DIRECTV

(4 reviews)

This review is based on 6 months of contact with them, but still with no resolution. Although they…read morehave several locations, I am reviewing this based on my total experience, which includes both HQ and the local Lafayette, IN office. I first contacted MetroNet in June for commercial TV service, after dropping Comcast for terrible customer service. I asked for a proposal for a 30 room business. The sales rep, Natalie, was very friendly and prompt to get me some numbers, and even came to the place of business in person on a Saturday. MetroNet was one of three companies from which I requested a proposal. After some in depth analysis of all three options, my Board of Directors voted to go with MetroNet. They seemed perfect. Good price, no external equipment to mount, fiber optic, good channel lineup, and (apparently) good customer service. I stayed in touch with Natalie over the next couple of months. When we decided to sign the contract in August, Natalie said they should have final installation by the end of August, as it would take about 2 weeks (sounds like the movie, "The Money Pit"). She then informed me that although she thought the service was already in our immediate area, it appeared they were not. She said it should be by early September, though. We agreed to sign the contract based on that. As the September deadline approached, nothing. I called to find out what was going on, and now they say October 17th. I cringe, but say ok. October 17th comes and goes, and nothing. Now they say early December. Now I am getting pissed off. I ask when it will be installed. They say January. I decide it's time to escalate the matter to a senior person. The person who heads commercial sales is Steve Jones. You can not call him directly, but must be forwarded to his cell phone via dispatch. I have done that 4 times over the past month or so. Not once has he returned my calls. Here is a quote from the Career page of their website: "Metronet is made up of a team of professionals who are proud to show they care about our customers and each other." Here is one from their About page: "Metronet is a customer-focused company..." The responses/excuses I have gotten from various personnel along the way are, "They are having trouble getting permits from the university.", "They are having trouble getting approval from the utility companies.", "They are backed up.", "I personally spoke with the head of the engineering team, and he assured me they have started working in your area", twice I've been told by HQ, "I don't even see any installation work or deadlines in the system.", and my personal favorite, "I really just don't think that the engineering wants to do the work." I have been in sales most of my working career, and am flabbergasted at this. They are worse than Comcast - the company that was voted "Worst Customer Service in America". I even had to get the BBB involved just to fire them. Looks like I will be doing the same here. I have been talking with MetroNet since June, been contracted since August, been given 5 different dates of installation, had the head of commercial sales blow me off 4 times, been given no less than 6 responses when asked about installation of my service. Not ONCE in 6 months has anyone on the sales team proactively called me to give me an update, or check in with me. I have had to initiate ALL of the correspondence. They are in sales??? They are "customer-focused"? If they don't want my business, or can't do it, just say so. Don't waste my time.

I cancelled service on 06/24/2019 due to a move. I was told my refund would come in 2 to 4 weeks…read more As of September 7, 2019 I still have not received it. I filed a complaint with the BBB. I keep getting the run around on when I will get my refund. Horrible business practice.

WOW! Internet, TV and Phone

1.5

(29 reviews)

The women who worked in the office openly mocked me when I was confused about the equipment I was…read moretold to return. One of them got hostile when I tried to make a phone call. The service for astound is already really awful. Do not go with them. They have terrible service and their employees are not well trained & will not assist you.

2013: I switched from TWC to WOW due to price increases…read more Since then my bill for classic cable (no movie or add-ons) and their slowest internet nearly doubled from $85 to $155. I am resigned to switching every 2 years now to get an introductory deal as all cable services here are simply shysters. Switched to DirecTV and now get unlimited streaming on my mobile devices through AT&T. I'm sure these companies realize their time is limited as streaming and al-a-carte options become available. For me, all I need is Fox News, fox business news, discovery and a couple others...look forward to the day where I can order exactly what I want and not the garbage (CNN, oxygen, bet, music) channels I don't even consider watching. Now I am getting internet alone through WOW for $47 (including modem rental) and 2 years of DIRECTV (with more functionality than with WOW) for $57/month...so $104 is certainly less than $155 with WOW Update 3-2018: charged $63/month for WOW internet. Called to downgrade to 10 mbps but was told the price was for new customers only. Sad. Terrible Update 6-2018: no reply from customer service. I had slow download speeds. Speedtests (with all WiFi connections disabled) was about 15 mbps. I called customer service. They said I am paying for 30 mbps but the modem (that they provided years ago and I lease monthly from them) only supports 15 mbps! Will trade in to WOW this week and expect prorated charges since the hardware does not support what I've been paying. Terrible. Update 7-2018: I replied to customer service with my account information after the last review at their request. This was weeks ago. No reply. ABSOLUTELY NO customer service.

Dish Express

(1 review)

Tried to reach this company with some questions in regard to installing DirecTV in my travel…read moretrailer. Spoke with them on Monday and was told a supervisor would give me a call. Call back on Wednesday and was told that the owner would give me a call. It is now Friday and I called them back. I was told that I should just contact DirecTV. They could've told me that on one of the first two phone calls and not told me that I would be getting a call back when no one has enough customer service common sense to do that. Find another company as this one has zero customer service skills.

From the owner: Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best…read moreService And Entertainment Experience To Our Customers.

Spectrum

2.2

(17 reviews)

Caleb and Trevor were absolutely AMAZING! I just paid off my phone installment plan with ATT and…read morewent in the same day to spectrum to change my service over. ATT was trying to make me wait two days to be able to unlock my phone and they got it unlocked right then and there. They were both scheduled to be off when I came in but worked with me without hesitation and truly seemed happy to do so. I was so happy with the service they provided. I wish they were allowed to accept tips because they deserved it for going above and beyond! 1000000/10 would recommend either of them!

Every night about 6pm -4am the signal becomes unreliable. You can almost set your clock by it…read more Worth service I've ever experienced

Spectrum

Like you care. Thanks for screwing me out of Internet over my Thanksgiving break with your second…read morehand equipment. Smh

Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the…read morerates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up. Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.

DIRECTV

(3 reviews)

DirecTV is a terrible company to do business with. It is almost impossible to reach customer…read moreservice. Then when you do, they make excuses why their policy does not allow them to fix your problem. Not Recommended.

On top of having middle of the road service, AT&T Directv is now canceling OANN & NewsMax channels…read morewhen these channels have an extensive following and DO TELL THE TRUTH. I have caught mainstream media in lie after lie. At least 80% of us know that mainstream media lies. Everybody I know is canceling service with AT&T phones & tv because they are dropping OANN & NewsMax. I don't want any connection with a company that stands for getting rid of the people's freedoms and our constitution because this is the truth AT&T is now showing us. NOT GOOD... By the way, mandating a vaccine that is experimental is criminal. In my circle of friends, I know of 9 young people that have either died or been seriously & permanently damaged by the vaccines. I don't need any news channel to tell me the truth of what is going on, I see the truth all around and so does everybody else I discuss this with... Any TV carrier that takes away my favorite news channels for their own political views has horribly gone wrong... This is what they are doing, trying to curb our political views into their mainstream media lies.

Sparklight

3.0

I monitor my account with Sparklight, ironically, through the internet. I fell behind on my bills…read more But, Sparklight have me until August 25th to pay my bill. Great! I am a paralyzed veterans and that is the date that I received my disability payment. So, on August 25th I paid my bill. I discovered, however that earlier that day while I was out (paying bills), Sparklight came to my house and physically disconnected my service! They gave me until August 25th to pay my bill. But, disconnected my service because I didn't pay it earlier. I spoke with two different representatives, asking them to reconnect my internet because I paid it on the date that was reflected on my account as the due date. As if scripted, both representatives dug in their heels and refused to reconnect without me without paying extra money (being penalized). They both stated that they sent me a letter a month ago, which I'm sure is sitting at the bottom of a pile of mail that I received throughout the month. They said that the letter required that I pay earlier than what was reflected on my account online. I'm sorry, but who memorizes due dates on a letter. But, it turns out there actually wasn't a due date. You have to calculate 30 days out from a particular date that's on the letter and memorize that. I didn't do that. I based the due date off of the date that's reflected on my account that I accessed through the internet on the site that they maintain. It's a gotcha game! They send you a letter with one due date. But, then mislead you to believe that your actual due date is what you see on your account when you access it on their website. This is unethical, and they know it! My account, on their website, that they maintain, said that I had until August 25th to pay my bill. I paid my bill on August 25th. They disconnected my service anyhow and refuse to reconnect it without penalizing me first! I had been a good customer of theirs for over 6 years. And yet they refuse to treat their customers right. They also script their employees to justify their unethical practices!

Rarely does one say good things about their cable TV and internet company. But I am very happy with…read moreSparklight. After exiting two weeks with other providers, Sparklight responded within 48 hours and fixed my problem quickly. My only problem is that I am just using Sparklight as I winter in Florida. Please come to Indiana and I'll change to you immediately.

Spectrum

3.0

Wow! Jim Wagner traveled to Jeffersonville from Jasper to…read morefigure out why our service was SO slow. Jim is very personable and does work like he would do at his own home. I have never met a more dedicated and professional technician, in ANY trade, in my 65 years. Mr. Wagner worked tirelessly, non-stop, without a break on this service call, replacing our cable line from pole to house and installed a new modem and router which replaced our obsolete modem/router combo. I was thoroughly impressed with him hauling a 28 foot ladder under a playhouse and around the backside of a shed next to a fence to get up a pole. Carrying the huge spool of wire from truck to backyard made me think this guy is worth everything he gets paid, PLUS some more. Before he left, he ensured we could get our cell phones, computers, Ring doorbell camera and Wyze camera's online. Mr. Wagner is the kind of guy you meet once in your lifetime. Whatever you need done in life you want a Jim Wagner to do it. I believe you couldn't get better. He works like a beast while being super cordial. Jim is nearer retirement than the younger guys, but surely not outperformed. He would be a great instructor and mentor at Spectrum. Everyone should imitate his work ethic and demeanor. Thank you Jim for all you do. Thank you Spectrum for hiring guys like Jim Wagner. LASTLY, our internet is now running liked greased lightning. *****

Just the facts. The Jasper Spectrum office permanently closed over 8 months ago. Anyone who…read moredecides to cancel service now must return their boxes to either the Evansville Spectrum office or The UPS store in Evansville. Both roughly an hour drive from Jasper!

Barta's Painting

(4 reviews)

I have been the office manager at Bartas Painting for 5 months, and it is a great company to work…read morefor. We have an excellent painting crew and our owner, Mike Barta, ensures every customer is happy before they pay a dime. Excellent company to work for and proud to be a part of such a great team.

Mike Barta Is true to his word. I asked him to come out to provide me a free estimate at a specific…read moretime and he did so. Not only that he went above and beyond his scope of work and gave me other feedback regarding other work that needed to be done inside the unit. That means you just wasn't thinking about himself but was thinking about the clients Best interest. It's always appreciated to work with honest and good people, I highly recommend a company like this that can give you an honest quote And provide you honest feedback.

Chapman Construction

(3 reviews)

Chapman did an excellent job on installing our roof. Chapman started and completed the job when…read morethey said they would. Added a new roof vent for better circulation without being asked. They allowed us to use their dumpster to get rid of some of our junk. And finally, something being stored on our rafters ( that we were unaware of) fell due to the vibration of all the hammering. It made a small hole in our ceiling. This was totally not their fault at all but they took care of it at no extra charge!!! The hole was fixed beautifully within 3 days (only because layered plastering has to dry)!!

Building a house is not only more difficult but significantly different than just moving into an…read moreestablished home. The first and most important part of the process is to ensure that you have complete trust in your builder and their team. Your builder is the person who is going to bring your vision, dream and place of security to life. They need to be a good listener, offer suggestions knowing who their audience is and willing to be flexible while keeping the process moving forward. All of this occurred while working with Mr. Chapman, Steve Dossett and Tony Armstrong. We started our build remotely which adds an extra layer of complexity, however we found that out of the 4 homes we have built throughout our lives this was the easiest. Each team member brought to the table an expertise within their own abilities that assisted us with decision making structurally, design wise and adding some extras as the build move forward. We had some specific asks regarding features that we wanted completed before we closed so that when we moved in we would have all the extras we wanted completed. Chris Chapman and his team were very willing to allow us to have our closets organized, our garage floor coated and our fence put in and completed. I have never known any builder to allow this to go on prior to closing. What a blessing. Tony and Steve received many phone calls from us never hesitating to answer our questions, concerns and solving our issues. We met friendly team members along the way like Adyson and Luke as well as all the other players who assisted in creating our dream home. If you are thinking about building a home or even tossing around the idea of downsizing/upsizing your house then working with the Chapman team is the right choice. I would challenge anyone to find another builder that would come close to our experience. You will not be disappointed working with any of the people associated with this company. Many thanks to everyone involved who has worked on our home. We are beyond grateful for all your hard work.

Handyman 812

We had a few maintenance things fixed. We also had them build shelving for our garage. Austin and…read moreAlvin were professional and did a great job. We will be using them for future projects.

We had the exterior of our business power washed and the interior painted and they both turned out…read moreamazing. Austin and Alvin were both great! They were prompt and professional. We will be using them for all of our services moving forward.

Williams Lawncare & Landscaping

No joke. Very professional and contacted me through a free page on FB. He picked up some scrap and…read moregave me a more than fair estimate for some lawn care. I would highly recommend this gentleman for anything you needed done. And the way he backed a trailer into our driveway from our small one lane road was very impressive. The man can drive.

Very reasonable and great work ethic. I will definitely hire Jared again. He cleaned up storm…read moredamage and hauled off damaged shed.

Maid It Shine

(1 review)

I was so pleased with the cleaning of my home! a last minute request and she was able to…read moreaccommodate! I will be using her monthly for our cleaning! 5 stars!

From the owner: Maid It Shine Local & Family Owned Residential & Commercial…read moreCleaning Reliable, detailed cleaning services for homes and businesses. We offer standard cleans, deep cleans, move-in/move-out cleaning, post-construction cleanup, office cleaning, Airbnb turnovers, and more. Background Checked Flexible Scheduling One-Time or Recurring Cleans Dependable and Thorough Service We take pride in making your space feel clean, fresh, and stress-free. Contact us today for a free quote. 270-844-2557

Fisher Tree Service