Bit of backstory, I went to my first dentist appointment in a very long time at North Decatur…read moreDentistry in Georgia about 6-7 months ago. I loved that they were able to give me my "to do" list for all the stuff my teeth needed. I was very pleased with one of the team members there, Fateemah, who cleaned my teeth and gave me a lot of tips on how to keep my teeth and gums healthy. I found out she moved to a different state, thus my journey for a hygienist began... On 07/08/2020, I came to this office to get my teeth cleaned. I was greeted by the receptionists with smiles, I'll assume they were smiles since masks are required in the office, hint hint. I also wanted to get a slight pain checked out from a nearby area close to a crown I had put in. I was seen by Fateemah, as she was kind enough to keep me updated on where she moved. Since they are part of the Smiles Generation network, getting my info back and forth with North Decatur Dentistry was pretty easy. She cleaned my teeth thoroughly once again, and congratulated me on my progress. I didn't get a star sticker but healthier teeth is just as good for me. I was then seen by Dr Egan who was very pleasant and knowledgeable as she was pretty quick to diagnose my pain. She made a slight adjustment to my crowns in hopes that it would help with the occasional pain I'd have. She also told me what other work I needed, but since my time is short here, I'll be getting that work done back in Atlanta. All in all, I had a great experience at this office. It's hard to find an amazing hygienist, so if you visit this office, I recommend you see Fateemah! If her manager or the regional manager sees this, please know she's that good that someone traveled out of state just for a cleaning! The staff were are all great too!

They don't even deserve one star. The very best of the very worse . They are just a money machine…read more Scheduling unnecessary appointments and services. Went there for a root canal with one of their specialist but I also was scheduled for another appointment with a dentist for " a preparation " to the procedure done by someone else.They ask me right away for a deposit of $ 100.00 to secure the appt. Went back there and was told that after my insurance coverage I was liable for over $ 3000 a total ripoff. I walked out ! This company should be out of the map. It's highway robbery at it's best !

Very disappointing experience. Before my first appointment, I explained that I have a severe gag…read morereflex and cannot tolerate the small X-ray sensors, although I can do panoramic X-rays. Despite this, my entire half day was wasted before they completed my cleaning. Six months later, I returned for my scheduled appointment only to be told I had to complete the same small X-rays or "take my business somewhere else." although they already completed panoramic X-rays. They wasted my time at both appointments, as if I didn't have work or other responsibilities. The lack of professionalism, communication, and compassion was extremely disappointing.

Very disappointing experience. I went in for a root canal, and when the procedure was finished,…read morethey required payment immediately. I attempted to pay with my HSA card, but they charged an additional 3% processing fee unless I paid by check or cash. I work for a bank, and HSA checks are no longer commonly provided. Also, carrying that amount of cash is simply not practical. I found it frustrating to be penalized for using a standard payment method. Will not be coming back.

Great hospitality! The new staff was friendly, helpful, and answered all my questions.read more

Dr, Patel was aggressive in her exam and dismissive of questions as well as defensive about…read moretreatment plans. There was upselling of procedures that were not necessary and outright lies were told about diagnostics and my exam. I sought out a second opinion and most of what I was told at Knollwood Dentistry was incorrect. The manager was insincere in her approach to the situation and overall the practice was focused on their own agenda of $$making and poor quality dentistry.

Long story short, money-hungry, impersonable, and immature…read more Was recommended Moldrem by my insurance provider because they testified to my insurance that they could accommodate my allergies. Scheduled an initial intake at the Lakeville location and things went smoothly. Met with Dr. Molldrem and he was keen on everyone getting 'paid what they were owed' in the context of my insurance lowballing him. Mind you, the staff drive luxury SUVs and they have TWO locations. Several MONTHS later I have my teeth cleaning and not only could they not accommodate my allergies, they never had the intent to. Furthermore, they refused to coordinate care between me and my Medical Doctor to figure out appropriate treatment based on my Dr.'s medical orders. I asked politely to receive updates within the week regarding sussing out my treatment plan and they told me to get lost. I asked for recommendations on who else to go to if they couldn't get the job done and they told me to check with my insurance (HAH!). So here I am without any of the treatments they had agreed to help me work through. I called to file a complaint and the Eden Prairie location told me that this all had 'nothing to do with their professionalism' and that 'if I was unhappy with my care I could always find someone else'. I would say that treating me like a burden because I'm not filthy rich is a professionalism issue but whatever. Don't go here unless you love feeling awful.

My experience was an expensive downward slope from the start…read more I went here for 4 years. At first it seemed procedural but it was not long until they started offering expensive services like mouth guards for night botox to stop teeth grinding. It felt like scare sales tactics every time i went in. I eventually got two new crowns after some visits and genuinely thinking they were necessary. Both of them popped out in less than a year. I called the office to see what they could do. They said I would have to pay for it all over again and laughed at me telling me there is no warranty on crowns. This was after the office people talked to Dr. Molldrem and called me back. I already got one redone and have to do the other soon. I have to pay for the crowns twice! UPDATE because I almost forgot about the random $1,000 bill i got after i thought I was all paid up because, for (1) they messed up the insurance calculation on the crowns and for (2) they couldn't figure my insurance out for the teeth cleaning (which I had) that could have been resolved had THEY not waited so long.

A DENTIST & TEAM THAT CARES!!…read more I usually HATE going to the dentist, I've walked away from many dental offices feeling like no matter what I do to take care of my teeth nothing is good enough, or I get referred to a super expensive specialist, and if not I have to pay super expensive bills for being uncomfortable and anxious for an hour or two. That being said I have NEVER had such an amazing experience and have never been so comfortable during the whole process! Even when I voiced that I was getting nervous my dentist stopped everything and talked me through the options and made me feel comfortable and confident in the plans moving forward. I felt like a person that was getting help from a professional and not the usual distant non personal experiences. I cannot say enough good things about Bass Lake Dental, everyone was kind and helpful and was there to help you feel confident and comfortable the whole time. I've found my forever dentist here and I hope you do to!

I made appointments from my current dentist and they would cancel on me 1 hour before appointment…read morethat Hygienist is sick ....They did this to me 2 times ...Then the 3rd appointment calls and says that you need full Xrays of mouth and I have coverage ....Tells me the day of appointment 3 hours in advance but still made excuses.....I think they never wanted me there from the beginning and it's horrible...I will never ever go here

My molar fractured and I had a ponderous hole in my tooth. My niece recommended this office and I…read morewas deeply impressed by the ease of making an appointment on a Sunday and the quality of the care. It was a long procedure and the dentist and his assistance checked in with me multiple times to see how I was doing and helping me to be comfortable. Initially the front office had told me that they would not be able to verify my insurance because it was the weekend (and even suggested that I might come back the next day), but when the crown procedure was diagnosed and recommended they were able to verify the insurance (which covered 50 percent of the cost). Very glad to have landed in this office and might choose to use them for non-emergency dental work as well.

Fuck them!! Shitty service they assume everyone is a kill popping looser so they don't give you the…read moremed you need! Ended up in the emergency room! F them

SHOULD BE ZERO STARS FOR THE FRONT STAFF! Horrible and unprofessional. They cancelled my…read moreappointment only about an hour in advance, while I was on route! "Rescheduled...on your behalf ." But didn't ask me. Talked to me like I was the wrong one. The manager was no better help. Even the follow up was funky! To be fair, those who actually did, in the past, work on my mouth were really good and professional with me. But front of house...no. There's been lots of ICE in my community through the winter. Brown people too scared to come outside! It caused me to miss appointments. It did NOT cause me to fail to care for my own teeth! This is what the mgr tried to gaslight me with. Sad. Pitiful. But had they examined me that day, they would've seen the problem that was beginning. Could've told me what to do. But, no. Goodbye to this awful place!

Scary place!! my daughter had complications with her tooth extraction from here and I brought her…read moreback the next day, was told she had to wait to be seen. she had extreme bleeding and they wouldn't see her right away and just kept taking patients

To give this Dentistry by Design a 1-star rating is very generous on my part. This is a horrible…read morevendor on so many levels. I obtained a treatment plan and the cost of this plan from my dentist in Florida. Since there was extensive work required the amount of this plan was very high. Before, I committed to starting this treatment, I was going to obtain two more estimates and obtain additional treatment plans. Dr. Rizvi is a dentist in my insurance network. Although I had been to this facility in the past, I was not overly impressed with it. However, in reviewing Dr. Rizvi credentials on the website, I was impressed with him. I was led to believe from his website that he could do the extractions and do the implants. I emailed Dr. Rizvi from Florida and told him I wanted another opinion and could he give me an opinion and a treatment plan. Dr. Rizvi agreed to meet with me and said this visit would be of no charge. Not only did he charge me for this visit he did not give me a treatment plan and an opinion. His solution was to make referrals to an oral surgeon for extractions and a periodontist for implants. I declined his referrals as my current periodontist would do the extractions and implants. I went in for a cleaning at Dentistry by Design. The hygienist was planning to do x-rays which I declined, and I explained to her that my periodontist had done x-rays and in the past week and that I had paid $596 for this work. I had given Dr. Rizvi a flash drive of these x-rays. She appeared to be miffed at my refusal for x-rays and asked the dentist if she should proceed with the cleaning without x-rays. She did proceed with an abbreviated cleaning as it only took 15 minutes, and cleaning usually takes about 45 minutes to an hour. I emailed Dr. Rizvi and requested that he not invoice my insurance. I explained to him that since the hygienist had done such a shotty job, I was going to have to have them recleaned. Dr. Rizvi did not call me to further discuss this matter, but he did bill my insurance company. Not only did they invoice the insurance company, but the explanation of benefits showed that they showed a tax on the service. I called the business agent and told her I did not think taxing me for this service was legal. She assured me that it was legal. I contacted my insurance company, and I was informed that I should not be taxed. I again called the business agent at Dentistry by Design, and I was told it was a provider free even though on the explanation of benefits it clearly states it is a tax. I again called the insurance company and was told that a provider fee was not legal if it was an in-network provider. The insurance company said they were going to file a complaint against Dentistry by Design. Another concern is with the appliance that was made when my front teeth were extracted. This appliance is poor fitting, and it is causing multiple sores in my mouth. In a recent visit to another dentist, she filed the appliance and so it fits better. A lesser concern is their poor communication with me. They were to call when my appliance was ready, which they never did. I had to call them and when I asked if the appliance was in, they said they needed to check and was told they would call me back, which they never did. I had to call them, and they told me it was ready, but I needed to wait to see if I could pick it up. Once again, I had to make another call about the pick up of the appliance. Another concern was bad information about pricing. I also inquired about the cost of crowns for my implants, and I was told $7,000 per implant. This seemed to be an extraordinary cost as most crowns range from $2,300 to $3000. I again questioned the fee and a different person said she thought the original quote was for a total implant even though when I questioned the first person about the crowns, I made it clear I was only talking about the crowns she gave me this very high quote. It should also be noted that my experience with Dr. Rizvi reveals that he does not do implants. It should also be noted the internet shows Dr. Rizvi as an oral surgeon, and yet he was going to refer me to an oral surgeon for my extracts. Mary Ann

I was in Minneapolis from out of town when I broke my tooth. Dr Rizvi took a same day appointment,…read moreand gave me excellent treatment. He knew exactly what to do to enable me to implant a tooth later. Both he and his staff were friendly and caring, even for a stranger like myself.