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    Metro by T-Mobile

    5.0 (1 review)
    Closed 9:30 am - 7:30 pm

    Services - Metro by T-Mobile

    Telecommunications

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    4 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (13 reviews)

    Super good service, don't get me wrong. The sales associate was definitely educated on their…read moreservice and offerings, however, I feel as though they may be a little too concerned on what they're able to sell vs. focusing on what I am actually going to be paying for. It might be my own fault that I was told I was discounted -200 off an item but am now continuing to still pay the original price? Unsure if their deals expire and then just add on to our charge later? Other than that, t-mobile hasn't disappointed service wise.

    The Latinx girl with the gold hoop nose ring (right side) and poorly dyed red hair made this visit…read moreunbearable. She had an attitude from the moment I approached the counter and did nothing to help me. She tried to refer me to customer service in the first minute without even looking at my phone. I proceeded to tell her that customer service sent me to the store. She rolled her eyes and pretty much said, "I won't be able to help, but if you want me to try." Umm, yes, ma, I do because that is your job. Anyway, I had to repeat my info. like four times for her to put it in the computer. Annoying. She tried for five seconds and was like "it's not working," this after I waited 15 minutes for the rest of the beyond slow employees to even try to help. She handed me my phone back and told me to call customer service. I told her that customer service sent me to the store. In a condescending and snippy tone, this broad responds with "Well, I can take a picture of the error if you want but there's nothing I can do..." WTF. I told her not to get saucy and she just looked at me and repeated herself, so I took my phone and left telling her to watch her attitude next time - to which she responded by giggling. T-Mobile/Sprint, please get your employees together. I shouldn't have to deal with this simply because they struggled to get through high school.

    Metro by T-Mobile - mobilephones - Updated May 2026

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