Excel Exteriors says the 'most important part of a roof is the roof decking' (on their website…read moreunder FAQ: https://ineedroof.com/top-parts-of-a-roof/)
However, in July 2024, Excel saw 1" gaps in my existing roof decking, yet ignored the City of St. Paul Code which says 'gaps in decking greater than 1/4" require plywood'.
Excel installed new shingles on top of old decking with large 1"+ gaps. They should have installed plywood over the old decking, which my insurance would have paid them for. Excel wanted to make a quick buck and get done with the roof, rather than wait for my insurance to OK an $8000 plywood supplement payment.
Excel lied to me when they told me 'your existing decking is fine, you don't need plywood'. The photos Excel sent to the permit department inspector office also showed large 1" gaps. The inspector told them they installed the roof wrong. That they need to install plywood. He wasn't going to ok their poor workmanship and close the permit, so the permit remains open=which means the roof was done wrong/doesn't meet code/and needs to be torn off and done right.
Excel Exteriors ignored the inspectors phone call that they redo the roof. Then the inspector sent Excel a letter saying the roof was done wrong, redo it. Excel ignored his letter too. It's been 8 months since Excel Exteriors installed the roof, yet they've done nothing to correct the problem, nor if or when they would redo the roof.
Now the DLI (Department of Labor and Industry) sent Excel several letters asking them 'what's your plan for redoing this roof?' Excel ignored the DLI department's letter for several weeks. When DLI called Excel, Excel said they wanted a second opinion--which was a stall tactic. Their request for a second opinion from the permit department has been denied.
DLI is going to fine Excel for their failure to repair the roof with plywood. I'm going to sue Excel, get the DLI and St. Paul City inspector to testify Excel intentionally refused to fix their roof code violation. Then I'll use the judgement and get reimbursed by the 'Contractors Fund', a fund that all contractors pay into each year, to reimburse homeowners for faulty contractor workmanship.
Excel intentionally did faulty roof workmanship. They thought they could get away because their work was hidden under shingles. They ignored the city inspector's demand they do it right and thought he'd 'go away', but he hasn't. In fact, Excel's faulty roof workmanship has caused major interior damage too.
Immediately after they installed the faulty roof, I told them I saw water damage on the ceiling. Excel came out, looked and said 'let's wait and see what happens'. Well, a few weeks later A HUGE 9' X 9' INTERIOR CEILING FELL, ALL DUE TO THE WATER DAMAGE FROM THE IMPROPERLY INSTALLED ROOF.
Excels insurance company, Markel, offered me only $4,000 to fix my interior damage that was caused by Excel, but my damage is well over $80,000. All the ceilings upstairs have water damage, all the plaster walls have cracked from the top of the ceilings to the floor, antique furniture was crushed, all the linen and clothes are filled with dust and debris. Doors, trim, floors are all scratched. Windows are cracked and blinds are ruined. It's a disaster.
Excel thought they could hide their poor workmanship, but when the ceilings fell, Excel's faulty work was exposed for everyone to see the 1" gaps in the decking, where nails are hanging in these spaces, not holding anything on. Therefore, the roof is not secure. That's why decking is the most important part of a roof'. DECKING IS MEANT TO HOLD THE SHINGLES ONTO THE ROOF. With Spring storms and gusts of winds, these shingles may fly off---they're not secured to anything.
DON'T RISK HIRING EXCEL EXTERIORS TO DO A ROOF.
THEY'RE REFUSING TO REDO MY ROOF WITH DECKING THAT'S NECESSARY TO CLOSE THE OPEN ROOF PERMIT.
I CAN'T REDO THE INTERIOR DAMAGE UNTIL THE ROOF IS REDONE.
EXCEL EXTERIORS REFUSING TO LET ME FILE A 'LABOR WARRANTY CLAIM' SO I CAN COLLECT ON THEIR FAULTY WORKMANSHIP.
THEIR GENERAL LIABILITY INSURANCE, MARKEL, HAS ONLY OFFERED ME $4000.
EXCEL'S OWNER, ALEX SHIKLINSKI;
BRANCH MANAGER JORDAN EIGENHEER;
PRODUCTION MANAGER JEREMY KUEHN AND
HEATHER THOMPSON, SENIOR INSURANCE CLAIMS SPECIALIST FOR EXCEL EXTERIORS, ARE ALL REFUSING TO FIX THE ROOF OR HAVE THEIR INSURANCE INSURANCE PAY FOR THE DAMAGE.
BUYER BEWARE.
