My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

We had an exceptional experience at Raymour & Flanigan in Yorkville. We worked with Mary, who was…read moreknowledgeable about the inventory, specific layout of the store, and upholstery materials. She was patient, quick to assist and answer our many questions, but did not pressure us in any way. We purchased a mattress plus box spring, a leather sofa and a special order sectional sofa. The mattress set and leather sofa were delivered within a week- both excellent. The sectional took approximately 6 weeks because it was a special order which was fine (we knew it would be a while when we ordered). This is when the service went from great to exceptional: Mary, after realizing text was easiest for me, texted me every week/ week and a half for the entire six weeks just to keep me in the loop on the status of our order. It wasn't obnoxious or too much, just a quick text to let me know what the status was. After the second or third time I thought about the organization and attention to customer detail those texts required since we were certainly not her only customer order. We've ordered through Raymour & Flanigan before and will continue to work with them exclusively when shopping for our home. The products are great, and we feel like we're getting a great value but the service is the real reason we will always return!

We bought a couch with power lift feet on each end. Less than a year later one side stopped…read moreworking. The foot panel was stuck in the upward position. They sent a technician who immediately said it was not fixable. Turns out it had been discontinued when we bought it. They were trying to sell through their stock to make room for other/new items. They gave us a store credit to this New Hartford NY location where we initially bought the couch from. We decided to get a new couch from somewhere else. Today we went in to use the credit toward something else and were told in order to use it, they need to take the original couch away. I was not told this. We had already got rid of it to make room for the new couch from somewhere else. This place used to be considered high end. Not anymore. They scam you by selling knowingly defective merchandise and then make you jump through hoops to actually use your hard earned money toward something useful. Don't waste your time at this place. So they end up with $2,936.15 of my money.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.

John Froass & Sons has the most beautiful high quality furniture that is reasonably priced. They…read moreoffer a discount for cash and check purchases. The fabric choices are endless on brands like Hallagan. We have been buying furniture from Froass for many years because of the outstanding service and quality. Peaceful atmosphere to browse or buy.

Wonderful! Classic furniture without being frumpy. Good/fair prices too. They helped us find the…read moreperfect L shaped couch. It's built well and I have no doubt it will last many years!!! Will definitely go back to buy from them!!! Worth the drive!!!!

I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

First we bought two chairs and the legs on one was bent. They came right to the house and repaired…read moreit. More importantly. We bought our bed and mattresses from them. After a few years my mattress began sagging. They sent a rep to our house and decided it fell within the 10 year warranty. We got the mattress replaced (not pro rated) with no questions or problems. Easy as all get out. They were like a breath of fresh air.

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​