept. at 495 Mazda. Nothing…read morebut praise. First time going there and I must say, I was really, really impressed. Everyone so friendly, welcoming, helpful! Relaxed friendly environment. Had an issue with the soft roof on my Miata. Some rivets popped off and a bracket got bent out of shape. Everyone around me said "Don't take it to the dealer, it'll be too expensive, they won't try to fix it, they'll say you need to replace the roof, engine, tires and antenna"... Boy, were they all wrong! 495 Mazda DID fix it, and they fixed it right! And the final bill was very, very reasonable. It would have definitely cost way more if I took it to the local mechanic. Mechanics at 495 Mazda know your Mazda, know how things are supposed to work, and have to right tools for the right job. Can't say thank you enough! Thanks to Jonathan and Cesare! Highly recommended!

They lied to me when I purchased my car from them last year. They also pulled a bait and switch…read morewith me. I was given a particular price for a car, and when I went to pick it up the car was hideous with tan interior with red trim and a black exterior. Obviously, it was a car they had a hard time getting off the lot, so I told them to find me something else...and my only option became a better looking car with lots of additional add-ons that cost an additional $2000. Additionally, they promised me 3 years of Mazda Connected Services, and signed me up for it. I suspected that they would reneg on that so I grabbed a screenshot of my account with 3 years of MCS provided. After 1 year passed, they took away my MCS and told me that my one year trial was over, even though I had previously been signed up for 3 years. When I reached out to them, they told me there was nothing they could do. Of course there is more they can do, they just refuse. I bought my last 4 cars from them (Lannan Mazda previously) but never again. Liars and charlatans.

Metropolis Auto Sale - car_dealers - Updated October 2026

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