I scheduled with metro towing between 3pm and 8pm to be picked up after selling my car on Peddle. I got a call at 1130 in the morning asking if I would be ready. I was at work so could not be present, but was told they would come back later in the day. I called their office at 5:30pm for a potential ETA, and the receptionist did not know about my tow. She finally located my tow appointment and told me to wait for a call. After waiting in my apartment all evening not able to get my errands done, I finally called metro towing again. Was not able to get in touch so had to call Peddle customer service. Peddle customer service also could not get in touch. I rescheduled for the following day, but after looking at these reviews I'm just going to cancel and ask for a different company. Peddle should not work this towing company it makes them look bad. read more

Horrible service and horrible customer service! Schedule was a 4 hour window (7:00 -11:00) so I called at 7:30 on the date of towing to inquire about approximate time and they asked wasn't I given a 4 hour window and said I'd get a call 1/2 hour before pick up but they never called. I called again after 11:00 and they said the truck had a broken winch cable and they would call me by 1:30 after it was replaced. Never called agai. I called them after 1:30 and they said they hadn't finished fixi the winch and would need to reschedule for another day. I asked why they didn't assign another truck and they said "We have more customers than just you, you know!" So I rescheduled but then called the company buying my truck and had them get me another carrier (tow company) to pic up my truck. Would NEVER use this HORRIBLE towing company!! read more

Scheduled a junk pick up 3 times and they never showed up and never called. When I called to follow up I was told they would message the driver and have him call me and I never heard. Absolutely awful read more

After waiting 4 hours on one day. And another 8 hours on another date. And still no call or no show. Waiting like I was told to do they never came to tow my vehicle away. Way to go guys. You will never get my recommendation. A phone call like promised would have been the right thing to do. Shady business too. BEWARE read more

The fellow who was present to tow my vehicle was very kind, polite, delightful. However, that is about the end of the positive. I was given a window of 3pm-8pm only to receive a call at 11:30am stating they would be at the vehicle in a half hour for the tow, so a full 3.5 hours before the window, and in the middle of my work day. I was able to scoot over to my car, however an hour later the tow driver had still not arrived. I called the main number and encountered a very rude woman who told me she didn't have access to the internet and couldn't help, that I'd have to call the driver. I asked if here was a specific number and she said "what, did he call from a private number?" He did not, however it seemed (and I said this) presumptuous to just call back if it was his personal cell without asking if that was okay. She told me to just call him back. He was, again, very kind, but explained that his GPS took him in the wrong direction (it had not, he confirmed that he had, in fact, selected the wrong address) and it would be another half hour. Mistakes happen, I would have loved to have gotten a call saying "hey here's the situation" as I was just sitting in an auto repair parking lot waiting like a creeper. He arrived approximately an hour and a half after the original ETA. Again, he was very pleasant, very kind. However, the process itself was not good, and the woman in the office was brash and rude. read more

This might be the most complicated service I have ever dealt with. They are not a smoothly operating company and don't even have contact numbers for their drivers. They are unable to pick up your car unless you pick up a call from an unknown number prior to them picking up the car. Just use any other company, this is hands down the worst service I've ever used. They said they would pick the car up yesterday and the car is still not gone a day after and I'm still trying to get the car removed. If only I could give a zero start rating. 1 star is far above what I would rate this company. Not to mention the operators that I talked to were very fresh and had an attitude with me when I was very patient and kind with them. Horrific experience read more

One of their drivers tried to run me off Route 128..Tailgating me so closely he's almost hit me all because I moved into his lane. I called metro towing to let them know what happened and they told me I was rude! Dude one of your drivers tried to run me off the road! I called back and let me tell you theses psychos could not care less. Each person I spoke with was ignorant, low class and uneducated. No wonder all their reviews suck read more

Terrible experience! I got a good offer to sell my car via the Peddle website and accepted it. Peddle said the buyer, Metro Towing, would pick up the next day between 7 am-11 am. Needless to say, I got up at 6:30 and waited. Called both the tow company and Peddle at noonish and was told the driver would call. At 3:15 pm, I got a text from Peddle that Metro Towing cancelled. Huh?!!! I understand 'buyer's remorse', but you should at least call the seller to let them know you changed your mind. I looked them up here, after the fact. Had I seen these reviews, I would have backed out immediately. Beware!!!!! read more

Metro Towing - Towing Near Me - Hyde Park, Massachusetts

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Absolutely terrible customer service at Metro Towing. The company was supposed to come and pick up my Toyota Corolla for scrap and they canceled the first appointment and said they would come the next day and I could pick the time. I asked if they could come late morning and they said no problem. I got a notice. They would be coming between 11 and three and at 2:48. I called the Office. The receptionist was incredibly rude and I told her that no one had called me and no one was letting me know what was going on. She said "well your pick up time is between 11 o'clock and 3 o'clock", so I said "so they will be here in the next 11 minutes?" and she said "No that's not what I said". I started telling her that they had canceled on me the day before and she cut me off asking me to hold on and then the driver texted me and said they would be there within the next hour. I ended up having to miss work because of this. I should have been one of the first ones on the schedule since they canceled on me yesterday. I found them through an Application called Peddle. They know nothing about customer service or being on time. They don't have a problem inconveniencing any of their customers. I would definitely recommend not using them and finding someone else read more

as long as they have the key to your car and suspended license they will give your stolen car back to the person who stole it and act like it's bad service and hang up on you unprofessional and I wouldn't recommend there services for anything if I can give it zero stars I would I mad my car was in they tow lot but they needed that 180 clearly read more

My pick up time was scheduled for 7-11a i called a few times for updates i was told driver was running on time. Called back again at 4pm and was told the driver started late he was still coming after i was told it needed to be rescheduled. I got hung up on and when i called back they didn't even have the audacity to speak, she just placed me on hold. VERYYYYYYYYY unprofessional. The car still has not been picked up, I would never recommend this company to anyone. Even i it isn't directly the company (peddle) that i used. I will never again call this place again. read more

I've never had such an unpleasant customer experience as I did here. I scheduled a tow through Peddle for a junk car and they never came. The woman on the other end was snippy and honestly I can't understand how she's still employed there. She lied to me about why my car wasn't picked up and repeatedly interrupted myself and my mother. When we asked about a manager or a different agent she called us both rude and said "It's just me." In a very snarky tone. I'd give 0 stars if I could and ended up rescheduling with a different tow. read more

Run!!! Do not use them... Place is a scam!! I wouldn't want to even give them 1 star... I was dumb enough to try to go threw them twice and both times they never showed, they're driver tried to lie and say he called me multiple times.. Place is a joke!!! read more

Never picked up the car scheduled for pickup. I was told to expect a call if they didn't make it on a pickup day. They never called, scheduled future pickup appointments without talking to me, then didn't show up to those or communicate with me. This happened THREE times. Had to change companies. read more

Everything Permission to call us and reschedule our pick up today then calling us again and promising they would be there and us calling them to find out. They canceled stay away from this company. read more

STAY AWAY FROM THEM!! If they had a 0 star I wouldn't even use it.. answering service RUDE we were unable to even ask a question. Pick up time was set for 8-12 no call.. we called just to see more or less when they would be arriving. Stated not my problem I just answer phones will send message.. waited another hour called back and was yelled at by the answering service again he said not my problem I sent the message and hung up the phone!!! STAY CLEAR FROM THIS PLACE!!! read more

warning red alert stay far away from this unscrupulous towing company. i sold my vehicle to a company that unfortunately uses metro towing. it was scheduled for pickup with a window time frame between 7-11am. i called at 9am was told the driver will call you when in route to you. at 10:30 i figured by now it was going to be a no show. i looked at their reviews and wasn't surprised at what i read. at 10:40 canceled the pickup. do yourself a big hassle free favor and stay far away from this towing service. read more

Probably the worst experience I have had with a towing company. Metro had a contract with a third party to pickup my dead car. They were given ~ 1 week advanced notice and they offered me a 4 hour window for pickup. After numerous calls and missing the 4 hour deadline. I was told by the dispatcher that "He will get there when he gets there" and would call me when he was on the way. I never received a call and no one ever showed up. Find ANY other towing company... read more

Horrible service. DO NOT USE THIS PLACE! Never showed up for pick-up. Rescheduled, still did not show up in scheduled time. I called three times and one person actually hung up on me. ZERO STARS. Just awful!!!! read more

Terrible experience (should be a 0 rating), looks like giving NO SERVICE is their business model. Scheduled for a car pick-up through Peddle. Never showed up in 4-hour window, although I was told the driver was "on the road." One hour and forty minutes after window, was told I wasn't on list. Rescheduled for next day, never showed, no communication, couldn't contact Metro. Complained to Peddle and THEY couldn't contact them. Rescheduled a second time with another carrier. Avoid at all costs, although I doubt they'll be in business for long. Peddle deserves some blame- don't ruin your reputation by using incapable, unprofessional unreliable business. read more

same experience as others mentioned here. complete no-show picking up my car through peddle, and unresponsive to calls from both myself and peddle. avoid. read more

Was scheduled to use this company through Peddle. First time we had to reschedule because they never called/showed for our 8-12 timeslot and had to go somewhere at 2. So rescheduled for the next weekend 8-12. It's now 2:25p. We have called peddle and the company directly. No answer from the driver. The company itself had an employee very rudely say the driver will call and hung up. We have now wasted plenty of time and am assuming they won't show up. We need this car to be taken so we can afford to get a new one. This is disrespectful and ridiculous. Do not use them. read more

They did a good job on my salvage tow. Did not show up the first time but the manager was helpful in rescheduling, and on the 2nd instance did show up during the assigned window. Friendly and professional driver. read more

Worst company with customer service. Had a four hour window waiting for them waited four and half hours to get a guy answering the phone to be zero help but to say you'll get a phone call. Zero value in your customers! read more

If I could give zero stars I would. Unprofessional rude company. They answer the phone "yeah".. very professional lol. I had a scheduled tow between 3-8pm.. no show. I called to inquire if they were running late / still coming .. I was told I don't know we'll call you back. I never received a call. Finally got another scheduled pick up time.. no show again. No reason, no apology. I'd never use this company for anything & suggest others don't waste their time as well. I called another company, they were there on time & very polite. RUN FROM THESE " PROFESSIONALS " read more

Was scheduled not once, not twice, but three times for a car pickup via Peddle. Got blown off all three times. No courtesy call, no call at all. The only contact I had with them was when I called, and it was always some excuse. I have already contacted peddle and informed them of the horrendous service, or lack thereof, from this towing company. If you have anything scheduled by them from an outside contractor I highly suggest finding someone else. read more

No-call no-showed on the pickup of my car through peddle. Wasted 2 days sitting around waiting for them. Can't be bothered to answer the phone or return messages. Avoid this "company" at all costs. read more

Had an appointment for them to come pick up a vehicle. Never called and never showed up. Called to see if they were still coming . The guy on the phone was very rude He said the driver will call and then hung up. read more

Like Amy, I would give 0 stars if I could. I had a pickup scheduled between 11a-3p. never got a call. Called them at 2:50 and was told the driver was running late and would call me. Called them back at 4:10,an hour AFTER the window closed, and they said they would call the driver and call me back. It is now 6pm and i NEVER received a call. I have repeatedly tried them back and they ARE NOT ANSWERING THE PHONE! read more

Metro Tow Driver named Kevin was extremely unprofessional during conversation & Making inappropriate comments and advances during tow and drive. pulled over by police while towing. Refused to return my license that was dropped in the cab of truck. do not use this service!!! read more

I sold my car to Peddle and had a scheduled pickup for Friday 7/30 between 7-11am. I called that morning at 7:15 and was told that they were short two drivers and it'd be awhile before the driver could come out. The person I spoke with was polite and courteous. A little after 11am the driver did show. He was very polite, nice and went above and beyond by removing my license plates (I didn't have the strength to do so). I'm ashamed to say I was rather tearful at several points and he was very understanding about it. It made a very stressful morning a little bit easier. read more

This place already got bad reputation the people that work here and highly disrespectful me and my dad was coming back from the market and a employee at metro towing had his truck parked halfway on the side walk in front of the gate where we struggled to get inside with 800 dollar groceries it was a lot of food my dad is sick with cancer, high blood pressure also has diabetes and one fault kidney my father not suppose to get mad. My dad kindly ask him if he could move so we could put the market upstairs . The metro employee act like he was gonna move his truck then he got out and was like fuck you I'm not moving . Starting cussing us out for no reason I got scared he getting to close to my father so I step in started arguing with him telling him to move . when he does not live in the apartment and we were having trouble getting inside . Just a whole argument his mom jump into the argument the people on the second floor be going through the back door to avoid confrontation because he's always park half way of the side walk blocking the gate for people to get in and out of the apartment the worst park he doesn't even live here or across the street . Then we called try to get the manger they wouldn't let us speak to anyone because they were his friends. Just to make matter worse but very unprofessional and just bad for business... read more

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I must say I've never met such rude professional people in my life on the third of this month I had AAA's road service assistance for a flat tire and they sent metro towing to me the gentleman that came was very polite unfortunately he end up doing some damage to my car and when I tried to call and talk to the manager he was very rude and very disrespectful and bluntly told me because of the weather I should be grateful because they came out to help me at this point I just tell him I let my insurance company deal with them I wouldn't recommend them anyonein fact I plan on calling AAA and letting them know they need to remove them from their service list because they have nothing but bad reviews read more

Metro Towing - This is what was done to my car - Towing Near Me - Hyde Park, Massachusetts

I called AAA to get my car towed. I asked the lady over the phone do I need my keys, she said no. (AAA's fault). Guy comes, I ask him do he need my keys as he is on a personal call. He said yes. I went inside to go get my other keys to another car to go get my keys....the guy leaves. No notice nothing. Just drives off. I hope they NEVER come tow my car again. read more

Terrible customer service by phone. Our condo association had a contract with them. They did not seem to care about getting here quickly. We just dumped them after multiple issues with them. read more

My car was, rightfully, towed from my apartment last night. I just moved, and forgot to put on my sticker. My bad. I call Metro and they tell me they have my car. I just moved - so I can't write down the address, but they are Metro Towing on Hyde Park Ave - so I get a Lyft and head there. But they've moved. Not that there's a sign at their old location, letting you know that (there isn't). Not that they told me that when I called (they didn't). So - I had to get a second Lyft. I arrive - and the guy working in the office, with the Metro shirt on, said, "I can't do that. Only the owner can. He's not here right now." I ask when he will be back (didn't know - maybe 10 minutes). I ask if he can call him - and he says he doesn't have the number. He goes to look for someone who does have the number. A lady who worked there (as far as I could tell the only decent person) called - but no answer. So I wait. And I wait. They arrive - and believe that there is no issue, and that my time is not valuable. Did I behave well? At first - yes - I simply said that I was here to pick up my car. And then was told that no one was there. That that man couldn't give me the car. That it had to be the owner. The "owner" said that wasn't true - but that I had a bad attitude from the beginning and no one was obligated to assist me. I did not have a bad attitude from the beginning. I recognize my responsibility in not putting that sticker on my car. Here's the problem: Don't run a business if you aren't going to have people there who can assist you. Oh - and if your business is trolling in parking lots looking for people you can inconvenience - they're going to be a bit pissy. You might want to get used to that. You, however, have control over your behavior and business. If you're open - be there. If you've moved - tell people. And update your stuff. (Which the "owner" says wasn't something that they could do. It is, dude, just google it.) 0 stars. read more

I have not used Metro Towing, but I never will. Today one of their tow trucks went straight in a right turn only lane and cut our vehicle off. We followed it to the stop sign, where it decided it didn't need to stop and nearly caused an accident. After reading the other reviews, none of this negative behavior surprises me. Not a business I would work with or recommend. read more

I had a very good experience with metro towing. They towed my motorcycle and my truck and no damage was done to either of them. They showed up in 30 mins and the driver was very nice.they had very clean truck so I would say I will be using metro towing again read more

If i could give 0 stars I would. The worst customer service I have ever had in my life. I was treated like a second class citizen. 1. Nobody actually works there during the day. If you're going to pick up your car, you need to call them in advance so someone shows up. They say "in advance" but they don't actually tell you what that means. You'll find out, that it means an HOUR in advance. It would have been great to know that before taking a cab to the place. They also have no waiting area so forget about showing up early and waiting in an enclosed area. 2. The city of boston has their location listed at a different address. After traveling to the wrong address in the pouring rain, the owner used a voice only acceptable for talking to a toddler to share with me the correct address and offered no apologies for not having the city fix their location. A neighbor told me this mix up happens all the time. 3. Once I had paid the attendant for the tow, he pointed me in the wrong direction to get my car and left before I even found it. I got to walk around in the rain by myself to find it in a giant parking lot. 4. Oh ya! they only take cash! How 21st century of them. Worst experience I've ever had. If you can avoid this place, you absolutely should. read more

Adding my own experience to what others have said: Yesterday, a Metro towtruck blew through a red light and cut off my car as I proceeded through the intersection with my toddler in the backseat. I used my horn to indicate the presence of my small sedan, and the driver rolled down his window to yell "Eat a bag of d*cks, b*tch!" at me in return for honking when we pulled up to a light. In watching the towtruck continue down the street through a series of stoplights, the driver sped, changed lanes without signaling, and blew through a second red light. I am not telling you not to use this tow company so much as I am genuinely warning you to watch out for these guys. They are reckless, rude, and dangerous. read more