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    Metro Motors KC

    2.2 (17 reviews)
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    2 months ago

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    9 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

    They are a great dealership that I have had the pleasure of working with.

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    3 years ago

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    Cable Dahmer Buick GMC Independence

    Cable Dahmer Buick GMC Independence

    (31 reviews)

    Got a good deal on my GMC Canyon live out of town haven't been back seems like any other dealership…read morethe sales people seem OK

    I am writing this review to document an extremely unprofessional and misleading experience with…read moreCable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather's legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were "ready to buy." Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: * 2024 GMC Sierra 2500 Denali ($10,000 down) * 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500's heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the "wrong" extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike ("Big Mike") agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company's page -- an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

    Bob Sight Independence Kia

    Bob Sight Independence Kia

    (50 reviews)

    SUMMARY: If you are looking to buy a new KIA because of their affordability and their 100k mile…read moredrivetrain warranty DON'T. KIA allows for up to 1qt of oil loss per 1000 miles and will waste your time with oil consumption tests until you are out of warranty. I purchased my 2022 Kia Soul new here several years back. I have gotten my vehicle serviced here exclusively and have had the following issues: -Backup camera went out causing an electrical short making my gauges and lights go haywire - fixed under warranty (happened under 60k miles) -Camshaft was replaced due to vehicle running out of oil and throwing up a check engine light - fixed under warranty (happened around 55k miles) My main issue has been OIL CONSUMPTION. Since my camshaft issue around 55k miles, my engine has completely ran out of oil between each oil change that I get every 5k miles. I have been informed that it is within KIA spec to lose up to 1 qt of oil per 1000 miles. My engine is 4.5qt which means it is within spec to lose all of the oil in my engine within 5000 miles. I have had 3 sets of oil consumption tests, 2 rounds each, from 55k miles to 89k miles. The first round of each set, my engine has been found to burn more than 1 qt of oil. After the first test, they keep the vehicle overnight and perform a fuel system clean and have me come back the next day to pick it up just to have to come back in another 1k miles for a second test. When I come back for the second test my vehicle is conveniently found to be burning less than a quart of oil. The issue is my vehicle continues to run out of oil between each oil change so either this fuel system clean is a band-aid to pass the test, or the results of the second test are being forged. After doing some googling, I found that this is a common business practice by KIA in general, not just this dealership. As I am nearing the end of my warranty it seems like I am going to have to continue to top off the engine between oil changes or get them every 3k miles instead. That being said, the ladies that ring you up and set up the rentals are both very nice and do a great job.

    Wouldn't leave ONE star!…read more This has been the most frustrating and unprofessional experience I've ever had with an auto shop. My car has been there since the end of July--nearly three months--and it's still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There's no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was "neither my fault nor theirs" that the part was delayed -- yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I've had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also "mistakenly" thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again -- and I strongly recommend others stay far away.

    Carvana Kansas City

    Carvana Kansas City

    (299 reviews)

    We wanted to sell our Lincoln SUV. Blue Book appraised it at two different prices. One was the…read moreprice we could expect from a car dealer. The other was the price we could expect, if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. Of course the price for sale to dealers is lower, since they want to be able to mark it up and sell it to individuals. Blue Book also lists a price at which they themselves would be willing to buy the car. That price was approximately the dealer price. We then entered the information about the SUV on Carvana online. They said they would pay the price that Blue Book said we could get if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. What could be better than that? The best price without the hassle. We chose the Carvana offer. The next day, one of their representatives came to our house, checked out the vehicle and paperwork, and bought the car by sending money directly to our bank account. I could not be happier.

    The process of getting the car is fantastic. But ... if you have an issue with the vehicle that…read moreneeds repair, good luck. I took my Jeep Wrangler to one of their (SilverRock) in-network service providers who misdiagnosed the issue. By the time I got it to a Jeep dealer (who saw the major safety issue immediately) and got parts ordered, I was past the warranty. Carvana just keeps saying too bad.

    Metro Motors KC - car_dealers - Updated October 2026

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