The women who worked in the office openly mocked me when I was confused about the equipment I was…read moretold to return. One of them got hostile when I tried to make a phone call. The service for astound is already really awful. Do not go with them. They have terrible service and their employees are not well trained & will not assist you.

2013: I switched from TWC to WOW due to price increases…read more Since then my bill for classic cable (no movie or add-ons) and their slowest internet nearly doubled from $85 to $155. I am resigned to switching every 2 years now to get an introductory deal as all cable services here are simply shysters. Switched to DirecTV and now get unlimited streaming on my mobile devices through AT&T. I'm sure these companies realize their time is limited as streaming and al-a-carte options become available. For me, all I need is Fox News, fox business news, discovery and a couple others...look forward to the day where I can order exactly what I want and not the garbage (CNN, oxygen, bet, music) channels I don't even consider watching. Now I am getting internet alone through WOW for $47 (including modem rental) and 2 years of DIRECTV (with more functionality than with WOW) for $57/month...so $104 is certainly less than $155 with WOW Update 3-2018: charged $63/month for WOW internet. Called to downgrade to 10 mbps but was told the price was for new customers only. Sad. Terrible Update 6-2018: no reply from customer service. I had slow download speeds. Speedtests (with all WiFi connections disabled) was about 15 mbps. I called customer service. They said I am paying for 30 mbps but the modem (that they provided years ago and I lease monthly from them) only supports 15 mbps! Will trade in to WOW this week and expect prorated charges since the hardware does not support what I've been paying. Terrible. Update 7-2018: I replied to customer service with my account information after the last review at their request. This was weeks ago. No reply. ABSOLUTELY NO customer service.

My mom and I came into this location with a few questions about her account that we couldn't get…read moreanswered with online/phone support. Noah was immensely helpful and patient, and we left with all our questions answered. Dealing with phone bills and accounts can be a bit overwhelming, but he helped us make sense of everything.

I am a Verizon customer, and my PUK Sim was locked in my phone. I read on the Verizon website I…read morecould just go to the store and they can help me unlock it. So I drove all the way down there for this rude employee telling me Verizon can't help me with that! He refused to even look at my phone at all. He straight up lied to me because I then called Verizon with their phone at the store and the nice gentleman helped me unlock it. The rep on the phone said any Verizon store could have helped me with this. Also, when I was on the phone he started this REALLY LOUD conversation with someone in the store right next to me so I could barely hear the rep on the phone. Zero stars...I will be calling corporate.

I went into the Hirschland on Friday, May 15th, 2026 wanting to purchase a new phone and take…read moreadvantage of the 1 year free plan. I was greeted by a great sales associate named Norman. I had an idea of the brand of phone that I wanted, Samsung, but I had no idea which one would fit my lifestyle. After explaining my needs, Norman asked me what price point I was looking for and I quoted a number that I could afford monthly. Having this information, Norman then showed me a couple of different Samsung phones and did a comparison of what they offered. Norman found the perfect phone for me and it was not the most expensive one they offered. Now, this is a big deal because as a senior, I have found that some sales associates will try to take advantage of me and my lack of knowledge. Norman spent time explaining the phone, the free plan and we chatted about working in retail while he transferred my data from the old to new phone. I had worked 25+ years in retail Management and I would have loved working with Norman. I would like to also note that all of the Spectrum associates that I passed greeted me as well. I hope that Spectrum recoginizes this store for it's great customer service and really notices Norman for the outstanding job he is doing. Thanks Norman for making the transaction of buying a new phone so enjoyable! Laura

terrible customer service. Wait list was way too long and they didn't even have the equipment…read morechecked in that I came to return. terrible.

ABSOLUTELY THE BEST!!!! A couple of years back I had to come home to work... I live in a very rural…read morearea and did not have access to any type of fiber internet service... I had to look outside of fiber for service for work wifi... I found Digicom... a true blessing... Gary Barr (CEO) set me up with one of their rural plans that worked best for me... The service level, attention to customer needs, easy billing systems and user friendly web site are all reasons to consider Digicom... The service was 5star and refreshing - also good to speak to a human when I have a question!!!!!

Gary & Digicom have saved the day for me so many times I've lost count over the years. Whether…read moreit's a virus or a crashed hard drive they have been there to fix, replace or repair within a very short time frame. Digicom has the ability to log in remotely and diagnose problems within minutes and have you back up and running in no time. They were able to recover some pics of my kids that I had no backup of, off a crashed hard drive that other places told me couldn't be done. Or when my pc got a virus and it blocked me from being able to print. Which for my home based business could have been devastating. Gary logged in and found the virus in no time and I was back to work within an hour. I highly recommend Digicom!!

Tried to reach this company with some questions in regard to installing DirecTV in my travel…read moretrailer. Spoke with them on Monday and was told a supervisor would give me a call. Call back on Wednesday and was told that the owner would give me a call. It is now Friday and I called them back. I was told that I should just contact DirecTV. They could've told me that on one of the first two phone calls and not told me that I would be getting a call back when no one has enough customer service common sense to do that. Find another company as this one has zero customer service skills.

From the owner: Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best…read moreService And Entertainment Experience To Our Customers.

I have had internet with AT&T for years only because nothing else is available in our rural area…read more It is slow and unreliable. When you contact their support they are unable or unwilling to fix our slow internet. I am too afraid to try the satellite providers because I have had people tell me they are as bad and lock you into a contract or charge you ridiculous termination fees if you are not satisfied with them. If you live in a rural area like us, you are just screwed and if you have AT&T you are paying for being screwed!

From the owner: AT&T is an Internet service provider in Evansville with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Like you care. Thanks for screwing me out of Internet over my Thanksgiving break with your second…read morehand equipment. Smh

Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the…read morerates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up. Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.

We have been DirecTV customers for 20 years and have always been happy with the service. They…read morerecently changed the entire format and look-and-feel of the system. It is terrible, and has multiple 'bugs'. The new format does not do anything as well as the old one. We called in to try to get resolution to some of the issues. During the call the agent said that DirecTV has lost lots of customers since this change. We HATE the new format. CHANGE IT BACK!!!!!!!

Hate the new format Directv has put in place. Nothing is easy to do now. We had it for two years…read moreand loved it but it's awful now. Have tried calling customer service about the numerous bigs in the new format but didn't get satisfaction. Thinking of switching to Dish.