My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

I purchased a 2015 Kia Soul from here today...This was the best experience I have had in a very…read morelong time..My sales man was JP..he is the most kind gentleman .. He was very informative on everything ..Took his time with me,and made sure I understood everything ...It was a JOY to deal with him and Corey..They are really AWESOME guys..I'm glad i found them Annamae M.

horrible car dealership my engine light came on 2 days after purchase of the vehicle.read more

Moved to Pittsburgh recently and had purchased my Cayenne in Maryland. I went in for a check…read moreengine light and knowing that if you don't buy a car at that dealership, you're not treated well... Well For not purchasing the car at that dealership, they (especially Nate) treated me like I bought the SUV there. Not only did the fix that problem, but installed the latest PCM, and fixed two other recalls. NO Questions asked. Just a great experience from their service department!

i bought a 2017 Mercedes GLE350. they gave me a printout of the specs and didnt put that the front…read morepassenger seat didnt move and all 4 tires were not replaced and 1 yr later i have to get 4 new tires also my left lowbeam went out 2 months after getting the car. they did no maintanence on the vehicle before selling it includng replacing the tires this is my 2nd review DONT GET A USED VEHICLE FROM HERE!!!

This was one of the most positive car-buying experiences of my life. And I don't say that lightly;…read morefor the most part, I try to stay away from car dealerships (or "stealerships" as many of them are reputed) because I get aggravated. However, this was the most pain-free car buying process yet, and I say that after buying a car completely online early last year without even having to walk into a dealership. My son has been wanting his own car, for which he had saved his money, but every time he found a car online that he wanted to look at, it was some run-down shitshop in Ohio or Uniontown or somewhere 100 miles away that you know whatever car you buy would disintegrate five seconds after you drove it off the lot. Not only that, every car he wanted to buy was some ancient POS like a 1989 Dodge Daytona or a tuner like a 2003 Mitsubishi Eclipse - two cars with limited visibility that are not ideal first cars for a 17-year-old. When he sent me the listing of the 2011 Honda Fit that was listed by this dealership, I was both intrigued and relieved that he was interested in a car that didn't look like he was about to enter it into a drift competition. The car had been dropping in price, and as the high demand for used vehicles is now essentially no more, I figured, let's take a look at it. It turned out to be a good Fit for him (see what I did there?) Adam Langer made the entire process easy. I had done my homework on the Doc fees and such, and we were able to come to a quick agreement on an "out the door" price. Half hour later, after they cleaned the car up, and after Matt helped us with quick and efficient financial documentation signing, we were "out the door" and on our way home. My son is happy as heck with his first car, and the people at Baierl Acura made my son happy for making his first car purchase a positive experience, and his dad happy because my blood pressure was stable through the entire purchase (not that I measured it, but let's just say I had no reason for it to be elevated.) I recommend both this dealership and Adam Langer as a salesperson - stress-free, not pushy, and very honest (is that a thing? An honest car dealer? Apparently it's a thing!) While i don't know what the future holds in terms of car buying, you can bet your sweet bippy that if ever I am in the market for some new wheels, I'll stop by Baierl and talk to Adam.

On May 15, Baierl Acura charged me $198 at their EV charger for a charge that cost $26 on average…read moreat other locations that same day. They charged me more than 7.5 times what the competition charged. Think about that when you trust Baierl Acura to honestly diagnose a problem with your car and then charge you a fair price to fix it.

Nice people. Great service on my BMWs when I need special skill sets. I've also used the loaner…read morecars before so I can drop off the car. I'm always pleased with their service.

We have brought our cars to Foreign Traffic for service or repairs for nearly ten years and have…read morealways received prompt, thorough and honest service at a very fair price. Highly recommended.