Not sure about the previous review posted here, but let me share my experience with Metro.
My pool motor recently went out, and contacted Metro. After explaining my situation with their rep, and supplying a few pictures of my setup, the owner worked me into their schedule that day.
Within a couple of hours, Paul was at my house and checking out the motor and pump. As it turned out, not only was the motor shot, but the pump was on the verge of failing as well.
Paul showed me the unit he would recommend I use for a replacement, and advised me to get it from Amazon. Thinking I might be better off buying it through Metro, I asked that question. Paul advised me that it would be the same pump with the same hardware warranty, it would just cost me more. He would guarantee his labor in either case. I also asked about going with a higher end variable speed pump, since I'd heard all the marketing hype about those. Paul walked me through the pros and cons of both single and variable speed pumps, including longevity, complexity and maintenance. While he could have easily let me go down the primrose path of a MUCH more expensive replacement, he let me make up my own mind and was willing to work with me whichever way I went.
Thinking I could have the pump in by the next Monday, he worked me in a slot on their schedule so I could get things back up and running. I didn't mention, but this was mid-November.... ain't nobody swimming in my pool right now. But he knew I needed it fixed and operational to keep it clean and protected from cold weather, since I don't close the pool over the winters (That's a choice, not looking for input from anyone). When I ordered the pump, it was scheduled for a Wednesday delivery (the Wednesday AFTER the Monday Paul scheduled me for), and I advised him that I might need to push it to later in the week.
As luck would have it, the new unit arrived around noon on Monday. I promptly texted Paul to let him know it was here and if we needed to push the installation out because I assumed they had already moved me off the Monday slot. To my great pleasure, Paul replied that he could fit me in after all, if I didn't mind a 4pm time slot, which I most certainly did not.
During both visits, Paul was NOTHING but professional, polite and more than willing to answer any pool related questions I had, even ones that didn't pertain to the service call.
I am most certainly a Metro customer going forward. I can't say enough about how satisfied I am. read more