Wow! Jim Wagner traveled to Jeffersonville from Jasper to…read morefigure out why our service was SO slow. Jim is very personable and does work like he would do at his own home. I have never met a more dedicated and professional technician, in ANY trade, in my 65 years. Mr. Wagner worked tirelessly, non-stop, without a break on this service call, replacing our cable line from pole to house and installed a new modem and router which replaced our obsolete modem/router combo. I was thoroughly impressed with him hauling a 28 foot ladder under a playhouse and around the backside of a shed next to a fence to get up a pole. Carrying the huge spool of wire from truck to backyard made me think this guy is worth everything he gets paid, PLUS some more. Before he left, he ensured we could get our cell phones, computers, Ring doorbell camera and Wyze camera's online. Mr. Wagner is the kind of guy you meet once in your lifetime. Whatever you need done in life you want a Jim Wagner to do it. I believe you couldn't get better. He works like a beast while being super cordial. Jim is nearer retirement than the younger guys, but surely not outperformed. He would be a great instructor and mentor at Spectrum. Everyone should imitate his work ethic and demeanor. Thank you Jim for all you do. Thank you Spectrum for hiring guys like Jim Wagner. LASTLY, our internet is now running liked greased lightning. *****

Just the facts. The Jasper Spectrum office permanently closed over 8 months ago. Anyone who…read moredecides to cancel service now must return their boxes to either the Evansville Spectrum office or The UPS store in Evansville. Both roughly an hour drive from Jasper!

After years of service we sold our house and cancelled. We had a refund of $29, I gave them a…read moreforwarding address. Instead of forwarding a check to the address provided or sending a credit to the bank where they received automated payments for many years, they sent the check to the new owners. They said, "you can't expect us to send another check!" After all we're no longer customers!

So I contacted ADT as their reply to my comment suggested. It has now been almost 2 weeks and I…read morehave heard exactly what I expected, nothing. So they want me to loan them $833 for at least six months and then if I sign a new contract they'll give it back to me. I would rather they keep the money will never ever do business with them again.