I would not recommend Anderson Mechanical…read more We originally had Anderson come to our home when we were having furnace issues and water pooling around the furnace. After recently having another HVAC company inspect our system, we discovered significant rust, standing water, and damage inside the furnace. We were also given documented concerns regarding the condensate drainage/setup. We contacted Anderson (being hung up on twice) and provided photos, invoices, and the other HVAC company's findings. Anderson denied responsibility, and we have been extremely disappointed with how our concerns were handled. We are now having to replace our furnace and AC at significant expense. Based on our personal experience, I would strongly encourage others to do their research before hiring Anderson Mechanical. I personally would not use this company again or recommend them to friends or family.

We had a Groupon for a duct cleaning, and had them out . They scheduled in a day , and showed up on…read moretime. They were very nice guys, and were respectful of our house. They got a huge pile of pet fur , and other debris, out of our ducts. Definitely recommend them.

Okay, you know those coupons you get in the mail? They led us to Twin Cities Finest - and an…read moreincredible experience! When you rent, you toss those coups away like nobody's business. But now that we're homeowners, the tide has turned. And when we got a mailer deal for carpet cleaning, we were very interested. We scheduled an appointment over the phone for the Twin Cities Finest team to come out after all of our painting was done - we had an at-home carpet cleaner but it just wasn't doing the trick. And for the sweet deal promo, we were sold! I loved that they send reminder emails and texts so you don't miss the appointment. Our technician that came out was honest, trustworthy, and clear. He gave us a quote for the whole space (we had a few more rooms we wanted done beyond the promo deal) and the price was still great. The carpet looked so incredible after he finished (less than an hour!). He also gave us a quote on our air ducts and an honest look at their current condition. We really appreciated him not trying to oversell us, and telling us how the vent cleaning works. He also gave valuable insight into tile cleaning. We were so impressed by the technician's trustworthiness AND by the end product - beautiful carpets! Highly recommend :)

Quoted 300-375 for our 4 bedroom 2 story. Final bill was over $850. Worse yet, tech damaged our…read morelaundry sink, we called the main line and of course they refused to acknowledge they did it, the only way we could prove it would be if we had a video of the technician, Of course they denied it, because they know, NOBODY has a video going of the tech who is working in the basement! Tech had a very heavy set of equipment which they needed to maneuver 1 step at a time both down and up the basement steps. We had already cleared the entire area about 6 ft away from the furnace. Laundry sink was not in the way whatsoever but after the tech left, we saw the corner of laundry sink about 6-8 inches each side of the corner had been crushed. This is a fiberglass sink and there's really no way we ourselves could have crushed it. It took some type of very heavy equipment---like the pieces this tech was maneuvering into and out of our basement. We are extremely disappointed this tech would not own up to what they did, and the company flat out refuses to offer any adjustment.

Way overpriced. I have been getting grief about the 5100 water heater lower option replacement from…read moreeveryone I have talked to. I honestly feel embarrassed to even say anything to our local friends now. The only thing I tell them is the techs are professional and responsive but beyond that I can't recommend them. They poured too much into tech or something for when you call and I know staffing levels and good steady help are hard to come by.. same water heater replaced by 3 different friends was 3k cheaper.

We had a furnace installed by Comfort Matters on 8/28. We were very happy with the service we…read morereceived. Drew and Luke showed up in the morning as promised. They were very respectful and knowledgeable of the work they were doing. We appreciated the time taken to explain the new system to us and made sure all of our questions were answered.

St. Marie is an honest and reputable company for residential HVAC installs. When I requested a…read morequotation, Paul was very responsive quoted within just a couple of days. His pricing was honest and upfront and when compared to other installers it was significantly lower. He did not highball and I didn't need to waste any time haggling. They install Goodman equipment (lesser known brand), but Goodman seems to be just as high quality as the big names. The installers were on time, very polite, and friendly. When I asked questions and checked in on them they weren't the slightest bit offended and were happy to talk with me. They also put down runners so they didn't mess up my carpets and they even cleaned up their entire mess in the installation area. They were also very quick, replacing my furnace and AC in only 6 hours. I am very happy with the work that St. Marie did in my home and will use them again if I ever have a need. I was referred to St. Marie by several friends who also had great luck with them, and my experience reflected theirs. Thanks Paul, Linda, Kevin, and Brad!

A business is judged on their customer service based upon how they respond when you need service,…read morenot when you buy the product. What if you called for service and they took 12 hours to respond? When they did respond instead of helping you, they told you to "go to the internet" and figure it out yourself. And then hung up on you. Well that is just the start of the "terrible" customer service provided by St. Marie Sheet Metal. Since we have had a our furnace and air conditioner replaced over 4 years ago we have had 7 service calls on various issues. When we call it feels like it is our fault the unit needs service and almost like we are bothering them, when in fact we have a warranty that covers parts and labor. With the last service call because our unit was not functioning and we had a once in a lifetime event happening at our home, we had to call another provider and write a check for service that would have been covered under the warranty. I have made multiple attempts to resolve this with St. Marie and they have failed to take responsibility for their poor customer service.

I had a regular furnace maintenance completed and had a good experience…read more Cost: used the $109 special. Not the cheapest but not the most expensive. (4/5) Professionalim: used over shoe slippers, called before, great work for what I saw, asked questions that were answered. (5/5)

Service tech (Brendan) was honest and easy to work with. Small repair completed very quickly to…read moreget AC back working on hottest day of the year so far. Gave good advice moving forward and pointed out upcoming needs that we as homeowners should think about. Never tried to hard sell anything, but wanted us to know. Truly appreciated.

We have used Krinkies a couple of times now and could not be happier. Very responsive, great…read moreservice with advice and suggestions without pressured upselling. Prices are really reasonable and we got a reminder for annual service and cleaning.

Easy to contact and schedule. Showed up on time. They charge a little over $100 to visit, which…read morecould be applied to work. They do have coupons on their website to wave this with a repair. In my case, they sent their senior guy (Joe, master plumber, electrician, everything you can think of), and he suggested waiving the trip fee in exchange for the hour he spent diagnosing my Daikin heat pump communicating system (zones, zone board, etc.). That was $195, and I thought it was fair. The fix was mostly to adjust my zone board directly rather than through the thermostat, and also to analyze my plumbing needs for other projects. Nice guy, knowledgeable, I enjoyed talking with him. For the HVAC work, Joe had to call Andy, who is their Daikin pro and duct engineer. Andy knows what he's talking about, more than any other HVAC person I've talked to (4Front installed my system in a mess for the previous owner, Binder HVAC charged me a lot for wasted time because they didn't understand Daikin systems, while Twin Cities Heating and Air, Midwest Heating and Cooling, and Golden Valley Heating and Air all had no idea what to do and had weird suggestions). If you have a Daikin system, ask for Andy. He tuned my zone board, fixed some miserable duct work and leaks, and better yet taught me about how things work beyond the mysterious Daikin "algorithm." He was patient with my questions and suggestions, too. This work was about $400, which is way less than the $3,000 I got bilked out of at one of the other places. It took a few hours. For the plumbing, they sent Frank, who is another senior guy specializing in plumbing. Frank worked fast, was courteous, and did a few extra little jobs for me when I asked for advice on them, such as greasing a fused spigot and dabbing some silicone on a hole in the shower frame. He also educated me about my water system, including winterizing and shutoff procedures. For the plumbing work, Frank installed a water mixing valve and also terminated a leaking pipe in the ceiling. This work was about $600. It took a few hours. In both cases, they brought along an apprentice, each of whom was equally courteous and attentive. It was very endearing. For billing, there are a couple of things they do. 1) the charge is the price. They don't do the most granular breakdown of costs in the invoice, but they do calculate it and you can ask what the calculation is. It is not an estimate or a minimum charge, more like a bid. The nice thing about that is that it will cost that and no more, which means they are happy to stick around and help here and there without charging for time. For larger projects, I'm not sure if they would charge the lesser of the bid vs labor time, but I would hope so. I haven't needed them for something big yet. For example, Pulse Electric is an electrician service that never charges more than their bid, and charges for time if it's less. I think Krinkie's would just charge the bid, but I got the sense they would be reasonable if, say, a 3-day project took only 1 day. 2) They have a subscription service that seemed like a no-brainer. For $20/m, they will come out twice a year to tune your furnace/AC, and you also get 20% off all other services, which paid for itself with our plumbing and ductwork needs. Use these guys! I love having them as my go-to people now.

Our water heater sprung a leak and water was soaking the carpet, baseboards and sheetrock. Called…read moreDone Right and John came out within the hour. He walked us thru the process, did an exceptional and thorough job of identifying all the damage He set up the fans and was a pleasure to have in our home ro help us during a stressful time. We cannot recommend Done Right Restoration high enough. If you are so unfortunate to have your home damaged by water, look no further than this company.

Jon at Done Right was extremely responsive and helpful during our recent water mitigation issue. We…read morehad some water in the basement and I called after carpets hadn't dried 1 week later. Jon was out a couple hours later with equipment to address the issue right away! He was also very clear and proactive with communication, which was extremely valuable in a situation where the damage was more significant than expected. I highly recommend Done Right for quality service at a reasonable price.

They never actually did work for me but helped me out in a pinch. Last Monday (6/8/20) when it was…read morealmost 100 degrees outside, our AC crapped out. I called Mike (the owner) randomly from Yelp and explained to him what was going on. He told me that if I was handy at all that I could fix it myself. He explained to me step by step how to do it and I ended up fixing it myself! He didn't need to do that for me but he did. I'd recommend a stand up guy and business like that ten times out of ten! I will be using Prescription Heating and Cooling for all my future HVAC needs!

Tech turned down gas valve in furnace to hide issue he could not resolve. Furnace barely heated…read moreuntil I repaired myself by calling the manufacturer. Total incompetence.