To "Sam" you are a nasty human being. Absolutely poor customer service. They REFUSE to work with T-mobile customers which is extremely misleading since they are metro by T-Mobile. T-mobile called the metro store informing them of a solution to a problem with a cell phone. They refused to hear/even allow my mother to finish speaking. I would rather pay 5x as much than have to deal with the horrendous workers with horrible problem solving abilities. Do not waste your time! You can buy a prepaid phone somewhere else read more

AVOID THIS STORE AT ALL COSTS. I went into the MetroPCS location off North Street in Nacogdoches to get myself a new cell phone. I have been a loyal customer of MetroPCS for many years. I was assisted by the store manager, and Shalquat the owner. I clearly explained that my only two must-have criteria for my new cell phone is that it matched my old one with memory- therefore a minimum of 128 gbs or more, and that it had a good camera on it. They blatantly misrepresented the iPhone 11 and said that it met my criteria and talked me into buying it. Two days later, when I went to start downloading all of my apps and such, I was dismayed and frustrated to find that it was actually a 64 GB. I called and spoke to owner, and instead of offering to help me with the situation and he argued with me and just kept going on and on about how superior the iPhone is. I told him that had they been honest and told me it was only 64 GB I would not have bought the phone no matter the features and I would like a refund/exchange so I can get a phone that satisfied my requirements. At the end he said "no returns on upgrades" yet I was DOWNGRADED in quality and size. Throughout the conversation, he was rude, argumentative, and frankly did not give me any confidence that he would try to resolve this situation for me and never did. Every day since I've attempted many avenues to rectify this situation. I started out nice, now I'm angry. I've been LIED TO AND MISLEAD and the owner is such a coward he won't even talk to me himself and forces his employees to pass messages. In process of filing a lawsuit against them now. NEVER NEVER NEVER USE THIS STORE. read more